Dear Applicant,

Thank you for your interest in this post of receptionist. This is a key role in our organisation as reception is often the first contact a person seeking help and support will meet.

Please find attached application pack. We look forward to reading your application.

Please send your application for the attention of Sandra Logue to the postal address:

Mind in Mid Herts11 Hatfield RoadST ALBANSHerts AL1 3RR

or email to sandra.logue@mindinmidherts.org.uk

Closing date for applications is 15th January at 12pm

The Interviews will take place on the 22nd January.Yours faithfully

Sandra LogueService Manager

Mind in Mid Herts Stevenage Wellbeing Centre

13 Town Square StevenageHertfordshireSG1 1BP

Tel: 01438 369216

web: www.mindinmidherts.org.ukemail: admin@mindinmidherts.org.uk

Company limited by guaranteeRegistered in England and WalesReg No 04746078

Reg. Charity Number 1101678

Receptionist

Hours: 12 hours per week Thursday, Friday & SaturdaySalary: £16,835 pa pro rataDuration: Fixed term contract 1 yearLocation: Wellbeing Centre, Stevenage

The jobholder will be based in Stevenage but some travel around the County in connection with other offices (Hertford, St Albans and Welwyn Garden City) might be required.

We are a leading mental health charity working in Hertfordshire.  We are working to reduce the stigma of mental health diagnosis.  We support people with mental health conditions to create a pathway to recovery. We are innovative in developing and increasing access to services to improve wellbeing and prevent mental health issues developing; through education and support, to improve people's awareness to be proactive looking after their health and wellbeing

We are looking for a caring, enthusiastic individual to welcome service users to our centre in Stevenage.  In addition, the jobholder will work with other staff to exchange information relating to projects, contracts and funding opportunities and other information, as appropriate.  Answering the telephone, taking messages and managing the diary is key to this role.

Experience working in a busy office is essential.  Qualifications in administration and or business are desirable.  Skills and knowledge of mental health services will enhance applications.

JOB DESCRIPTION - Receptionist

Responsible for: Reception and administrative duties. Duration: Fixed term contract until 31st March 2019, with annual reviewHours: 12 hours per week Thursday, Friday & SaturdaySalary: £16,835 pa pro rata (£5,460 per annum, £8.75 per hour)Location / operation: The jobholder will be based in Stevenage but some travel

around the County in connection with other offices (Hertford, Stevenage and Welwyn Garden City) might be required.

Mind in Mid Herts (MiMH) is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the ‘protected characteristics’ as identified by the Equality Act 2010.

MiMH's policy regarding access to Flexible Work Policy (FWP) states that eligible employees have the right to request the ability to work in a flexible way. Should you wish to make such a request, you must submit a FWP request in writing with your application. The recruiting manager will consider any requests in line with the policy.

It is MiMH's intention that this job description is a guide to the major areas and duties for which the jobholder is accountable. However, services will change and the jobholder’s obligations might vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement.

Purpose of Post

To undertake reception and administrative duties; in addition, the jobholder will work with other staff to exchange information relating to projects, contracts and funding opportunities and other information, as appropriate.

Principal Responsibilities

To support the Project Officer and managers with administration To greet and direct people in reception and on the telephone professionally Taking messages accurately and ensuring they are communicated to the right

person Keeping records and ensuring accurate information is being kept Keeping the reception area tidy To attend training as agreed with the Service Manager. To update promotional material and resources. To be aware of the boundaries and policies and procedures of MiMH. To ensure that all duties are carried out to the highest standard and in

accordance with MiMH's quality standards. To carry out all duties with due regard to MMH's policies and procedures,

including the equalities requirements. To undertake other duties as may be reasonably determined by Senior Managers

and CEO.

Person Specification

ReceptionistDesirableCriteria

EssentialCriteria

Qualifications

IT qualification or similar (e.g. Business) *

Experience

Experience working in a mental health environment *

IT literacy (basic Word, use of Internet and email) *

Experience/awareness of mental ill health *

Skills and Abilities

Ability to work flexible hours *

Working as part of a team *

Ability to deal with stressful and difficult situations in a calm manner *

Ability to communicate orally and in writing, presenting information in a sensitive manner in person and on the telephone.

