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Media Monitoring Services
Syndicated Contract
Buyers Guide
September 2019
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Table of Contents
Introduction ......................................................................................................... 3
Background .......................................................................................................... 3
In Scope Services.................................................................................................. 3
Out of Scope Services ............................................................................................ 3
Benefits ............................................................................................................... 3
How do I sign up? ................................................................................................. 4
What if I have existing contracts?............................................................................ 4
Engaging suppliers from the panel ........................................................................... 4
The Lead Agency role ............................................................................................ 5
The Participating Agency’s role................................................................................ 5
The Provider Panel ................................................................................................ 6
Provider Profiles .................................................................................................... 6
Appendix 1: Pre-Joining Letter ............................................................................. 16
Appendix 2: Joining Letter .................................................................................. 17
Appendix 3: Statement of Work Template .............................................................. 19
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Introduction
This guide provides agencies with the information required to use the Syndicated
Contract for Media Monitoring Services.
Background
The Ministry of Social Development (as Lead Agency) established a panel of providers for
the following media monitoring services:
1. Print Media
2. Broadcast Media
3. Online Media
4. Social Media
5. Reporting, Evaluation and Analytical Services
The panel will provide participating agencies (under this syndicated agreement) with
efficient access to quality services. While needs and demands will differ from agency to
agency, the syndicated panel agreement aims to assist agencies to reduce and limit
costs associated with this service in order to provide value for money.
In Scope Services
The Services in scope for Media Monitoring are shown below;
1. Print Media
2. Broadcast Media
3. Online Media
4. Social Media
5. Reporting, Evaluation and Analytical Services.
Out of Scope Services
Software solutions which draw on key-words from on-line media. The service needed to
cover the full scope of media across the length and breadth of New Zealand within each
category.
Benefits
The key outcomes and ensuing benefits of this agreement are;
• A pre-assessed panel of Providers who are able to meet a range of media
monitoring service needs for agencies.
• A facility for agencies through which media monitoring services can be sourced
without the need to approach market in each instance
• Simple and standardised contract terms and conditions
• Encouragement of development and innovation in the media monitoring industry.
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How do I sign up?
Eligible Agencies* who wish to access the syndicated agreement will need to do the
following:
1. If you are interested in joining, complete a Pre-joining Letter- attached to this
Buyers guide (Appendix 1), scan and email it to [email protected]
2. Upon completion of the Pre-joining Letter you will be supplied with a copy of the
“Agreement” and the Panel Rate Card which contains pricing information for each
Provider
3. If you like what you see and wish to join, you then complete a Joining Letter
(Appendix 2) to become a “Participating Agency”. Signing the Joining Letter will
give your agency access to the services of all four providers.
4. Once the Joining Letter is signed by MSD you can engage panel providers directly
as you have agreed to the terms and conditions of the “Agreement”.
5. We have provided a Statement of Work (SoW) attached as Appendix 3. The
SoW is to be completed at the point of engagement with a provider/s and allows
for additional terms/assumptions to be agreed between a Participating Agency
e.g. Payment Terms, service arrangements, reporting requirements and any
additional checks.
*Information on Eligible Agencies can be found at:
http://www.business.govt.nz/procurement/all-of-government-contracts/eligibility-1
What if I have existing contracts?
Not a problem! If you wish to join, you can transition to this contract when those
agreements expire or if your current agreements are non-exclusive you may simply be
able to join this as well to add to your pool of providers.
It is your responsibility to manage communications with your incumbent or current
provider/s including any transition necessary with the professionalism and kindness you
might expect to receive yourself. In other words, put yourself in your provider’s shoes.
Engaging suppliers from the panel
First and foremost agencies should follow their own internal procurement policies and
procedures when considering purchasing from this panel.
Secondary procurement process options available for selecting and engaging suppliers
under Rule 54.10;
• Competitive quotes based on the lowest price
• Competitive quotes based on the Providers expertise, proposed solution and best
value for money
• Direct source based on best fit for purpose
• Rotation
• Equal division of the work
• Preferred provider basis
• Location
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What should you think about?
Prior to engaging providers, agencies should be mindful of;
• The value of the work required, in terms of determining whether to request
Estimates or Quotes from one or more providers
• The amount of effort and cost to providers to respond to any requests for quotes
or response to briefs
• The information we have made available to assist you in determining which
providers can best meet your needs
• Remain open minded to the potential skills, experience and expertise offered by
all panel providers including those you may not have used before.
