MGMA 2013 State Leaders Conference

Where leadership reaches new heights

Feb. 8-9, 2013Renaissance Denver Hotel

State Leaders Conference

MGMA 2013

2 :: Register at mgma.com/SLC2013 or phone toll-free 877.275.6462, ext. 1888.

Planning committee

Many thanks to our planning committee:

James Barrett, MS, FACMPEChair, Section Council Steering Committee

Irv Barnett, MBAChair, Western Section Leadership Team

Mona Reimers, FACMPE, CPCChair, Midwest Section Leadership Team

Don FisherChair, Southern Section Leadership Team

Bruce Armstrong, MHA, MBA, CMPEChair, Eastern Section Leadership Team

Who should attend

This conference is designed for officers and paid staff of MGMA state and local affiliates. We encourage attendees to participate in the sessions that will most benefit them and their state associations. We also welcome members who are not currently involved in state leadership but are interested in pursuing such service.

Why you should attend

Whether you are a current state or local MGMA board member, officer, staff contact or aspiring state leader, the MGMA 2013 State Leaders Conference offers the education, inspiration and valuable insight you need to be a successful leader.

Learn from your peers — Share experiences, get practical tools and gain information.

Whatever issues your organization faces — from planning educational programs and building vendor relationships to developing leadership skills — you’ll return from the MGMA 2013 State Leaders Conference with the knowledge and skills to tackle your challenges.

Network with your peers — Get hands-on advice and practical solutions that only your colleagues in other state and local MGMA chapters can provide. You’ll have plenty of opportunities to catch up with old friends and connect with new ones.

Conference site

Set against the stunning backdrop of the Rocky Mountains, the Renaissance Denver Hotel is conveniently located midway between Denver International Airport and downtown Denver.

Centered in the Stapleton redevelopment area, the largest urban redevelopment project in the world, the hotel is near many attractions, including the new Shops at Northfield and Dick’s Sporting Goods Park, home of the Colorado Rapids Major League Soccer team.

Continuing education credit ACMPE: 15.5Clock hours: 15.5

General information


Schedule at a glance

Thursday, Feb. 7 2:00-6:00 pm Registration open

Noon-3:00 pm Section Leadership Team meetings (by invitation only)

3:15-5:15 pm Section Council (by invitation only)

5:30-7:00 pm ACMPE Advancement Committee meeting (by invitation only)

Friday, Feb. 8 6:00-8:00 am Breakfast at Vivace!, the

hotel restaurant (included in room rate)

7:00 am-5:00 pm Registration open

7:30-8:45 am State staff meeting

8:00-8:45 am First-time attendee orientation/state leader refresher

8:50-9:50 am General session: Council of State Leaders (COSL)

9:50-10:00 am Stretch break

10:00 am-noon Individual COSL meetings (by section)

12:05-1:05 pm Keynote session with lunch: MGMA-ACMPE Update

1:05-1:15 pm Stretch break

1:15-2:15 pm Concurrent sessions: 100 series

2:15-2:45 pm Networking break with exhibitors

2:45-3:15 pm Speaker showcase 1: The Value of Social Media for Healthcare Organizations

3:15-3:45 pm Speaker showcase 2: How to Say Anything to Anyone: Setting Expectations

for Powerful Working Relationships

3:45-4:00 pm Networking break with exhibitors

4:00-5:00 pm Concurrent sessions: 200 series

5:00-6:00 pm Networking reception

Saturday, Feb. 96:00-8:00 am Breakfast at Vivace!, the

hotel restaurant (included in room rate)

7:30 am-3:45 pm Registration open

8:00-9:15 am General session: Washington Update

9:15-9:45 am Networking break with exhibitors

9:45-10:45 am Concurrent sessions: 300 series

9:45 am-12:30 pm Extended session: What Board Members Need to Know About Their Fiduciary Responsibility (includes a 30-minute break)

10:45-11:15 am Networking break with exhibitors

11:15 am-12:30 pm Concurrent sessions: 400 series

12:30-1:30 pm Networking luncheon

1:30-2:00 pm Speaker showcase 3: How Healthy are Your HR Practices?

