METRO Presentation by: Sergio SkinnerBUS/475June 11, 2014

METRO’S VISION STATEMENT

• Safe, clean, reliable, on-time, courteous service dedicated to providing Los Angeles County with a world class transportation system.

MISSION STATEMENT

• Metro is responsible for the continuous improvement of an efficient and effective transportation system for Los Angeles County.

METRO VALUES

• Safety

• Service Excellence

• Workforce Development

• Fiscal Responsibility

• Sustainability

• Integrity

• Teamwork

METRO PLUS

A service dedicated to those customers who want a more personal ride experience, while

traveling with METRO.

What is Metro Plus?

• A personal car service that enables passengers who need a ride to request one through the mobile phone application.

Metro Plus Mission Statement

• Our mission is to service our customers with safe reliable transportation to get them to their desire destination, while providing them the best customer service experience to increase our customer base and loyalty.

Metro Plus addresses customer needs

• Personal experience

• Safety

• Connectivity

• Time

• Location

Metro Plus achieves competitive advantage

• Experience

• Longevity

• Los Angeles County

• Tax payers

• Prices

• Reputation

Metro Plus Vision

• Our vision is nothing less than making sure we make it easy for our customers to get to their destination fast, safe, and on time.

Metro Plus Values• Customer service

• Integrity

• Safety

• Responsibility

• Professionalism

• Reliability

• Credibility

• Improving

Division alignment• Same fundamentals

• Safety first

• Expansion

• Attracting new customers

• Innovation

• Customer satisfaction

Strategic direction of the new division

• Focus

• Staying Competitive

• Customer first

• Affordable

Guiding values and principles

• Dedicated

• Staying Green

• Dependable

• Quality

• Integrity

• Respect

• Attracting• Develop• Retain• Investment return• Maintaining public

trust• Respected

References

• CalPERS. (2014). Retrieved from http://www.calpers.ca.gov/index.jsp?bc=/about/strategic-business/values-principles.xml

• Metro. (2013). Retrieved from http://www.metro.net/about/agency/mission/