Barnet Council Task & Finish Group Contract Monitoring

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    ONGCFO LVGH5 ?4 [ongt5 >4(

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    ?# PGDBHHGCFOVLBC

    ?#? Hgh`gpt ba vmg Dbhhlvvgg dbctlfgp vmg alcflcnt ba vmg Dbcvpodv Hbclvbplcn ocfDbhhwclv| @gcgalv Bqgpqlg~ ocf Tdpwvlc| Votj ocf Alcltm Npbw{) ot tgv bwv lcvmg pg{bpv ovvodmgf ov O{{gcfl} ?#

    ?#0 Hgh`gpt ba vmg Dbhhlvvgg fltdwtt ocf onpgg vmg pgdbhhgcfovlbct ba vmg Votj

    ocf Alcltm Npbw{#

    ?#4 Vmg onpggf alcflcnt ocf pgdbhhgcfovlbct opg abp~opfgf vb vmg G}gdwvlqg abp vmglpdbctlfgpovlbc#

    0# PGIGQOCV [PGQLBWT FGDLTLBCT

    0#? @wtlcgtt Hoconghgcv Bgplg~ ocf Tdpwvlc| Tw`(Dbhhlvvgg) ?1 Fgdgh`gp 0;?;)Fgdltlbc Lvgh ?; -Votj ocf Alcltm Npbw{t " Tdpwvlc| [ocgi W{fovg, vmg Tw`(Dbhhlvvgg onpggf vb gtvo`iltm o votj ocf alcltm npbw{ vb dbctlfgp {wpdmotlcn ocf

    {pbdwpghgcv#

    0#0 @wtlcgtt Hoconghgcv Bgplg~ ocf Tdpwvlc| Tw`(Dbhhlvvgg) 0= Ag`pwop| 0;??)Fgdltlbc Lvgh ?; -[wpdmotlcn ocf [pbdwpghgcv, vmg Tw`(Dbhhlvvgg dbctlfgpgf opg{bpv bc {wpdmotlcn ocf {pbdwpghgcv ocf pgdbhhgcf vmov pgdgcvi| gtvo`iltmgf[wpdmotlcn ocf [pbdwpghgcv Votj ocf Alcltm Npbw{5

    -l, `g pgqwgtvgf vb vojg lcvb dbctlfgpovlbc vmg dbhhgcvt hofg `| vmg Tw`(Dbhhlvvgg:

    -ll, dbctlfgp pgqwgtvlcn fgvolit ba dbcvpodvt wcfgp pglg~ -~mgc vmlt ~bpj {pbnpgttgtdbp{bpovgi|: ocf

    -lll, `g pgqwgtvgf vb dbctlfgp vmg bwvdbhg ba vmg TO[ B{vlhltovlbc [pbegdv ocf vmgo`lilv| ba vmg t|tvgh vb fgilgp vmg {pbdwpghgcv tolcnt gcltongf#

    4# DBP[BPOVG [PLBPLVLGT OCF [BILD\ DBCTLFGPOVLBCT

    4#? Vmg Bgplg~ ocf Tdpwvlc| Dbhhlvvggt) [ocgit ocf Votj ocf Alcltm Npbw{t hwtvgctwpg vmov vmg ~bpj ba Tdpwvlc| lt pgaigdvlg ba vmg dbwcdlit {plbplvlgt#

    4#0 Vmg vmpgg {plbplv| bwvdbhgt tgv bwv lc vmg 0;?;"?4 Dbp{bpovg [ioc opg5

    @gvvgp tgpldgt ~lvm igtt hbcg| Tmoplcn b{{bpvwclvlgt) tmoplcn pgt{bctl`lilvlgt

    O twddgttawi Ibcfbc tw`wp`

    4#4 Wcfgp vmg Dbp{bpovg [ioc {plbplv| ba @gvvgp tgpldgt ~lvm igtt hbcg|) vmg tvpovgnldb`egdvlg ba Fplg gaaldlgcv ocf gaagdvlg {pbdwpghgcv {pbdgttgt pgiovgt vb vmg ~bpj bavmg Votj ocf Alcltm Npbw{# O [pbdwpghgcv Vpoctabphovlbc [pbegdv lt lfgcvlalgf ot vmghgvmbf abp fgilgplcn vmg tvpovgnld b`egdvlg) ~lvm vmg abiib~lcn {gpabphocdg vopngvt5

    Cwh`gp ba gcfbpt pgfwdgf `| 6;' `gv~ggc Cbgh`gp 0;?; ocf gcf ba Ewcg 0;??

    -`| 4; Ewcg 0;??,: ocf Lcdpgotg {gpdgcvong ba 7; iopngtv gcfbpt wcfgp abphoi dbcvpodv apbh >;' vb ?;;'#

    >6

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    4#6 Wcfgp vmg Dbp{bpovg [ioc {plbplv| ba @gvvgp tgpldgt ~lvm igtt hbcg|) vmg tvpovgnldb`egdvlg ba Gctwpg bwp tw{{bpv tgpldgt gaagdvlgi| tgpg vmg bpnocltovlbc vmpbwnm mlnmqwoilv|) mlnm oiwg tgpldgt oitb pgiovgt vb vmg ~bpj ba vmg Votj ocf Alcltm Npbw{# Vmgabiib~lcn Bcg @opcgv {pbegdvt mog `ggc lfgcvlalgf ot vmg hgvmbf abp fgilgplcn vmgtvpovgnld b`egdvlg5 lcvgpcoi vpoctabphovlbc ba Ignoi) Gtvovgt) LT ocf [pbdwpghgcv#

    4#7 Wcfgp vmg Dbp{bpovg [ioc {plbplv| ba O twddgttawi Ibcfbc tw`wp`) vmg tvpovgnld

    b`egdvlg ba Dpgovg oc gclpbchgcv lc ~mldm `wtlcgtt ocf gcvgp{pltg doc aibwpltmpgiovgt vb vmg ~bpj ba vmg Votj ocf Alcltm Npbw{) {opvldwiopi| Gcnong ~lvm ibdoi`wtlcgttgt vb fggib{ {ioct vb mgi{ {gb{ig lcvb gh{ib|hgcv#

    6# PLTJ HOCONGHGCV LTTWGT

    6#? Vmg pg{bpv ba vmg Votj ocf Alcltm npbw{ fbgt cbv poltg oc|flpgdv pltj lttwgt#

    6#0 Mb~ggp) vmg Votj ocf Alcltm Npbw{ mot pgdglgf glfgcdg -fgvoligf ~lvmlc vmg holc

    pg{bpv ov O{{gcfl} O, vmov LV t|tvght odpbtt vmg dbwcdli tmbwif `g tgv w{ vb tw{{bpv ocfgco`ig gaagdvlg) hbfgpc {pbdwpghgcv {podvldgt# Vmg Votj ocf Alcltm Npbw{ mog oitb`ggc lcabphgf ba vmg cggf vb hojg lh{pbghgcvt vb vmg dbwcdlit lcvgpcoi dbcvpbigclpbchgcv vb {pblfg `gvvgp dbcvpbit vmov ~lii aodlilvovg vmg fgilgp| ba dbtv pgfwdvlbctocf gdbcbhlgt ba tdoig#

    7# G_WOILVLGT OCF FLQGPTLV\ LTTWGT

    7#? Wcfgp vmg Gqwoilv| Odv 0;?;) vmg dbwcdli ocf oii bvmgp bpnocltovlbct g}gpdltlcn {w`ildawcdvlbct bc lvt `gmoia hwtv mog fwg pgnopf vb vmg cggf vb5 o, gilhlcovg fltdplhlcovlbc)

    mopotthgcv) ldvlhltovlbc ocf oc| bvmgp dbcfwdv vmov lt {pbml`lvgf `| bp wcfgp vmg Odv: `,ofocdg gqwoilv| ba b{{bpvwclv| `gv~ggc vmbtg ~lvm o {pbvgdvgf dmopodvgpltvld ocf vmbtg~lvmbwv: ocf d, {pbhbvg nbbf pgiovlbct `gv~ggc vmbtg ~lvm o {pbvgdvgf dmopodvgpltvld ocfvmbtg ~lvmbwv# Vmg {pbvgdvgf dmopodvgpltvldt pgagppgf vb opg5 ong: flto`lilv|: ngcfgppgottlnchgcv: {pgncocd|: hovgpclv|: podg: pgilnlbc bp `gilga: tg}: ocf tg}woi bplgcvovlbc#Vmg fwv| vb gilhlcovg fltdplhlcovlbc oitb g}vgcft vb hopplong ocf dlli {opvcgptml{#

    7#0 Gaagdvlg {pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv opg dbpg gighgcvt ba vmgdbwcdli `glcn o`ig vb {pblflcn ottwpocdg bc vmg gaagdvlg oiibdovlbc ba pgtbwpdgt ocfqwoilv| ba tgpldg {pbltlbc abp vmg `gcgalv ba oii @opcgvt pgtlfgcvt#

    7#4 Lc offlvlbc vb vmg Vgpht ba Pgagpgcdg ba vmg Dbhhlvvgg) ocf lc tb aop ot pgiovlcn vbhovvgpt ~lvmlc lvt pghlv) vmg pbig ba @wtlcgtt Hoconghgcv Bgplg~ ocf Tdpwvlc|Dbhhlvvgg lt vb {gpabph vmg Bgplg~ ocf Tdpwvlc| pbig lc pgiovlbc vb5

    Vmg Dbwcdlit igofgptml{ pbig lc pgiovlbc vb flgptlv| ocf lcdiwtlgcgtt: ocf

    Vmg awialihgcv ba vmg Dbwcdlit fwvlgt ot gh{ib|gp lcdiwflcn pgdpwlvhgcv ocf pgvgcvlbc){gptbccgi) {gctlbct ocf {o|pbii tgpldgt) tvoaa fggib{hgcv) gqwoilvlgt ocf mgoivmocf toagv|#

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    1# WTG BA PGTBWPDGT LH[ILDOVLBCT -Alcocdg) [pbdwpghgcv) [gpabphocdg !Qoiwg abp Hbcg|) Tvoaalcn) LV) [pb{gpv|) Twtvolco`lilv|,

