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Mid-Del Technology Center’s Business and Industry
Training Guide 3921 S.E. 29th Del City, OK.
405-672-6665
i
About MDTC 01
Staff 01
Price/Training Initiatives 02
Computer Technologies Access (Microsoft) 03
Excel (Microsoft) 04
Outlook (Microsoft) 05
PowerPoint (Microsoft) 05
Project (Microsoft) 06
Visio 06
Word (Microsoft) 07
Safety 08 AAA Driver Safety 10
Abrasive Wheel Machine Safety 10
Accident Investigation 10
Accident Prevention (Signs/Tags) 10
Aerial Work Platform Training 10
Agricultural Tractor Safety 10
Air Compressor Safety 10
Air Quality (Introduction) 16
Arc Flash Safety 11
Asbestos Safety for Construction Industry 11
Asphalt Paver Safety 11
Back Safety (Material Handling) 17
Behavior-Based Safety 11
Bloodborne Pathogens 11
Cancer Causing Chemicals in Workplace 11
Chainsaw Safety 11
Chlorine Safety 11
Cold Stress Safety 11
Combustible Dust Safety 12
Compressed Gas Safety 12
Confine Space 12
Control of Hazardous Energy (LOTO) 12
Crane Safety –Overhead (Indoor) 12
DOT Regulations 12
Electrical Safety 13
Emergency Action Plans 13
Energy Training Council (ETC) 09
Ergonomics 13
Fall Protection 13
Fire Extinguisher Training 14
Fire Safety Prevention 13
Flammable Liquids 14
Forklift Training (Powered Industrial Truck) 18
Hand Tool Safety 14
Hazardous Communication 14
Hazardous Materials 14
Hazard Recognition 14
Hazwoper Training 14/15
Hearing Conservation 15
Heat Stress 15
Housekeeping 15
Hydrogen Sulfide (H2S) 16
Industrial Toxicology 16
Infection Control 16
Job Hazard Analysis (JHA) 16
Ladder Safety 16
Lead Safety for Employees 16
Liquid Oxygen Safety 17
Machine Guarding 17
Material Handling (Back Safety) 17
Mold Safety 17
Mower Safety 17
Naturally Occurring Radioactive Material 17
OSHA 30 Hr (Construction & Industry) 17
OSHA 10 Hr (Construction & Industry) 18
Personal Protective Equipment 18
Portable Power Tools 18
Powered Industrial Truck (Forklift Training) 18
Process Safety 18
Propane Safety 19
Respirator Protection/Fittest 19
Risk Management 19
Safe Chemical Handling 19
SafeLandUSA 19
Scaffolding Safety 20
Silica Safety 20
Skid Steer Safety 20
Slips, Trips and Falls 20
Spill Prevention and Control 20
Trenching and Shoring Safety 20
Workplace Violence 21
WorkZone Safety 21
Customized Industrial Training 22
Pipefitting 23 Basic Pipefitter Training
Intermediate Pipefitter Training
Hydraulic/Pneumatic 24 Industrial Hydraulic Training
Electrical 24/25 Basic Electricity 24
Basic Electrical Wiring 24
Troubleshooting Electric Motors 24
Electromechanical Controls 25
AC/DC Principles 25
Programmable Logic Controller 26
Introduction to PLC 26
Intermediate to PLC 26
Medic First Aid / CPR 27
Workkeys© 28
Security/Cleet 29
ii
Supervisor Management Training 30 ABC’s of Supervising Others 32
Art of Delegating Effectively 31
Becoming Management Material 31
Budgets and Managing Money 30
Coaching: A Leadership Skill 31
Human Resource Training 31
Inventory Management 31
Marketing and Sales 31
Meeting Management 32
Motivation Training 32
Negotiating for Results 32
Project Management 30
Team Building 32
The Professional Supervisor 32
Career Development 33 Advanced Writing Skills 33
Building Your Self Esteem 33
Business Etiquette 33
Business Writing that Works 33
Communication Strategies 33
Conflict Resolution: Dealing with Difficult
People 34
Customer Service Training 35
Public Speaking 34
Skills for Admin Assistant 34
Speak Easy (Conquering Fear of Speaking) 34
The Minute-Takers Workshop 35
Time Management 34
Human Resource Training 36 Anger Management 36
Building Better Teams 36
Business Succession Planning 36
Change Management 36
Conflict Resolution: Getting Along in the
Workplace
Conducting Effective Performance Review 36
Customer Service 37
Employee Dispute Resolution 37
Hiring for Success 37
Orientation Handbook 37
Problem Solving and Making a Decision 37
Stress Management 37
Workplace Essentials 38 Business Ethics for the Office 38
Diversity Training 38
Generation Gap – Closing Generation Gap 38
Workplace Harassment 38
Workplace Violence 38
Sales and Marketing Building Relationships for Success 39
Sales and Customer Service Training
for Call Center Agents 39
Dynamic Sales Presentations 39
Overcoming Objectives to Nail the Sale 39
Sales Training: Selling Smarter 39
1
Mid-Del Technology Center’s Business and Industry Training
Mid-Del Technology Center is part of a statewide network of career and technology
education professionals that can provide services directly; or coordinate for services from
subject matter experts in any field at reduced (state subsidized) rates.
One of 29 Technology Center districts that make up Oklahoma’s nationally recognized
CareerTech system, it is our task as a tax-supported facility to keep Oklahoma businesses
competitive and updated on new developments.
BIS is specifically funded by:
The Oklahoma Department of Career and Technology Education
Ad Valorem taxes
The governing board of the Mid-Del Schools Campus
These funding sources allow BIS to offer training at a fraction of the cost usually
associated with specialized training programs.
Our Training Facility
Located at 3921 S.E. 29th Street in Del City, our 21,000 square foot training facility
includes three conference rooms, two computer labs and a safety and industrial training
area.
Our Staff Mike Heinze – Business & Industry Training Director
Jennifer Sanders – Executive BIS Secretary
Forrest Doshier – Safety Coordinator
Scott Cline – Industrial Coordinator
(405) 672-6665 www.middeltraining.org
2
Costs
Mid-Del Technology Center is a tax funded training center so all fees charged will be on
a cost-recovery basis (instructor/curriculum, etc.). Because we structure our training in
this way, instead of the traditional ‘per student’ costs, there are a considerable amount of
savings.
Services are available on both a customer paid (fee basis) and through State Training
Incentive Programs for qualified business and industry customers.
Training for Industry Program (TIP)
Oklahoma CareerTech’s Business and Industry Services A State funded program designed to provide training for new Oklahoma industries and
existing companies adding jobs. The purpose of this program is to recruit new industry
and/or to encourage existing industry to expand in Oklahoma. Whether you’re a new or
expanding company in our state, our nationally acclaimed Training for Industry Program
can help you create the quality workforce you need to be successful from day one, all at
little or no cost to you.
In existence, since1968 Oklahoma’s TIP has provided start-up training for virtually every
sector of industry. From manufacturing to warehouse and distribution centers, aerospace
to business services, bio-tech to food processing, we have the experience and expertise to
serve your company well.
Totally customized training:
Every business is different. That’s why our flexibility is key to meeting your specific
start-up requirements. Some of the services we provide and fund through TIP include:
Job Analysis, Needs Assessment, Pre-Employment Training, Pre-Production Training,
Post-production Training, Instructor Costs, Instructional Materials/Development and
Training Supplies.
Training for Existing Industry
TEI Oklahoma’s economic future depends on existing businesses remaining competitive.
This frequently requires providing the existing workforce with upgrade training on new
systems or equipment. State funds, usually on a matching basis, are available for training
to keep existing businesses and industry updated on new developments. Some of the
services we provide under TEI include:
• Training in new computerized manufacturing applications (hardware and/or software)
• Training for new product lines or company expansions that do not qualify for Training
for Industry funding (TIP)
• Upgrade training for supervisors and front line managers
• Training for existing workers moving to other positions
• Upgrade training for basic or technical skills
3
Computer Technologies MDTC specializes in teaching multiple levels of Microsoft Office applications, as well as
many other software programs. Instructor-led sessions feature hands-on exercises
designed to reinforce concepts and procedures.