• Any legal risks, including:
o Termination rights:
▪ Note that your agency cannot terminate the agreement for
convenience; and
▪ Should the Lead Agency terminate for convenience, your
agreement would remain on foot. You should be aware that there
are termination for cause provisions in the agreement but that the
reason(s) for which the Lead Agency terminates in those
circumstances may not be applicable.
The Lead Agency role
The Ministry of Social Development as Lead Agency will have the primary relationship
with panel providers and will have oversight of participation; individual Participating
Agencies will be responsible for monitoring performance, service level agreements and
general engagement at a strategic level.
The Lead Agency will meet with providers annually to review performance over the past
contract year and to discuss goals and objectives for the year to follow.
This contract offers Agencies a single point of contact for the joining process as well as a
facility through which to ask and have questions answered.
The Key Lead Agency contacts are
National Communications, Manager Media and Social Media – Ruth Laugeson-04 916-
3614
Procurement Practice Team, Procurement Specialist – Adelaide Healey 07-921-8226
The Participating Agency’s role
Each Agency is responsible for their own relationship with each provider engaged,
including payment and co-ordination of performance during delivery of each piece of
work.
Note: The Lead Agency based on the outcome of the Request for Proposals and quality of
providers does not expect issues with the delivery of services. However if following best
efforts to resolve any disputes collaboratively, should serious issues continue (between
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the Participating Agency and the Provider) the Lead Agency will assist to work with both
parties to resolve the dispute.
The Provider Panel
Panel Member Categories Covered
Isentia Limited Print Service
(all categories) Broadcast Service
Online Service
Social Media Service
Reporting, Evaluation and Analytical Services
Fuseworks Media Print Service
(three categories) Broadcast Service
Online Service
Meltwater Insight Online Service
(three categories) Social Media Service
Reporting, Evaluation and Analytical Services
McNamara Research Reporting, Evaluation and Analytical Services
(one category)
Provider Profiles
To follow is information specific to each Provider on this panel, promoting their key
strengths, point of difference and contact information.
FUSEWORKS MEDIA
Service introduction
Fuseworks is a wholly NZ owned and operated company, established in 2010. Our media
monitoring clients include a broad range of State sector, corporate, advocacy group and
not for profit organisations. Our product and content teams are based in New Zealand,
which has enabled us to develop a track record of close collaboration with our NZ
customers.
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What we do
Fuseworks monitors NZ media including radio, television, newspapers, online news,
blogs and PR news primarily via websites and direct feeds from publishers.
In addition to near real-time monitoring of text, audio and video, we also provide digest
summaries of top stories covered in key NZ TV and radio broadcasts.
Our news monitoring and analysis services are provided via flexible and robust reporting
in multiple formats and through a sophisticated and easy to use online portal.
All services are backed by market leading customer service.
Why use Fuseworks?
• Flat rate media monitoring means you’ll never be stung with a scary invoice
again.
• Track an unlimited number of keywords and generate an unlimited number of
reports for one flat fee.
• Starting at just $150 per month:
https://fuseworksmedia.com/nz/mediamonitoring/pricing
• Get the news when you need it. Choose from real-time alerts, hourly, 3-hourly,
daily, weekly and monthly reports – automatically generated, or curated by our
editors.
• Easily move content around and build your own reports from your folders, search
results and related items.
• Access the entire database to create targeted news analysis reports any time.
• Interactive charts let you see trends and drill down to compare periods.
• A dedicated account manager is there to help – whenever you need.
Print Media Monitoring Services
New Zealand focused print media publication monitoring, with a focus on newspapers
(national, metro, regional and community titles).
Searchable text format, optimised for sharing via desktop, tablet and mobile devices.
Available on the morning/evening of publication, direct from publisher editorial systems -
much faster than traditional print monitoring.
Full text viewable via the Fuseworks online application and hosted web pages (accessible
to all staff within a client organisation).
