Memoria RSC 2012 - emergiacc.com · About Us Corporate Social Responsibility Report 2015 5 EMERGIA APPROACH Emergia Customer Care was born in early 2005, led by a group of professionals

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Corporate Social Responsibility Report 2015

Corporate Social Responsibility

Report 2015

About Us


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About Us


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Content

LETTER FROM THE PRESIDENT 4

EMERGIA APPROACH 5

HOW WE WORK 6

MISSIÓN, VALUES AND PRINCIPLES 7

SHARED CORPORATE SOCIAL RESPONSIBILITY: OUR FOUNDATION 9

STAKEHOLDERS AND OUR COMMITMENTS 10

OUR COMMITMENTS: EMERGIA CONSISTENT AND SUSTAINABLE 14

About Us


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LETTER FROM THE PRESIDENT We welcome you to our third Social Responsibility Report, a document in which we collect and make public our philosophy and actions on sustainable development focused, this time, on the work carried out during 2015. The experience of the emergia management team in the field of Customer Care, now exceeds 18 years on average, over which, our broad knowledge of the strategies that affect our business, has allowed us to position emergia as an innovative company and since our beginnings, emergia has always been known as a company with a strong social awareness. Emergia Customer Care is a company with a well-defined corporate identity and organizational culture, reflected in our values, which are shared by the other companies of the Valora Financial Corporation, to which we belong. These values and the spirit reflected by the social work of our Foundation, the Valora Corporation Foundation, of which Emergia and our workers are an active part. We are completely aware of the impact our activity has on the communities that welcome us, in all the different levels: social, economic and environmental. Through this document and the actions contained therein, we show our willingness to communicate and be transparent with our stakeholders, while we contract a firm and honest commitment to continue implementing continuous improvement processes and best business management practices in all aspects of our business. We continue, therefore, with our commitment and support for the Global Compact of the United Nations, which we joined two years ago, and we are proud to be part of. It is our duty to continue promoting attitudes, actions and commitments, both individual and collective, that ensure the long term success and help build a more just and sustainable world for all.

About Us


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EMERGIA APPROACH

Emergia Customer Care was born in early 2005, led

by a group of professionals fleeing the traditional

models of the Contact Center industry, to create a

new kind of company. Emergia founders then

decided to go for a different form of management,

defending from the beginning, an approach totally

focused on customer needs.

Our management team, with an average of 19 years

of industry experience, has been working every day since then for a consistent and

sustainable quality management.

Therefore, Emergia applies a company model based on the strategic alignment of

objectives. Focused on merging the client's business objectives with those of

Emergia, this model is complemented by a high level of flexibility and a constant

commitment to finding added value solutions for the customer.

Operational Efficiency

Cost Reduction

Customer Satisfaction

Strategic Alignment Objectives Flexibility Added Value Solutions Cutting-Edge Technology Human Team

Customer

In Emergia we understand sustainable development as the key to guarantee the growth of our organization and of the surroundings in which our activity takes place.

About Us


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HOW WE WORK We design and manage integral Contact Center services, BPO and consulting Applied to Customer Experience To ensure compliance with its foundations in terms of service delivery, Emergia supports itself in the following pillars, understanding that they are fundamental: Operational Excellence: Based on a model of excellence in operational management with a transverse support of support areas and especially a Processes team that oversees the continuous improvement, our short term trend is to implement the COPC quality model, which is not that different from our current one. With this purpose, and as a mandatory prerequisite, nineteen components of the Emergia team from different areas and levels have been certified as COPC Registered Coordinators to ensure the overall implementation of the model in the company. Human Resources Policy: Based on the selection by Profile descriptions, internal development through career planning and motivation supported by employee loyalty plans. IT Model: Using the most sophisticated and industry-leading tools, applying the ability to develop performance management tools and greater automation possible to ensure implementation of Business Intelligence. Financial Muscle: Supporting the financing of the company in the Valora Corporation with more than 91M € in assets diversified in divisions of Private Equity, Investment, Private Equity and real estate. Alignment with our customers: Main pillar of Emergia´s philosophy, strategic alignment with the objectives of our clients, ensuring a long-term beneficial situation between both companies.

Through a different offer focused on giving value to ever business process of our client.

Committing to delivering the maximum quality and excellence in our service to clients in Europe, USA and LATAM from any of our operations centers.

Maintaining our team involved, offering professional development opportunities and personal growth to our personnel, in a socially responsible environment.

Final customer satisfaction, empowering the client´s image.