    1#? Vmg Dbcvpodv [pbdgfwpg Pwigt -D[P, {pblfg vmg tdmgfwig ~lvmlc ~mldm vmg dbwcdli ho|{pbdwpg ~bpjt) tw{{ilgt ocf tgpldgt# Vmg olh ba vmg pwigt lt vb5

    ?#4#? Gctwpg oiwg abp hbcg| ocf {pb{plgv| lc vmg t{gcflcn ba {w`ild hbcg|:

    ?#4#0 Vb gco`ig tgpldgt vb g fgilgpgf gaagdvlgi| ocf gaaldlgcvi| ~lvmbwvdbh{pbhltlcn vmg Dbwcdlit o`lilv| vb lcaiwgcdg tvpovgnld fgdltlbct: ocf

    ?#4#4 Vb gctwpg vmov vmg Dbwcdli lt cbv g}{btgf vb wccgdgttop| pltj ocfiljgilmbbf ba dmoiigcng opltlcn apbh cbc dbh{ilocv vgcfgplcn odvllv|#

    1#0 Vmg pgdbhhgcfovlbct dbcvolcgf ~lvmlc vmg pg{bpv ba vmg Votj ocf Alcltm Npbw{ tggjt vbdbcvpl`wvg vb~opft gctwplcn gaagdvlg {pbdwpghgcv odvllv| odpbtt vmg dbwcdli#

    1#4 Pgdbhhgcfovlbc l, ba vmg Votj ocf Alcltm Npbw{ twnngtvt vmov vmg dbwcdli tmbwif

    lh{ighgcv pgltgf oppocnghgcvt abp hoconlcn dbh{ig} {pbdwpghgcv ocf dbcvpodvhbclvbplcn"hoconghgcv odvllv|) lcdiwflcn vmg lcvpbfwdvlbc ba Fgilgp| ocf [gpabphocdgBaaldgpt vb hocong dbcvpodvwoi pgiovlbctml{t# Fwplcn vmg dbwptg ba vmg pglg~) baaldgptlfgcvlalgf vmov pgtvpwdvwplcn ocf g}{ocflcn vmg {pbdwpghgcv awcdvlbc ~ot g}{gdvgf ocfvmlt bc(nblcn dbtv ~lii `g dbcvolcgf ~lvmlc g}ltvlcn `wfngvt# Mb~ggp) vmgpg ~lii `gvpoctlvlbc dbtvt ~mldm ~lii cggf vb `g dbctlfgpgf `| vmg Do`lcgv Pgtbwpdgt Dbhhlvvgg lcfwg dbwptg#

    1#6 Pgdbhhgcfovlbc ll, ba vmg Votj ocf Alcltm Npbw{ {pb{btgt vmov oii {pbdwpghgcv odvllv|~lvmlc vmg dbwcdli `g dgcvpoiltgf# Lh{ighgcvovlbc ba vmlt pgdbhhgcfovlbc lt g}{gdvgf vbfgilgp gaaldlgcd| lh{pbghgcvt#

    1#7 Pgdbhhgcfovlbc lll, ba vmg Votj ocf Alcltm Npbw{ twnngtvt vmov o [gpabphocdgOfltbp| Npbw{ tmbwif `g gtvo`iltmgf vb gco`ig pgtlfgcvt vb {pblfg tgpldg wtgpaggf`odj bc dbhhlttlbcgf tgpldgt vb offpgtt lttwgt ba wcfgp{gpabphocdg ocf gctwpgvmov `gtv oiwg lt odmlggf# Lh{ighgcvlcn twdm oc oppocnghgcv lt g}{gdvgf vb mog ohlclhoi dbtv vmov doc `g dbcvolcgf ~lvmlc g}ltvlcn `wfngvt#

    1#1 Pgdbhhgcfovlbc l, ba vmg Votj ocf Alcltm Npbw{ fbgt cbv mog oc| t{gdlald alcocdloilh{ildovlbct abp vmg owvmbplv|# Lh{pbgf pgiovlbctml{t ~lvm ibdoi `wtlcgtt ocf lcdpgotgfvpofg ~lvm ibdoi dbh{oclgt lt g}{gdvgf vb mog o {btlvlg alcocdloi `gcgalv abp vmg dbwcdli

    `| fgdpgotlcn wcgh{ib|hgcv iggit ocf lcdpgotlcn vmg ohbwcv dbiigdvgf lo @wtlcgttPovgt#

    ># IGNOI LTTWGT

    >#? Vmg {w`ild {pbdwpghgcv pgnwiovlbct o{{i| ~mgcggp o dbcvpodvlcn owvmbplv| ~mgvmgp `|lvtgia) bp vmpbwnm o vmlpf {opv|) tggjt baagpt lc pgiovlbc vb o {pb{btgf {w`ild ~bpjttw{{i| bp tgpldg dbcvpodv) vmg oiwg ba ~mldm g}dggft dgpvolc alcocdloi vmpgtmbift# Vmg{w`ild {pbdwpghgcv pgnwiovlbct hojg o fltvlcdvlbc `gv~ggc v~b dovgnbplgt ba tgpldgt#Tdmgfwig 4 vb vmg [w`ld Dbcvpodv Pgnwiovlbct 0;;1 dbcvolct v~b iltvt ba dovgnbplgt ba

    tgpldgt# Vmg alptv iltv) ~mldm o{{gopt lc [opv O) dbcvolct fgtdpl{vlbc ba tgpldgt ~mldmopg tw`egdv vb vmg awii o{{ildovlbc ba vmg pwigt wcfgp vmg {w`ild {pbdwpghgcv pgnwiovlbct# Lao tgpldg lc [opv O g}dggft vmg pgigocv vmpgtmbif) lv lt tw`egdv vb vmg awii {w`ild

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    {pbdwpghgcv pgnwiovlbct) twdm ot vmg b`ilnovlbc vb tw`egdv vmg tgpldg vb ofgpvltghgcv`gabpg oc o~opf ba dbcvpodv#

    >#0 Bci| ilhlvgf {opvt ba vmg Pgnwiovlbct o{{i| lc vmg dotg ba [opv @ tgpldgt dbcvpodvt ocffb cbv o{{i| vb tgpldg dbcdgttlbct bp dbcvpodvt vmov opg `gib~ vmg pgigocv vmpgtmbift#Twdm dbcvpodvt opg cbcgvmgigtt downmv `| ngcgpoi Vpgov| {plcdl{igt ba gqwoi vpgovhgcv)cbc(fltdplhlcovlbc ocf vpoct{opgcd|#

    >#4 ^lvm pgt{gdv vb dbcvpodv o~opf) vmg o~opf fgdltlbc hwtv dbh{i| ~lvm {pbdgfwpoi pwigtiolf fb~c ov vmg bwvtgv ocf ~mldm dbh{i| ~lvm vmg ngcgpoi {plcdl{igt ba cbc(fltdplhlcovlbc ocf gqwoi vpgovhgcv#

    >#6 Wcfgp vmg Pgnwiovlbct) o dbcvpodvlcn owvmbplv| ho| pgtgpg vmg plnmv vb {opvldl{ovg lc o{w`ild dbcvpodv o~opf {pbdgfwpg) vb gdbcbhld b{gpovbpt ~mldm b{gpovg tw{{bpvgfaodvbplgt) tw{{bpvgf `wtlcgttgt bp tw{{bpvgf gh{ib|hgcv {pbnpohhgt# Tw{{bpvgf`wtlcgtt hgoct o tgpldg ~mgpg hbpg vmoc 7;' ba vmg ~bpjgpt opg flto`igf {gptbct~mb `| pgotbc ba vmg covwpg bp tggplv| ba vmglp flto`lilv| opg wco`ig vb vojg w{ ~bpj lcvmg b{gc io`bwp hopjgv# Tw{{bpvgf gh{ib|hgcv {pbnpohhg hgoct o tdmghg wcfgp

    ~mldm ~bpj lt {pblfgf abp flto`igf {gptbct ocf ~mgpg hbpg vmoc 7;' ba vmg ~bpjgpt tbtw{{bpvgf opg flto`igf {gptbct ~mb `| pgotbc ba vmg covwpg bp tggplv| ba vmglp flto`lilv|opg wco`ig vb vojg w{ ~bpj lc vmg b{gc io`bwp hopjgv# Tw{{bpvgf aodvbp| hgoct ocgtvo`iltmhgcv ~mgpg hbpg vmoc 7;' ba vmg ~bpjgpt opg flto`igf {gptbct ~mb `| pgotbcba vmg covwpg bp tggplv| ba vmglp flto`lilv| opg wco`ig vb vojg w{ ~bpj lc vmg b{gc io`bwphopjgv#

    >#7 Vmg {pb{btoit lc vmg pg{bpv abp lcdiwflcn dbhhwclv| bp tbdloi `gcgalvt lc dbcvpodvt ~bwif`g tw`egdv vb vmg dbctvpolcvt ba vmg {w`ild {pbdwpghgcv pgnwiovlbct) ocf cb {pb{btoi docflto{{i| vmg ngcgpoi Vpgov| {plcdl{igt ba gqwoi vpgovhgcv) cbc(fltdplhlcovlbc ocfvpoct{opgcd|# Godm {pbdwpghgcv) vmgpgabpg) cggft vb `g ibbjgf ov bc dotg `| dotg`otlt vb fgvgphlcg ~mgvmgp lv ~bwif `g ov bff ~lvm Vpgov| {plcdl{igt#Mb~ggp) lc {podvldglv ho| `g flaaldwiv vb hojg twdm pgqwlpghgcvt dbh{ilocv ~lvm vmg Vpgov| {plcdl{igt#

    =# DBCTVLVWVLBCOI [B^GPT

    =#? Vmg tdb{g ba vmg Bgplg~ ! Tdpwvlc| Dbhhlvvggt lt dbcvolcgf ~lvmlc [opv 0) Opvldig 1 bavmg Dbwcdlit Dbctvlvwvlbc#

    =#0 Vmg Vgpht ba Pgagpgcdg ba vmg Bgplg~ ! Tdpwvlc| Dbhhlvvggt opg tgv bwv lc vmg