Key features of the Fuseworks online app:
● Ability to save keyword searches for topics of interest and have new content matching
those keywords automatically added to folders within the system
● Ability to schedule email reports on folders to be alerted to relevant news
● Ability to manage the content of folders (i.e.: manually adding and removing content)
● An advanced search engine for ad hoc research
● Ability to tag content for reporting on sentiment, themes, or topics
● Ability to create and download custom reports based on a search, or the content of a
nominated folder
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On-line Media Monitoring Services
New Zealand focused online media monitoring, covering newspaper, broadcaster, online
media, blogs and primary sources (media releases, advisories).
Searchable text format, optimised for sharing via desktop, tablet and mobile devices.
Available shortly after publication, 24 hours a day.
Intro text and/or highlights of relevant snippets are available in the Fuseworks online
application and in reports. Clippings link through to articles on publisher websites.
Key features of the Fuseworks online app:
● Ability to save keyword searches for topics of interest and have new content matching
those keywords automatically added to folders within the system
● Ability to schedule email reports on folders to be alerted to relevant news
● Ability to manage the content of folders (i.e.: manually adding and removing content)
● An advanced search engine for ad hoc research
● Ability to tag content for reporting on sentiment, themes, or topics
● Ability to create and download custom reports based on a search, or the content of a
nominated folder
Broadcast Media Monitoring Services
New Zealand focused broadcast media monitoring, with a focus on national news
broadcasters.
Searchable text format, optimised for sharing via desktop, tablet and mobile devices.
Available shortly after broadcast, 24 hours a day.
Clippings are primarily sourced via broadcaster websites and keyword enriched to match
against relevant briefs. Internet sourced clippings are supplemented by digesting of key
broadcast bulletins.
Clippings in reports, or within the Fuseworks online application, are linked directly to
audio/video files on broadcaster websites (excluding digests). This increases timeliness
and removes the need for a manual and expensive clip ordering process.
Key features of the Fuseworks online app:
● Ability to save keyword searches for topics of interest and have new content matching
those keywords automatically added to folders within the system
● Ability to schedule email reports on folders to be alerted to relevant news
● Ability to manage the content of folders (i.e.: manually adding and removing content)
● An advanced search engine for ad hoc research
● Ability to tag content for reporting on sentiment, themes, or topics
● Ability to create and download custom reports based on a search, or the content of a
nominated folder
Main Contact:
Kirsty Harman, Head of Sales and Marketing
Direct Phone: (04) 550-7441 Mobile: 022-600-8010
Email: [email protected]
Website: www.fuseworksmedia.com
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Isentia
Your experienced local team in NZ
Isentia is your local preferred supplier of quality media intelligence solutions covering all
five categories in the Government’s Media Monitoring Services contract: print, radio, TV,
online, social media and analysis service.
Headquartered in Wellington, Isentia delivers a 24/7 service to agencies through a
dedicated Government account services team, supported by over 140 employees across
New Zealand.
We encourage you to visit our premises in Victoria St (Dominion Building), see our
operation and talk to the team who will be delivering your service on a daily basis. It’s
our mission to deliver an optimal value proposition to you.
Monitoring - all media, all the time
Isentia has the most comprehensive content reach in NZ; you can be assured you get
the whole picture across every media channel.
Locally, your reach includes:
✓ More than 30 radio and TV stations
✓ More than 400 print publications
✓ More than 500 online sources
✓ More 1,500 social media sources
International content can also be delivered seamlessly as part of your standard service:
✓ Comprehensive content across APAC through our
✓ 18 offices and
✓ 19 languages
✓ Access to content from an additional 60 countries
25,000 Stories read per week
90% of the content we read comes directly from the publishers, so the
quality is great and the turnaround fast.
Our readers start at 4.00am so you get the critical news sources as soon
as possible. Your service can also include advertisement monitoring.
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Your dedicated team in Wellington
Your dedicated experienced team is made up of local people with local knowledge and a
combined total of over 40 years working with NZ Government Agencies.
The team work closely with our
relevance specialists to ensure that
every piece of content delivered is useful
and valuable. We provide regular audit
and feedback sessions to ensure your
service is optimal.
Your Account Director Raquel Climent is
available to you 24/7 and the team start
early and finish late to give you
maximum support.