2:00-2:30 pm Speaker showcase 4: Full-Throttle Productivity and Laser Focus Through Team Optimization

2:30-2:45 pm Networking break

2:45-3:45 pm Best Practice Round Tables: 500 series


Conference schedule

Thursday, Feb. 7

2:00-6:00 pm

Registration open

Noon-3:00 pm

Section Leadership Team meetings (by invitation only)

3:15-5:15 pm

Section Council (by invitation only)

5:30-7:00 pm

ACMPE Advancement Committee meeting (by invitation only)

Friday, Feb. 8

6:00-8:00 am

Breakfast at Vivace!, the hotel restaurant (included in room rate)

7:00 am-5:00 pm

Registration open

7:30-8:45 am

State staff meetingKristen Fleming, executive director, Colorado MGMA, Birmingham, Ala., and Buffy Maron-Gray, member engagement specialist, MGMA-ACMPE, Englewood, Colo.

This session is always valued whether you are a new or seasoned state staff contact. Join your fellow state staffers to discuss issues unique to your role and take the opportunity to chat with MGMA-ACMPE staff regarding tips, tools and information to help support your state organization.

This session will provide you with the knowledge to:

• List two items that MGMA-ACMPE provides to state affiliates

• Discover tools to better navigate that partnership

8:00-8:45 am

First-time attendee orientation/state leader refresherAllison Whitehurst, MBA, senior manager, member engagement, MGMA-ACMPE, Englewood, Colo.

Do you ever wonder what the relationship between MGMA-ACMPE and the state MGMA affiliates entails? This session will give an overview of MGMA-ACMPE and help orient state leaders and staff to the relationship between the national Association and the states.


• Describe the relationship between MGMA-ACMPE and MGMA state affiliates

• List three benefits of affiliation

8:50-9:50 am

General session: Council of State Leaders (COSL) William Henderson, FACMPE, administrator, The Neurology Group, Albany, N.Y., co-chair, MGMA-ACMPE Board of Directors; and David Taylor, FACMPE, FACHE, vice president, Cox Health, Springfield, Mo., co-chair, MGMA-ACMPE Board of Directors

During this session, the MGMA-ACMPE Board co-chairs will review the new MGMA-ACMPE strategic plan. There will be time for questions and answers at the end of the session.

9:50-10:00 am

Stretch break

10:00 am-noon

Individual COSL meetings (by section)

Each section will meet individually with its state leaders and staff. All participants (state and national) will attend their respective section meeting.


Friday, Feb. 8 (cont.)

12:05-1:05 pm

Keynote session with lunch: MGMA-ACMPE UpdateSusan Turney, MD, MS, FACMPE, FACP, president and chief executive officer, MGMA-ACMPE, Englewood, Colo.

Get an update on association business trends from the MGMA-ACMPE president and chief executive officer. During this presentation, you will discover the trends, challenges and opportunities affecting our associations in the coming year.

1:05-1:15 pm

Stretch break

1:15-2:15 pm

Concurrent sessions: 100 series

101. New Board Member/Leader OrientationLaura Sanborn, MSA, FACMPE, administrator, Wake Forest Baptist Health, Winston-Salem, N.C.; and Ann Vaughn, MSW, chief strategy officer, MGMA-ACMPE, Englewood, Colo.

Does it take your new board members a year or longer to really understand their role? Orienting volunteers is key to board members’ success during their tenure. This session will highlight the importance of board orientation, training and development and will share a working model with participants.


• Describe the key ingredients of a board orientation and training program

• Share one assessment model to identify board development opportunities

• Identify potential tools and resources to support board orientation, training and development

102. Success through Collaboration – Establishing the Value Proposition for Attendees and Business Partners

Jim Bettendorf, director of compliance and business development, Gateway EDI, St. Louis; Mike Combo, CPA, shareholder, Anderson Zurmuehlen, Missoula, Mont.; Cathy Molchan, practice administrator, American Health Network of Indiana, Carmel; and Natalie Cizek, director of practice operations, Langhorne Physicians Services, Kempton, Penn.