    Bgplg~ ocf Tdpwvlc| [pbdgfwpg Pwigt -[opv 6 ba vmg Dbctvlvwvlbc,#

    =#4 Lvgh = ba @wtlcgtt Hoconghgcv Bgplg~ ! Tdpwvlc| Dbhhlvvgg Vgpht ba Pgagpgcdgtvovgt vmov vmg pbig ba vmg Dbhhlvvgg lt5

    Vb dbbpflcovg ocf hbclvbp vmg ~bpj ba tdpwvlc| {ocgit ocf votj ocf alcltm npbw{t)lcdiwflcn dbctlfgplcn pg{bpvt ocf pgdbhhgcfovlbct ocf pgagpplcn vb vmg pgigocvfgdltlbc(hojlcn bf|#

    >>

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    >=

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    DBCVPODV HBCLVBPLCN OCF DBHHWCLV\ @GCGALV

    BQGPQLG^ OCF TDPWVLC\ VOTJ OCF ALCLTMNPBW[

    ALCOI PG[BPV

    >

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    Pgdbhhgcfovlbct

    Abiib~lcn dbctlfgpovlbc ba vmg glfgcdg pgdglgf) vmg Votj ocf Alcltm Npbw{hofg vmg abiib~lcn pgdbhhgcfovlbct5

    l, Dbh{ig} {pbdwpghgcv ocf dbcvpodv hbclvbplcn " hoconghgcv odvllv|tmbwif `g hocongf ~lvmlc vmg dbwcdli wcfgp vmg abiib~lcn tvpwdvwpg5

    [pbdwpghgcv Baaldgpt -~lvm pgt{bctl`lilv| abp t{gdla|lcn ocfcgnbvlovlcn dbh{ig} dbcvpodvt,:

    Fgilgp| ! [gpabphocdg Baaldgpt -~lvm pgt{bctl`lilv| abp hbclvbplcn "hoconlcn t{gdlalgf dbcvpodvt ocf fggib{lcn " holcvolclcn ocbcnblcn dbcvpodvwoi pgiovlbctml{ ~lvm gcfbpt,: ocf

    Digopi| fgalcgf ilcjongt tmbwif g}ltv `gv~ggc [pbdwpghgcv Baaldgptocf cbhlcovgf Fgilgp| ! [gpabphocdg Baaldgpt vb gctwpg o

    `oiocdg `gv~ggc vmg cgnbvlovlbc ba vmg dbcvpodv ocf `gtv {podvldg lcdbcvpodv fgilgp|#

    Lv lt pgdbhhgcfgf vmov Fgilgp| ! [gpabphocdg Baaldgpt opg lc {btv lcofocdg ba vmg {ioccgf dbhhgcdghgcv ba o dbcvpodv vb gctwpg thbbvm{motlcn bwv ba vmg dwppgcv oppocnghgcvt ocf vmg lcvpbfwdvlbc ocffgilgp| ba o cg~ dbcvpodvwoi pgiovlbctml{# Tvpwdvwpgf twddgttlbc{iocclcn oppocnghgcvt tmbwif `g lc {iodg vb gctwpg vmov vmg gttgcvloitjliit ocf jcb~igfng pgqwlpgf vb {pb{gpi| hocong dbcvpodvt abp vmglpgcvlpg ilagd|dig opg cbv ibtv#

    Do`lcgv opg pgqwgtvgf vb bwvilcg vmg `wfngv pgtbwpdg pgqwlpgf vb gco`igvmg dbwcdli vb gaagdvlgi| hocong dbh{ig} {pbdwpghgcv ocf dbcvpodvhbclvbplcn " hoconghgcv odvllv|#

    ll, Fgbigf {pbdwpghgcv ocf dbcvpodv hbclvbplcn " hoconghgcv odvllv|dwppgcvi| wcfgpvojgc ~lvmlc Ofwiv Tbdloi Dopg ocf Mgoivm) DmlifpgctTgpldgt ocf Gclpbchgcv) [iocclcn ocf Pgngcgpovlbc `g dgcvpoiltgf vb5gctwpg fgilgp| ba gdbcbhlgt ba tdoig: fggib{ ocf gcmocdg vmg lcvgpcoidbcvpbi apohg~bpj: ocf gctwpg vmov o dgcvpoi vgoh mot baaldgpt ~lvm vmgtjliit pgqwlpgf vb hocong dbcvpodvt gaagdvlgi|#

    lll, Godm opgo ba {pbdwpghgcv odvllv| lt vb mog o [gpabphocdg Ofltbp|Npbw{ ba cbv hbpg vmoc tl} @bpbwnm pgtlfgcvt ~mb hggv abwp vlhgt {gpoccwh vb db(bpflcovg ocf opvldwiovg aggf`odj apbh vmg gcf wtgp ~lvm[pbdwpghgcv Baaldgpt#

    l, Do`lcgv bwvilcg o{{pbodmgt vmg dbwcdli ~lii vojg vb gcdbwpong ibdoidbh{oclgt vb `gcgalv apbh ibdoi `wtlcgtt b{{bpvwclvlgt# Pgdbhhgcfgfb{vlbct lcdiwfg5

    Gtvo`iltmhgcv ba o dwtvbhgp aodlcn @wtlcgtt Mgi{fgtj:

    Gcmocdghgcvt vb vmg @wtlcgtt tgdvlbc ba vmg dbwcdlit ~g` tlvg:

    [pblflcn `plgalcnt vb ibdoi `wtlcgtt abpwht bc `wtlcgttb{{bpvwclvlgt oolio`ig) lcdiwflcn vmg [pbdwpg6Ibcfbc {bpvoi:

    =;

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    Lc pgiovlbc vb cg~ dbcvpodvt5

    ( Qgcfbpt vb ottltv vmg dbwcdli lc dpgovlcn5 ibdoi eb` b{{bpvwclvlgtvb gco`ig @opcgv pgtlfgcvt vb ngv `odj lcvb ~bpj: ocf npofwovgvpolcgg b{{bpvwclvlgt:

    ( O{{pgcvldgtml{ b{{bpvwclvlgt: ocf( Tw`(dbcvpodvlcn {opvt ba vmg tw{{i| dmolc -~mgpg {bttl`ig, vb

    ibdoi dbh{oclgt ~lvmlc vmg `bpbwnm#

    Lc offlvlbc vb vmg abphoi pgdbhhgcfovlbct tgv bwv o`bg) vmg Votj ocf AlcltmNpbw{ lfgcvlalgf vmg abiib~lcn {blcvt abp Do`lcgvt dbctlfgpovlbc5

    o, Tvg{t tmbwif `g vojgc vb lctvlvwvg o dwivwpg ba dbh{ilocdg ~lvmlc vmgdbwcdli) lcdiwflcn5

    o dbhhlvhgcv apbh Do`lcgv ocf Dbwcdli Flpgdvbpt vb vojg vmg tvg{t

    cgdgttop| vb gctwpg fgilgp| ba `gtv {podvldg {pbdwpghgcv ocfdbcvpodv hbclvbplcn " hoconghgcv vmpbwnmbwv vmg owvmbplv|) ocf vbbwvilcg vmg tvg{t vmov ~lii `g vojgc vb odmlgg vmlt:

    lcvpbfwdg o pgqwlpghgcv abp Dbwcdli Flpgdvbpt vb {pblfg oc occwoitlnc(baa ba dbcvpodvwoi dbh{ilocdg: ocf

    oii tvoaa lcbigf lc {pbdwpghgcv ocf dbcvpodv hbclvbplcn "hoconghgcv `glcn tgv hgotwpo`ig b`egdvlgt ocf {gpabphocdgvopngvt lc o{{poltoit pgnopflcn vmlt odvllv|#

    `, Gcmocdghgcvt tmbwif `g hofg vb vmg TO[ t|tvgh vb5

    hojg lv vmg dgcvpoi pg{btlvbp| abp dbwcdli dbcvpodvt: ocf

    wvliltg vmg t|tvgh abp odvwoi ocf g}dg{vlbc pg{bpvlcn

    =?

  • 8/2/2019 Barnet Council Task & Finish Group Contract Monitoring

    10/26

    Tgdvlbc Bcg

    ? Lcvpbfwdvlbc ocf @odjnpbwcf Lcabphovlbc

    ?#? Bc ?

    tv

    Cbgh`gp 0;?;) vmg @wtlcgtt Hoconghgcv Bgplg~ ocfTdpwvlc| Tw`(Dbhhlvvgg pgqwgtvgf o `plgalcn {o{gp bc {wpdmotlcn ocf{pbdwpghgcv odvllv| lc vmg dbwcdli# Lc pgqwgtvlcn vmg pg{bpv) vmg tw`(dbhhlvvgg ~gpg tggjlcn vb fgvgphlcg ~mgvmgp {wpdmotlcn ocf{pbdwpghgcv tmbwif `g lcdiwfgf lc vmg ~bpj {pbnpohhg abp o votj ocfalcltm npbw{ pglg~#

    ?#0 Lc vmg {gplbf `gv~ggc vmg pg{bpv `glcn pgqwgtvgf ocf {pgtgcvgf vb vmgtw`(dbhhlvvgg) lv ~ot onpggf lc Eocwop| 0;?? vmov o votj ocf alcltmnpbw{ bc {wpdmotlcn ocf {pbdwpghgcv ~bwif {pbdggf ot tbbc otpgtbwpdgt `gdohg oolio`ig ~lvmlc vmg Bgplg~ ocf Tdpwvlc| Baaldg#

    Vmg abiib~lcn hgh`gpt ~gpg tw`tgqwgcvi| o{{blcvgf vb vmg Votj ocfAlcltm Npbw{5

    Dbwcdliibp @ploc Tdmoho -Dmolphoc,Dbwcdliibp Ngba DbbjgDbwcdliibp @opp| GocngilDbwcdliibp Twp| JmovplDbwcdliibp Oioc Tdmcglfgphoc

    ?#4 Vmg tw`(dbhhlvvgg pgdglgf o `plgalcn {o{gp bc {wpdmotlcn ocf{pbdwpghgcv ov vmglp hggvlcn bc 0=vm Ag`pwop| 0;?? ~mldm tgv bwv5

    vmg dwppgcv o{{pbodm vb dbp{bpovg {pbdwpghgcv:

    oc gtvlhovg ba vbvoi lcaiwgcdgo`ig pggcwg t{gcf:

    lfgcvlalo`ig pgtbwpdgt fgfldovgf vb {pbdwpghgcv odvllv|:

    {gpabphocdg onolctv Dmopvgpgf Lctvlvwvg ba [w`ild Alcocdg ocfOddbwcvocd| -DL[AO, `gcdmhopjlcn owvmbplvlgt:

    o twhhop| ba vmg alcflcnt ba oc lcfg{gcfgcv pglg~ ba

    {pbdwpghgcv b{{bpvwclvlgt wcfgpvojgc `| Vpl`oi Dbctwivocd|:

    Bcg @opcgv {pbdwpghgcv odvllv|:

    vmg lh{ildovlbct ba vmg Cg~ Tw{{bpv Bpnocltovlbc Bcg @opcgv{pbegdv abp vmg [pbdwpghgcv Tgpldg: ocf

    vmg [pbdwpghgcv Tgpldg Lh{pbghgcv [ioc#

    ?#6 ^mgc pgdgllcn vmg pg{bpv) vmg tw`(dbhhlvvgg opvldwiovgf dbcdgpc vmov LVt|tvght ~gpg cbv tgv w{ vb tw{{bpv ocf gco`ig gaagdvlg) hbfgpc{pbdwpghgcv {podvldgt# Ov vmg hggvlcn) vmg Dbhhgpdloi Flpgdvbpodjcb~igfngf vmov of mbd {pbdwpghgcv oppocnghgcvt ~gpg lc {iodg ocflfgcvlalgf vmov lh{pbgf LV t|tvght) vlnmvgp pwigt ocf `gvvgp dbcvpbit ~gpg

    =0

  • 8/2/2019 Barnet Council Task & Finish Group Contract Monitoring

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    pgqwlpgf vb fgilgp dbtv pgfwdvlbct ocf gdbcbhlgt ba tdoig# Ov vmgdbcdiwtlbc ba vmg lvgh) vmg tw`(dbhhlvvgg twnngtvgf vmov vmg votj ocfalcltm npbw{ tmbwif dbctlfgp5

    pgqwgtvlcn fgvolit ba vmg dbcvpodvt wcfgp pglg~ -lc oddbpfocdg

    ~lvm vmg 0;?;"?? Dbp{bpovg [ioc {gpabphocdg vopngv ba pglg~dbcvpodvt ocf pgcgnbvlovg -la cgdgttop|, 7; {gp dgcv ba oii gcfbpodvllv|,: ocf

    vmg bwvdbhg ba vmg TO[ B{vlhltovlbc {pbegdv ocf vmg o`lilv| ba vmgt|tvgh vb fgilgp vmg {pbdwpghgcv tolcnt gcltongf#

    0# Vgpht ba Pgagpgcdg

    0#? Vmg Votj ocf Alcltm Npbw{ -VAN, lclvloii| hgv bc < Hopdm 0;?? vbdbctlfgp bwvilcg vgpht ba pgagpgcdg ocf pgdglg glfgcdg apbh vmg

    Ottltvocv Flpgdvbp Dbhhgpdloi Ottwpocdg ocf Mgof ba [pbdwpghgcv# Ovvmg hggvlcn) vmg VAN pgdglgf oc bgplg~ ba vmg {pbdwpghgcv odvllv| ovvmg dbwcdli#

    0#0 Hgh`gpt ~gpg lcabphgf vmov vmg hoebplv| ba {pbdwpghgcv odvllv| ~otwcfgpvojgc `| lcfllfwoi tgpldg opgot) ~lvm vmg Dgcvpoi [pbdwpghgcvVgoh {pblflcn tw{{bpv abp hoebp"dbh{ig} {pbdwpghgcv odvllv| vblcfllfwoi flpgdvbpovgt#

    0#4 ^mgc qwgtvlbcgf ~mov lh{pbghgcv cggfgf vb g hofg lc {pbdwpghgcv)vmg VAN ~gpg ofltgf `| baaldgpt vmov o dgcvpoiltovlbc ba {pbdwpghgcvodvllv| ~bwif5

    gco`ig t{gcf vb `g dovgnbpltgf:

    onnpgnovg t{gcf"gilhlcovg hogpldj t{gcf:

    odmlgg tdoig ba gdbcbh| :

    lctvlvwvg o hbpg tvpovgnld o{{pbodm: ocf

    gco`ig vmg dbwcdli vb `gdbhg hbpg dbhhgpdloii| hlcfgf#

    0#6 Vmg VAN qwgtvlbcgf mb~ baaldgpt odmlggf oiwg abp hbcg| vmpbwnm{pbdwpghgcv ocf {wpdmotlcn odvllv| ocf ~gpg lcabphgf vmov vmg dbwcdli{opvldl{ovgf lc vmg Ibcfbc Dbcvpodv ocf Tw{{ilgpt Npbw{) gco`ilcn vmgdbwcdli vb odmlgg gdbcbhlgt ba tdoig abp iopng tvocfopfltgf dbcvpodvt#

    0#7 Ov vmg hggvlcn) vmg VAN poltgf dbcdgpct pgnopflcn vmg iopng) dbh{ig}ocf cbc(tvocfopfltgf dbcvpodvt vmov ~bwif pgtwiv apbh lh{ighgcvovlbc baBcg @opcgv {pbegdvt# Hgh`gpt gh{motltgf vmg lh{bpvocdg ba gctwplcnvmov dbcvpodvt ~lvm g}vgpcoi tgpldg {pblfgpt ~gpg pb`wtv -vb {pggcvtw{{ilgpt apbh lctgpvlcn g}{gctlg dbcvpodv oplovlbct oavgp dbcvpodvo~opf, ocf aig}l`ig -vb gco`ig vmg dbwcdli ocf tw{{ilgpt vb pgt{bcf vb

    dmocnlcn dlpdwhtvocdgt,# Lc pgiovlbc vb Bcg @opcgv [pbnpohhg

    =4

  • 8/2/2019 Barnet Council Task & Finish Group Contract Monitoring

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    {pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv odvllv|) Hgh`gpttbwnmv ottwpocdg vmov vmg abiib~lcn ~bwif `g offpgttgf5

    pb`wtv docdgiiovlbc diowtgt abp cbc(dbcabphocdg"dbh{ilocdg la vmgtw{{ilgp aoligf vb hggv dbcvpodvwoi b`ilnovlbct:

    aig}l`lilv| vb pgodv ocf pgt{bcf vb dmocnlcn dlpdwhtvocdgt vbhlvlnovg onolctv vmg pltj ba dbcvpodvbpt tw`hlvvlcn ibtt(igofgp `lft)vmgc hojlcn tlnclaldocv g}vpo dmopngt fwplcn vmg ilagvlhg ba vmgdbcvpodv:

    gqwoilvlgt dbctlfgpovlbct:

    pb`wtv g}lv tvpovgnlgt:

    gctwplcn vmov {o| ocf {gpabphocdg dbcflvlbct opg dbppgdv -vbhlvlnovg onolctv vmg pltj ba ibcn(vgph alcocdloi dbctgqwgcdgt abpvmg owvmbplv|,:

    molcn g}{gpvltg ~lvmlc vmg dbwcdli vb hocong dbh{ig}{pbdwpghgcv odvllv|:

    gctwplcn vmov vmgpg lt oc o{{pb{plovg `oiocdg ba qwocvlvovlg ocfqwoilvovlg {gpabphocdg hgotwpgt vb gctwpg oc o{{pb{plovg`oiocdg lt odmlggf `gv~ggc dbtv ocf qwoilv| dbctlfgpovlbct: ocf

    lcdbp{bpovlbc ba h|tvgp| tmb{{gpt? lcvb dbcvpodv t{gdlaldovlbct#

    0#1 Lc pgt{bctg) vmg VAN ~gpg lcabphgf vmov lH[B^GP) vmg dbwcdlit Bcg@opcgv [pbnpohhg lh{ighgcvovlbc {opvcgp ~bwif oilfovg tgpldg

    t{gdlaldovlbct {pg{opgf | baaldgpt# Hgh`gpt cbvgf vmov ~mgpg tgpldgt~gpg bwvtbwpdgf) lv ~ot ocvldl{ovgf vmov o{{pb}lhovgi| >' ba tvoaa ~bwif`g pgvolcgf lc(mbwtg lc o dbcvpodv hbclvbplcn ocf dbh{ilocdg do{odlv|#

    0#> Ov vmg dbcdiwtlbc ba vmg hggvlcn) vmg VAN pgqwgtvgf vmov vmg bwvilcgvgpht ba pgagpgcdg vmov mof `ggc {pgtgcvgf vb vmg lclvloi hggvlcn `gpgltgf vb lcdbp{bpovg dbcvpodv hbclvbplcn ocf hoconghgcv) ibdoi{pbdwpghgcv) fghbdpovld oddbwcvo`lilv| lc bwvtbwpdgf tgpldgt ocfdgcvpoiltgf gptwt fgbigf {pbdwpghgcv odvllv|#

    0#= Fwg vb o iodj ba oolio`ig tw{{bpv baaldgpt) vmg VAN flf cbv pgdbcgcg

    wcvli 06 Ho| 0;??# Pgltgf vgpht ba pgagpgcdg ~gpg dbctlfgpgf ov vmghggvlcn) dbgplcn vmg jg| ilcgt ba gcqwlp| ot bwvilcgf ov 0#> o`bg# Ovvmg hggvlcn) Hgh`gpt pgqwgtvgf offlvlbcoi lcabphovlbc lc pgiovlbc vb5dbcvpodv hbclvbplcn: {bvgcvloi gdbcbhlgt ba tdb{g ocf tdoig: tgvvighgcvvgpht: tvg{t vojgc vb fgplg `gtv oiwg vmpbwnmbwv vmg dbcvpodv ilagd|dig:

    ?H|tvgp| tmb{{lcn bp o h|tvgp| dbctwhgp lt o vbbi wtgf g}vgpcoii| `| hopjgv

    pgtgopdm dbh{oclgt bp ~ovdmfbn bpnocluovlbct bp lcvgpcoii| `| dbh{oclgt vmghtgigt vbhgotwpg qwoilv| ba tgpldg bp dbh{ilocdg vb pgnwiovlbc) bp vb novmgp t{gdlald lcabphovlbc o`bwv{pbfwdvt ocf tgpldgt# Vmg h|tvgp| dbctwhgp.t t{gdlald lfgcvlv| lt ngcgpoii| cbv jcb~c | vmg

    gtvo`iltmhgcv glcn goiwovgf# H|tvgp| tmb{{gpt {gpabph t{gdlald votjt twdm ot {wpdmotlcno {pbfwdv) otjlcn qwgtvlbct) pgnltvgplcn dbh{iolcvt bp `gmolcn lc o dgpvolc ~o|) ocf vmgc{pblfg fgvoligf pg{bpvt bp aggf`odj o`bwv vmglp g}{gplgcdgt#

    =6

    http://en.wikipedia.org/wiki/Market_researchhttp://en.wikipedia.org/wiki/Market_researchhttp://en.wikipedia.org/wiki/Feedback#In_organizationshttp://en.wikipedia.org/wiki/Feedback#In_organizationshttp://en.wikipedia.org/wiki/Market_researchhttp://en.wikipedia.org/wiki/Market_research
  • 8/2/2019 Barnet Council Task & Finish Group Contract Monitoring

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    `wtlcgtt cgv~bpjt b{gpovlcn lc @opcgv: ocf o {bttl`ig tlvg ltlv vb CbpvmIbcfbc @wtlcgtt [opj vb `g vojgc vmpbwnm vmg {wpdmotg vb {o| {pbdgtt#

    0#< Abiib~lcn vmg 06 Ho| 0;?? hggvlcn) v~b pg{bpvt ~gpg {pgtgcvgf vb vmgdbwcdlit Owflv Dbhhlvvgg -?1 Ewcg 0;??, ~mldm mlnmilnmvgf fgaldlgcdlgt

    ~lvm vmg dbwcdlit dbcvpodv hbclvbplcn oppocnghgcvt -Hgv[pb Po{lfPgt{bctg Lcvgpcoi Owflv Pg{bpv0 ocf Lcvgpcoi Owflv Occwoi B{lclbc4,#^mlig vmg alcflcnt ba vmg v~b Lcvgpcoi Owflv pg{bpvt ~gpg ba dbcdgpc vb vmgVAN) lv ~ot cbvgf vmov vmg dbwcdli mof pgt{bcfgf vbvmg lttwgt poltgf loo [pbdwpghgcv Dbcvpbit ocf Hbclvbplcn Odvlbc [ioc6# ^mgc vmg VANpgdbcgcgf bc ?6 Ewcg 0;?? vb onpgg vmglp vgpht ba pgagpgcdg) lv ~otonpggf vmov dbcvpodv hbclvbplcn ocf hoconghgcv tmbwif `g nlgc{pgdgfgcv bgp {pbdwpghgcv oppocnghgcvt fwg vb vmg tlnclaldocdg ba vmglttwg ibdoii|#

    0#?; Vmg VAN ~gpg hlcfawi vmov [pbdwpghgcv Dbcvpbit ocf Hbclvbplcn Odvlbc

    [ioc ~ot g}{gdvgf vb offpgtt vmg hoebplv| ba vmg lfgcvlalgf ~gojcgttgtlc vmg dbwcdlit lcvgpcoi dbcvpbi gclpbchgcv ocf tbwnmv vb gctwpg vmovvmg| flf cbv fw{ildovg vmg ~bpj ba vmg Owflv Dbhhlvvgg lc wcfgpvojlcnvmglp pglg~# Vb vmov gcf) vmg VAN onpggf vb abdwt vmglp ~bpj bclfgcvla|lcn ~mov tvg{t vmg dbwcdli tmbwif vojg lc vmg ibcn(vgph vb lctvlvwvgo pb`wtv dbcvpodv hbclvbplcn ocf hoconghgcv apohg~bpj vb hocongdwppgcv ocf awvwpg odvllv|#

    0#?? Lc offlvlbc) hgh`gpt tbwnmv vb dbctlfgp ~mov dbtv gaagdvlg tvg{t vmgdbwcdli dbwif vojg vb `gcgalv vmg ibdoi gdbcbh| vmpbwnm ibdoi{pbdwpghgcv ocf `wtlcgtt tw{{bpv oppocnghgcvt#

    0#?? Oddbpflcni|) vmg VAN onpggf vb pgabdwt vmglp vgpht ba pgagpgcdg bcdbcvpodv hbclvbplcn ->;', ocf dbhhwclv| `gcgalv -4;',# Onpggf vgphtba pgagpgcdg opg tgv bwv ov O{{gcfl} O#

    4# Pglg~ Abphov

    4#? Lc oddbpfocdg ~lvm gtvo`iltmgf `gtv {podvldg) vmg VAN wcfgpvbbj o tgplgtba glfgcdg novmgplcn tgttlbct ~lvm jg| tvojgmbifgpt#

    4#0 Vmgtg glfgcdg tgttlbct ~gpg tw{{bpvgf `|5

    O pglg~ ba dwppgcv {pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv oppocnghgcvt ocf bcnblcn lttwgt:

    O pglg~ ba `gtv {podvldg nwlfocdg:

    Pg{bpvt ocf lcabphovlbc {pbfwdgf tw`hlvvgf `| vmg Dbp{bpovg[pbdwpghgcv Vgoh: ocf

    0

    mvv{5""dbhhlvvgg{o{gpt#`opcgv#nb#wj"fghbdpod|"pg{bpvt"pg{bpvfgvoli#ot{2Pg{bpvLF8?;6;= 4mvv{5""dbhhlvvgg{o{gpt#`opcgv#nb#wj"fghbdpod|"pg{bpvt"pg{bpvfgvoli#ot{2Pg{bpvLF8?;6;

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    Pgtgopdm {w`iltmgf `| g}{gpvt bc dbhhwclv| `gcgalv ocftwtvolco`lilv|#

    4#4 Vmg gcnongf tvojgmbifgpt lcdiwfgf5

    Do`lcgv Hgh`gp abp Pgtbwpdgt ocf [gpabphocdg: Fg{wv| Dmlga G}gdwvlg:

    Dbp{bpovg [pbdwpghgcv Vgoh -lcdiwflcn Ottltvocv Flpgdvbp)Dbhhgpdloi Ottwpocdg ocf Mgof ba [pbdwpghgcv,:

    [pbdwpghgcv tgpldg igoft -lcdiwflcn Ottltvocv Flpgdvbpt ocfMgoft ba Tgpldg,:

    @wtlcgtt Iloltbc Baaldgpt:

    O twtvolco`ig {pbdwpghgcv g}{gpv ofltbp: ocf

    Mgof ba [pbdwpghgcv) Moh{tmlpg Dbwcv| Dbwcdli#

    4#6 Vmg pg{bpv ba vmg VAN fgvolit vmg alcflcnt ba vmg glfgcdg novmgplcntgttlbct pgiovlcn vb dbcvpodv hbclvbplcn"hoconghgcv ocf dbhhwclv|`gcgalv ~mldm ghgpngf fwplcn vmg dbwptg ba vmg pglg~) cohgi|5

    ?# Dwppgcv dbcvpodv hbclvbplcn oppocnghgcvt ~lvmlc dbp{bpovg ocffgbigf {pbdwpghgcv vgoht#

    0# [bvgcvloi o{{pbodmgt vb lcdbp{bpovlcn dbhhwclv| `gcgalv ocftwtvolco`lilv| lcvb {pbdwpghgcv ocf dbcvpodvlcn#

    4# Dbp{bpovg lh{pbghgcvt vb dbcvpodv hbclvbplcn oppocnghgcvt ocfpgdbhhgcfgf awvwpg fggib{hgcvt#

    4#7 Tgdvlbc v~b fgvolit vmg alcflcnt ba vmg VAN lc pgiovlbc vb {pbdwpghgcv ocfdbcvpodv hbclvbplcn oppocnghgcvt ~lvm tgdvlbc vmpgg bwvilclcn vmg pglg~talcflcnt pgnopflcn dbhhwclv| `gcgalvt `gabpg twhhopltlcn vmgdbcdiwflcn pghopjt ba vmg VAN#

    =1

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    15/26

    Tgdvlbc V~b

    ? [pbdwpghgcv ocf Dbcvpodv Hbclvbplcn Oppocnghgcvt

    Dwppgcv tvpwdvwpg

    ?#? [pbdwpghgcv odvllv| ~lvmlc vmg dbwcdli b{gpovgt) vb o iopng g}vgcv) bc ofgbigf `otlt -vb tgpldg opgot,# Vmg dbwcdli mot o thoii Dgcvpoi[pbdwpghgcv Vgoh -D[V, ~mldm {pblfgt tw{{bpv vb dbh{ig}{pbdwpghgcv odvllv| ocf oitb hocongt tbhg dbp{bpovg dbcvpodvt#

    ?#0 Vmg D[V dbh{pltgt oc Ottltvocv Flpgdvbp -Dbhhgpdloi Ottwpocdg,) oMgof ba [pbdwpghgcv) vmpgg [pbdwpghgcv Hocongpt) o DbcvpodvtHocongp ocf o [pbdwpghgcv T|tvght Baaldgp# [pbdwpghgcv Hocongpt{pblfg tw{{bpv vb vmg dbwcdlit tgpldg opgot lc wcfgpvojlcn

    {pbdwpghgcv odvllv|# Dbcvpodv hbclvbplcn ocf hoconghgcv lt {plhopli|wcfgpvojgc `| tgpldg opgot#

    ?#4 Tbhg tgpldg opgot mog baaldgpt ~mldm fgoi oihbtv g}diwtlgi| ~lvm{pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv -g#n# vmg Tw{{i|Hoconghgcv Vgoh lc Ofwiv Tbdloi Dopg ocf Mgoivm,# Mb~ggp) lv ltcbvo`ig vmov {pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv odvllv| ltbpflcopli| wcfgpvojgc `| baaldgpt ~lvmlc tgpldg opgot) ~lvm vmlt odvllv|`glcn bci| o {pb{bpvlbc ba o `pbofgp pocng ba tvoaa fwvlgt# Fwg vb vmgfgbigf covwpg ba vmgtg oppocnghgcvt) lv lt dwppgcvi| flaaldwiv abp vmgdbwcdli vb wcfgpvojg oc oddwpovg ottgtthgcv ba vmg vbvoi ohbwcv ba

    baaldgp pgtbwpdg odpbtt vmg owvmbplv| fgfldovgf vb {pbdwpghgcv ocfdbcvpodv hbclvbplcn"hoconghgcv#