(L to R: Petrina, Kerry, Linn, Raquel and Connor)
Flexible delivery options
Streaming or scheduled email deliveries and/or
isentia.mediaportal, which gives you 24/7 access to live streaming content
in a secure environment, including:
✓ 90 day searchable archive of relevant content
✓ Sophisticated reporting capabilities
✓ Library of radio and TV files
✓ Analytics tools
✓ Media contacts and distribution capabilities
✓ Personal folders for the additional layer of individual customisation
+ Additional services we will deliver at no cost to you, like weekend support, phone
alerts to breaking issues, “heads up” on emerging issues etc.
Online & Social
Isentia uses world-renowned online monitoring technology
supplemented by our own NZ specialist crawlers so you get access to
critical sources in real-time.
Radio & TV
1,200 Summaries of radio and TV content created per day
We monitor over 100 programmes per day with a strong focus on
news, current affairs and talk back. We have 24/7 coverage of critical
content.
The service also covers fast turnaround of transcripts from our team
based in Wellington.
100 100 programmes covered 24/7 We’re listening and watching 24/7 We’re listening and watching
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Award-winning Media Analysis services
Isentia’s Insights services help to inform your decision-making and
provide you with the confidence to make organisational changes and
strategic shifts. We believe that our clients need the most accurate
information and actionable insight delivered in a timely manner in order
to navigate the 24-hour news cycle.
Defining the metrics you need to demonstrate success is one of the most important parts
of a measurement program. The key is to find the metrics that tell your story and
provide you with strategic guidance for future decision-making.
Whether it be real-time analysis on a breaking issue, in-depth reputation research, or
cutting edge insights from Facebook Topic Data, our award-winning NZ Insights team
can deliver customised solutions that make a difference. Media coverage reports start
from $1,800
Value-driven packages
A full service from Isentia starts from just over $2,000 per month.
This package would give you access to:
• Print • Alerting to breaking news • Customised email deliveries
• Online • Customised email deliveries • Mediaportal platform
• Radio and TV • Local account management • Analytics tools
• Social media • Regular service audits • Sophisticated reporting features
• 24/7 support
Call your dedicated local account management team on 0800 607 000 or your Account Director, Raquel
Climent, directly on 021 083 84043 to discuss any of Isentia’s media intelligence services
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McNamara Research
Our company
McNamara Research specialises in media research and digital analytics for government
and corporate clients. We pioneered media impact services in New Zealand and have a
distinguished track record of around 20 years’ professional service. Our analysts are
tertiary qualified and have a background in media or other communications practice. We
have in-house computing expertise and we also partner with smart digital companies
when that’s what it takes to innovate. Our specialist expertise also includes Maori
language analysis and complex business reporting.
What we do
We provide a media analysis service with outputs such as customised business
dashboards, reports and briefings to meet client needs. We can monitor all channels of
news media and social media; either directly ourselves via our news and social media
licences or by accessing these channels through a client’s licence, depending on what is
required.
Our analysis is backed by proprietary software and a unique rating formula that enables
us to assess the key variables that form news impact. We have also developed tools to
take temperature of online and social media, with critical human input to ensure we
weed out irrelevant information and provide meaningful analysis of this increasingly
important reputational channel.
What we offer
Consulting services as required, including:
• reviewing current media monitoring and measurement
• consultation on the most relevant and useful metrics and key performance
indicators
• advice on, and testing of, different media monitoring platforms
• creation of a monitoring/measurement method and staff training in its
implementation
• creation of actionable reporting templates (dashboards/reports).
Customised reports in various formats from traditional long-form reports through to
online interactive dashboards, which we can tailor to your needs and which can include
live streams from social media and news sources plus analysis metrics such as share of
voice, news volume and sentiment over time, subject and tone, key messages, reach
versus engagement, spokespeople tracking, news insights and more. Report formats
and indicative prices include:
• fully customised business outcomes dashboard
• social media and news dashboard
• automated live social media dashboard
• regular long form report )
• fast turnaround, benchmark or competitive reports, one-off topic research
(generally charged on time and materials basis).
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Meltwater
Founded in Norway in 2001, Meltwater is the global leader in media intelligence.
Founded by a developer with a background in Artificial Intelligence, Meltwater was
amongst one of the first companies in the world to start scanning global news media in
real time. Meltwater has 54 offices in 27 countries and is currently owned by its founder
and employees.