Microsoft Suite
Access
Access Level I Table of Contents MDTACC110
Definition of a database • Navigate the
Access window • Work in form • Sort
data • Find information • Database
objects • Create tables • Table fields and
properties • Create and use queries • Sort
queries • Create an AutoForm • Create
reports with wizard • Use filters • Create
a calculating field • Filter data in query •
Manipulate fields in query • Create and
use Parameter queries • Plan a relational
database design • Import and link data •
Create indexes, primary keys and
relationships
Min Class Size 4 - Max Class Size 16
Access Level II
Table of Contents MDTACC210 Create multiple source queries • Use the
expression builder • Use wizards to
create advanced queries • Work with
forms and reports in design view •
Create grouping and totals queries •
Create join properties in queries • Create
and use action queries • Set properties in
forms and reports • Work with field
controls • Use bound and unbound
objects on forms • Create option groups
• Create sub forms • Use combo boxes •
Set control properties • Create
grouping/totals reports and summary
reports • Use a calculated control in a
report • Add a chart to a report Min Class Size 4 - Max Class Size 16
Office 2007 and 2010 Versions 1 and 2 Day Classes Available Per Module
Access Level III Table of Contents MDTACC310
Create and use macros • Automate
queries with a macro • Set Event
properties • Create a main menu •
Automate program startup • Automate
report criteria • Print database
relationships • Use database security
tool: exclusive mode, passwords,
encryption • E-mail a database object •
Backup and restore a database • Split a
database • Use the linked table manager
• Compact and repair a database •
Convert a database to a previous access
version • Replicate a database and
synchronize the data • Save a table,
query, form as a web page • Create a
data access page • Add hyperlinks
Min Class Size 4 - Max Class Size 16
Topics in each module can vary depending on versions of
software and length of class
4
Microsoft Suite
Excel
Excel Level I Table of Contents MDTEX110
Navigate Excel’s screen • Move the
cursor and select cells • Create, open,
close and save workbooks • Use the
Help program • Enter numbers, text,
formulas and functions • Change cell
alignment and number formats •
Creating simple formulas • Use the
AutoSum function • Editing a formula •
Using the Count, Average, Min and Max
functions • Clear, delete, and insert data
• Using Undo and Redo • Use the
AutoFill feature • Use Preview, Page
layout and Page setup features • Set page
breaks • Print worksheets • Change
column width and row height • Insert
and delete columns and rows • Copy and
move data • Use borders, fonts and
patterns • Create charts
Min Class size 4 - Max Class Size 16
Excel Level II
Table of Contents MDTEX210
Create and print an outline • Sort data •
Work with shapes, pictures and clip art •
Convert a workbook to a web page •
Enhance charts • Use absolute and
mixed cell references • Create and use
range names • Use functions • Enter date
and statistical functions • Use If and
PMT functions • Arrange and work with
multiple workbooks • Divide the
worksheet window • Create a workspace
file • Use multiple worksheets in a
workbook • Link worksheets • Use
worksheet groups • Using linking and
embedding between Word and Excel
Min Class Size 4 - Max Class Size 16
Office 2007 and 2010 Versions
1 and 2 Day Classes Available Per Module
Excel Level III Table of Contents MDTEX310
Protect cells in a worksheet • Use the
Goal Seek command • Create a data
table • Create, use and edit macros • Use
Tables • Filter data • Create automatic
subtotals • Create a pivot table and pivot
chart • Use conditional formatting • Use
data validation • Consolidate a
worksheet • Use a 3-D formula • Use
advanced formulas: VLOOKUP,
SUMIF, COUNTIF • Work with nested
functions • Import and export data •
Create custom number formats • Preview
and print a workbook • Share a
workbook • Use change tracking •
Merge workbooks • Use worksheet
auditing tools • Create a custom view •
Use database functions • Use advanced
filters
Min Class Size 4 - Max Class Size 16
***Topics in each module can vary depending on versions of software and length of class***
5
Microsoft Suite
Outlook
Office 2007 and 2010 Version Each Module 1 day
Outlook Level I Table of Contents MDTOUT110
Navigate the Outlook window •
Understand the basic terminology of the
electronic mail process • Send, receive
and read messages • Reply to and
forward messages • Attach files to a
message • Manage message items • Use
message options and views • Sort
messages and customize the Inbox • Use
stationery and signatures • Use the
address book • Create a distribution list •
Work with rules • Delete messages • Use
different calendar views • Schedule one-
time and recurring appointments • Print
the calendar.
Min Class Size 4 - Max Class Size 16
Outlook Level II
Table of Contents MDTOUT210
Set up one-time and recurring tasks •
Assign tasks • Plan meetings • Use
Notes • Printing tasks and notes • Enter
contacts • Share folders • Use the
archives • Understand Outlook options •
Use the Journal • Integrate Outlook
components
Min Class Size 4 - Max Class Size 16
Microsoft Suite
PowerPoint
Office 2007 and 2010 Version
1 and 2 Day Classes Available Per Module
PowerPoint Level I
Table of Contents MDTPPT110
Navigate the PowerPoint screen • Open
and run a slide show • Use slide show
controls • Change views • Create, save
and close presentations • Edit a
presentation in the outline tab and Slide
pane • Check a presentation for spelling
• Apply presentation designs •
Customize the background and color
scheme • Use Slide Sorter view • Add
transitions to slides • Package a
presentation for transport • Use the Help
program • Print a presentation • Use the
notes pages • Create audience handouts •
Format text and paragraphs • Insert a
table • Insert shapes, pictures and clip art
• Use drawing objects and WordArt •
Manipulate and format objects
Min Class Size 4 - Max Class Size 16 PowerPoint Level II
Table of Contents MDTPPT210
Create diagrams and charts • Save slides
as pictures • Use the shortcut menus •
move and copy text /objects • Use Find
and Replace • Use master views •
Change slide layout • Create a custom
template or theme • Embed fonts in a
presentation • Work between
PowerPoint and Word • Work with slide
animation • Add sounds/movies to a
presentation • Create a custom show •
Insert and use hyperlinks • Create a
presentation for display on the Internet •
Set PowerPoint options
Min Class Size 4 - Max Class Size 16
***Topics in each module can vary depending on versions of software and length
of class***
6
Microsoft Suite
Project
Office 2007 and 2010 Versions
1 and 2 Day Classes Available Per Module Project Level I Table of Contents MDTPRO110
Project management basics • The
Project screen • Create a project plan •
Work with files • Change the project
calendar • Enter tasks • Outline the task
list • Set task dependencies • Set
constraints and deadlines • Use task
notes • Use different views • Enter and
assign resources to tasks • Customize
the Gantt chart • Set a baseline • Use
reports
Min Class Size 4 - Max Class size 16
Project Level II MDTPRO210
Table of Contents Review the basics • Evaluate and adjust
the critical path and task duration •
Adjust resource over allocation • Use
resource leveling • Modify resource
calendars • Display and manage costs •
Work with a baseline plan • Analyze
performance and track costs • Use
custom tables, forms and filters •
Customize the Gantt chart •
Customize existing reports • Create
custom reports • Share project
information with other applications •
Create and run a macro • Create a master
project • Create and use a template
1 and 2 Day Classes Available Per Module
Microsoft Suite
Visio
Office 2007 and 2010 Versions 1 Day Class
Visio Level I Table of Contents MDTVIS110
Explore the Visio interface • Customize
the Visio window • Create diagrams •
Add and manipulate shapes • Add and
format text • Manage and format shapes
• Create a flowchart • Apply page styles
• Create a cross functional flowchart •
Create workflow diagram • Create and
modify and organization chart
Min Class Size 4 - Max Class Size 16
Visio Level II MDTVIS210
Table of Contents
Draw and enhance basic shapes • Create
a custom stencil • Customize a stencil
master • Define a new style • Create a
template • Create an office layout •
Work with layers • Generate a
PivotDiagram • Create an organizational
chart from external data • Import Project
plan data into Visio • Link to a database
• Import Excel data • Link a Visio
drawing to other applications • Convert a
Visio drawing to other file formats •
Print a drawing
1 Day Class
***Topics in each module can vary depending on versions of software and length of class***
7
Microsoft Suite
Word
Word Level I Table of Contents MDTWO110
Open Microsoft Word • Navigate the
Word screen • Create, save, open and
close documents • View and arrange
documents in different ways • Select text
with the mouse and keyboard • Delete
and edit text • Use the Undo, Redo, and
Repeat commands • Format characters •
Use Word’s automatic features • Use the
spell check and grammar features • Use
the Help program • Use the print
preview and print commands to print
documents, envelopes and labels • Move
and copy text • Use the Find and
Replace feature • Use layout features to
set margins and add page numbers • Use
paragraph formatting to set indents,
alignment and spacing • Use bulleted
and numbered lists • Use the Thesaurus
feature • Use Hyphenation • Use
AutoText/Quick Parts • Use
preformatted letters and memos
Word Level II MDTWO210
Table of Contents
Add borders and shading to paragraphs
and pages • Work with Shapes,
WordArt, pictures and clip art • Create
and apply styles • Use headers and
footers • Create and use tables • Import
and export files • Create a web page
version of a document • Use Mail Merge
• Set Word’s options • Use text boxes,
columns and watermarks • Use
bookmarks • Create and use templates
Min Class Size 4 - Max Class Size 16
Office 2007 and 2010 Versions 1 and 2 Day Classes Available Per Module
Word Level III Table of Contents MDTWO310
Create charts and diagrams • Use linking
and embedding • Use fields • Sort text •
Select, sort and filter merge records •
Define and organize styles • Use an
external data source for merge records •
Create a merge directory • Use fields in
Mail Merge • Define and organize styles
• Insert symbols • Use footnotes and
endnotes • Track changes • Use
comments • Compare and combine
documents • Create and use macros •
Use password protection • Create and
use forms
***Topics in each module can vary depending on versions of software and length of class***
8
Mid-Del Technology Center’s
Health, Safety & Environmental (HS&E) Training Center
Mid-Del Technology Center provides a wide variety of customized safety and health
training. This training can be conducted on site or at our training facility and all for
reasonable costs. Our HS&E specialists are dedicated in helping the business community
develop a total organizational safety culture. We have assumed a leadership role in
developing such a procedure being awarded an Oklahoma CareerTech grant designed to
advance positive safety cultures in entities throughout Oklahoma. From culture and
strategic plan development to implementation, we have the ability to help you reduce
accidents, lost days and workers compensation costs as well as, improve production,
profitability and employee morale.