Achievement of the established objectives through operational efficiency and the efficacy in contact management, recruitment and sales.

Recruitment and ad-hoc training for each project.

Detailed knowledge of the service for the improvement of its services, tools, and business intelligence.

Our projects are tailor made for our clients. We are proud to be able to participate in a sustainable growth through employment and through our services.

About Us


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MISSION, VALUES AND PRINCIPLES

Emergia Customer Care's vision is to be the reference Customer Experience Company in

Spain and Latin America desired by Businesses and Employees.

Our mission is to help leading companies exceed their goals by improving relationships with their customers providing operational excellence and innovation.

The values of our company are innovation, social responsibility honesty, commitment, team spirit and continuous improvement.

Our principles:

Transparency and Trust: We will be honest and trustworthy in all our negotiations,

fulfilling the commitments we obtain. We will protect the information confidentiality

of the Company that has been entrusted to us, as well as the one related to

customers, shareholders, employees or suppliers.

Correction: We will comply with all laws, regulations and national and international

regulatory obligations, also including

internal policies and regulations.

The information contained in the

reports that we record before the

relevant Market Supervisory Entities,

and in other public communications

of our Company will be complete, accurate, timely and clear. We will fairly compete

in our markets.

A strong social component is part of our corporate philosophy. The economic results on their own, do not guarantee the complete satisfaction of all the parts involved.

About Us


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Integrity / Anti-Corruption: We will never offer or accept gifts, bribes or other

inducements to reward or influence a business decision.

We will avoid or declare any conflict of interest that might put personal priorities

before collective ones. We will behave with integrity and not seek gain for ourselves

or for a third party by misusing our position or contacts.

Human Factor: We will respect the principles of the Universal Declaration of Human

Rights of the United Nations, as well as statements of the International Labor

Organization and the principles contained in the Global Compact. We will promote

equality of opportunity and treat all people fairly and impartially, without prejudice

as to race, color, nationality, ethnic origin, religion, gender, sexual orientation,

marital status, age, disabilities or family responsibilities.

About Us


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SHARED CORPORATE SOCIAL RESPONSIBILITY: OUR FOUNDATION In the Valora Financial Corporation - which Emergia Customer Care is part of - we have had the support of our foundation: Valora Corporation Foundation, since 2005. Our foundation is responsible for ensuring consistency and corporate values, and from it, Emergia and the rest of the companies of the corporation assume our corporate social responsibility and our commitment to society. Through the action line Valora-Emergia Foundation, our employees are active members of the foundational purpose. Mission: Founded in 2005, the mission of our Valora Corporation Foundation is to contribute actively and financially to reduce rates of poverty, hunger, marginalization and social injustice in the most disadvantaged populations. To do so, it works locally and internationally, through its own projects and in collaboration with different NGOs, contributing to improving the living conditions of certain groups, mainly in countries where the Corporation operates.

Business ethics Equality Integrity Promotion of Volunteering Social Commitment

Responsibility with our Stakeholders


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STAKEHOLDERS AND OUR COMMITMENTS

Our business relationships cover the economic, social and environmental fields.

We work to achieve ongoing collaborations, our customers, shareholders and

suppliers. But above all, with our employees. Emergia´s human capital is our most

important asset. They are responsible for what we offer to our customers, and they,

with their good work and their fight for a common goal and the fulfillment of our

principles, are what distinguish us and make a difference. Below are the principles

that encompass our key stakeholders.

In our relationship with our shareholders:

Corporate governance: We will manage the Company according to the highest

standards and best practices in corporate governance.

Value creation and transparency: We will

manage the company with the aim of

creating value for our shareholders. We

commit to provide all information relevant

for their investment decisions immediately

and without discrimination.

Internal control and risk management: We

will establish adequate controls to assess

and manage risks to our business, our

people and our reputation. We will ensure

that records of financial and accounting activity are prepared accurately and

reliably. We will collaborate and facilitate the work of internal audit units,

inspection, intervention, and other internal control and external auditors and

competent authorities.



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Enterprise Asset: We will maintain and preserve our assets, making an efficient and

appropriate use of them, whether they are physical, financial and intellectual assets.

We will not tolerate the use of software that may cause impairment of assets of the

company or productivity, or may commit unlawful, fraudulent or illegal activities, or

those that may endanger the reputation of the Company.

In our relationship with our Clients:

Products and Services: We will offer our customers innovative, reliable, as well as

good quality and affordable services. We will control and ensure that our own

services and the ones we subcontract meet all safety and quality standards.

