CHAPTER 1 :INTRODUCTION TO MANAGEMENT

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1.1 Definition of organization and management1.2 Measuring managerial performance1.3 Management process functions and activities1.4 Managerial levels, skills and roles1.5 Evolution of management thoughts

LEARNING OUTCOMESNHMA/MGT162/CHAPTER1*

NHMA/MGT162/CHAPTER1

What is an organization?*A group of people working together in a structured and coordinated fashion to achieve a set of goals.A social unit in which two or more people interact to achieve common goal or a set of goals.Collection of people working together in a division of labor to achieve a common purpose.NHMA/MGT162/CHAPTER1

What is management?The process of planning, organizing, leading, and controlling is the efforts of organizations members and of using all other organizational resources to achieve stated organizational goals

The art of getting things done through people

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Measuring managerial performanceManagers duty is to make sure that the organization achieves a high level of performance and its objectiveIts duty to get thing done through peopleManagers performance can measured by looking at two criteria:Performance efficiencyPerformance effectiveness25/6/2012*NHMA/MGT162/CHAPTER1

Performance efficiencyTHE ABILITY TO DO THINGS RIGHT25/6/2012*Performance effectivenessTHE ABILITY DO RIGHT THINGSNHMA/MGT162/CHAPTER1

Management processManager must perform management functions in order for a manager to effectively manage an organization.*NHMA/MGT162/CHAPTER1

Management functions25/6/2012*NHMA/MGT162/CHAPTER1

Managerial levels25/6/2012*NHMA/MGT162/CHAPTER1

25/6/2012*Managerial skillsNHMA/MGT162/CHAPTER1

25/6/2012*Managerial rolesNHMA/MGT162/CHAPTER1

Find an advertisement (video presentation) about product that can attract the customer to buy their goods/ services. Please explain the following items:Find the objectives of the advertisementCustomer target25/6/2012*EXERCISE:NHMA/MGT162/CHAPTER1

NHMA/MGT162/CHAPTER1

THE END.*25/6/2012

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