Michele Tufariello 194 Marilyn Street East Islip NY 11730 Phone: 631.612.1291 E-mail: [email protected] Website: https://www.linkedin.com/in/michele-tufariello-55058b130 Objectives Results-driven, customer oriented manager with exceptional background in leadership. Proven ability to maintain profitable retail operations by capitalizing on growth opportunities, unparalleled customer service, strong product knowledge, product placement, and sales strategies in order to achieve optimal success. Experience Store Manager 11/2014 – Present Sterling Optical Bayshore NY 11706 Successful, trusted, and coaching manager to multiple employees by encouraging employees to work as a team to develop solid product knowledge, innovative sales techniques, dependable customer service skills in order to create the ability to thrive within the organization. Highly experienced in collaborating with insurance companies and patients to ensure seamless execution of sales. Excellent problem solving capabilities by being able to think quickly and creatively to resolve all issues in an effective and timely manner. Sales driven with proven track record by meeting and exceeding established goals. Responsible for checking all prescription orders to guarantee accuracy and create strong rapport with clientele to ensure future business. Implemented price list for organization including but not limited to: lens, contacts, frames, and warranties. Facilitated new training program for employees to lead and demonstrate the success for each individual. Sales Associate 02/2002-11/2014 Sterling Optical Bayshore NY 11706 Accountable for nightly close out procedures including POS close out, cash deposits, and store lock up. Inventory assessments: Evaluating long term inventory to effectively manage jobs; patient reminders of forgotten prescriptions and products to be returned to stock. Influential sales dynamic through up-selling frames, lens options, and warranties. Dispense all prescriptions to ensure accuracy and make adjustments accordingly to patients needs. Handling all insurance paperwork including verification of insurance and proper filing of patient’s records. Closely working vendors to place prescriptions orders for contact lens and frames. Creatively designed all merchandizing displays to optimize sells within accordance franchised policies. Skills Energetic Self Starter Exceptional Customer Service Excellent Problem Solving Abilities Mentor to new hires

Michele Tufariello Resume 2016

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Michele Tufariello194 Marilyn Street East Islip NY 11730

Phone: 631.612.1291E-mail: [email protected]

Website: https://www.linkedin.com/in/michele-tufariello-55058b130

ObjectivesResults-driven, customer oriented manager with exceptional background in leadership. Proven ability to maintain profitable retail operations by capitalizing on growth opportunities, unparalleled customer service, strong product knowledge, product placement, and sales strategies in order to achieve optimal success.

ExperienceStore Manager 11/2014 – PresentSterling Optical Bayshore NY 11706

Successful, trusted, and coaching manager to multiple employees by encouraging employees to work as a team to develop solid product knowledge, innovative sales techniques, dependable customer service skills in order to create the ability to thrive within the organization.

Highly experienced in collaborating with insurance companies and patients to ensure seamless execution of sales.

Excellent problem solving capabilities by being able to think quickly and creatively to resolve all issues in an effective and timely manner.

Sales driven with proven track record by meeting and exceeding established goals. Responsible for checking all prescription orders to guarantee accuracy and create strong rapport

with clientele to ensure future business. Implemented price list for organization including but not limited to: lens, contacts, frames, and

warranties. Facilitated new training program for employees to lead and demonstrate the success for each

individual.

Sales Associate 02/2002-11/2014Sterling Optical Bayshore NY 11706

Accountable for nightly close out procedures including POS close out, cash deposits, and store lock up.

Inventory assessments: Evaluating long term inventory to effectively manage jobs; patient reminders of forgotten prescriptions and products to be returned to stock.

Influential sales dynamic through up-selling frames, lens options, and warranties. Dispense all prescriptions to ensure accuracy and make adjustments accordingly to patients

needs. Handling all insurance paperwork including verification of insurance and proper filing of patient’s

records. Closely working vendors to place prescriptions orders for contact lens and frames. Creatively designed all merchandizing displays to optimize sells within accordance franchised

policies.

Skills Energetic Self Starter Exceptional Customer Service Successful Sales Leader Superior Product Knowledge Strong Relationship building skills

Excellent Problem Solving Abilities Mentor to new hires Articulate Communicator and Active Listener Merchandizing Proactive and Dedicated

EducationRegents Diploma Islip High School (6/2001)