9
Mid-Del Technology Center is a member of the Energy Training Council. The purpose
of the Energy Training Council (ETC) is to aid in the development and provision of
uniform and consistent information and education, for workers working in all energy
industry services.
SafeLandUSA Orientation Courses:
Behavioral Based Safety
Short Service Employee (SSE)
Intervention (Training)
Incident Reporting & Investigation
Substance Abuse Awareness
Prevention of Workplace Violence
Personal Protective Equipment
Job Safety Analysis
Simultaneous Operations
Hazardous Communications (Right to
Know)
Accident Prevention Signs and Tags
Working at Heights
Hand Safety
First Aid/CPR/AED
Bloodborne Pathogens
Permitting (Confined Space)
Confined Space
Excavation: Trenching & Shoring
Hydrogen Sulfide (H2S) Awareness
Fire Safety and Emergency
Evacuation
Electrical Safety
Lockout/Tagout
Material Handling
Walking Working Surfaces
Occupational Health & Industrial
Hygiene
Environmental Safe Work Site
Advenrse Weather
Safe Driving Practices
10
HS&E Training
AAA Driver Safety
What it covers:
Three potential audiences: insurance
discount and fleet, first offender and
mature operator • each entity will
discuss “Seeing” (managing visibility,
time and space) communicating,
adjusting speed, margin of safety, your
vehicle, driving emergencies, you the
driver
Abrasive Wheel Machines
What it covers:
Types of abrasive wheel machines •
selection criteria • Inspection
requirements • Basic skills in hazard
recognition and control • OSHA’S
requirements for abrasive wheel machine
safety • Abrasive wheel machine in
today’s industry • Use, storage and
maintenance requirements
Accident Investigation (Basic Skills)
What it covers:
Introduce accident investigation and
establish its role in today’s industry •
Basic skills in recognition and control of
occupational hazards • Basic accident
investigation skills for supervisors •
Accident investigation techniques
Accident Prevention Signs & Tags
What it covers:
Purpose of color codes • Purpose of
accident prevention signs and tags •
Types of accident prevention signs and
tags • Use of accident prevention signs
and tags • Meanings of messages on
accident prevention signs and tags •
Special precautions made necessary by messages on accident prevention signs
and tags
Aerial Work Platform
What it covers:
Types of platforms • Limitations of
platforms • Safe operations of platforms
• Record keeping • Inspection
requirements • Conducting proper
inspections • Pre-Use • Work Site • Post-
Use • Completing proper forms for
inspections • Conduct safe operation
Agricultural Tractor
What it covers:
Introduction to safe operating procedures
• Definitions and terminology • Owner’s
manual orientation and familiarization •
Available attachments • Site specific
suggestions • Applicable OSHA
regulations • Appropriate PPE •
Operating controls orientation • ROPS
(roll over protective structure) •
Operating characteristics and capabilities
• Knowledge proficiency and practical
proficiency
Air Compressor Safety (Portable)
What it covers:
Introduction to characteristics of air
compressors • Variation of use and
purpose • Available attachments and
purpose • Precautions and limitations •
Use of PPE • Site specific safety
programs • Fire hazards • Appropriate
servicing and maintenance • Towing,
parking, flammability hazards,
equipment inspections, housekeeping
and weather considerations
11
HS&E Training
Arc Flash Safety
What it covers:
Causes of an Arc Flash • Regulations
and standards pertaining to Arc Flash •
Types of personal protective equipment •
Steps required in an arc-flash hazard
analysis • Methods to mitigate and
reduce Arc Flash hazards
Asbestos Safety for Construction
Industry
What it covers:
Asbestos OSHA regulatory criteria • The
methods of compliance • Asbestos safety
program requirements • Respirator use
requirements • Protective clothing
requirements • Medical surveillance
requirements • Medical recordkeeping
requirements • Asbestos waste and
housekeeping criteria
Asphalt Paver
What it covers:
Equipment terminology and control
orientation • Applicable regulations •
Appropriate PPE • Site specific
operational discussion • Existing or
implementing safety programs •
Employer guidelines • Hopper
installation and installation equipment
procedures • Inspection requirements •
Servicing and maintenance procedures •
Flammability potentials • Balance
characteristics • Transport requirements
Behavior-Based Safety
What it covers:
Discuss local safety policy • Discuss
supervisor responsibilities • Concepts of
behavior-based safety • 29CFR 1910, the
safety standard • Penalties for violations
• Methods and techniques used to protect
workers
Bloodborne Pathogens What it covers:
Methods used to control infectious
material • OSHA standard • Physical and
health hazards • Your local BBP control
policy • Employees protective measures
• Warning labels • Basic safety rules
Cancer Causing Chemicals in the
Workplace
What it covers:
Define carcinogens • Discuss local
written policy • PPE • Employee
protective measures • Warning labels •
Basic safety rules for carcinogen use
Chain Saw Safety
What it covers:
Injuries involving chainsaws • Parts of a
chainsaw • Pre-operation inspection •
Safe work areas • Safe fuel handling •
PPE • Safe operation of chainsaw • Post
equipment inspection • Safe equipment
storage • Proper chainsaw selection •
Hazards associated with chainsaw use
Chlorine Safety
What it covers:
Safe handling • Exposure limits •
Personal protective equipment •
Container inspection • Transportation •
Storage • Leaks • First-aid procedures
Cold Stress
What it covers:
Definitions of cold stress • Levels of
hypothermia • Exposure protection •
elements and causes of heat loss • Frost
bite • First aid tips
12
HS&E Training
Combustible Dust Safety
What it covers:
Dust versus combustible dust •
Industries with combustible dust •
Management of combustible dust areas •
Applicable occupational safety and
health standards • Case studies
Compressed Gas Safety
What it covers:
Compressed gas program requirements •
Safety inspection requirements • Types
of compress gases • Properties of
compressed gases • Basic skills in
hazard recognition & control • OSHA’s
requirements for gas safety •
Compressed gas associations
involvement • Use, storage and
maintenance requirements
Confine Space Awareness (Entry,
Attendant, Supervisor)
What it covers:
Establish confined space’s role in
today’s industry • Discuss OSHA’S
requirements for confined spaces •
Principle hazards involved with CS
Entry • Basic skills in hazard recognition
and control • Confined space assessment
techniques • Discuss confined space fall
protection systems • Hazards associated
with fall protection • Rescue and
retrieval requirements • Practical “hands
on” application workshop • Define a
confined space • Hazards which may
exist in a confined space • Develop a
confined space pre-entry plan • List the
responsibilities of entry team members •
Demonstrate the use of personal
protective equipment
Control of Hazardous Energy
Lockout/Tagout
What it covers:
Techniques to select the appropriate
lockout/tagout devices • How to conduct
lockout/tagout operations • Rules for
safe lockout/tagout • How to recognize
where lockout is needed • Understand
local lockout/tagout procedures
Crane Safety - Overhead (Indoor)
What it covers:
Provide an introduction to crane and
sling safety • Provide training as
required by OSHA • Establish crane and
sling safety in today’s industry • Basic
safety concepts and techniques • Provide
skills for operators, maintenance
workers, supervisors etc. • Raise safety
to an appropriate level of awareness
DOT Regulations (Overview)
What it covers:
Basic requirements of the HMR’s •
Basic training requirements • Hazmat
shipping paperwork • Hazmat packaging
requirements • Hazardous materials table
• Hazard classes and divisions • Hazmat
marking and labeling • Hazmat
placarding
13
HS&E Training
Electrical Safety –Awareness
What it covers:
Accident prevention • Electrical safety
and its role in today's industry • Basic
concepts and techniques of electrical
safety related work practices • Provide
electrical safety skills for personnel who
may come into contact with electrical
hazards
Electrical Safety for Qualified Persons
What it covers:
Distinguish exposed live parts from
other parts • Determine nominal voltage
• Describe safe procedures for re-
energizing equipment • Demonstrate the
application of LOTO • Hazards of
classified locations • Safe work practices
for working on energized equipment •
Safe procedures for de-energization •
Special precautionary techniques •
Select of PPE • Use of insulation and
shielding • Select appropriate insulated
tools • Discuss the clearance distances
specified in 1910.333
Emergency Action Plans
What it covers:
Definition of EAP • Purpose, site
specific tangibles • Site specific analysis
pointers • Team responsibilities and
purpose • Development process •
Individual responsibilities • Purpose of a
control center • Communications •
available resources
