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Measuring the Impact of Education. Performance is Key. Everyone wants to be successful…. but measuring success can be challenging. If you manage a learning solution but can't explain how it impacts people or the organization, then: ( a) you won't get credit, - PowerPoint PPT Presentation
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Measuring the Impact of Education
Performance is Key
Everyone wants to be successful…..
but measuring success can be challenging
If you manage a learning solution but can't explain how it impacts people or the organization, then:
(a) you won't get credit, (b) you won't know if you can repeat it successfully, and (c) you won't know if its really working.
What is your organization aiming for?
• Cost Savings• Standardization• 100% Compliance• More people trained • Speed to Work
.
.
.
Quality Performance
Quality Care
How do you know education makes a difference?
Traditional measurement - Cost Savings - ROI
• How much does standard education cost?• How much does online education cost?• How much is a live event?• How much is a virtual event?
Are your savings believable?
Try an ROI calculator
Standardization
• Online learning with standard objectives• Global modules • Automated assignments• Peer reviewed content• Test banks
How do you prove this helped?
Lesson EvaluationsStaff Surveys – 30/60/90Length of time for OrientationTime to Conduct Education
Compliance Recurring…. Mandatory
• Repeats every year• Routine …. not interesting• Wait to the last minute
Make it interesting …. Get 100% before it’s dueDepartment challenges
Rewards for early completion
Make it part of the performance review
Measure follow-up required – should decline
Make it part of the culture
More Education
• Soft Skills• Personal Development• Career Paths• More education required
Offer More for same priceUse 3rd Party Education – current, evidence based
Capture Informal Learning and Share It
Trend volume over time
Speed to Work
Every day an employee is not fully up-to-speed costs the organization money in terms of lost productivity or increased errors.
Define an Orientation Program
Document program completion
Track how long it takes
Report success
Quality PerformanceMeet or Exceed expectations
Independence
Demonstrate observations
Quality CareFewer errors
Patient Safety
Demonstrated use
How do you know education made a difference?
Performance is Key
Quality PerformanceMeet or Exceed expectations
Independence
Demonstrate observations
Establish baseline performance
Define Expectations
Key questions that need to be asked are:
What did you learn after you left training?
How did you learn it?
Could you have learned it earlier?
How has it changed your activities?
Performance is Key
Quality CareFewer errors
Patient Safety
Demonstrated use
Set goalsDefine activities that make a differenceSurvey customersCorrelate learning to improvements
Performance is Key
Define your goalsTrack performanceCelebrate your Success!
Questions?