*

Ability to prioritise and manage workload *

Awareness of equal opportunities *

Ability to maintain confidentiality *

Ability to stay calm, patient and non-judgmental *

Ability to work as part of a multi-disciplinary team *

Awareness of issues in mental health service provision *

Ability to involve service users in all aspects of work *

Ability to share information with co-workers within the organisation *

Complete honesty and integrity *

Additional Requirements

Ensuring that all responsibilities carried out in accordance with procedures and the service user/funder requirements.

Adhering to MiMH’s Human Resources policies and procedures as outlined in the Staff Handbook.

Understanding the need for confidentiality when dealing with both internal and external information.

Understanding the importance of conforming to MiMH’s service requirements and service user needs.

Flexibility to work outside and/or in excess of standard hours when necessary to achieve required objectives.

An understanding of MiMH’s services and the impact that poor service has on its service users and reputation.

Commitment to adhering to Health and Safety guidelines for safe working. Adhering to legislative requirements. 8 week notice period

Benefits

All full-time employees have an entitlement of 25 days paid holiday per year (April 1st - March 31st). Statutory bank and public holidays are in addition to standard holiday entitlement. Part-time employees' holiday’s entitlement is pro-rata.

There is a contributory pension scheme.

Signed by Manager on behalf of Mind in Mid Herts Dated

Signed by the Employee Dated

Application Form

Please return to Mind in Mid Herts, 11 Hatfield Road, St Albans, Herts, AL1 3RR

Post Title:

Personal Details

Surname:

Forenames(s):

Address:

Postcode:

Telephone (Home):(Mobile):

E-mail address:

Please note any disability or other medical condition which may require special attention at the interview or in the job.

Education

Please give details of your education and all exams passed.

Date School/Institution Exams passed

Relevant Training Courses

Please give details all training courses.

Date College/Institution

Course, Qualifications, etc.

Present (most recent) Employment/Voluntary Work

Employer’s name and address:

Position held:

Dates:

Salary:

Brief description of duties:

Previous Employment

Dates Employer Position Held

Additional Information

Please give any further information you think could assist us in deciding your suitability.

You should give details of all relevant experience, interests, voluntary work, etc. and

specify your reasons for applying for the vacancy. Continue on a separate page if

necessary.Please note that C.V.’S are not considered as part of the selection

process.

RefereesOne of your referees should be your present or most recent employer or, if unemployed, an organisation you have been involved with.

References must not be provided by a relative or someone sharing your home.

We will not contact your present employer without your permission.

Name: Name:

Address: Address:

Status: Status:

In the past two years, how many sick leave days have you taken in your present employment?

When can you start?

An enhanced Criminal Records Bureau Disclosure is required for this post.

Have you worked for Mind in Mid Herts in the past in any capacity?

I declare that the information on this form is correct to the best of my knowledge:

Signature

Date

Equal Opportunities Monitoring Form1. Please

tell us your Age:

2. Do you consider yourself to have a disability?

Yes No Rather not say

2b. If yes do you have a:

Under 1616-2121-2930-3940-4950-5960-6970-8080+Rather not say

Physical Impairment Sensory Impairment Learning Disability Mental Health Condition (Long Term) Other Health Condition (Long Term)

3. EthnicityAsian or Asian British

BangladeshiIndianPakistaniAny Other Asian Background

Black or Black BritishAfricanCaribbeanAny Other Black Background

MixedWhite and AsianWhite and Black AfricanWhite and Black CaribbeanAny Other Mixed Background

WhiteWhite BritishWhite Irish Any Other White Background

Other Ethnic GroupChineseAny Other Ethnic Group

Please state: _____________________________ Rather not say

4. Nationality Please state: _______________________________

5. Gender Female Male Rather not say

5b. Gender ReassignmentDo you now, or have you ever considered yourself to be transgender? (tick if yes)

6. Religion or Beliefs Atheism AgnosticismBuddhismChristianity Hinduism HumanismIslam

JainismJudaismSikhismAny Other Religion/Belief

Please state: ____________________________ No Religion or Belief Rather not say

7. Sexual Orientation Bisexual Gay Man Heterosexual

Lesbian/Gay Woman OtherRather not say

8. Are you currently providing support to a partner, child, relative, friend or neighbour who could not manage without your help or/and support?

Yes No Rather not sayWe are asking you to provide us with anonymous information to help reach as many communities as we can. All questions are optional and if you prefer not to it does not in any way effect your access to services. Thank you.