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Mentoring Toolbox – Part One
StrengthsStylesRelationshipResilience
Strengths
Toolbox
StylesCoaching
ResilienceRelationship
Goal setting
Transition
Strengths
Sharing your strengths
What are you top five Strengths? Brief explanation of number one
Did any surprise you?
Which ones can help you the most in Emergency medicine?
Rapport Clinical skills Dealing with others / conflict Departmental flow Non-clinical roles
Utilising your strengths
Which ones can help you the most in mentoring?
Teaching Leadership / role-modelling Ideals for JHC ED (work-place culture)
Are there any which could possibly get in the way of effective mentoring?
Styles
Sage on the stage
Advise; own experience One-way communication Role model Provide praise
Beginning Lack confidence
Guide on the side
Suggestions and persuasion Probe Accountability Confrontation when needed
Rapport Confident to try own ideas
Peer with a beer
Joint approach Both parties contribute Brainstorm Open and frank
Proactive Collaborative
Chat and a pat
Listen Sounding board; clarify Encourage Validation
Figure out problems and solutions Ending
Ask Q’s & Listen
Make suggestions Demonstrate Give
advice Tell
Empowering Behaviour Controlling behaviour
Ask / Tell Continuum
Relationship
Building a Strong Relationship
Trust
Stability
Hope
Care
Doctor v ersus Mentor
Expert / Leader
SupervisorAssess performance
AchieverFear of
weakness
IntellectualIntelligence
Followsmentor lead
FacilitativeStimulates mentee
CollaborativeExplore feelings
Emotional Intelligence
Personality Types
Myers–Briggs Personality Type
ST
Communicating with a factual ‘thinker’
SF
Communicating with a factual ‘feeler’
Be factualBe practicalShort and sweetUse fewer personal wordsUse step by step instructionsPrepare to be tested
Use personalized factsEmphasize loyalty and pride (important to build rapport first)Use personal words –value statementsAsk questions about personal issuesWork to maintain the relationship
NT
Communicating with a big picture ‘thinker’
NF
Communicating with a big picture ‘feeler’
Use personalized possibilities e.g. I thought about your comments on ….and think we could….Use a rational train of thoughtPaint a picture with words that reflect the listenerBe concerned with harmony
Hear challenges as them showing interestTreat the person as a unique individualTalk futureStick to the business at handTalk about the pros and cons of an ideaInvolve them in final solutions
ST
Communicating with a factual ‘thinker’
SF
Communicating with a factual ‘feeler’
Be factualBe practicalShort and sweetUse fewer personal wordsUse step by step instructionsPrepare to be tested
Use personalized factsEmphasize loyalty and pride (important to build rapport first)Use personal words –value statementsAsk questions about personal issuesWork to maintain the relationship
NT
Communicating with a big picture ‘thinker’
NF
Communicating with a big picture ‘feeler’
Use personalized possibilities e.g. I thought about your comments on ….and think we could….Use a rational train of thoughtPaint a picture with words that reflect the listenerBe concerned with harmony
Hear challenges as them showing interestTreat the person as a unique individualTalk futureStick to the business at handTalk about the pros and cons of an ideaInvolve them in final solutions
Resilience
Training our team to win
http://www.youtube.com/watch?v=ybfPNevrF00&list=PLBEFF43B1367FE85B
The making of a
CORPORATEATHLETEby Jim Loehr and Tony SchwartzHarvard Business ReviewJanuary 2001 RO101H
HighPerformancePyramid
Spiritual CapacityMotivation
DeterminationEndurance
Mental CapacityFocus
Physical + emotional energy
Emotional CapacityInternal climate
IDEAL PERFOMANCE STATE
Physical CapacityEndurance
Mental recoveryEmotional recovery
Rituals
Rituals
Rituals
To be continued ………..