Communications: We will be honest with our customers, always providing accurate,

clear, useful and precise information when we market our services. Additionally, we

will verify that our services meet all specifications and conditions required by and

agreed with the client. If our customers are dissatisfied with any aspect of our

services, we will offer claim channels and rectification solutions.

Human Rights: We will not tolerate any form of child labor or forced labor, or any

form of threat, coercion, abuse, violence or intimidation in our working

environment, whether it is directly or indirectly. We will respect the right of our

employees to join the union of their choice and will not tolerate any retaliation or

hostile action towards employees who take part in union activities.

Health and Safety: We will offer our employees a safe working environment. We will

establish appropriate mechanisms to prevent accidents, injuries and illnesses that

are associated with our work activity through strict compliance with all regulations,

training and preventive management of occupational risks.

In the relationship with our Suppliers:

We will establish controls to ensure that nobody with significant financial interest

(whether through employment, investment, contract or otherwise) in an established

or potential supplier, is involved, directly or indirectly, in a procurement process or

a decision associated with that supplier.



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Equality and Transparency: We guarantee transparent and equal opportunities for

all suppliers to submit offers, fostering competition whenever possible. We will use

corporate purchasing systems, in order to award contracts on the basis of objective

criteria, to ensure availability of products and services in the best possible existing

conditions.

Responsibility: We require our suppliers to develop their business using criteria

similar to those indicated in these principles and require them to comply with the

law and regulations of each country. We will comply with payment commitments

with our suppliers.

In our relationship with Society:

Development of the Society: We will contribute to the social, technological and

economic progress of the countries in which we operate, primarily through

investments in infrastructure, job creation and the development of services that

improve the quality of life of the local community. We will aim to work with civic,

community and nonprofit organizations and with public initiatives aimed at

mitigating social problems in the regions in which we operate.

Environment: We will be committed to sustainable development, environmental

protection and the reduction of any negative impact of our operations on the

environment.

In our relationship with Employees:

Professional Development: We will communicate to employees of strategies to

strengthen their commitment and enthusiasm to achieve our vision. We will promote

the personal and professional development of our employees, encouraging their

involvement in improving their own skills and competencies.

Our internal policies and actions relating to recruitment, hiring, training and

promotion of employees will be based on clear criteria of ability, competence and

professional merit. Employees will be informed of evaluation policies of their work,

and actively participate within the framework of management processes in order to



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improve their work, initiative and dedication.

Compensation: We will offer our employees a fair compensation and adequate to the

labor market in which we operate.

2015 Indicators 7050 Empleados By gender 31% Men Absence Index 69% Women 8%

By age Work accidents index 15-25 36% 0.03% 25-35 44% Percentage of employees who 36-45 15% receive performance evaluation >45 5% 63% By type of contract 19,97% undefined 80,3% temporary (work and service) By type of schedule 43,24% Complete 56,76% Parcial Índex of Rotation 7,4%

Nuestros compromisos


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OUR COMMITMENTS: EMERGIA CONSISTENT AND SUSTAINABLE In Emergia we believe in sustainable growth as the only consistent way of

development, which equally guarantees social, economic and environmental aspects.

Below are the principles that order the daily activities and concrete actions of the

company, and that underpin our way of working. Their follow-up is integral, thus

enabling us to comply with the 10 principles of the Global Compact of the United

Nations, and a coherent and sustainable management of our business.

SOCIETY

Fair

Endurable

ECONOMY

ENVIRONMENT

Sustainable Emergia



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Human Rights 1.Protection of the

fundamental Human Rights

2.Non-violation of Human

Rights

Work Regulations 3.Freedom of association

and collective bargaining

4.Respectful disciplinary

practices

5.Dignified work conditions 6.Equality

Environment 7.Preventive approach in

favor of the protection of

the environment

8.Initiative for the respect

of the environment and

minimizing our activity

impact

9.Use of sustainable

technology

Fight Against Corruption 10. Refusal to corruption, extortion and bribery.

In Emergia we believe in establishing commercial, durable and stable relationships

based on mutual trust with those business partners, including suppliers, contractors

and consultants, who observe and demonstrate rigorous standards of ethical business

conduct.

The Global Policy for Business Partners of Emergia set forth below, should be read in

conjunction with our Mission and Corporate Values, and has been designed with the

objective of defining and promoting both safe and fair conditions of work, such as

the responsible management of the environmental and social issues within the

commercial relationships of Emergia and its subsidiaries.