The return on investment (ROI) that business partners receive from participating in a conference should exceed our “ABC” expectations of conducting any tradeshow – Access to prospects, Branding, Client relations – and should extend to “DEF:” Definition of solutions, Education, Features and benefits. During this session, you will hear about real-life experiences from four panel members and walk away with new ideas to implement at your conference.


• Describe the ROI of participating in conferences for both business partners and conference attendees

• List two areas in which you can improve your relationships with business partners

Conference schedule


Friday, Feb. 8 (cont.) 103. Leader Orientation and Transition 101 – What Have I Gotten Myself Into?Stephen A. Dickens, JD, FACMPE, risk management specialist, State Volunteer Mutual Insurance Company, Brentwood, Tenn., and vice chair, MGMA-ACMPE Board of Directors

Congratulations! Your peers have recognized you as a leader. They trust you and have elevated you to lead their merry little band. Or, no one else wanted the job and you got stuck with it. Either way, you have an opportunity to work with your colleagues to enhance their professional development and create networking opportunities. If you are lucky, you followed a great leader who laid it all out for you. In that case, you want to keep the momentum going and pass it on. If you are not so lucky, you are scrambling to know where to begin. Whichever situation applies to you, this exciting session will put you on the road to success.


• Identify the elements of a successful officer orientation and transition

• Describe legal requirements including the affiliation agreement, logo usage, incorporation, insurance and tax status

• Identify the necessary components of the Local Chapter Leaders Resource Manual

104: State ACMPE Forum Representatives Round TableFacilitator: Venus Biskis, MBA, FACMPE, regional group practice director, Community Physician Network, Indianapolis, Ind.

Strengthen your relationship with your MGMA state association, promote ACMPE effectively and serve your state members by coming prepared to share ideas with other Forum representatives.

2:15-2:45 pm

Networking break with exhibitors

2:45-3:15 pm

Speaker showcase 1: The Value of Social Media for Healthcare Organizations Business Operations

Jamie Verkamp, managing partner, eMerge, Kansas City, Mo.

With escalating use of social media by hospitals and clinics, discussions surrounding the value of social media in healthcare and how to properly and effectively engage with patients online continue to mount. Join Jamie Verkamp, an early adopter of social media and nationally recognized healthcare marketing advisor, as she discusses not only the value to your practice in utilizing social media tools to interact with current and potential patients, but how involving your physicians in the process can enhance your efforts. By engaging your physicians in the process of developing content and sharing in the online conversations, you can maximize your organization’s social media strategy and ultimately its return on investment.


• Discuss the return on investment of a social media strategy that includes physician participation

• Effectively communicate with your physicians about their role in fostering loyal, powerful physician/patient relationships through social media

• Describe how to remain HIPAA compliant and maintain patient privacy while engaging in online conversations

Conference schedule


Friday, Feb. 8 (cont.)

3:15-3:45 pm

Speaker showcase 2: How to Say Anything to Anyone: Setting Expectations for Powerful Working Relationships Leadership

Shari Harley, MA, principal, The Harley Group International, Denver

You have a request for one of your doctors, but you don’t know how to ask, so you don’t. You have some feedback for a nurse, but you don’t know what to say, so you don’t say anything. One of your colleagues isn’t pulling her weight. It’s impacting you, but you don’t say anything. Speaking up when we are frustrated is hard and, as a result, most of us don’t. Instead, we either tell other people (also known as gossip) or we say nothing, and relationships become strained. Instead, you can say anything to anyone and make it easy. You just need to lay the ground work to do so, and most of us don’t.


• Describe how to build trust throughout your office, making it easier to say hard things

• Find out what coworkers need from you so you don’t have to guess

• Tell others what you need, making it more likely that your needs are met

3:45-4:00 pm


4:00-5:00 pm


201: Why People Do What They DoLeadership

Tracy Spears, regional vice president, Transworld Systems, Tulsa, Okla.

