Michele Denise Kidd _ Resume

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Michele Denise KiddKennesaw, Georgia 30144Cell: (770)770-780-7412 denise.kidd1315@gmail.com


A professional administrative assistant with experience in performing a variety of administrative and staff support duties in office administration; which require a range of knowledge and skills. Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, data entry, claims generation/payment posting, coordinating with staff, scheduling appointments and assistant to director/executives.

Office Systems and Procedures Scheduling Expertise Client/Vendor Relations Payroll /HR Administration Supervisory Management Business Communications Customer Service Expense Account Preparation Computer Applications Organizing / File Maintenance Problem Solving E-Clinical/Athena EMR System

EXPERIENCEOrthoAtlanta / Southern Orthopaedic Specialists, LLC January 2015 - PresentBusiness Office Assistant Prepare new/daily patient charts, Insurance verifications, obtain authorizations through carriers or workers compensation Patient counter collections, copay/deductible/coinsurance and post daily charges Schedule new/return patients for clinical staff

EnduraCare Acute Care Services / Pinnacle Orthopaedics & Sports Medicine October 2009 December 2014Administrative Assistant Coordinate and perform a range of staff as well as operational activities Serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries Schedule and coordinate meetings, interviews, appointments, events and other similar activities for Director of Rehab/RVP Establish, develop, maintain and update files, records, and other documents Perform routine analyses and calculations in the processing of data for recurring internal reports Assist in processing HR paperwork including new hire, terminations, annual reviews, merit increases, FMLA/LOA

EnduraCare / Therapy Management Services February 1999 - October 2009Front Office Supervisor/Insurance Manager Supervised and performed daily reporting duties from front office staff Reported directly to Clinic Manager all daily EOW, EOM Stats and clinical productivity Knowledge of insurance policies and covered rehabilitation procedures, processed referrals, authorizations for services Received and maintained all referral and/or authorizations for rehabilitation services Maintained all clinical equipment maintenance, annual calibration and ordering of clinical supplies Maintained patients paper files and assisted with transferring all patient records to E-Clinical Works (EMR) in 2009

Marietta Physical Therapy / Novacare / Marietta Orthopaedics March 1988 - February 1999 Physical Therapy Lead Technician Assisted with patient treatments and progression of activities under the direction of licensed therapy staff Recorded and maintained upkeep of patients medical logs and records Negotiated lower pricing with vendors of clinical supplies, ordered clinical supplies, maintained relations with all sales reps. Maintained routine maintenance and cleaning of equipment daily, weekly, bi-weekly and annual inspections Scheduled existing and new patient referrals


Sprayberry High School Diploma 1984-1988

INTERESTS gardening, reading, traveling, motorcycling, spending time with family and my pets, church activities