The principles noted in this Policy are inspired by international standards such as the

Universal Declaration of Human Rights; the Global Compact and the Convention on

Social Policy for Emergia´s Business Partners



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Children´s rights of the UN; and the Conventions of the International Labor

Organization. We expect all our Business Partners to meet these standards as

Emergia and its subsidiaries do, warning that the lack of observation and

enforcement thereof by a supplier can encourage the cessation of commercial

relations with Emergia or its subsidiaries.

1. QUALITY AND SECURITY OF PRODUCTS AND SERVICES

It is essential for Emergia to ensure that its customers and final users can trust the

safety and quality of the offered services and products. Therefore, it is expected of

its Business Partners to be committed to continuous improvement and the provision

of services and products that meet or exceed all agreed standards of safety and

quality as well as the legally established ones.

2. EMPLOYMENT POLICY

Emergia has a strong commitment to the principle of treating employees with

dignity, respect and justice. This is why our Business Partners should share this

commitment and comply with all applicable labor laws. Our policy involves:

A. Child Labor:

Emergia´s Business Partners will not hire persons in obligatory school age or below

the legal age of employment in each country in which they operate. Furthermore, in

no case will Emergia´s Business Partners employ workers under 15 years of age,

except in the case of child actors and models hired for advertising or media who are

protected by applicable child labor requirements.

B. Forced Labor:

Emergia´s Business Partners will not use forced or involuntary labor whether in

captivity, imprisonment or hired, including debt bondage. The employees of our

Business Partners are not required to deposit money or identity documents at the

company and may freely leave employment after reasonable notice, based on the

applicable law.



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C. Health and Safety:

Emergia´s Business Partners offer their employees a safe and healthy workplace,

according to international standards and national laws, as well as taking into account

current industry knowledge and specific dangers. When appropriate, this also applies

to facilities that serve as lodging and dining. Appropriate measures will be taken to

prevent accidents and health problems arising or occurring in the course of their

work, minimizing the causes of hazards inherent in the work environment as far as

reasonably possible. Employees will receive adequate information and training on

safety and health.

D. Freedom of Association and Collective Bargaining

Emergia´s Business Partners will respect the right of employees to exercise their

legal right to free association and to elect or not, representation in collective

bargaining.

E. Discrimination

Business Partners Emergia will not discriminate because of personal characteristics or

beliefs. Emergia favor those Business Partners that offer, and demonstrate, equal

opportunities for all, especially, women and motherhood.

F. Disciplinary Practices

Emergia´s Business Partners will treat their employees with respect and dignity;

their employees cannot be sanctioned unless the process established under

applicable law is followed. In any case, they will not subject employees to physical,

verbal, sexual, psychological harassment or any other form of intimidation, or use

corporal or physical punishment to discipline employees.

G. Working Hours.

Emergia´s Business Partners comply with all laws and regulations regarding working

hours.

H. Wages and Compensation.

Emergia´s Business Partners will, as a minimum, comply with the laws and

regulations relating to working conditions and wages and the adequacy of the latter

will be assessed in accordance to the functions performed, to their training and place

of work.



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3. ANTI-CORRUPTION

Emergia strictly abides by all applicable anti-corruption laws, including the FCPA and

Anti-Bribery Act; and expects its Business Partners to act the same way. Emergia´s

Business Partners cannot pay bribes or adopt corrupt practices in order to favor the

interests of Emergia.

4. ENVIRONMENT

Emergia believes in establishing trade relations with those Business Partners who

share their commitment to protect the environment worldwide with good

environmental management. It is expected from Emergia´s Business Partners:

To comply with all pertinent environmental laws.

To implement processes to actively improve the efficient use of limited

resources (power, water and raw materials).

To reduce and recycle residues and minimize the impact of their activities on the environment through precise management, operational and technical controls.

To implement the necessary measures to improve the environmental

compliance of their products and services when they are delivered to the final user and to invest in their innovation in order to provide social and environmental benefits.

5. CONFIDENTIAL INFORMATION

Emergia´s Business Partners must protect Emergia´s confidential information keeping

it safe by limiting access only to people who, for work reasons, need to access it, and

avoid any discussion of confidential information in public places such as trains,

planes, mobile phones and elevators.

To Emergia, confidential information is a competitive advantage which cannot be

disclosed. The obligation to preserve Emergia´s confidential information might

continue, even after the business relationship has ended.

Equally, Emergia will respect and protect the confidential information of its Business

Partners.