Tracy Spears presents a fun and interactive program identifying the different personality temperaments through the easy and memorable language of color. The session will also introduce interactive styles that provide an understanding of individual needs, strengths and motivators and identify communication skills that will enhance all relationships. For managers and leaders the program creates a new awareness that benefits team building and the placement of employees for greater productivity.


• Create better communications by understanding personality temperaments

• Build effective teamwork by understanding each temperament’s strengths and motivators

• Identify temperament styles for greater workplace harmony and productivity

Conference schedule


Friday, Feb. 8 (cont.) 202: Where Did My Members Go? Get More Members. Keep More Members. Leadership

Shari Harley, MA, principal, The Harley Group International, Denver

Members provide us with clear feedback: They join or they don’t; they renew their membership or they don’t; they get involved or they don’t. Unfortunately, when members are dissatisfied, they don’t tell us – instead, they vote with their feet. Members leave, and we never know why. Get to the heart of what your members need and why they hire or fire you.


• Stop the revolving door of member turnover and never be “fired” by a member

• Increase member loyalty, referrals and commitment

• Take control of your organization’s reputation to get and keep more members

203: Education Programming BasicsLaura Palmer, FACMPE, senior industry analyst, and Betsy Holt, MSS, senior manager, both of Innovation and Product Design, MGMA-ACMPE, Englewood, Colo.

Ensuring that your educational programming not only meets the needs of your members but also excites and delights them is a challenge that we all face. In this session, we’ll discuss some of the foundational aspects that can help you excel in meeting the challenge. Topics will include needs analysis, audience analysis, budgeting and return-on-investment considerations, content development, interactivity options, takeaways, and levels and prerequisite considerations.


• Plan a compelling program that your target audience will attend and appreciate

• Execute a simple needs analysis for your target audience

• Develop content that delivers on its marketed promise

204: Media Overload! Working with Press and Social Platforms to Increase Your Chapter’s VisibilityBusiness Operations

Liz Johnson, director, media relations, and Liz Boten, social media representative, both of MGMA-ACMPE, Englewood, Colo.

As an MGMA state chapter leader, you are hard at work recruiting and engaging members and striving to increase your organization’s visibility. Consider media relations and social media as inexpensive and highly customizable tools in your toolbox. Some chapters may already have developed relationships with local and national media members while others may have dipped their toes in the social media world. This interactive session will explain how MGMA-ACMPE interacts with media members and will highlight the Association’s social media efforts. We’ll also share advice on how to go about getting started with these efforts in your chapter and fine tuning your future efforts.


• Discover how MGMA-ACMPE works with local and national trade and consumer press members to raise awareness about the Association

• Explore how MGMA-ACMPE engages with audiences on social media channels, including Twitter, Facebook and LinkedIn

• Discuss best practices in working and building relationships with media members and using social media to help spread your messages

5:00-6:00 pm

Networking reception

This is a great opportunity to visit with state leadership, staff, newcomers and veterans. Join us before heading out for the evening.

Conference schedule


Saturday, Feb. 9

6:00-8:00 am

Breakfast at Vivace!, the hotel restaurant (included in room rate)

7:30 am-3:45 pm

Registration open

8:00-9:15 am

General session: Washington Update Risk Management

Jennifer Martin and Jeb Shepard, government affairs representatives, both of the MGMA Government Affairs Department, Washington D.C.

During an era of rapid change in the healthcare industry, medical practices often receive late and contradictory information on the actions of Congress and federal administrative agencies. This update provides critical information on legislative proposals under consideration in Washington and timely regulatory issues, including recent Medicare policy changes affecting reimbursement in 2013. Other highlights include MGMA-ACMPE’s advocacy objectives, the important grassroots role members and states play in achieving advocacy success, and resources available to help group practices successfully navigate numerous changes and federal initiatives.


• Discuss proposed regulatory and legislative changes affecting medical groups

• Identify recent changes in Medicare reimbursement and program policies

• List ways you can effectively participate in advocacy efforts and the resources available to assist group practices

9:15-9:45 am


9:45-10:45 am


301. Memberships for Hospital and Health SystemsVincent Lynn, account manager, health system relations, MGMA-ACMPE, Englewood, Colo.; and Yevonne Childers, MBA, FACMPE, administrator, Lee Davis Medical Center, Mechanicsville, Penn.

