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MiaRecHosted Call Recording
for Broadworks Platform
MiaRecAbout MiaRec, Inc.
Founded in 2007
Located in San Jose, California
1000+ customers worldwide:
Service Providers, SMB,
Financing, Healthcare
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MiaRecOur customers
and many others…
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MiaRecMiaRec is a…
• Multi-tenant
• Cloud-ready
• Call recording
• Quality management (agent evaluation)
• Screen recording solution
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MiaRecBroadWorks integration
• SIPREC interface
• Interoperability test passed
with BroadWorks 19.sp1
• Officially validated by Broadsoft
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MiaRecHosted call recording
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MiaRecOn-premise deployment
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MiaRecMulti-tenancy
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• Multiple tenants share hardware resources
• Tenant’s data is protected from unauthorized access
• Audio encryption per tenant (optional)
MiaRecMulti-tenancy
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TENANT
GROUPS
USERS ROLESEXTENSIONS
Example roles:
• Tenant Administrator
• Group Manager
• Agent
MiaRecMulti-tenancy (continued…)
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Dashboard
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Search calls
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Categorize (tag) calls
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Call notes
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Selective (on-demand) recording
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Control via web-UI or phone
Live monitoring
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Listen to active calls in real-time
Agent Evaluation
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Agent Evaluation (continued…)
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Reporting
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MiaRecRole-based permissions
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Per-tenant/group retention policy
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High Availability
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• Load balancing• Redundancy• Automatic failover• More than 2 servers in a cluster supported
Flexible architecture
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Option 1: All-in-one on a single serverOption 2: Distributed over multiple servers:
• Recorder engine• Database• Web portal• File storage (NAS, SAN, etc)
Advanced export to customer site
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• Export to customer’s FTP server• Export to customer’s MiaRec server
Access to archived recordings is provided via intuitive web-based UI with advanced searching capability and role-based permissions
Integration with 3rd-party apps
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3rd Party Application
MiaRec Web Services API
Recorder Service
Database(configuration,
call history)
File storage
HTTP Request
HTTP Response
• REST API
• Direct access to DB (optional)
PCI compliance
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Pause/Resume recording
Role-based permissions
Audio files encryption and watermarking
Audit log
Secure access (HTTPS)
Retention policy
Why MiaRec?
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• Easy to install - 30 minutes installation time
• Affordable - Half of competitor’s price
• No hidden costs - Free installation and straightforward licensing
• Field-proven - 1,000 plus customers all over the world
• Excellent support – accompanied by responsive and professional technical support
MiaRecLicensing model
• subscription
• perpetual
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Contact Us
MiaRec, Inc.
333 W Santa Clara St. Suite 803
San Jose, CA 95113
USA
Tel: +1.866.324.6717
Web: www.miarec.com
E-mail: [email protected]
MiaRec
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