    Dwppgcv Lttwgt ocf Hlvlnovlcn Odvlbct

    ?#6 Pgdgcv ggcvt mog nlgc {pbhlcgcdg vb {pbdwpghgcv ocf dbcvpodvhbclvbplcn lttwgt# Lcvgpcoi Owflv pg{bpvt bc Hgv[pb Po{lf Pgt{bctgocf vmg Lcvgpcoi Owflv Occwoi B{lclbc {pgtgcvgf vb vmg Owflv Dbhhlvvgglc Ewcg 0;?? mlnmilnmvgf vmg cgdgttlv| ba vmg dbwcdli vojlcn tvg{t vbtvpgcnvmgc dbcvpbi oppocnghgcvt odpbtt vmg bpnocltovlbc# O cwh`gp bahgotwpgt mog `ggc lcvpbfwdgf vb hlvlnovg vmg pltjt ottbdlovgf ~lvmg}ltvlcn cbc(dbh{iolcv dbcvpodvt odpbtt vmg dbwcdli ocf vb lh{pbg vmglcvgpcoi dbcvpbi gclpbchgcv) lcdiwflcn5

    Dpgovlbc ba dbp{bpovg dbcvpodvt pgnltvgp:

    O pglg~ ba dbh{ilocdg ba dwppgcv dbcvpodvt:

    O abp~opf {ioc ocf vlhgilcg ba {pbdwpghgcv odvllv| abp vmgpgholcfgp ba 0;??"?0 ocf abp 0;?0"?4:

    Lfgcvla|lcn vmg cwh`gp ba {pbegdvt vmov ~lii ocf ~lii cbv pgqwlpg{w`ildovlbc bc vmg Baaldloi Ebwpcoi abp vmg Gwpb{goc Wclbc -BEGW,

    ocf ofmgpgcdg vb vmg GW {pbdwpghgcv pgnlhg) lh{ighgcvgf lc vmgWJ `| vmg [w`ild Dbcvpodvt Pgnwiovlbct 0;;1:

    =>

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    Wcfgpvojlcn pltj ottgtthgcvt vb gctwpg gaagdvlg {plbplvltovlbc ocfpgtbwpdg {iocclcn: ocf

    G}{ibplcn {bttl`ig apohg~bpjt oolio`ig vb ilhlv {pbdwpghgcvodvllv| vlhgilcgt ocf tw{{bpv twddgttawi {pbegdv fgilgp|#

    ?#7 ^mlig vmg VAN ~gidbhgf vmg odvlbct vmov mof `ggc vojgc vb fovg)hgh`gpt tbwnmv ottwpocdg vmov vmg dbwcdli ~bwif mog oc bcnblcno{{pb{plovg bpnocltovlbcoi apohg~bpj ocf tjliit `otg vb gctwpg vmovgaagdvlg {pbdwpghgcv ocf dbcvpodv hbclvbplcn oppocnghgcvt ~gpg lc{iodg) {opvldwiopi| fwg vb vmg dbh{ig} covwpg ba dbcvpodvt ilcjgf vb vmgBcg @opcgv [pbnpohhg#

    Pgqwlpghgcv abp Dmocng

    ?#1 Vmg glfgcdg dbctlfgpgf `| vmg VAN fwplcn vmg dbwptg ba vmg pglg~

    lfgcvlalgf vmov molcn o {plhopli| fgbigf {pbdwpghgcv awcdvlbc motpgtwivgf lc oc lcdbctltvgcv o{{pbodm vb {pbdwpghgcv ocf dbcvpodvhoconghgcv odpbtt vmg dbwcdlit flpgdvbpovgt# Vmg iodj ba dbp{bpovgbgptlnmv ba {pbdwpghgcv ocf dbcvpodv hbclvbplcn mot pgtwivgf lc oclcdbctltvgcv o{{pbodm ocf o iodj ba tvpovgnld abdwt# Jg| alcflcnt apbhlcvgpcoi ocf g}vgpcoi pglg~t tw{{bpv vmg cggf abp dmocng5

    Lcvgpcoi Owflv Pglg~ 0;??

    Ilhlvgf owflv b{lclbc:

    ^gojcgttgt lc dbcvpbi t|tvgh:

    Iggit ba cbc(dbh{ilocdg {iodg vmg t|tvght b`egdvlgt ov pltj: ocf

    Pbigt ocf pgt{bctl`lilvlgt ba fgbigf {pbdwpghgcv vgoht"baaldgptopg wcdigop

    Vpl`oi Dbctwivocd| Pglg~ 0;?;

    Ot o pgtwiv ba vmg fgbigf tvpwdvwpg) tvoaa opg wciljgi| vb mog vmgpgqwlpgf tjliit ocf g}{gplgcdg vb lcdpgotg gaaldlgcd|:

    Iodj ba dbcvpbi bgp g}{gcflvwpg ocf vmg gtvo`iltmhgcv ba cg~tw{{ilgpt: ocf

    [bvgcvloi vb pgfwdg dbtvt `| pgfwdlcn vmg cwh`gp ba vpoctodvlbct`glcn {pbdgttgf#

    Abwp \gop Dbcvpodv [ioc

    Fgio|gf tw`hlttlbct vb dbcvpodvt pgnltvgp mlnmilnmvt fovo no{t:

    Lcofgqwovg abdwt bc hgflwh(vgph alcocdloi {iocclcn: ocf

    Dbcvpodv g}vgctlbct opg `glcn pgqwgtvgf fwg vb o iodj ba {iocclcnlc vmg {pbdwpghgcv {pbdgtt#

    ==

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    ?#> Lc pgt{bctg vb vmg lttwgt mlnmilnmvgf `| vmg Owflv Dbhhlvvgg ocf vmgpgdbhhgcfovlbct ba lcvgpcoi ocf g}vgpcoi pglg~t) tgpldg lh{pbghgcvt{ioccgf ocf bcnblcn lcdiwfg5

    Pgltg ocf w{fovg vmg dbwcdlit [pbdwpghgcv Tvpovgn|:

    Onpgg o tvpovgnld apohg~bpj vb tw{{bpv vmg {pbdwpghgcv {motg bcvmg Bcg @opcgv [pbnpohhg:

    Pglg~ ocf w{fovg Dbcvpodv [pbdgfwpg Pwigt ocf [pbdwpghgcvDbfg ba [podvldg:

    Pglg~ {pbdwpghgcv t{gcf odpbtt flpgdvbpovgt) lfgcvla| {pblfgptocf pglg~ dwppgcv dbcvpodvwoi oppocnghgcvt:

    Gctwpg Bcg @opcgv {pbnpohhg mot oc o{{pb{plovgi| pgtbwpdgf{pbdwpghgcv vgoh:

    Fggib{ o dbp{bpovg dbcvpodv pgnltvgp:

    Gcmocdg lcvgpcoi ocf g}vgpcoi ltl`lilv| ba dbcvpodv g}{gcflvwpg:

    Wcfgpvojg o `wtlcgtt {pbdgtt pglg~ vb lh{pbg lcvgpcoi dbcvpbit|tvght:

    Pglg~ tvocfopf vgpht ocf dbcflvlbct:

    Owflv oii gcfbpt:

    Fggib{ oc g({pbdwpghgcv tvpovgn|: ocf

    Fggib{ oc g({pbdwpghgcv " g(vgcfgplcn opgo ba vmg dbwcdlit~g`tlvg#

    0 Jg| Alcflcnt

    Dbiio`bpovlg [pbdwpghgcv " [wpdmotlcn ocf Gdbcbhlgt baTdoig

    0#? Lc dbctlfgplcn {pbdwpghgcv ocf dbcvpodv hbclvbplcn oppocnghgcvt) vmgVAN qwgtvlbcgf ~mgvmgp vmg dbwcdli ~gpg lcbigf lc oc| {pbdwpghgcvdbctbpvlwht bp tvpovgnld oiilocdgt ~mldm ~bwif fgilgp gdbcbhlgt batdoig bp gaaldlgcdlgt# Hgh`gpt ~gpg lcabphgf vmov vmg dbwcdli mof

    pgdgcvi| eblcgf vmg ^gtv Ibcfbc Oiilocdg -^IO,) o dbiio`bpovlg `bf|~mldm tggjt vb fgilgp gaaldlgcd| tolcnt ocf tgpldg lh{pbghgcvt# Lv~ot cbvgf vmov vmg Bcg @opcgv [ottgcngp Vpoct{bpv {pbegdv lcbigfdbiio`bpovlg ~bpjlcn ~lvm bvmgp Ibcfbc `bpbwnmt lc vmg ^IO ocf vmg{pbegdv ~ot g}{gdvgf vb fgilgp tlnclaldocv gaaldlgcd| tolcnt vmpbwnm otmopgf tgpldg oppocnghgcv#

    0#0 Hgh`gpt ~gpg oitb ofltgf vmov vmg dbwcdli ~gpg {opv ba vmg IbcfbcDbcvpodv ocf Tw{{ilgpt Npbw{) o dbctbpvlwh ~mldm ottltvgf lc b`volclcn`gtv oiwg abp iopng tvocfopfltgf dbcvpodvt) twdm ot tvovlbcgp| tw{{ilgt#

    0#4 Vmg Dgcvpoi [pbdwpghgcv Vgoh mof oitb ggc dbctlfgplcn wvliltlcn vmg[pbdwpg6Ibcfbc {bpvoi -o {oc(Ibcfbc {pbdwpghgcv {bpvoi t{bctbpgf `|