With the trend toward hospitals and health systems merging with and purchasing medical practices, associations must consider membership models for larger group members. This session will explore MGMA-ACMPE’s recent process of investigating membership options for large groups and systems. Attendees will also hear a case study from Virginia MGMA regarding its large-group membership category.


• List considerations to investigate prior to adding a large-system membership category

• Describe the process of creating a business plan to add a new membership category

• Evaluate success and make necessary adjustments as you go

Conference schedule


Saturday, Feb. 9 (cont.)302. Innovative Solutions to Enhance AdvocacyAllison Brennan, MS, senior advocacy advisor, MGMA Government Affairs Department, Washington D.C.

State MGMA organizations vary considerably in their governance structure and their approach to advocacy. This session showcases what states are doing, or are considering doing, to leverage existing staff and volunteers to boost advocacy efforts. We will review the results of a survey of state MGMA organizations to understand these trends. Additionally, we will discuss the pros and cons of the different governance structures and utilization of outside resources as well as the benefits and challenges for states implementing these changes.


• Describe state MGMA chapters’ innovative advocacy solutions

• Explain the pros and cons of various advocacy approaches

• Discuss state MGMA chapters’ governance best practices and trends

303. State Staff Meeting — Social Media Strategy: Now What?

Jessica McDonald, MA, director, Social Chocolate, Denver

Facebook, Twitter, LinkedIn, Instagram, Pinterest, YouTube … it’s enough to give anyone a headache. Are you wondering which services best suit your needs? Do you want to know how to develop a social media strategy that will engage your audience? Learn how to craft effective strategies and identify the dos and don’ts of social media engagement. We’ll look at research on user behavior and perceptions, as well as case studies of successful (and not-so-successful) social media campaigns, and you’ll come away with an understanding not only of the different platforms but also how to make sure the right people are getting the right message.


• Create effective strategies for social media engagement

• Discuss different social media platforms

• Identify your social media audience

Conference schedule


Saturday, Feb. 9 (cont.)

9:45 am-12:30 pm

Extended session: What Board Members Need to Know About Their Fiduciary Responsibility Financial Management

Ryan Sells, CPA, partner, EKSH, Denver

So you’ve made it onto the board, but what does the job entail? This session will teach board members to exercise their duty with confidence. Sells will discuss board members’ responsibilities, the importance of board members’ role to their respective organization, and best practices for fiscal and operational oversight.


• Describe board members’ key fiduciary responsibilities

• List best practices of fiscal and operational oversight within your state association

Please note: A 30-minute break will take place at 10:45 am.

10:45-11:15 am


11:15 am-12:30 pm


401. MGMA-ACMPE speaker showcaseTodd Evenson, MBA, director, data solutions, all of MGMA-ACMPE, Englewood, Colo.

Are you thinking of inviting an MGMA-ACMPE staff member to speak at your next conference and looking for a menu of topics? In this session, three MGMA-ACMPE subject matter experts will present topics that you can address in your state conference. Topics will include a case study on physician compensation, transforming your practice for success in a future of health reform and new payment methods and engaging future leaders and growing staff.


• Discover new speakers and topics you can utilize at your state conference

402. Cultivating a Successful Legislative LiaisonJennifer Martin, government affairs representative, MGMA Government Affairs Department, Washington, D.C.

Having an engaged advocate can help you shape policies, change awareness about an issue, and advance your industry’s mission. A great way to advance both state and national advocacy priorities is an effective state legislative liaison. This session will detail innovative ways to cultivate a successful state legislative liaison role within your organization. Whether you are a state leader or a state legislative liaison yourself, this interactive session will provide you with valuable information and an opportunity to discuss strategies with other state leaders and the MGMA Government Affairs staff.