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6. COMMUNICATION

Business Partners will have to communicate this Policy to employees and business

partners in order to remain faithful to it.

7. CONTROL AND COMPLIANCE

It is expected for our Business Partners to develop and implement similar programs

or policies and to be aware of the possibility of Emergia to monitor compliance with

this Policy, including conducting inspections and audits to third party facilities.

Business Partners undertake to inform Emergia immediately of contrary practices of

the company, their employees and their own business partners, implementing plans

to amend such practices.

8. COMMITMENT TO THE COMMUNITY

Emergia is proud of its contribution to economic and social development of the

communities in which it operates. Emergia encourages employees to be actively

involved in the improvement of the communities in which we live and work. This is

why we urge our Business Partners to also contribute to such development wherever

they operate.

We expect all Emergia Business Partners to comply with this policy, fundamental

basis of our Corporate Social Responsibility, securing our mutual trust and

transparency in its implementation.

Failure to observe this policy by a Business Partner can motivate cessation of

Emergia´s trade relations with them.

EMERGIA´S EXPECTATION



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EQUAL OPPORTUNITY POLICY

Emergia policy in this area is reflected in the following Commitment from the

Directorate:

The Directorate of Emergia declares its commitment to the establishment and to the

development of policies that integrate equal treatment and opportunities for women

and men, without direct or indirect discrimination on grounds of sex, as well as to

the drive and promotion of measures to achieve real equality within our

organization, establishing equal opportunities between women and men as a

strategic principle of our Corporate Policy and Human Resources, according to the

definition of that principle established in the Organic Law 3/2007 of 22 March, for

the effective equality between women and men.

In every one of the areas in which the activity of the company develops, from

selection of employees to their promotion, through wage policy, training, work

conditions, occupational health, work time management and conciliation, we assume

the principle of equal opportunities between women and men.

Regarding communication, both internally and externally, the relevant decisions

taken in this regard will be informed and an image in accordance with the principle

of equal opportunities between women and men will be projected at all times.

The declared principles will be taken to practice through the implementation of an

Equality Plan involving improvements to the present situation, arbitrating the

corresponding monitoring systems, in order to advance in the achievement of real

equality between women and men in the company and by extension, of society as a

whole.

To accomplish this purpose we will have the legal representation of workers, men

and women, not only in the process of collective bargaining, as established by the

Organic Law 3/2007 for effective equality between women and men, but throughout

the whole process of development and evaluation of the aforementioned measures of

equality or the Equality Plan.



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POLICY OF OCCUPATIONAL RISKS PREVENTION

The Directorate of EMERGIA CONTACT CENTER S.L. ratifies the following

Policy on Prevention of Occupational Risks, which applies in all activities of

the company.

1. The life, physical integrity and health of workers are rights whose protection

must be a constant obligation of everyday life for all of us at EMERGIA

CONTACT CENTER S.L. and especially those who, at one level or another and

in one or another job, exert management or control functions.

2. Because we believe that people are the most important asset of our

company, this Directorate wants to establish a preventive policy that goes

towards a scientific, comprehensive, integrated and participatory prevention

model.

3. Based on the principle that all accidents, incidents and illnesses can and

should be prevented, the company is committed to achieving a high level of

safety and health at the workplace, complying with current legislation in the

field.

4. The chain of command will assume and enhance the integration of security in

the production process, establishing as a basic principle that the best

productivity is achieved with the highest security, because we must not

forget that the conservation of material and human resources is a key

element to reduce costs.

Creation of the Committee of Labor Coexistence, whose objective is to prevent and study the different classifications of work harassment according to what is defined by Law 1010 of 2006. Its regulations are centered in the Human Resources policies and procedures in support of Human Rights.

Evaluation and improvement of the Internal Regulations documents. Training and awareness of employees regarding human rights.



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5. In order to promote safe behavior in the developed activities, workers will

receive all the information on the risks inherent in their work, as well as the

necessary training on means and measures for proper prevention.

6. Similarly, we will motivate the participation of all workers on issues related

to the prevention of risks at work, being the ones who know the details of the

tasks they perform a lot deeper, and therefore are the most appropriate ones

to brainstorm on the safest way to carry them out.

7. To achieve an effective implementation of the policy of prevention of

occupational risks in EMERGIA CONTACT CENTER S.L., the necessary resources

will be allocated and their use will be properly planned.

Finally, it is a firm commitment of this

company to integrate prevention into the

organizational structure of the company, in

order to achieve for prevention not to be

alien to the productive organization, with

the purpose of achieving more than just a

compliance with certain requirements that serve only as documental material.