In January 2015, after a USD$30 million investment in product development
incorporating the latest data science advancements, Meltwater launched its next-
generation media intelligence platform designed to help organisations extract actionable
insights from the billions of editorial, blog and social media conversations happening
around the world. The new technology performs 130 billion searches each day for more
than 4,000 clients across Australia and Asia Pacific, and 25,000 clients globally,
processing 2.5 million documents per day.
Meltwater’s unique benefits include:
• Integrated local and global news and social media monitoring (in one platform,
one account manager, one report)
• Real time monitoring and data analytics
• Ad hoc search functionality
• Historical/archived data
• The world’s largest source base
• Personalised account management
• Innovation of disruptive technology
Online media monitoring services
Online media
monitoring
Meltwater has the worlds and New Zealand’s most comprehensive online media
source base including over 260,000 online news publications.
Meltwater is constantly changing its source base and can add online news
sources as required by clients.
Web portal Meltwater hosts a secure user-friendly online media platform that allows users
to easily access media clips across online and social media and distribute both
internally and externally. Meltwater’s platform provides the capability to:
• Manage user access through individual logins (username/passwords) with
the ability to change users at any time
• Manage morning report distribution schedules for each user on the account
(recipients, time, days, topics received)
• Add and change keywords when needed directly from the online platform
Mobile
Application
Streams in real time with news and social media monitoring results from your
Meltwater portal
Ad Hoc
monitoring
searchers
Meltwater allows for unlimited content from both within and outside your
keyword brief. Ad hoc searches can be conducted at any time and results are
instant.
This search engine functionality gives all users access to social media content
dating back 12 months.
Daily report
(automated)
Delivery is based on a 7 day a week schedule with delivery timing determined
by the requirements of the user. Delivery is available 365 days a year and can
be broken down by timing in hourly increments.
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Articles are broken down by topic/category as determined by the Client.
Daily report
(curated)
Meltwater can assign human readers to curate media content for the client.
Content will be delivered each morning as agreed by the client.
Instant
Notification
Instant notifications can be set up on specific topics. This will alert the user to
the article as it is published via email.
Newsletters /
User generated
reports
Meltwater newsletter tool allows for unlimited sharing of media content with
key stakeholders
Key media items can be cherry picked by users and shared on to the broader
organisation on a branded template
The user can create their own headlines and order the content as they wish.
Newsfeeds
(automated or
curated)
The newsfeed tool enables unlimited sharing of media content to your website
or intranet.
Branded feeds are created by Meltwater’s technical team.
Dashboard
analytics
Live dashboard analytics are available for metrics including but not limited to:
Media exposure, potential reach, trending themes, key topics, volume by
date/week/month, volume by channel, global/regional heat maps, share of
voice, sentiment and top publications.
Social Media Monitoring Services
Social media
monitoring
Meltwater has an industry leading social media monitoring source base
covering: Twitter, Facebook, Instagram, YouTube, >300 million blogs, Review
sites, Forums, Comments sections
Meltwater also has recent partnerships enabling us to track other social media
channels such as Weibo, Weichat and Pinterest.
Ad hoc
monitoring
searches
Meltwater hosts a secure user-friendly online media platform that allows users
to easily access media clips across online and social media and distribute both
internally and externally. Meltwater’s platform provides the capability to:
• Manage user access through individual logins (username/passwords) with
the ability to change users at any time
• Manage morning report distribution schedules for each user on the account
(recipients, time, days, topics received)
• Add and change keywords when needed directly from the online platform
Daily report
(automated)
Meltwater allows for unlimited content from both within and outside your
keyword brief. Ad hoc searches can be conducted at any time and results are
instant.
This search engine functionality gives all users access to social media content
dating back 12 months.
Daily report
(curated)
Delivery is based on a 7 day a week schedule with delivery timing determined
by the requirements of the user. Delivery is available 365 days a year and can
be broken down by timing in hourly increments.
Social media items are broken down by topic/category as determined by the
Client.
Instant
Notification
Instant notifications can be set up on specific topics. This will alert the user to
the article as it is published via email.
Newsletters /
User generated
Meltwater newsletter tool allows for unlimited sharing of social media content
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reports with key stakeholders
Key media items can be cherry picked by users and shared on to the broader
organisation on a branded template
The user can create their own headlines and order the content as they wish
Dashboard
analytics
Live dashboard analytics are available for metrics including but not limited to:
Media exposure, trending themes, top posters, topic momentum, top channels,
share of voice, and trending themes.