• Describe successful state legislative liaisons’ best practices

• Identify tools and resources available for training a state legislative liaison

• Discuss the role of the state legislative liaison and the benefits of cultivating such a position for both state and national associations

Conference schedule


Saturday, Feb. 9 (cont.)403. How to Partner with your ACMPE State Forum Representative to Add Value to Your State OrganizationACMPE Section Forum Coordinators

What is the benefit of promoting professional certification to your state members? Participation in the American College of Medical Practice Executives (ACMPE), MGMA-ACMPE’s standard-setting and certification division, is the best way to demonstrate leadership and competence in medical practice management. This session is designed for state leaders seeking to best utilize their state Forum representatives to provide state members the opportunity to pursue ACMPE certification and Fellowship. Current state Forum representatives are also encouraged to attend to share successful activities.


• Incorporate ideas from other state associations to encourage your members to pursue the benefits of ACMPE board certification and Fellowship

404. State Staff Round Table*Melissa O. Wilson, executive director, Kentucky MGMA and Tennessee MGMA, Brentwood, Tenn.; and Peter Constantinou, MBA, president, Association Matters, Inc., a division of Company Matters, Inc., Hunt Valley, Md.

During this interactive session, discussions will revolve around relationships between state staff and board members, common issues facing MGMA state associations and the sharing of ideas and best practices.


• Summarize key solutions used by other state staff contacts

• List new strategies to address issues in your state association

• Identify colleagues you can contact after the session for continued problem solving and support

* This session is meant for state staff and national liaisons.

12:30-1:30 pm

Networking luncheon

1:30-2:00 pm

Speaker showcase 3: How Healthy are Your HR Practices?Human Resources

R. Eddie Wayland, JD, partner, King & Ballow Law Offices, Nashville, Tenn.

Each year medical groups and healthcare companies spend millions in avoidable costs due to employment-related legal problems. This fast-paced session will address recent need-to-know legal developments and outline practical approaches to minimize employment law risks. Wayland will lead this discussion of critical, cutting-edge measures you need to know to help manage your group’s human resource (HR) risks. Through a combination of case studies, role playing, and questions-and-answer periods, this interactive presentation will review and analyze recent cases and developments to provide lessons for future guidance.


• Identify crucial HR and employment law developments

• Describe how difficult HR issues arise and how to recognize important warning signs that foretell potentially serious employment issues

• Employ practical approaches to protecting your practice group and reducing risks

Conference schedule


Saturday, Feb. 9 (cont.)

2:00-2:30 pm

Speaker showcase 4: Full-Throttle Productivity and Laser Focus Through Team OptimizationLeadership

Kelli Vrla, CSP, author, solutions finder, and employee engagement specialist, KSV Enterprises, Inc., Boulder, Colo.

Your people are — by far — your most valuable assets. Learn how to boost team synergy and thus your organization’s performance. As the saying goes, there’s no “I” in team; to effectively produce and thrive in today’s diverse work environment, all hands must think and act like a team. Each player must assume personal accountability for team successes and challenges, with every member not only working toward common goals, but also owning them.


• Build a team-player mindset, gaining team members’ support and cooperation

• Work through team tensions to improve team meetings’ return on investment

• Fuse individual talent within the team structure and motivate each individual

2:30-2:45 pm

Networking break

2:45-3:45 pm

Best Practice Round Tables: 500 series

501. Round Table for Presidents

502. Round Table for President-Elects

503. Round Table for Other State Board Officers

504. Round Table for Local Affiliates and Regional Officers

Each year we hear that state leaders want to network across all four sections, so we’ve listened! Join your colleagues for an interactive peer-learning session that will give you the opportunity to discuss current topics, trends and challenges important to state and local leaders. Come prepared with questions and concerns regarding key state issues.

These sessions will provide you with the knowledge to:

• Summarize key solutions taken by other state leaders

• List new strategies to address significant issues in your state association

• Identify other state leaders to contact after the conference to continue problem solving


Hotel informationRenaissance Denver Hotel

3801 Quebec St.

Denver, CO 80207

303.399.7500

www.renaissancedenver.com

Reservations

800.468.3571

www.mgma.com/SLC-Hotel

Guest rooms are $109 per night for single or double occupancy plus 14.85% state and local taxes per night (subject to change). Additional charges apply per night for additional individuals in the room.