ENVIRONMENTAL POLICY

Emergia considers respect for the environment in their activities as a

fundamental strategy to maintain service quality. To achieve it in all

workplaces the following environmental principles are applied:

We operate within a framework of respect for the environment; we are committed to make our best effort in order to obtain continuous improvement in our environmental practices. To do this, we establish measurable environmental goals and evaluate their progress.

We preserve the quality of the environment, involving our personnel and

suppliers of the organization in this practice.

We commit to comply with the applicable legislation and environmental regulations at the international, national, regional, municipal levels as well as other acquired commitments.

We take as a challenge the development of our projects and services seeking

alternatives that will produce the least environmental impact possible.

Global Policy, for partners Colombia. Doctor in

Platform as well as

psychological counseling



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We encourage the use of technology, raw materials and alternative inputs, minimizing risks and negative impacts on the natural and social environments.

We minimize the amount of waste generated by our operations, recycling

them as much as possible.

We develop programs for prevention and control of environmental emergencies and contingencies.

We encourage staff training and awareness efforts to educate and empower

all staff on environmental protection.

We maintain a good relationship and dialogue with the community and the different administrations, informing them of the environmental situation and achievements.

This policy is spread and applied at all levels of the organization.

COMMITMENT AND SOCIAL ACTION

Since its origin, Emergia has a strong policy of social action, which shows the

company's commitment to society, and our intention to support actions that

help us live in a more sustainable and balanced society.

In addition to contributing to the social, technological and economic progress

through our mission, our concern for social problems leads us to work for a

more just world for our workers, communities and society in general.

Again, with the support and work of the Valora Corporation Foundation (Valora-

Emergia Foundation) since 2005, we have supported over 20 projects of

international cooperation and local development, generating a positive impact in 8

different countries and communities of Europe, Asia and Latin America.

Paper recycling in all centers Environmentally friendly furniture Automated air conditioning

Comprehensive control of CO2 emissions

Buildings´ temperature and lumens regulated for power savings



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During 2015, support activities were directed mainly to fundraising or species for the charity project led by Valora Corporation Foundation. Thus, emergia employees voluntarily participated in the proposed activities detailed below. Everyone puts. Emergia employees participated in various fundraising campaigns

throughout the year. Proceeds were dedicated entirely to the activities of the Casas Valórate. In 2015, we collected 8,323€ in direct donations from employee payrolls, 1,572€ from the sale of ballots for drawings of baskets with Christmas products and 274€ from the sale of T-shirts with the logo of the Foundation.

Christmas Toy

Collection Campaign. During the Christmas holidays, employees of Emergia in Spain and Colombia managed and delivered 950 toys were donated to local associations in Spain and the largest volume, 800 toys, were distributed among the beneficiaries of Casas Valórate and employees of Emergia Colombia.

Collection of plastic lids. We collected around 13 kg of caps for donation.

Changing wardrobe

solidarity. Collection of used clothing to deliver in local associations and organizations. Participating centers were Terrasa (Barcelona) who raised 15 kg in favor of Foundation Busquets and 20 kg from our Center of La Gavia (Madrid) for COSOCIAL association.

PROJECTS WE SUPPORTED DURING 2015:



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Supported joint function on behalf of Codespa. The Valora Corporation

Foundation supported the purchase of twenty tickets for the solidarity function of the musical "The Lion King", held in Madrid on October 23, in favor of Codespa, which is a related association in its values and activities to the Valora Foundation and operates mainly in the African continent.

Casa Día Valórate Sabaneta. After a process of recognition of the needs of

the child population of Medellin, the Valora Foundation decided to open the doors of the second Casa Valórate in Colombia. On 10 March 2015, 200 children from the Cañaveralejo village in the municipality of Sabaneta initiated the program "Valórate”. This program accompanies children and adolescents aged 6 to 16 years in alternate sessions to school avoiding serious social risk.

Futbol Net program. In April 2015 was signed

an agreement for collaboration and implementation of the program Futbol Net with the F.C. Barcelona Foundation. This is a program in values from the sports that has directly impacted 500 children and 900 indirect children in the cities of Manizales, Sabaneta and Bogotá. So far, the program is led by volunteer employees who were certified by the Barsa of Spain for implementation.



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Documents

Memoria RSC 2012 - emergiacc.com · About Us Corporate Social Responsibility Report 2015 5 EMERGIA APPROACH Emergia Customer Care was born in early 2005, led by a group of professionals