Ergonomics for the Office
What it covers:
Basic definitions • Typical applications
for ergonomics • Basic recognition skills
for supervisors • Concepts of the
workstation • Importance of breaks
during the day • How anthropometry
relates to ergonomics • Ergonomic
hazards • Dispel myths
Ergonomics (Occupational)
What it covers:
Ergonomics as a safety science and its
role in today's industry • Basic skills in
the recognition and control of
occupational ergonomic hazards • Basic
recognition skills for supervisors •
Define ergonomics and dispel myths
Fall Protection
What it covers:
OSHA’s requirements for fall protection
• Fall hazard recognition and control •
Fall protection systems • Hazards
associated with fall protection • Rescue
and retrieval requirements • Program
requirements • Types of tools •
Inspection requirements • Skills in
hazard recognition and control • Use,
storage and maintenance requirements
Fire Safety and Prevention
What it covers:
This class addresses fire and safety
prevention measures and describes
emergency action plans and fire
prevention plans
14
HS&E Training
Fire Extinguisher Training
What it covers:
Discuss how fires are initiated • Discuss
how fires are classified • Discuss
extinguisher responsibilities • Discuss
how to extinguish small fires • Discuss
how to use a portable fire extinguisher •
Discuss how to inspect a portable fire
extinguisher • Discuss how to identify
the proper fire extinguisher
Flammable Liquids
What it covers:
Definitions of flash point, flammable
liquids and combustible liquids •
Classifications • Storage and transport
regulations
Hand Tool Safety
What it covers:
Discuss program requirements • Discuss
the types of tools • Discuss selection
criteria • Discuss inspection
Requirements • Discuss basic skills in
hazard recognition and control • Discuss
OSHA'S requirements for tool safety •
Discuss tool safety's role in today's
industry • Discuss use, storage and
maintenance requirements
Hazard Recognition
What it covers:
Personal risk tolerance • What influences
our decisions • How to assess what is
acceptable risk • Identify safety and
health hazard types associated with a
given job task • Apply risk reduction
methods and equip you with a tool to
analyze risk assessment
Hazardous Communication
What it covers:
Introduce 29 CFR 1910, 1200, the
hazcom standard • Discuss methods and
observations used to detect chemicals •
Discuss the local hazcom written policy
• Discuss physical and health hazards of
chemicals • Discuss employee protective
measures • Discuss chemical warning
labels • Explain use of the material
safety data sheet • Basic rules for safe
chemical use
Hazardous Materials
What it covers:
OSHA 1910.101-111 Subpart H •
Definitions of flash point • Flammable
and combustible liquids • Discuss
classifications • Storage requirements •
Waste and residue issues •
Housekeeping • Safe handling
fundamentals
Hazwoper Awareness
What it covers:
Definition • Risk they impose • Possible
outcomes of a release • Recognizing the
presence of hazardous materials •
Identification of released hazardous
materials • Role of the level 1 responder
• Introduction to the emergency response
guide • Recognizing the need for
additional resources and notification
sequences.
15
HS&E Training
Hazwoper Refresher (8hr)
What it covers:
Hazmat levels of response • NFPA and
HMIS labeling systems • 8 step process •
ERG • Hazard control zones • MSDS’s,
Levels of protection • PPE •
Decontamination and disposal
Hazwoper (40hr)
What it covers:
Site management and control • Problem
identification • Hazard and risk
evaluation • PPE selection • Information
and resource coordination • Implement
response objective • Decontamination
and clean-up operations • Incident
termination • Incident command •
Practical “hands-on” exercises
Hazwoper Incident Command (24hr)
What it covers:
Introduce the HAZMAT Incident
command system • Establish its role in
emergency management • Current
requirements for public safety •
Interagency cooperation • Develop
command and control skills • Emergency
response management techniques •
Employers incident command system •
Hazards and risks of chemical protective
clothing • Decontamination procedures
Hearing Conservation
What it covers:
Hearing program requirements
• Types of hearing protection • Hearing
protection selection criteria • Hearing
protection assessment techniques • Basic
skills in hazard recognition and control •
OSHA's requirements for hearing
protection • Hearing protection's role in
today's industry • Industrial hazards
requiring hearing protection
Heat Stress
What it covers:
Definition of heat stress • How to cope
with heat • Acclimatization
fundamentals • Effects of illness,
hazards, heat rash, heat stroke, heat
exhaustion, heat cramps and sunburns •
Causes-symptoms-treatments-prevention
Housekeeping
What it covers:
Eliminating accidents and fire hazards •
Poorly stored materials • Wet and slick
floors • Poor working surfaces
•Improper material storage •
Combustible scrap and trash • Chemical
hazards • Applicable regulations
Hydrogen Safety for Employees
What it covers:
Introduction to the toxicology of
hydrogen • Hydrogen’s usage in today’s
industry • General terms used in
hydrogen safety • Methods of
compliance • Routes of entry • Hazards
of hydrogen upon the human body •
Medical surveillance requirements •
Personal protective equipment
requirements • Hazard recognition and
control skills
16
HS&E Training
Hydrogen Sulfide (H2S)
What it covers:
Common names • Company policy and
procedures • Characteristics • Physical
reactions and health hazards • How
workers are exposed • Exposure limits •
Avoiding exposure • What to do if
hydrogen sulfide is suspected to be
present • Common ventilation method
for confined spaces • Respiratory
equipment • Company contingency plan
• Rescue and emergency procedures
Introduction to Indoor Air Quality
What it covers:
Definition of indoor air quality • Why
IAQ in the workplace is important • The
need for maintaining an IAQ program •
Basic steps required in an IAQ program
• Health effects associated with poor air
quality • Hazards of not maintaining
good air quality • Be familiar with the
general concepts of toxicology
Industrial Toxicology
What it covers:
Toxicology's role in today’s industry •
General terms used in toxicology •
Routes of entry into the human body •
Types of hazards and effects • Types of
effects upon the human body • Hazard
recognition and control skills
Infection Control
What it covers:
Define key terms related to infection
control • Identify steps in the chain of
transmission in infection • Identify
potential hazards and risk of exposure to
infection in the workplace • Review the
guidelines of standard precautions
•Identify the principles of hand hygiene
Job Hazard Analysis (JHA)
What it covers:
Introduce job hazard analysis and
establish its role in today's industry •
Introduce some basic skills in the
recognition and control of occupational
hazards • Provide basic hazard
recognition skills for supervisors •
Introduce job hazard analysis techniques
• Define job hazard analysis
Ladder Safety
What it covers:
Ladder selection criteria • Ladder safety
program requirements • Discuss the
types of ladders • OSHA's requirements
for ladder safety • Ladder storage,
maintenance and use criteria
Lead Safety for Employees
What it covers:
Why lead safety is important • The
basics of toxicology as it relates to lead •
The basic components of medical
surveillance • Basic safety precautions
related to lead safety • Specific hazards
associated with lead exposure •
Housekeeping requirements where lead
is present • The importance of personal
hygiene during the work day • The
training requirements associated with
lead in the workplace
17
HS&E Training
Liquid Oxygen Safety
What it covers:
Why oxygen safety is important • The
basics of toxicology as it relates to lead •
Basic safety precautions related to
oxygen safety • Specific hazards
associated with oxygen exposure • The
training requirements associated with
oxygen • Housekeeping requirements
where oxygen is present • The use of
personal protective equipment to prevent
exposure
Machine Guarding
What it covers:
This class covers basic machine
guarding practices and devices including
information on hazardous machine
components, motions and actions
Material Handling (Back Safety)
What it covers:
Understand the extent of the back injury
problem • Basic skills in the recognition
and control of occupational ergonomic
hazards • Provide basic recognition •
Define ergonomics (dispel myths) •
Generate ideas for reducing back injuries
Mold
What it covers:
Origin, causes, prevention, control mold
hazards, bactericides, fungicides,
shielding compounds, effects on humans
and clean-up
Mower Safety
What it covers:
Safety precautions • Personal protective
equipment • Equipment operators
manual • Attachments, hydraulics and
inspections • Hands on workshops where
appropriate
Naturally Occurring Radioactive
Material (NORM)
What it covers:
Definitions • Ionizing vs. non-ionizing
radiation • Biological effects • Typical