    =

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    Pgtbwpdgt ocf [gpabphocdg ofltgf vmg VAN vmov mg tw{{bpvgf vmgdgcvpoiltovlbc ba {pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv vblcdpgotg dbcvpbi ocf {pbagttlbcoilth# ^mlig tw{{bpvlcn vmg dbcdg{v) vmgFg{wv| Dmlga G}gdwvlg poltgf dbcdgpct vmov vmg pgtbwpdgt pgqwlpgf vbfgilgp o Dbp{bpovg Dbcvpodv Hbclvbplcn Tgpldg ~gpg dwppgcvi|

    wc`wfngvgf ocf tbwnmv pgdbhhgcfovlbct apbh vmg VAN pgnopflcnawcflcn tbwpdgt#

    0#< Lc cbvlcn vmg dbtv lh{ildovlbct ba fgilgplcn o Dbp{bpovg DbcvpodvlcnHbclvbplcn Tgpldg) vmg VAN gh{motltgf vmg lh{bpvocdg ba vmg dbwcdlimolcn baaldgpt lc {iodg ~lvm vmg pgqwlpgf tjliit) jcb~igfng ocf g}{gpvltgvb hocong vmg dbh{ig} {pbdwpghgcv ocf dbcvpodvhbclvbplcn"hoconghgcv vmov ~bwif pgtwiv apbh vmg lh{ighgcvovlbc ba vmgBcg @opcgv [pbnpohhg#

    4 [pbdwpghgcv ocf Dbcvpodv Hbclvbplcn Oppocnghgcvt (

    Pgdbhhgcfovlbct4#? Abiib~lcn dbctlfgpovlbc ba vmg glfgcdg pgdglgf) vmg VAN hofg vmg

    abiib~lcn pgdbhhgcfovlbct5

    l, Dbh{ig} {pbdwpghgcv ocf dbcvpodv hbclvbplcn " hoconghgcv odvllv|tmbwif `g hocongf ~lvmlc vmg dbwcdli wcfgp vmg abiib~lcn tvpwdvwpg5

    [pbdwpghgcv Baaldgpt -~lvm pgt{bctl`lilv| abp t{gdla|lcn ocfcgnbvlovlcn dbh{ig} dbcvpodvt,:

    Fgilgp| ! [gpabphocdg Baaldgpt -~lvm pgt{bctl`lilv| abp hbclvbplcn "hoconlcn t{gdlalgf dbcvpodvt ocf fggib{lcn " holcvolclcn ocbcnblcn dbcvpodvwoi pgiovlbctml{ ~lvm gcfbpt,: ocf

    Digopi| fgalcgf ilcjongt tmbwif g}ltv `gv~ggc [pbdwpghgcv Baaldgptocf cbhlcovgf Fgilgp| ! [gpabphocdg Baaldgpt vb gctwpg o`oiocdg `gv~ggc vmg cgnbvlovlbc ba vmg dbcvpodv ocf `gtv {podvldg lcdbcvpodv fgilgp|#

    Lv lt pgdbhhgcfgf vmov Fgilgp| ! [gpabphocdg Baaldgpt opg lc {btv lcofocdg ba vmg {ioccgf dbhhgcdghgcv ba o dbcvpodv vb gctwpg thbbvm{motlcn bwv ba vmg dwppgcv oppocnghgcvt ocf vmg lcvpbfwdvlbc ocffgilgp| ba o cg~ dbcvpodvwoi pgiovlbctml{# Tvpwdvwpgf twddgttlbc{iocclcn oppocnghgcvt tmbwif `g lc {iodg vb gctwpg vmov vmg gttgcvloitjliit ocf jcb~igfng pgqwlpgf vb {pb{gpi| hocong dbcvpodvt abp vmglpgcvlpg ilagd|dig opg cbv ibtv#

    Do`lcgv opg pgqwgtvgf vb bwvilcg vmg `wfngv pgtbwpdg pgqwlpgf vb gco`igvmg dbwcdli vb gaagdvlgi| hocong dbh{ig} {pbdwpghgcv ocf dbcvpodvhbclvbplcn " hoconghgcv odvllv|#

    ll, Fgbigf {pbdwpghgcv ocf dbcvpodv hbclvbplcn " hoconghgcv odvllv|

    dwppgcvi| wcfgpvojgc ~lvmlc Ofwiv Tbdloi Dopg ocf Mgoivm) DmlifpgctTgpldgt ocf Gclpbchgcv) [iocclcn ocf Pgngcgpovlbc `g dgcvpoiltgf vb

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    gctwpg fgilgp| ba gdbcbhlgt ba tdoig) fggib{ ocf gcmocdg vmg lcvgpcoidbcvpbi apohg~bpj) ocf gctwpg vmov o dgcvpoi vgoh mot baaldgpt ~lvm vmgtjliit pgqwlpgf vb hocong dbcvpodvt gaagdvlgi|#

    Lc offlvlbc vb vmg abphoi pgdbhhgcfovlbct tgv bwv o`bg) vmg Npbw{

    lfgcvlalgf vmg abiib~lcn {blcvt abp Do`lcgvt dbctlfgpovlbc5

    o, Tvg{t tmbwif `g vojgc vb lctvlvwvg o dwivwpg ba dbh{ilocdg ~lvmlc vmgdbwcdli) lcdiwflcn5

    o dbhhlvhgcv apbh Do`lcgv ocf Dbwcdli Flpgdvbpt vb vojg vmg tvg{tcgdgttop| vb gctwpg fgilgp| ba `gtv {podvldg {pbdwpghgcv ocfdbcvpodv hbclvbplcn " hoconghgcv vmpbwnmbwv vmg owvmbplv|) ocf vbbwvilcg vmg tvg{t vmov ~lii `g vojgc vb odmlgg vmlt:

    lcvpbfwdg o pgqwlpghgcv abp Dbwcdli Flpgdvbpt vb {pblfg oc occwoitlnc(baa ba dbcvpodvwoi dbh{ilocdg: ocf

    oii tvoaa lcbigf lc {pbdwpghgcv ocf dbcvpodv hbclvbplcn "hoconghgcv `glcn tgv hgotwpo`ig b`egdvlgt ocf {gpabphocdgvopngvt lc o{{poltoit pgnopflcn vmlt odvllv|#

    `, Gcmocdghgcvt tmbwif `g hofg vb vmg TO[ t|tvgh vb5

    hojg lv vmg dgcvpoi pg{btlvbp| abp dbwcdli dbcvpodvt: ocf

    wvliltg vmg t|tvgh abp odvwoi ocf g}dg{vlbc pg{bpvlcn#

    Tgdvlbc Vmpgg

    ? Dbhhwclv| @gcgalv ocf Twtvolco`lilv|

    Dwppgcv Oppocnghgcvt

    ?#? Ot {opv ba vmg pglg~) vmg VAN onpggf vmov dbctlfgpovlbc `g nlgc vb

    tvg{t vmov vmg dbwcdli hlnmv vojg vb fgilgp ibdoi gdbcbhld gcgalv# ^mlighgh`gpt ~gpg o~opg vmov vmg dbwcdli cggfgf vb `oiocdg vmgodmlgghgcv ba `gtv oiwg ~mgc o~opflcn dbcvpodvt abp ~bpjt) tgpldgtocf tw{{ilgt) vmg| oitb dbctlfgpgf vmov pgiovlgi| ib~ dbtv tvg{t dbwif `gvojgc vb lh{pbg pgiovlbctml{t ocf vpoflcn ilcjt ~lvm ibdoi `wtlcgttgt vbfgplg `gcgalv abp vmg ibdoi gdbcbh|#

    ?#0 Lc Ewcg 0;??) vmg VAN pgdglgf lcabphovlbc apbh vmg @wtlcgtt IloltbcVgoh lc vmg Pgngcgpovlbc Tgpldg pgnopflcn dwppgcv `wtlcgttgcnonghgcv odvllv|# Lv ~ot cbvgf vmov lc 0;;=) Do`lcgv mof o{{pbgfvmg dpgovlbc ba o @wtlcgtt Ilcjt Baaldgp {btv vb tvpgcnvmgc ilcjt ~lvm vmg

    ibdoi `wtlcgtt dbhhwclv|# Pgt{bctl`lilvlgt lcdiwfg5

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    wcfgptvocflcn hbpg o`bwv vmg lh{odv ba dwppgcv gdbcbhlddlpdwhtvocdgt bc ibdoi `wtlcgttgt:

    gtvo`iltmhgcv vb~c dgcvpg @wtlcgtt Abpwht:

    tw{{bpv ibdoi thoii ocf hgflwh tlugf gcvgp{pltgt) gco`ilcn vmgh vb

    `g hbpg o~opg ba ocf `lf abp dbcvpodvt apbh ibdoi fggib{gpt: {pblfg tw{{bpv ocf ofldg:

    gcdbwpong ilcjt `gv~ggc `wtlcgtt ocf gfwdovlbc: ocf

    `wtlcgtt iloltbc#

    ?#4 Vmg Npbw{ ~gpg ofltgf vmov fwplcn 0;?; ocf 0;??) twpg|t ba`wtlcgttgt mof `ggc wcfgpvojgc lc vb~c dgcvpg ibdovlbct vb lfgcvla|`wtlcgtt v|{gt) lttwgt) vmg vpoflcn gclpbchgcv ocf {bvgcvloigclpbchgcvoi lh{pbghgcvt# Gcvmwtloth ba ibdoi `wtlcgttgt mot `ggcwtgf vb gtvo`iltm vb~c dgcvpg `wtlcgtt abpwht#

    Dwppgcv Lclvlovlgt

    ?#6 Hgh`gpt ~gpg lcabphgf vmov vb~c dgcvpg `wtlcgtt abpwht mof ggcdpgovgf lc Dml{{lcn @opcgv ocf Gfn~opg) ocf ~gpg oitb lc fggib{hgcvlc Nbifgpt Npggc) Alcdmig| Dmwpdm Gcf ocf cbpvm Alcdmig|# Vmg abpwhtgco`igf `wtlcgttgt vb vojg pgt{bctl`lilv| abp hopjgvlcn ocf {pbhbvlbc bavmglp vb~c dgcvpgt) ocf vb lcabph {bild| ocf tgpldg {pbltlbc# Awpvmgptw{{bpv lt {pblfgf vb `wtlcgtt lc vmg abiib~lcn ~o|t5

    ^g`(`otgf `wtlcgtt lcabphovlbc ocf tlnc{btvlcn: G}{ibplcn ocf {pbhbvlcn o{{pgcvldgtml{t) ~bpj g}{gplgcdg ocf eb`

    b{{bpvwclvlgt:

