Product Manual

Merchant User Manual

App Launch

Splash ScreenUser to select the preferred

languageSign-up/sign-in screen

Select Role Select login mode Select business type user

Merchant Onboarding

Provide CINB credentials Select account number Select CIF number

Merchant Onboarding

Confirm account no. & CIFMerchant KYC request

acceptance confirmationINB registration successful

Merchant Onboarding

Sign-up page; enter email id and industry

Set PIN and security question Accept terms and conditions

Merchant Onboarding

ContinueSign-in page; enter OTP received

by SMSEnter PIN

Merchant Login

Already registered; click on sign-in

Provide OTP Enter PIN

Merchant Login

Select payments My payment request screenEnter customer mobile

number or scan QR code

Merchant Initiated transaction

Customer dashboardCustomer QR code view &

SaveMerchant> Scan customer

QR code

Merchant Initiated transaction

Confirmation screen (merchant end)

Merchant Initiated transaction

Go to My payment request View all pending request

Customer Accepts Merchant Initiated Transaction

Accept/reject and confirm by providing PIN

Successful payment notification

Ask money request notification to customer

Customer can view request in “My payment request”

Enter amount and description

Confirm transaction by providing PIN

Transaction successful confirmation

Balance updated in my balance

Transfer Fund to Linked SBI account

Customer initiated payment (pay now)

Customer dashboardMerchant dashboard

screenCustomer scan this QR code/enter mobile No.

Customer initiated Payment

Customer initiated Payment

Choose payment modeScan Merchant QR code Confirm by providing PINTransaction successful

notification

Change pin

Click on change PINGo to My account Provide old and new PINPin change successful

notification

Forgot Pin

Enter security question & Answer

Click on forgot PINClick on Get Temporary PIN, or if you have PIN, Click on second button

Refunds

Enter Transaction ID to Initiate Full Refund

Confirm by providing PIN

Refund successful notification

Manage Sub merchant

My settings My payment request Help & FAQ

My settings My payment request Help & FAQ

Add Sub merchant

Sign-in as sub-merchantProvide details, choose PIN

& security questionsAccept terms and

conditions

Sub merchant onboarding

Continue Provide OTP Enter PIN Sub merchant Dashboard

Sub merchant onboarding

Manage sub merchant

Manage Sub merchant View Sub merchant

My Transaction

Tap on My transaction table

Detailed transaction history

Show more option to view more

Side Menu

My settings My payment request Help & FAQ

Logout Enter PIN to login again

Logout