JAN.20-21,2011 WESTPALMBEACH,FLA.

MEDICALGROUPMANAGEMENTASSOCIATION

SEMINARSTrainYourOfficeforSuccess:MasteringPatientFlow

MasteringBusinessOperationsandStaffinginYourMedicalPractice

Sponsoredby

ElizabethW.WoodcockMBA,FACMPE,CPC

DeborahWalkerKeeganPhD,FACMPE

Twocan’t-missseminarsthat willhelpyoumasterstrongerpatientrelationshipsandhealthierbottomlines.

Improvedpatient flowandincreasedpatientsatisfactiondon’thavetobeconsideredopposinggoals.ElizabethW.Woodcock,MBA,FACMPE,CPC,willdiscussconcrete,practical illustrationsfromfrontdesktoclinicaloperationsthatcanworktogethertohelpyouachievebothgoals.You’llwalkawaywiththeknowledgeneededtocreatestrongeroperations,teamenvironment,patient relationsandbottomline.

Best-sellingauthorandspeaker,DeborahWalkerKeegan,PhD,FACMPE,willhelpyouunderstandhowtomakethemostofyourstaff, theirroles,responsibilities,skillsandtheresourcesat theircommand.At thesametime,shewilldig intokeybillingprocesselementsandhelpyouidentifythestepsyouneedtotaketooptimizeyourexistingbillingprocessestoensuresuccess.

Attendeessayit best.

"I learnsomethingfromElizabethWoodcockeachandeverytime.Thesearetheprogramsthathelpourmembersstayengagedandwantingtocomeback."

CherylErins,MBA,FACMPESeniorsystemanalystSinaiMedicalGroup

"...timely, informativeeducationalandnecessaryforanyoneworkingwithamedicalpractice'spatientaccounts."

MarshallM.Baker,MS,FACMPEPresidentandCEOPhysicianAdvisoryServices, Inc.

Asreimbursementdeclinesandcostsescalate,there’snobettertimethannowtofocusyoureffortsonpracticeoperations.Thisone-dayseminar ispackedwithbestpracticesonimprovingpatient flow,includingthefrontdesk,telephones,schedulingandclinicaloperations.

Learnthebasicsof improvingyourpracticeoperations–andhearexamplesofapplicationsthatwork. Filledwithwaystoenhancecustomerservice, thisseminar isnot tobemissedbyanyoneinterestedinincreasingproductivityduringpatientencounterswhilesimultaneously improvingcustomerservice.

Backbypopulardemand,ElizabethW.Woodcock,MBA,FACMPE,CPC,willserveasyourpersonalguideandtrainerassheteachesyoustrate-giestoimprovethosepracticeoperationsthat leadtoahealthierbot-tomlineforyourmedicalpractice. Includedinthis information-richsessionisanactionplanforyoutobeginperformanceimprovementinitiativesassoonasyoureturntotheoffice.

Doyouhavetherightstaffdoingtheright thingsat theright time?Haveyouoptimizedyourbillingprocessestoensuresuccess?

Best-sellingauthorandpopularspeakerDeborahWalkerKeegan,PhD,FACMPE,haspackedhermostsuccessfulstaffingandbusinessstrategies intoaone-dayseminar inwhichyou’ll learnhowtomasterthemostcommonstaffingandbusinessofficechallenges.

Keeganwillstartbysharinginnovativestaffingstrategiesforyourmed-icalpracticetooptimizepatientaccessandpracticeefficiency. She’llthenexplaintheindustry’sbestpracticestoimproveyourbillingsys-temandhelpyouavoidthepotholes intheroadtogettingpaid.

Completeseminar informationat mgma.com/JanuarySeminars

MasteringBusinessOperationsandStaffinginYourMedicalPractice

TrainYourOfficeforSuccess: MasteringPatientFlow

Followingthisseminar,attendeeswillbeableto:

• Anticipatehowmarketdynamicswillchangepatientexpectationsregardingpatient flow

• Streamlinetheirfrontdeskoperations• Providestellarcustomerservicetoimprovepatientsatisfactionandloyalty

• Getagriponthetelephones• Reduceappointmentno-shows• Improvetheefficiencyoftheirpractices

Whoshouldattend:Frontofficemanagers,medicalpracticeadministrators,HRmanagersoranyonewhosupervises,hiresortrainsfrontofficepersonnel.