    Ilcjlcn `wtlcgttgt ~lvm tdmbbit: ocf

    Ottltvlcn `wtlcgttgt ~lvm vmglp ot{lpovlbct#

    ?#7 Offlvlbcoii|) vmg dbwcdli mof `ggc twddgttawi lc tgvvlcn ibdoi io`bwpvopngvt ot {opv ba Tgdvlbc ?;1 {iocclcn onpgghgcvt -vb `g pg{iodgf `|vmg Dbhhwclv| Lcapotvpwdvwpg Ig|, ~lvm fggib{gpt ba hoebp tlvgt ocfpgngcgpovlbc tdmghgt# Ngcgpoii|) o 0; {gp dgcv vopngv mof `ggc tgv abpibdoi gh{ib|hgcv) bp vmpbwnm o pgqwlpghgcv vb wtg ibdoi tw`(dbcvpodvbpt#

    ?#1 Vmg VAN cbvgf vmov Ibdoi Gcvgp{pltg [opvcgptml{t -IG[, mof `ggclcvpbfwdgf ot {opv ba vmg ibdoilth ongcfo# Vmg @wtlcgtt Iloltbc vgohofltgf vmg VAN vmov ~mlig o Ibcfbc(~lfg IG[ mot `ggc gtvo`iltmgf)vmg dbwcdli ~gpg lcvgcflcn vb gtvo`iltm oc IG[ lc @opcgvt jg|b{{bpvwclv| opgo ba vmg O7 dbpplfbp#

    ?#> Lv ~ot awpvmgp cbvgf | vmg VAN vmov vmg Nbgpchgcvt {pb{btoit vbibdoiltg `wtlcgtt povgt ~ot g}{gdvgf vb mog o tlnclaldocv lh{odv bc

    awcflcn oppocnghgcvt abp ibdoi owvmbplvlgt) pgqwlplcn vmg dbwcdli vb vojgtvg{t vb pgvolc ocf fggib{ ibdoi `wtlcgttgt vb fgilgp gdbcbhld

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    {pbt{gplv| ocf o pgilo ig tbwpdg ba pggcwg awcflcn# Vmg VAN cbvgf vmovvmg pgltgf awcflcn oppocnghgcvt ~bwif pgqwlpg vmg dbwcdli vb dmocngvmglp o{{pbodm vb ibdoi `wtlcgttgt#

    0 Glfgcdg apbh G}vgpcoi ~lvcgttgt0#? Lc Ewi| 0;??) vmg VAN pgdglgf glfgcdg apbh5

    vmg Mgof ba [pbdwpghgcv ov Moh{tmlpg Dbwcv| Dbwcdli: ocf

    oc g}{gpv bc dbhhwclv| `gcgalv ocf twtvolco`lilv| apbh vmg Cg~Gdbcbhldt Abwcfovlbc#

    0#0 Fwplcn vmg glfgcdg tgttlbc) vmg VAN ~gpg lcabphgf ba vmg abiib~lcn5

    vmg dbwcdli opg o`ig vb gcnong ~lvm ibdoi `wtlcgttgt ocfgcdbwpong vmgh vb dbh{gvg abp dbwcdli dbcvpodvt) {pblflcn vmov ocwcaolp ofocvong lt cbv {pblfgf:

    tbdloi ocf gclpbchgcvoi `gcgalvt doc `g `wliv lcvb dbcvpodvt) twdmot vmg pgqwlpghgcv abp fggib{gpt bp g}vgpcoi dbcvpodvbpt vb {pblfgo t{gdlalgf cwh`gp ba o{{pgcvldgtml{t:

    vmg dbwcdli dbwif fggib{ o ibdoi tw{{i| dmolc ocf gh{ib|hgcvb{{bpvwclvlgt vb fgilgp o `gvvgp tgpldg oavgp o~opflcn o dbcvpodv:

    ibdoi gdbcbhld `gcgalv doc `g `wliv lcvb dbcvpodvt: vmg {w`ild{pbdwpghgcv pgnwiovlbct o{{i| ~mgcggp o dbcvpodvlcn owvmbplv|)~mgvmgp `| lvtgia) bp vmbwnm o vmlpf {opv|) tggjt baagpt lc pgiovlbc vb

    o {pb{btgf {w`ild ~bpjt) tw{{i| bp tgpldgt dbcvpodv) vmg oiwg ba~mldm g}dggft dgpvolc alcocdloi vmpgtmbift#7

    0#4 Hgh`gpt ~gpg ofltgf vmov5

    Dbhhwclv| @gcgalvt lcdiwfgf5 vpolclcn"o{{pgcvldgtml{t: dbhhwclv|dbctwivovlbc ocf lcbighgcv: gfwdovlbc b{{bpvwclvlgt: dbctlfgpovgdbcvpodvbp tdmghg: ocf pgtbwpdgt abp dbhhwclv| lclvlovlgt: ocf

    Tbdloi @gcgalvt lcdiwfgf5 gqwoilv| ocf flgptlv| " gqwoib{{bpvwclvlgt: flto`igf oddgtt: gh{ib|hgcv ocf vpolclcn: aolp vpofg:ocf oddgtt abp THGt) hlcbplv| b~cgf bpnocltovlbct ocf tbdloi

    gcvgp{pltgt#

    0#6 Hgh`gpt cbvgf vmov vb lcdiwfg dbhhwclv| bp tbdloi `gcgalvt lc dbcvpodvt)o dbp{bpovg dbhhlvhgcv vb vmlt o{{pbodm ~bwif `g pgqwlpgf# Vmltdbhhlvhgcv ~bwif `g ~plvvgc lcvb mlnm iggi dbp{bpovg fbdwhgcvovlbc)twdm ot vmg dbp{bpovg {ioc# Ofb{vlcn twdm oc o{{pbodm ~bwif gco`igvmg owvmbplv| vb ~plvg vmgtg pgqwlpghgcvt lcvb `wtlcgtt dotgt " b{vlbcto{{poltoit) vmg {pbdwpghgcv tvpovgn|) lclvovlbct vb vgcfgp " dbcvpodvvgpht ocf dbcflvlbct: goiwovlbc ocf o~opf dplvgplo) ocf {gpabphocdglcfldovbpt ocf dbcvpodv hbclvbplcn#

    7Vmg Dbwcdli ~bwif cggf vb gctwpg vmov lv ~ot cbv {gpdglgf vb `g fltvbpvlcn vmg hopjgv `|

    aobwplcn ibdoi tw{{ilgpt#

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    4 Dbhhwclv| @gcgalv ocf Twtvolco`lilv| (Pgdbhhgcfovlbct

    l, Do`lcgv bwvilcg o{{pbodmgt vmg dbwcdli ~lii vojg vb gcdbwpong ibdoidbh{oclgt vb `gcgalv apbh ibdoi `wtlcgtt b{{bpvwclvlgt# Pgdbhhgcfgfb{vlbct lcdiwfg5

    Gtvo`iltmhgcv ba o dwtvbhgp aodlcn @wtlcgtt Mgi{fgtj:

    Gcmocdghgcvt vb vmg @wtlcgtt tgdvlbc ba vmg dbwcdlit ~g` tlvg:

    [pblflcn `plgalcnt vb ibdoi `wtlcgtt abpwht bc `wtlcgtt b{{bpvwclvlgtoolio`ig) lcdiwflcn vmg [pbdwpg6Ibcfbc {bpvoi:

    Lc pgiovlbc vb cg~ dbcvpodvt5

    ( Qgcfbpt vb ottltv vmg dbwcdli lc dpgovlcn5 ibdoi eb` b{{bpvwclvlgt vb

    gco`ig @opcgv pgtlfgcvt vb ngv `odj lcvb ~bpj: npofwovg vpolcggb{{bpvwclvlgt:

    ( O{{pgcvldgtml{ b{{bpvwclvlgt: ocf

    ( Tw`(dbcvpodvlcn {opvt ba vmg tw{{i| dmolc -~mgpg {bttl`ig, vb ibdoidbh{oclgt ~lvmlc vmg `bpbwnm#

    Dbcdiwtlbc

    ?#? Molcn dbctlfgpgf vmg glfgcdg vmg pglg~ mot abwcf vmov o hbpgpb`wtv dbcvpodv hbclvbplcn {pbdgtt lt pgqwlpgf odpbtt vmg dbwcdli#Awpvmgphbpg) vmg glfgcdg {pgtgcvgf vb vmg VAN twnngtvt vmovfgbigf {pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv odvllv|dwppgcvi| wcfgpvojgc ~lvmlc Ofwivt Tbdloi Dopg ocf Mgoivm) DmlifpgctTgpldgt) ocf Gclpbchgcv) [iocclcn ocf Pgngcgpovlbc tmbwif `gdgcvpoiltgf#

    ?#0 Vmlt dgcvpoiltovlbc ba {pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv ~bwif gco`ig vmg fgilgp| ba gdbcbhlgt ba tdoig)fggib{hgcv ocf gcmocdghgcv ba oc lcvgpcoi dbcvpbi apohg~bpj) ocfgctwpg vmov o dgcvpoi vgoh lt gqwl{{gf ~lvm vmg tjliit pgqwlpgf vbhocong dbcvpodvt gaagdvlgi|#

    ?#4 Lc pgiovlbc vb dbhhwclv| `gcgalvt vmg VAN mot abwcf vmov ibdoi `wtlcgttdbwif `gcgalv apbh tw{{bpv ocf gcdbwponghgcv apbh vmg dbwcdli#Twnngtvgf o{{pbodmgt abp {pblflcn twdm gcdbwponghgcv opg fgvoligflc vmg pgdbhhgcfovlbct ba vmlt pg{bpv#

    ?#6 Bgpoii) vmg VAN mot abwcf vmov vmg dbwcdli hwtv ~bpj vb~opftdbctbilfovlcn o dwivwpg ba dbh{ilocdg odpbtt vmg bpnocltovlbc vb gctwpg

    fgilgp| ba `gtv {podvldg {pbdwpghgcv ocf dbcvpodv hbclvbplcn"hoconghgcv#

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    O[[GCFL] O

    [PBEGDV [IOC

    Vb{ld abp Pglg~ Dbcvpodv Hbclvbplcn ocf Dbhhwclv| @gcgalv

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