nonionizing systems in DOD • Control
measures • Local policies, applicable
regulations and monitoring equipment
OSHA 30 Hr. Construction
What it covers:
Introduction to OSHA • Managing safety
and health • Falls • Electrocution •
Struck-by • Caught-in or between •
Personal protective and lifesaving
equipment • Health hazards in
construction • Stairways and ladders •
Confine space entry • Ergonomics •
Excavations • Fire protection and
prevention • Powered industrial vehicles
• Scaffolding
OSHA 30 Hr General Industry
What it covers:
Intro to OSHA • Managing safety and
health • Walking and working surfaces •
Exit routes • Emergency action plans •
Fire prevention plans • Fire protection •
Electrical • PPE • Materials handling •
Hazard communication • Permit-
required confined space • LOTO •
Machine guarding • Welding and cutting
and brazing • BBP • Ergonomics • Fall
protection • Powered industrial vehicles
18
HS&E Training
OSHA 10 Hr General Industry
What it covers:
The training program provides entry
level general industry workers
information about their rights, employer
responsibilities, and how to prevent job
related hazards on a job site. Topics
include: Intro to OSHA • Walking and
working surfaces • Exit routes •
Emergency action plans • Fire
prevention plans • Fire protection •
Electrical • Personal protective
equipment • Hazard communications •
Machine guarding
OSHA 10 Hr Construction
What it covers:
This training provides the entry level
construction worker information about
their rights, employer responsibilities,
and how to prevent job related hazards
on a construction site. Topics include:
Intro to OSHA • Falls • Electrocution •
Struck-by, caught-in or between •
Personal protection equipment • Health
hazards • Excavations • Stairways and
ladders
Personal Protective Equipment
What it covers:
Addresses personal protective equipment
requirements, including information
about hazard assessments, PPE selection
and standards that govern PPE
Portable Power Tools
What it covers:
Program requirements • Types of tools •
Selection criteria • Inspection
requirements • Basic skills in hazard
recognition and control • OSHA's
requirements for tool safety • Use,
storage and maintenance requirements
Powered Industrial Trucks (PIT)
What it covers:
OSHA standards for PIT • Basic PIT
operating principles • PIT hazards •
Successfully and safely operate a PIT •
Successfully complete a written
proficiency test • Successfully complete
a driving proficiency test
Process Safety
What it covers:
Introduce process safety and establish its
role in today’s industry • Introduce skills
in the recognition and control of process
safety hazards • Provide process safety
management skills for supervisors,
engineers, facility managers,
supervisors, key employees, etc.•
Process safety management techniques •
Define process safety management
19
HS&E Training
Propane Safety
What it covers:
Introduction to the toxicology of
propane • Usage in today's industry •
General terms used in propane safety •
Methods of compliance with propane
safety • Routes of entry • Hazards of
propane upon the human body • Medical
surveillance requirements • Personal
protective equipment requirements •
Hazard recognition and control skills •
Why propane safety is important •
Basics of toxicology as it relates to
propane • Basic safety precautions •
specific hazards associated with propane
exposure • Training requirements
associated with propane • Housekeeping
requirements when propane is present
Respirator Protection
What it covers:
Respirator selection criteria • Respirator
program requirements • Types of
respiratory protection • Basic skills in
hazard recognition and control •
Respiratory protection assessment
techniques • OSHA's requirements for
respiratory protection • Respirator
storage, maintenance and use criteria
• Industrial hazards requiring respiratory
protection
Respirator Fit Testing
What it covers:
Regulatory requirements • Check seal
requirements • Respirator selection
criteria • Cartridge change out criteria •
Respirator maintenance criteria •
Conditions for respirator usage •
Respirator fit test requirements
Risk Management
What it covers:
Basis for PSM and RMP • Governing
regulations • Training requirements •
PSM overview • OSHA and EPA
requirements • Chemical threshold •
Quantity overview • Risk management
plan overview
Safeland Training
What it covers:
Incident reporting and investigation •
Accident prevention signs and tags •
Hand safety • Material handling •
Behavioral safety • First-Aid/CPR/AED
considerations • Confined space •
Lockout/tagout • Drug and alcohol •
Substance abuse • Hazard
communication • Electrical safety •
intervention • Stop work authority • Fire
prevention and portable fire
extinguishers • Walking working
surfaces • Job safety analysis • Pre-job
planning • PPE/Respiratory • Prevention
of workplace violence • Working at
heights • Permit to work • Driver
safety/transportation safety
•Environmental • Excavation-trenching
and shoring • Industrial hygiene •
Occupational health • Site specific
hazards and emergency evacuation
Safe Chemical Handling
What it covers:
Basic rules for safe chemical handling •
Health hazards of chemicals • Physical
properties of chemicals • General
concepts of toxicology • Employee
protective measures • Hazard rating
systems currently in use • Chemical
warning labels • Chemical storage
requirements
20
HS&E Training
Scaffolding Safety
What it covers:
Scaffolding safety program • Establish
the program role • Components of an
effective program • Ideas to help
develop an effective program • Basic
skills in the recognition and control of
scaffolding hazards
Silica Safety for Employees
What it covers:
Introduction to the toxicology of silica •
Silica's usage in today's industry • Terms
used in silica safety • Discuss methods
of compliance • The routes of entry into
the human body • Medical surveillance
requirements • The hazards of silica
upon the human body • Hazard
recognition and control skills •
Housekeeping requirements • Where
silica is present • The importance of
personal hygiene during the work day •
The training requirements associated
with silica in the workplace
Skid Steer
What it covers:
Definition • Origin • Design purpose •
Attachments • Inspections • Hazards •
PPE • Scenarios • OSHA regulations •
Safety procedures • Local policies •
Training requirements • Driving
proficiency test
Slips, Trips and Falls
What it covers:
Illustrations • Pro-active vs. re-active •
local policies • Federal regulations •
Housekeeping procedures
Spill Prevention and Control
What it covers:
Effects of exposure to hazardous
materials • Basics of industrial pollution
prevention • Basics of spill control and
containment • Basics of developing a
spill response plan • Establishment of a
"spill control" program • Training to be
conducted • Hazards to be assessed •
Hazards and precautions explained •
Emergency response capability
Trenching and Shoring Safety
What it covers:
Trenching and shoring safety program •
Establish the program role • The
components of an effective program •
Ideas to help develop effective program
• Basic skills in the recognition and
control of trenching and shoring hazards
• The regulation: an overview, general
requirements, definitions, soil mechanics
and soil types • Overview of soil testing,
visual site evaluation, protective systems
• Special health and safety
considerations • Labs included: soil
types, Okie one call, inspection of
trenches and excavations, shielding and
shoring systems, sloping and benching
21
HS&E Training
Workplace Violence
What it covers:
Definitions • Tactics for dealing with
aggression • Scenarios • Anger • Anger
vs. aggression • Self-actualization •
Esteem needs • Social needs • Safety
needs • Physiological needs • Effects of
drugs and alcohol • Warning signs •
Prevention • Local policies
WorkZone Safety
What it covers:
The concepts of proper traffic controls •
Various principles involved • Illustrate
and describe a number of typical
applications • Problem solving with
solutions • Introduction to OSHA and
DOT regulations • FHWA •AASHTO •
Management role, supervisor role and
the employee role • Flagging •
Competent person
22
Customized Training
At Mid-Del Technology Center, we have a mission to respond to business
needs by designing customized business and industry training programs.
Previous Customized Initiatives have included:
• Lean Manufacturing
• Strategic Planning
• Process Mapping
• Programmable Logic Controls
• Effective Writing
• Basic Electricity
• Electronic Fundamentals
• Steam Training • Hydraulic/Pneumatic
• Pipefitter Training
• Safety Culture
• Written Safety Plan
• Blueprint Reading
• Variable Frequency Drives
Every business is different and our flexibility is the key to meeting your
specific requirements. Our 29 technology centers and 52 campuses that
make up CareerTech, are uniquely positioned to provide quality industry-
leading training. Because of these numerous resources, we are able to find
subject matter experts in all areas of training.