Please note in the modern media landscape, news and social media content is often co-dependent.
For this reason, Meltwater offers integrated dashboards that monitor both news content and social
posts in the same widgets. This uniquely allows the client to determine the cause and effect of the
various forms of media coverage.
Reporting, Evaluation and Analytical Services
Tier 1:
Dashboard
Reports
Live dashboard analytics are available for metrics including but not limited to:
Media exposure, trending themes, top posters, topic momentum, Media
exposure, potential reach, trending themes, key topics, volume by
date/week/month, volume by channel, global/regional heat maps, share of
voice, sentiment and top publications.
Tier 2:
Pulse Reports
Reports contain a small amount of human analysis within the executive
summary, whilst the rest of the data is pulled automatically from the Meltwater
Platform.
Competitor or benchmark reports can be included.
Great for an overview of media coverage for a time poor team.
Tier 3:
Insight Reports
Bespoke, in-depth reporting service tailored uniquely to measure clients’
strategic media and communications objectives – which can take the form of
weekly, monthly and/or quarterly media reports, and activation of ad hoc
campaign or crisis communications-based reporting.
Deep quantitative and qualitative insights into such metrics as credible
communications, thematic share of voice and social engagement sentiment
across online, social and traditional media channels.
Meltwater personnel:
Relationship Owner Cimon Constantine, Managing Director of New Business,
[email protected], +61 3 9667 9505
Account Manager Shasank Mohapatra, Managing Director of Client Success,
[email protected], +61 3 9667 9505
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Appendix 1: Pre-Joining Letter
[Date] 201x
To: Manager Procurement Solutions, Ministry of Social Development (MSD)
From: [Name, position]
Agency: [Name]
Joining the Media Monitoring Services Agreement
Dear Sir,
The [Eligible Agency name] is considering joining MSD’s syndicated Media Monitoring
Services Agreement dated……xxxxx.
To inform its decision, my agency requests a copy of the Agreement, Buyers Guide and
Rates Card.
I acknowledge such information will be sensitive to the Providers on the panel.
The [Eligible Agency name] agrees to keep all information provided by MSD, or the
Provider panel, related to the Agreement strictly confidential, subject to law and
Parliamentary and Select Committee requirement or convention. Any information
disclosed in connection with the Agreement will be used for the sole purpose of enabling
my agency to decide whether to join MSD’s Media Monitoring Services Agreement.
I have authority to write this letter on behalf of [Eligible Agency name].
Yours sincerely,
[sign off]
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Appendix 2: Joining Letter
Note: Consent to this letter provides Eligible Agencies access to the Panel of Providers
and need only be signed once by the Eligible Agency and Lead Agency regardless of
whether the Eligible Agency engages with multiple providers.
[Date] 201x
To: Manager Procurement Solutions, Ministry of Social Development (MSD)
From: [Name, position]
Agency: [Name]
Joining the Media Monitoring Services Agreement
Dear,
The [Eligible Agency name] requests MSD’s written consent to join its’ Syndicated Panel
Agreement dated…xxx for Media Monitoring Services (the Agreement), to make
purchases from that Agreement wherever possible and to become a Participating Agency
for the purposes of that Agreement.
I have authority to write this letter on behalf of [Eligible Agency name].
The [Eligible Agency name] agrees to keep all information provided by MSD, or the
Provider directly, related to the Agreement strictly confidential, subject to law and
Parliamentary and Select Committee requirement or convention. Any information
disclosed in connection with the Agreement will be used for the sole purpose of my
agency’s participation under the Agreement.
I have noted the syndication processes and other relevant details applicable to joining
the Agreement and information provided. I agree that my agency is responsible for
understanding the terms of the Agreement, and for complying with syndication matters
generally.
I accept on behalf of the Eligible Agency the terms of the Agreement provided. Any
Participating Agency Statement of Work agreement created between my agency and the
Provider is a separate legally binding and enforceable contract and does not affect the
validity of the Ministry of Social Development’s Syndicated Panel Agreement dated xxxx
or any other agency’s Statement of Work agreements.