ElizabethW.Woodcock,MBA,FACMPE,CPC

Woodcockisaprofessionalspeaker, trainerandbest-sellingMGMAauthorspecializinginmedicalpracticemanagement.Shehasfocusedonmedicalpracticeoperationsandrevenuecyclemanagementformorethan15

years.Combininginnovationandanalysistoteachpracticeoperations,shehasdeliveredpresen-

tationsat regionalandnationalconferences.Shehasauthoredseveralbest-sellingpracticemanagementmanualsandtextbooks,andpub-lisheddozensofarticles innationalhealthcaremanagement journals.

Prerequisites–NoneCareer level–BasicDeliveryMethod–Group-live

CredithoursACMPE– 6.5credithoursCME–notavailableCPE–7.5contacthours

Followingthisseminar,attendeeswillbeableto:

• Meetstaffingchallenges headonanddetermineiftheyhavetherightstaffdoingtheright thingsat theright time

• Createapatient-focused, innovativecareteamthatworksinsynctosupportboththephysicianandthepatient

• Optimizeback-endbillingandbusinessprocessestoenhancerevenue, includingaccount follow-up,paymentpostinganddenialmanagement

• Recognizeandusekeybillingbenchmarksfor improvedcollections

Whoshouldattend:Billingmanagers,medicalpracticeadministrators,HRmanagersoranyonewhosupervises,hiresortrainsmedicalofficepersonnel.

DeborahWalkerKeegan,PhD,FACMPE

Keeganisanationallyrecognizedcon-sultant,keynotespeakerandbest-sell-ingMGMAauthor.SheispresidentofMedicalPracticeDimensions, Inc.andaprincipalwithWoodcock&WalkerCon-sulting.Withmorethan25yearsofexpe-

rience,shehelpshealthcareorganizationsimprovemedicalpracticeoperations,enhance

physicianandstaffproductivity,andalignphysiciancompensa-tionsystems.

Prerequisites–NoneCareer level–BasicDeliveryMethod–Group-live

CredithoursACMPE–6.5credithoursCME–notavailableCPE–7.5contacthours

Thursday, Jan.20 7:30am-3:45pm

Friday, Jan.21 7:30am-3:45pm

MGMAisthepremiermembershipassociationforprofessionaladministratorsandleadersofmedicalgrouppractices.

TheAmericanCollegeofMedicalPracticeExecutives(ACMPE), isthecertificationandstandard-settingbodyoftheMGMA.

DoubleTreeHotel&ExecutiveMeetingCenterPalmBeachGardens4431PGABlvd.PalmBeachGardens,FL33410Phone:1-800-222-8733

MentionMGMAtoreceivethespecialseminarrate:$89pernight forsingleordoubleoccupancyplus5%occupancytaxand6.5%salestax (subject tochange).MGMAhasreservedablockofroomsuntilMonday,Dec.20,2010.Afterthisdate,reservationsat thegroupratewillbeacceptedonaspace-availablebasisonly.Pleasenotethat iftheroomblockfillspriortothecut-offdate,MGMAmaynotbeabletoprocuremoreroomsatthegrouprate. Afirstnight’sdeposit,bycheck,cashorcredit card, includingtax,mustaccompanyall reservationrequests.

Publicationsauthoredbythespeakers

New!OperatingPolicies&ProceduresManualforMedicalPractices,4thEd.Item8248Member:$149Nonmember:$209

New!FrontOfficeSuccess:HowtoSatisfyPatientsandBoost theBottomLineItem8253Member:$79Nonmember:$129

MasteringPatientFlow:UsingLeanThinkingtoImproveYourPracticeOperations,3rdEd.Item6636Member:$65Nonmember:$102

ThePhysicianBillingProcess:12PotholestoAvoidintheRoadtoGettingPaid,2ndEd.Item8079Member:$82Nonmember:$128

Bringacolleagueandsave!Save$100oneachadditionalregistrant fromyourpractice.Call toll-free877.275.6462toregisterat thesametime.

RegisteronorbeforeNov.24MGMAmember-$349Nonmember-$449

RegisterafterNov.24MGMAmember-$399Nonmember-$499

Save20%oneachoftheseresources whenyoupurchaseonsiteat theseminars.

Seminar locationandregistration

Keeppatientssatisfiedwhile improvingyourbillingandoperationalefficiency!

Jan.20-21, WestPalmBeach,Fla.

TrainYourOfficeforSuccess:MasteringPatientFlowMasteringBusinessOperationsandStaffinginYourMedicalPractice

Registertodayatmgma.com/JanuarySeminarsEntercodeSEM11BR03atcheckout.