Reserve your hotel room early!

MGMA-ACMPE has reserved a block of rooms until Monday, Jan. 21, 2013. After this date, reservations at the group rate will be accepted on a space-available basis only. Rooms are available on a first-come first-served basis; if the room block fills prior to the cut-off date, MGMA-ACMPE may not be able to procure more rooms at the group rate. Please call the hotel directly for reservations at 800.468.3571 and identify yourself as an attendee of the MGMA 2013 State Leaders Conference to receive the discounted group rate. Or, book your reservations online using the group code “mgmmgma” at www.renaissancedenver.com. All reservations must be accompanied by a first-night room deposit, guaranteed with a major credit card.

Any reservation canceled after 6:00 pm the day of your arrival date will be charged for one night’s room and tax. Early and late check-ins may be charged an additional fee.

Check in: 3:00 pm Check out: 11:00 am

Transportation

MGMA-ACMPE recommends flying into Denver International Airport (DIA). DIA is located approximately 17 miles from the hotel; it takes 20 to 30 minutes to travel between the two destinations, depending on traffic levels.

Airport code: DEN

Complimentary transportation is available to and from DIA and is provided by the Denver Renaissance Hotel. Airport pick-up is on baggage claim level 5 on the west side of the terminal, between doors 506 and 508, or on the east side between doors 509 and 511. Shuttles run every 30 minutes. Be sure to schedule your shuttle time back to the airport at the hotel in advance, not that morning, as space is limited. For more information, please visit mgma.com/SLC2013.

Conference attendance reimbursementMGMA-ACMPE will waive the non-transferable conference registration fee for one state board member, one state staff member, one state legislative liaison and one ACMPE Forum representative. In addition, MGMA-ACMPE will reimburse each state up to $250 per person for the expenses of one board member, one legislative liaison and one ACMPE Forum representative.

Cancellation policyAll registration cancellations must be received in writing to the MGMA-ACMPE Service Center, 104 Inverness Terrace East, Englewood, CO 80112, or faxed to 303.784.6110 no later than Monday, Feb. 4, 2013, and are subject to a $100 processing fee. No credit or partial or full refund will be made for failure to attend after this date. Cancellations by telephone will not be accepted. If for any reason MGMA-ACMPE must cancel one of its programs or turn you away due to limited attendance, your registration fee will be refunded in full. However, you are responsible for your own airline and hotel reservations. MGMA-ACMPE cannot be held accountable for any cancellation charges caused by program cancellation or attendance limitations.

General information


Please call the MGMA-ACMPE Service Center toll-free at 877.275.6462, ext. 1888, if you must send someone in your place or learn more about administrative policies such as complaint or refund procedures. If the new attendee has a different MGMA-ACMPE membership status, the registration fee will be adjusted accordingly.

Conference materialsAll the materials you need to make the most of your conference experience will be available online starting in January 2013, at mgma.com/slc2013. You will have access to speaker presentations, the attendee roster and more. This site gives you access to the most up-to-date information and enables you to download session presentations before you arrive in Denver or while on site. You can even bring your laptop or tablet to take advantage of the wireless Internet access available in the meeting rooms to access the presentations and reduce the amount of printed material you have to haul around.

DressBusiness casual attire is appropriate for all conference functions, including the receptions. Weather in February can be cold and hotel meeting rooms cool. Dressing in layers is best for maximum comfort and varying room temperatures.

FacultyMGMA-AMCPE reserves the right to change faculty or modify conference content.

Altitude sicknessAltitude sickness occasionally impacts attendees traveling to Denver. Symptoms may include throbbing headache, lack of appetite, nausea, dizziness and fatigue. In many instances, symptoms don’t appear until you have been at altitude for a day or more.

When arriving in Denver, it is recommended that you avoid alcohol, large meals and intense activity. Be sure to drink plenty of liquids; a diet high in carbohydrates such as bread, cereals and pastas has also been known to help. If you are experiencing altitude-sickness symptoms, an over-the-counter pain reliever may provide some relief. Please contact a doctor if your symptoms become severe.