23
Customized Industrial
Training
Pipefitting Series
Basic Pipefitter Training
What it covers: MDTPF511
Types of Work performed by pipefitters
• Pipefitting hand tools • Pipefitting
power tools • Trade math • Piping
systems • Threaded pipe fabrication •
Hangers and supports • Intro to above
ground pipe installation • Special piping
• Socket Weld/Butt Weld Fabrication •
Use of pipefitting trade book
8 Maximum students
Intermediate Pipefitter Training
What it covers: MDTPF611
Advanced Trade Math • Pipe Fabrication
• Plastic Pipe & Tubing • Thermoset •
Plastic Tubing • Use of Installation •
Valves: Installation and Maintenance •
Pumps: Types, Physics, Maintenance •
Steam: Basics, Physics, Steam Piping
Systems, Steam Traps, Maintenance
8 Maximum students
Advanced Pipefitter Training
What it covers: MDTPF711
Spark resistant tools • Lockout/Tagout •
Measurements (calipers) • Pro Press •
Groove Pipe Machine • Hot Tap • Freeze
Machine • Customized Topics
8 Maximum students
*All courses can be customized to fit
the needs of the client*
Customized Industrial
24
Customized Industrial
Training
Hydraulic Series
Industrial Hydraulics
What it covers: MDTHY511
Hydraulic Formulas & Calculations •
Hydraulic Safety • Hydraulic Symbols •
Relief Valves • Cavitation • Entrained
Air • Directional Control Valves • Flow
Rates • Flow Control Valves • Pilot
Operated Check Valves • Pressure
Reducing Valves • Sequence Valves •
Cylinders • Pumps • Accumulators •
Special Circuits • Unloading, Braking,
Counter Balance Valves • Filtration •
Troubleshooting
5 Days 8 Maximum students
*All courses are customized to fit
the needs of the client*
Customized Industrial
Training
Electrical Series
Basic Electricity
What it covers:
Explain Electricity • Relate to terms of
movement • Ohms Law • Formulas •
Series/Parallel/Complex Circuits • Arc
Flash • NFPA70NEC • Tools of the
Trade • BluePrint Reading • Calculations
• Different Types of meters and usage
Basic Electrical Wiring
What it covers:
Occupational Intro • General Safety &
First Aid • Electrical Safety • Hand
Tools – Specialty Tools & Equipment •
Using Trade Information • Basic
Equipment • Basic Theory • DC Circuits
• AC Circuits • Wiring methods •
Overcurrent Protection • Load Centers
and Safety Switches • Existing
Structures • Related Match & Measuring
Troubleshooting Electric Motors
What it covers:
Electric motor safety & troubleshooting
• Single-phase motors • Direct current
motors • Three-phase motors • Motor
nameplate data • Motor selection/
protection & failure • Special motors
25
Customized Industrial
Training
Electrical Series
Electromechanical Controls
What it covers:
A/C – D/C Fundamentals • Circuit
Analysis • Electrical measure equipment
• Schematic symbols and drawings •
Relays • Contactors • Starters • Switches
and Pilot devices • Circuit Construction •
Dis-assembly and re-assembly of:
Starters, contactor and relays
Customized Industrial
Training
Electrical Series
AC/DC Principles
What it covers:
Basic concepts of Electricity •
Resistance • Voltage sources • DC series
circuits • DC parallel circuits • Complex
network analysis techniques •
Electromagnetism • DC circuit
inductance • DC circuit capacitance •
AC fundamentals • Vectors and phase
relationships • Resistive AC circuits •
Inductive AC circuits • Capacitive AC
circuits • Inductive-resistive-capacitive
circuits • Resonance • Three-phase AC •
Transformers • AC motors
*All courses are customized to fit
the needs of the client*
26
Customized Industrial
Training
Electrical / PLC Series
Intro to Programmable Logic Controllers (PLC)
What it covers:
History • Relay logic • Relay logic vs Computerized control • Definitions • Design of
PLC • CPU-Heart of PLC • Power supply and base • Inputs and Outputs •
Communications • Misc hardware • How the CPU works • Types of programs • Simple
programs and simulations
Intermediate PLC
What it covers:
Components of PLC and their functions Industrial Networks • PLC hardware / software •
Relay Ladder Logic • Controller operation • Panel view plus terminal operation: PLC
connections, Terminal projects, Terminal operation • PLC languages • Programming
operation • PLC memory organization • PLC timer and counter instructions: Non-
retentive / retentive, Time driven sequencing, Counter instructions
With the exception of the basic Intro and Intermediate courses listed above, all of our
Programmable Logic Controller (PLC) training is customized to your specific needs.
We have the subject matter expertise to customized courses for Haas, Fanuc, Allen
Bradley and Siemens PLC’s
27
First Aid / CPR
BASICPLUS CPR, AED AND FIRST AID FOR ADULTS
Let us help you get your team the training they need to respond in an emergency!
Easy for your people…
Designed specifically for those who are occupationally required to have First
Aid and CPR knowledge and skills
Real-life scenario videos, full-color print materials, and easy to understand
course content
2 year certification
Easy for you …
A structured approach to
learning that ensures consistent
training
Your best choice for blended
and classroom options
Course topics include:
Preparing to respond
Sudden Cardiac Arrest and CPR
AED operation
Choking
Patient assessment
Soft tissue, muscle, and bone injuries
Common first aid situations
like bites, stings, heat and cold
emergencies, burns and more
(405) 672-6665 www.middeltraining.org
28
Work Keys
Work Keys Assessment and Job Profiling
As a WorkKeys Service Provider, Mid-del Technology Center offers employers access to
the national standard for employee selection tools. The WorkKeys system WorkKeys®
job skills assessment system measures real-world skills and connect the employer to the
National and Oklahoma Career Readiness Certificate program.
The ACT WorkKeys® Job Profiling service offers a concrete way for businesses to
analyze the skills needed for specific jobs and to describe those needs to job applicants.
By comparing job profile information with individuals’ scores on the WorkKeys
assessments, businesses can make reliable decisions about hiring, training, and program
development.
Steps of Job Profiling:
Creation of an initial task list
Task analysis
Skill Analysis
Documentation
Characteristics of WorkKeys ® Assessments
Applied Mathematics: mathematical reasoning and problem-solving techniques
to solve work-related problems.
*Applied Technology: solve problems with machines and equipment found in
the workplace.
Business Writing: write an original response to a work-related situation.
Listening: verbal information in the workplace to relay to another person.
*Locating Information: work with workplace graphics such as charts, graphs,
tables, forms and instrument gauges.
*Reading for Information: read and use written text in order to do a job.
Teamwork: choosing behaviors and actions that both lead toward the
accomplishments of work, tasks and support the relationship between team
members.
Workplace Observation: measures ability to focus, notice and remember.
Writing: write messages to relay workplace information between people.
* Required for the Oklahoma Career Readiness Certificate
29
Security
Training
Security Training Phases I&II Phase I
What it covers:
Interpreting the Oklahoma Security
Guard and Private Investigator Act •
Developing first aid skills • Operating
firefighting equipment • Writing filed
notes • Writing reports • Interpreting
legal powers and limitations. Phase I is required for all forms of security
guard licenses
Phase II What it covers:
Phase II is related to the tasks of
unarmed security guards. Students
receive instruction in public relations •
Performing fixed post duties • Patrolling
and investigating security incidents. Minimum age requirement is 18 years
Security guard license applicants must
successfully complete Phase I and II before
receiving a security guard license.
Private Investigator Phase III
What it covers:
Phase III of security training is related to
the tasks of private investigators.
Students will receive instruction in the
understanding responsibilities to clients •
Interpreting laws of private
investigations • Complying with the Fair
Credit Reporting Act • Conducting
investigations/surveillance • Locating
and communicating information.
Prerequisite: Phase I and II
Minimum age requirement is 18 years
Call the main campus for more
information: (405) 739-1707
30
Supervisory/Management
Training Min Class Size 7 Max 16
These courses are designed to teach managers and supervisors effective skills for
management. Companies pay ‘at-cost rates’ for training designed and tailored to fit their
specific needs. Such training will help your organization develop the skills needed to
maintain a positive workplace environment.