I also understand that the obligations of my agency (severally and separately and not
jointly) will be owed to any Provider appointed. I also understand that my agency will be
separately liable for the performance of any obligations owed to, including payment of
money for services, owed to any Provider it may appoint and neither MSD or any other
syndicated agency will be liable for the payment of that money (or in respect of any
other liabilities that may arise). I am aware prices may be increased or decreased in
accordance with the standard Syndicated Panel Agreement, as part of a renewal process
by MSD, and any changes will apply to my agency’s Statement of Work agreement.
The [Eligible Agency] agrees to follow all obligations required of it as set out under
Providers General Performance Obligations in Clause 11.
The identity and contact details of the representative of our Agency are included below:
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Name: [insert details here]
Physical address: [insert details here]
Telephone number: [insert details here]
Email address: [insert details here]
I would be grateful to receive MSD’s consent to my Agency joining the Syndicated Panel
Agreement as soon as possible.
I acknowledge that once MSD have consented to my agency joining the Syndicated Panel
Agreement my Agency becomes a Participating Agency.
Yours sincerely,
[sign]
Ministry of Social Development’s consent:
________________________
Date:
Name: Position:
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Appendix 3: Statement of Work Template
[PARTICIPATING AGENCY]
AND
XXXXXXXXXXXXXX (PROVIDER)
STATEMENT OF WORK FOR
MEDIA MONITORING SERVICES
File
Ref:
20
This Statement of Work records the terms on which certain Services and deliverables will
be provided by [insert full name of Provider] (Provider) to [insert full name of
Participating Agency].
Subject to Media Monitoring Services Agreement
This Statement of Work is entered into under, and is part of, the Media Monitoring
Services Agreement dated [insert date] between the Provider and the Participating
Agency. The obligations required under the terms of that Agreement shall be fully
complied with by both parties, except to the extent that the terms of this Statement of
Work explicitly discharge either party from any of the obligations in that Agreement.
Interpretation
Unless the context otherwise requires, terms defined or referred to in the Media
Monitoring Services Agreement have the same meaning in this Statement of Work and
the rules of construction recorded in clause 5.2(k) of the Media Monitoring Services
Agreement apply to this Statement of Work (except that references to paragraphs and
appendices in this Statement of Work are references to the paragraphs and appendices
of this Statement of Work).
Term
This Statement of Work will commence on [insert date] and, unless otherwise
terminated or removed in accordance with the provisions of the Media Monitoring
Services Agreement, will continue until [insert date] (Statement of Work Term). The
Statement of Work Term may be extended upon written agreement between the parties.
Services
The Provider will provide the following Services to the Participating Agency.
Services To be included: Yes To be included: No
Services Number Price
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Deliverables and milestones
The Provider will provide to the Participating Agency the deliverables listed below in
accordance with the milestones and to meet the milestone dates specified below:
Summary of deliverable Milestone Milestone date
[List deliverable here- note that
Schedule 2 contains a list of
commonly required deliverables]
[Insert criteria for acceptance
of deliverable] [Insert details]
[Insert name] [Insert details] [Insert details]
[Insert name] [Insert details] [Insert details]
[Insert name] [Insert details] [Insert details]
[Insert name] [Insert details] [Insert details]
Acceptance Criteria
The acceptance criteria for the deliverables are as follows:
[Insert a detailed description of the acceptance criteria for the deliverables.]
Relationship managers
Party Project manager
Provider
[insert name]
[insert postal address]
[insert physical address]
[insert direct dial phone number]
[insert email address]
Participating Agency
[insert name]
[insert postal address]
[insert physical address]
[insert direct dial phone number]
[insert email address]
Reporting Requirements
[insert any reporting requirements additional to those in Schedule 5]
Meeting Requirements
The Provider's designated representatives will attend the meetings as outlined in
Schedule 5.
22
Invoicing
In addition to the matters set out in clause 23.9 of the Media Monitoring Services
Agreement, each invoice issued by the Provider must contain [insert any specific
requirements, such as responsibility codes or purchase order numbers] and be sent
either by email to [insert email address] or by mail to:
[insert address]
The Provider must select either email or mail delivery of invoices and not send in the
same invoice by both email and mail.
Other Terms
[Insert any additional terms that are to apply to the Statement of Work]
SIGNED by [insert full name of Participating
Agency]
Signature
Name
Position
SIGNED by XXXXXXXXXX
Signature
Name
Position