Note to those with special needsWe wish to take steps to ensure that no individual with a disability is excluded, denied services, segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids or services. If you need any auxiliary aids or services identified in the Americans with Disabilities Act, call the MGMA-ACMPE Service Center toll-free at 877.275.6462, ext. 1888, before your arrival or email [email protected].

General information


Dietary restrictionsMGMA-ACMPE plans a variety of meal functions throughout the program for all participants to enjoy. If you have a dietary restriction that will impact your ability to participate in group meal functions while at the Renaissance Denver Hotel, please contact the MGMA Meetings and Conferences Department at [email protected] prior to your arrival. Please include the program name in your message. We appreciate advance notice.

Photo consentDuring the MGMA 2013 State Leaders Conference, MGMA-ACMPE representatives may take photographs or video recordings of attendees. MGMA-ACMPE may use these materials for its editorial or marketing purposes. Attendees acknowledge that their image, likeness or voice may appear in these materials. By attending the MGMA 2013 State Leaders Conference, attendees consent to the use of their image, likeness or voice for MGMA-ACMPE’s editorial or marketing purposes in connection with any materials in which attendees appear.

Continuing education credit

ACMPE creditThe American College of Medical Practice Executives (ACMPE), the standard-setting and certification division of MGMA-ACMPE, promotes the professional growth of leaders. By developing the Body of Knowledge for Medical Practice Management, ACMPE provides central framework for Association resources. This program is approved to receive a maximum of 15.5 credit hours as assigned by the ACMPE.

Certificate of attendanceMGMA-ACMPE will provide a certificate of attendance to all attendees wishing to obtain continuing education units (CEU) credits; these CEU credits are based on actual clock hours earned. Attendees can submit this certificate to their individual accrediting bodies after the conference; it is at the individual accrediting bodies’ discretion as to whether the CEUs earned will be accepted or not. A maximum of 15.5 credit hours are available for this conference.


Please make copies of this form if more than one person registers. ❏ Check here if this is a new address

MGMA-ACMPE ID: _____________________________________________ ❏ Check here if you only belong to your local/state association

First name: ______________________________________________ Last name: __________________________________

Title: ____________________________________ Preferred name on badge: ___________________________________

Organization: ____________________________ Address: ___________________________________________________

City: __________________________________________________ State: ____________ ZIP: _______________________

Phone: ________________________ Fax: _____________________ Email: ____________________________________

ADA or special requirements: Please call the MGMA-ACMPE Service Center toll-free at 877.275.6462, ext. 1888 or email [email protected] at least three weeks prior to your arrival if you have a special need and require accommodation to participate in this activity.

REGISTRATION FEES TotalDue

MGMA state officer $219

MGMA state staff $219

ACMPE state Forum representative $0

MGMA state legislative liaisons $0

• If your registration is waived, please note “waived” on the registration form. TOTAL DUE FOR For details regarding reimbursement please visit mgma.com/slc2013. REGISTRATION: $• Each state is eligible for three complimentary registrations, which can cover board members, ACMPE Forum representatives, legislative liaisons and state staff members. MGMA-ACMPE will issue an invoice for any additional registrations.

Method of payment (payment must accompany registration):

❏ Check enclosed ❏ Charge my credit card ❏ VISA ❏ MasterCard ❏ American Express

Card no.: ________________________________________________________ Expiration date:

Cardholder’s name: ___________________________________________________________________________________________

Cardholder’s signature: ________________________________________ Date: ________________________________________

Mail the program registration form(s) with your check, made payable to MGMA, to the following lockbox address:MGMA-ACMPEP.O. Box 17603Denver, CO 80217-0603

Register by phone toll-free 877.275.6462, ext. 1888, fax 303.784.6110 or visit mgma.com/SLC2013.

MGMA 2013 State Leaders Conference (LDCNF13)Feb. 8-9

Registration form

Documents

MGMA 2013 State Leaders Conference