Budgets and Managing Money
What it covers:: 2 Days
Your role in company finance • sAAssA
liabilities and equity • Accounts payable
and receivable • Understanding financial
statements • Budgeting and forecasting
techniques • Types of budgets •
Comparing software applications •
Tracking business expenses • GAAP •
the human side of finance • How to
make good financial decisions •
Comparing investment opportunities
Understanding Project Management
What it covers: 3 Days
Understand what is meant by a project •
Recognize what steps must be taken to
complete projects on time and on budget
• Have a better ability to sell ideas and
make presentations • Know simple
techniques and tools for planning and
tracking your project • Have methods for
keeping the team focused and motivated
Project Management Fundamentals
What it covers: 1 Day
Defining a project and project
management • How projects can benefit
you and your organization • Project life
cycles • Selling your own project ideas
Role and skills of project manager • The
statement of work • Project planning
worksheets • Setting project goals
Intermediate Project Management
What it covers: 1 Day
Identify your project’s tasks and
resources • Order tasks using the work
breakdown structure • Schedule tasks
effectively • Use basic planning tools
such as a Gantt chart, PERT diagram,
and network diagram • Prepare a project
budget • Modify the project budget and
schedule to meet targets • Identify and
manage risks • Prepare a final project
plan • Execute and terminate a project •
Develop and manage a change control
process
Advanced Project Management
What it covers: 1 Day
Choosing a project team • Scheduling
your project • Building a winning team •
Developing a communication plan •
Dealing with problem team members •
Team meetings
31
Supervisory/Management
Training
Becoming Management Material
What it covers: 3 Days
Leadership profile and competencies to
highlight your strengths and challenges •
Directional and consequential thinking
and how to develop these skills •
Strategies for influencing others through
improved communication • Your role in
making meetings effective • Critical
problem-solving skills and the tools and
techniques you can use • Strategic
planning with a SWOT analysis to
introduce change • Ways to manage the
change process effectively for
sustainable growth
Coaching: A Leadership Skill
What it covers: 1 Day
Defining coaching • The two schools of
coaches • Five critical coaching skills • communications skills • Non-verbal
communication • Johari windows • learning styles and principles • Methods
of feedback • Benefits/consequences
approach • Dealing with problem
employees • When not to coach
The Art of Delegating Effectively
What it covers: 1 Day
Clearly identify how delegation fits into
their job and how it can make them more
successful • Identify different ways of
delegating tasks • Use an eight-step
process for effective delegation • Give
better instructions for better delegation
results • Ask better questions and listen
more effectively • Recognize common
delegation pitfalls and how to avoid
them • Test your delegation skills
Min Class Size 7 Max 16
Human Resources Training: HR
For the Non HR Manager
What it covers: 3 Days
The latest trends in the human resource
field and the changing role of the human
resource professional • How to write job
specifications and identify core
competencies • Methods of finding,
selecting and keeping the best people
using behavioral description
interviewing techniques • How to get
employees off to a good start • How to
deal with compensation and benefits •
How to maintain healthy employee
relations • How to make performance
appraisals a cooperative process
Inventory Management: The Nuts and
Bolts
What it covers: 1 Day
What is inventory? • Types of inventory
• Key players • Setting up the warehouse
• What makes a good inventory
management system? • The warehouse
inventory cycle • Identifying demand •
Validating inventory • The put-away and
receiving process • Maintaining
inventory accuracy • The outbound
process • Industry trends
Marketing and Sales 1 Day
What it covers:
Recognize what we mean by the term
“marketing”• Discover how to use low-
cost publicity to get your name known
know how to develop a marketing plan
and a marketing campaign • Use your
time rather than your money to market
your company effectively • Understand
how to perform a SWOT analysis
32
Supervisory/Management
Training
The Art of Making Meetings Work
What it covers: 1 Day
The basics for effective meetings • The
best and the worst of meetings • Holding
productive meetings • Preparing for
meetings • Agendas • Setting the pace •
Leading a meeting • Process and content
• Process tools, including DeBono’s
thinking hats, rules of work and
facilitation skills • How to control a
meeting • A plan for success
Motivating Your Workforce
What it covers: 1 Day
Supervising and motivating • What is
motivation? • Motivational theories •
The carrot, the whip and the plant • Fear
and desire • Setting goals • The role of
values • The expectancy theory •
Creating a motivational climate • A
motivational checklist • Designing a
motivational job
Negotiating for Results
What it covers: 2 Days
What is Negotiation? • The successful
negotiator • Preparing for negotiation •
The nuts and bolts • Making the right
impression • Getting off to a good start •
Exchanging information • The
bargaining stage • Inventing options for
mutual gain • Getting past no and getting
to yes • Dealing with negative emotions
• Moving from bargaining to closing •
The closing stage
Min Class Size 7 Max 16
Developing High Performance Teams
What it covers: 3 Days
Types of teams • The TORI model • The
team player survey • Organizations
today • The stages of team development
• Communication skills • The
trust/relationship model • Shared
leadership • SWOT analysis • DeBono’s
thinking hats • Team-shaping factors •
Team problem-solving • Obtaining
consensus • Managing team conflict
ABC’s of Supervising Others
What it covers: 2 Days
Making the transition • Responsibilities
of a supervisor • Setting goals • Planning
for success • Listening skills • Asking
questions • Giving feedback • Ask for
what you want • Giving instructions •
Orders, requests, and suggestions •
Managing conflict • Dealing with
difficult employees • Dealing with others
• The reciprocal quality of relationships
The Professional Supervisor
What it covers: 3 Days
Adjusting to your role • Leadership •
The situational leadership model • A
supervisor’s responsibilities • Making
plans • Setting goals • Problem
employees • Synergy • Trust • Team
development • Communication skills •
The communication process • Dealing
with conflict • Motivation • Orientation •
Delegation • Providing feedback •
Discipline
33
Career
Development
Advanced Writing Skills
What it covers: 1 Day
How to make your writing clear, concise
and correct • Types of words and when
to use them • Using inclusive language •
Seven ways to simplify your writing •
Sentence and paragraph construction •
Business letter formats • How to write a
report or proposal • How to write a
business case • How to write a request
for proposals • E-mail etiquette •
Documenting sources
Business Writing that Works
What it covers: 2 Days
Active vs. passive voice • Punctuation
tips • Sentence and paragraph structure •
Writing business letters • Writing reports
and memos • Inclusive language •
Spelling and proofreading • E-mail
etiquette
Writing Reports and Proposals
What it covers: 2 Days
Learn the value of good written
communications • Develop paragraphs
that introduce, connect, develop and
conclude some part of an idea • Prepare
reports and proposals that inform,
persuade and provide information •
Learn how to proofread your work so
you are confident it is clear, concise,
complete and correct • Provide an
opportunity to apply these skills in real
work applications
Min Class Size 7 Max 16
Building Your Self Esteem and
Assertiveness Skills
What it covers: 1 Day
Building your self-esteem • Putting
others at ease • Make positive first
Impressions • Internal self-esteem
factors • Projecting self-confidence •
Negative vs. positive thinking •
Distorted thinking • How to wipe out
worry • Communication skills • Giving
and receiving compliments
Business Etiquette:
Gaining that Extra Edge
What it covers: 1 Day
How business etiquette is crucial to your
career • How to make a good first
impression • Ways of remembering
names • Business card etiquette • How to
shake hands • Dining etiquette • What to
include in a business wardrobe •
Telephone etiquette • Deciphering the
dress code • E-mail etiquette
Communication Strategies
What it covers: 2 Days
10 commandments of positive
relationships • Identify common
communication problems • Develop
skills in asking questions • Identify what
non-verbal messages are telling others •
Develop skills in listening actively and
empathetically • Enhance ability to
handle difficult situations • Deal with
situations assertively
34
Career
Development
Public Speaking: Presentation
Survival School
What it covers: 2 Days
Gain rapport with your audience •
Reduce nervousness and fear •
Recognize how visual aids can create
impact and attention • Create a
professional presence • Prepare and
organize information in different ways •
How to edit your conversation •
Appropriately sharing yourself with
others • Creating an audience profile
Public Speaking: Speaking Under
Pressure
What it covers: 2 Days
Quick and easy preparation methods
whether you have one minute or one
week to prepare • What you can do to
prepare for questions before you know
what those questions will be • A plan to
structure ideas • Presentation techniques
that establish your credibility and get
people on your side • Beginnings and
endings • Practice presentations
Speak Easy: Conquering the Fear of
Speaking in Public
What it covers: 1 Day
Barriers to communication • Enhance the
ability to speak one-on-one with others •
Begin to feel more confident speaking
socially or small groups such as
meetings • The skill of interactive
listening • Re-designing yourself for
strength • Fifteen ways to master a
meeting • Controlling physical and
mental nervousness • Interpersonal skills
Min Class Size 7 Max 16
Dealing with Difficult People
What it covers: 1 Day
How attitudes and actions impact others
• New and effective techniques for
dealing with difficult people • Coping
strategies for dealing with difficult
people and difficult situations • How to
identify times when they have the right
to walk away from a difficult situation •
Techniques for managing and dealing
with anger • Causes of difficult behavior
• De-stress options
Time Management: Get Organized for
Peak Performance
What it covers: 1 Day
Better organize yourself and your
workspace for peak efficiency •
Understand the importance of, and the
most useful techniques for, setting and
achieving goals • Identify the right
things to be doing and develop plans for
doing them • Learn what to delegate and
how to delegate well • Take control of
things that can derail workplace
productivity • Organizing your
workspace • Organizing your files •
Managing your workload
Skills for Administrative Assistant
What it covers: 2 Days
Understand the importance of
professional presence on the job • Learn
how to self-manage to become more
effective and efficient • Improve their
communications skills to include
listening, questioning and being more
assertive • Increase their effectiveness in
recognizing, managing conflict and dealing with difficult people
35
Career
Development
The Minute Takers Workshop
What it covers: 1 Day
Recognize the importance of minute-
taking • Develop key minute-taking
skills, including listening skills, critical
thinking and organization • Be able to
remedy many of the complaints that
beset minute-takers • Be able to write
minutes that are suitable for formal
meetings, semi-formal meetings and
action minutes • Be an efficient minute-
taker in any type of meeting • Be able to
prepare and maintain a minute book
Min Class Size 7 Max 16
Critical Elements of Customer Service
What it covers: 2 Days
Recognize that service delivery is an
individual response value • Understand
how an individual’s behavior impacts
the behavior of others • Develop more
confidence and skill as a problem-solver
• Communicate more assertively and
effectively • Make customer service a
team approach • Understanding and
meeting expectations • Managing stress •
Telephone techniques • Resolving
conflict • Dealing with difficult people
36
Human Resource
Anger Management
What it covers: 1 Day
Recognize how anger affects your body,
mind and behavior • Use the five-step
method to break old patterns and replace
them with a model for assertive anger •
Control your emotions when faced with
other peoples’ anger • Identify ways to
help other people safely manage some of
their repressed or expressed anger •
Identifying distorted thoughts •
Identifying anger pay-offs • Developing
your personal sanctuary
Building Better Teams
What it covers: 1 Day
Learn about different kinds of teams •
How to develop team norms • How to
identify your team player style • Ways to
become a better team player • Ways to
build team trust • Two models of team
development • Working through the stages
of team development • Communication
skills
Business Succession Planning:
Developing and Maintaining a
Succession Plan
What it covers: 1 Day
The value of succession planning for
successful businesses • The key elements
of a succession plan in terms of roles,
responsibility, function, scope and
evaluation • A need for succession
planning • Identifying resources and
analyzing risks • Putting the plan
together • Putting the plan into action •
Evaluating and reviewing the plan
Min Class Size 7 Max 16
Change and How to Deal with It
What it covers: 1 Day
The pace of change and the pace at
which people adopt change • The human
response to change • The pyramid
response to change • Resisting and
welcoming change • How to increase
your resiliency to change • Managing
anger • Dealing with stress • An action
plan for success
Conducting an Effective Performance
Review
What it covers: 3 Days
The importance of having a performance
review process • How to work with
employees to set performance standards
and goals • Skills in giving feedback • A
proven interview process • How to make
the performance review legally
defensible • How to avoid stereotyping •
Developing an interview format • How
to fire someone • Accepting criticism
Conflict Resolution: Getting Along in
the Workplace
What it covers: 2 Days
What conflict is and how it can escalate
• The five most common conflict
resolution styles • How to increase
positive information flow through non-
verbal and verbal communication skills •
How to strengthen staff trust and morale
• How to be more confident of your
ability to manage conflicts • The
Communication Funnel • Questioning
and listening skills • Making an
intervention
37
Human Resource
Customer Service Training:
Managing Customer Service
What it covers: 1 Day
Who our customers are and what they
expect • Sustaining an individual level of
engagement • Recognize who their
customers are and what they are looking
for • Situational leadership • Managing
employee engagement • Develop
strategies for creating engaged
employees and satisfied customers
Employee Dispute Resolution:
Mediation Through Peer Review
What it covers: 1 Day
What the peer review process is • How
employees file grievances and how
management should respond • How a
facilitator and a panel is chosen • What
is involved in the hearing process, from
preliminary meetings to the hearing
itself, to the decision process • What
responsibilities and powers a panel
should have • Questioning techniques •
Why peer review panels fail and how to
avoid those pitfalls
Hiring For Success: Behavioral
Interviewing Techniques
What it covers: 2 Days
Analyze the costs incurred by an
organization when a wrong hiring
decision is made • Develop a fair and
consistent interviewing process for
selecting employees • Prepare better job
advertisements and use a variety of
markets • Develop a job analysis and
position profile • Effectively interview
difficult applicants • Check references
more effectively • Understand the basic
employment and human rights laws that
can affect the hiring process
Min Class Size 7 Max 16
Orientation Handbook: Getting
Employees off to a Good Start
What it covers: 2 Days
Finding, hiring and keeping good people
• Understand how important an
orientation program is to an organization
• Designing a successful orientation
program • Learn about the commitment
curve • Building employee commitment
• Determine the critical elements of
effective employee training Problem Solving and Decision Making
What it covers: 2 Days
Increase awareness of problem solving
steps and problem solving tools •
Distinguish root causes from symptoms
to identify the right solution for the right
problem • Improve problem solving and
decision making skills by identifying
individual problem solving styles •
Think creatively and work towards
creative solutions • Recognize the top
ten rules of good decision-making •
Sample case studies
Stress Management
What it covers: 1 Day
Defining Stress and How It Affects Us •
Recognize the symptoms that tell you
when you have chronic stress overload •
Identify those situations in your life that
cause you the greatest stress • Change
the situations and actions that can be
changed • Deal better with situations and
actions that can’t be changed • Create an
action plan for work, home, and play to
help reduce and manage stress
38
Workplace Essentials
Business Ethics for the Office
What it covers: 2 Days
Understand the difference between
ethics and morals • Understand the value
of ethics • Identify some of your values
and moral principles • Use philosophical
approaches to ethical decisions •
Improve ethics in your workplace • Start
developing an office code of ethics •
Avoid ethical dilemmas • Use tools for
better decision making • Deal with
common ethical dilemmas • Recovering
from a mistake
Diversity Training: Celebrating
Diversity in the Workplace
What it covers: 1 Day
What diversity and related terms mean •
How has diversity changed your world?
• Understanding and identifying
stereotypes • Using politically correct
language • The four cornerstones of
diversity • How to discourage diversity •
Dealing with discrimination • Preventing
discrimination • Managing for diversity •
Techniques for dealing with
inappropriate behavior
Generation Gap
What it covers: 1 Day
Understanding of where the generation
gap issue surfaces • Impact it has on the
modern workforce • Understand and
apply language specific to each
generation currently in the workplace • Organization strategies that overcome
gap issues • Evaluate the need and
effectiveness of recruiting, retention and
succession plans in context of the
generation gap
Min Class Size 7 Max 16
Workplace Harassment
What it covers: 2 Days
Reasonable man/woman guidelines •
Types of harassment • Preventing
harassment • Protecting yourself from
harassment • Confronting a harasser •
The four-stage complaint process •
Mediation • False complaints • Keeping
the workplace running • Create a
harassment policy
Workplace Violence: How to Manage
Anger and Violence in the Workplace
What it covers: 3 Days
Albert Bandura’s behavior wheel •
Warning signs of violence • McClure’s
seven step anger management process •
Communication skills • Problem solving
tools • Stress management techniques •
Norman Keith’s nine components of a
violence prevention program • Turner’s
fourteen stages of threat response •
Developing a risk assessment program •
Incident response checklist
39
Sales and Marketing
Building Relationships for Success
What it covers: 1 Day
Influences in forming relationships •
Building customer relationships • Self-
disclosure • How to win friends and
influence people • Communication skills
• Sending the right non-verbal messages
• Managing mingling • Networking
effectively • Developing an effective
handshake • Business card do’s and
don’ts • Tips on remembering names
Sales and Customer Service Training
for Call Center Agents
What it covers: 3 Days
The nuances of body language and
verbal skills • Aspects of verbal
communication • Questioning and
listening skills • How to deliver bad
news and say “no” • Effective ways to
negotiate • The importance of creating
and delivering meaningful messages •
Tools to facilitate communication • The
value of personalizing interactions •
Vocal techniques that will enhance their
speech and communication ability •
Personalized techniques for managing
stress
Dynamite Sales Presentations
What it covers: 1 Day
Identify the key elements of a quality
proposal • Write a winning proposal •
Perfect their first impression, including
their dress and your handshake • Getting
ready for your presentation • The
finishing touches • Editing • Elements of
a successful presentation • Dealing with
questions
Min Class Size 7 Max 16
Overcoming Objections to Nail the
Sale
What it covers: 1 Day
Building credibility • Critical
communication skills • Handling
customer complaints • Overcoming
objections • How to recognize when a
prospect is ready to buy • Understand
how working with your sales team can
help you succeed • Closing the sale
Sales Training: Selling Smarter
What it covers: 1 Day
Different types of selling for different
situations • Use goal-setting techniques
to focus on what you want to accomplish
• Develop strategies for getting there •
Time management tips • Ten major
mistakes • Finding new clients • Selling
price