Son of - Adhar MukherjeePresent Address - Chowdhury Para , Rahara , north 24 pgs , 12/B/1,Kol-700118Contact No. - 9830829202, 8981867011e-mail address - mukherjee.arghya05@gmail.com

Career Objective

To work for the organization that promises a creative and challenging career in a Progressive environment with candid and co-operative work culture that fosters the steady growth of the organization as well as individual.

Educational Qualification_Passed out: MCA (Master of Computer Application)

Personal Skill Willingness and capabilities to learn. Ability to work with diverse group of people.

Key / Technical Skill__________________ Excellent Operating System knowledge in Windows XP, Windows 7, Windows Server

2003, Windows Server 2008 Excellent Troubleshoot knowledge in Hardware configuration & Troubleshooting. Knowledge on alerting and ticketing tools like Tivoli, NSM, ITSM, EARS, HPSIM,

SCOM monitoring Exposure to monitoring and ticketing systems. Team player with ability to work under pressure. Technically proficient with Server OS Knowledge.

Work experience:

Designation: Software Engineer in Capgemini India Pvt Ltd from July 2015 till date. System Associate in Capgemini India Pvt Ltd from April 2014 to June 2014.

Career Achievements & Certificates:Got xtra mile award for Q4 2015 from Capgemini

Arghya Mukherjee

Curriculum Vitae

Project Details:

Title Infrastructure Monitoring Analyst / Junior Windows Server Administrator

Position L1 System Associate

Period December 2013 to December 2014

Company Capgemini

Responsibilities : Perform Alert management having Alert Monitoring and Event Monitoring using

infrastructure monitoring / management tools. Attaining and maintaining proficiency on all tools and processes associated with the

monitoring of the infrastructure environment Work with service desk to address any user issues escalated to Infrastructure & Ops. Responsible for delivering Productivity improvement and Incident / Event

reduction; Responsible for shift management; Responsible for keeping stations organized and optimally utilized; Performing different Health checks of the servers of multiple clients. From the Work Instructions, perform the necessary steps to resolve the problems if

any issue while performing health checks. Raising the ticket accordingly whenever any issue arises, which is need to be

escalated to other teams, while performing the health checks. Responsible for notifying Incident Management in the event of ticket flood

situation. Perform Ticket queue management to ensure right ticket is been responded /

resolved by right resolving group. Act as the central point of contact and escalation for a wide range of infrastructure

and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages.

Operating 24x7 on a global scale. Act as incident owner for all these issues and use an incident management system to

track all corrective actions taken. Participating in the creation and ongoing maintenance of documentation ensuring

that clear, concise and accurate information is readily available to assist with incident resolution.

Perform scheduled systems checks round the 24 - hour cycle and daily support handover at the beginning and end of every shift.

Record complete and accurate information in the shift log for each critical alert received during shift.

Take participation in transitions, standardization, documentation, reporting etc. Providing support for calls and emails to ensure all interactions are timely and

professional.

------------------------------------------------------------------------------------------------

3. Title Infrastructure Monitoring Analyst / Senior Windows Server Administrator

Position L1.5/2 Software Engineer

Period Since Januaury 2015 to Till Date

Client Name Capgemini

Responsibilities ;

Troubleshooting of DNS Servers, Group Policy creation and Active Directory Structure, Exchange server, SMS server, Symantec, VMware Servers.

Perform system performance tuning and application performance tuning with application team support.

Troubleshoot Terminal Services Remotely administer servers by using Terminal Services Configure, operate & trouble-shoot Active Directory & Exchange Services to manage single & multiple domains.

Troubleshooting and resolving server performance issues Active Directory replication issues.

Working knowledge on Windows OS platforms, OS configuration on different roles - Domain, DNS, DHCP.

Troubleshooting. Knowledge of - Disk & Storage, File & Print Server Management. Working knowledge on AD Users and Group administration. Responsible for incident resolution within SLA / OLA (Basic diagnose and

troubleshooting of incidents issues when possible more advanced to resolve reported case ).

Resolving as many incidents as possible on initial contact according to agreed SLA and processes for dedicated Customer and confirming fact that issue is fixed with users(FTF and FLR).

Following-up on users chase calls; Monitoring own and absent colleagues queue in Remedy; Consulting high priority issues with Incident Manager. Control timely

processing of the assigned incidents and service requests. Identification of recurring and related incidents and ability to co-relate for a

potential bigger problem or seeding indicators for a bigger issue. Managing and performing tasks associated with the monitoring of test infrastructure

systems, network infrastructure, Databases, Backup and processes. Utilizing enterprise monitoring solutions to identify alarms that have been triggered

against the test infrastructure environment Use the business service management tool set to prioritize incident resolution based

on commercial impact. Providing a complete and accurate summary of all activities during shift to ensure

continuity with peers. Responsible for Production support activities including patching, provisioning. Perform scheduled systems checks round the 24 - hour cycle and daily support

handover at the beginning and end of every shift. Record complete and accurate information in the shift log for each critical alert

received during shift. Monthly ticket analysis, root cause analysis for repeated and critical issues and

generate a reports. Take participation in transitions, standardization, documentation, reporting etc. Providing support for calls and emails to ensure all interactions are timely and

professional.

Academic credential_________________

MCA (Master of Computer Application) from B.P.Poddar Institute of Management and Technology under W.B.U.T

Examination year of passing

Institution university CGPA/Percentage

Master of computer

Application

2014 B.P.Poddar Institute Of

Management And Technology

WBUT 7.86(71.1%)

Bachelor of Computer

Application

2011 George College WBUT 7.82(70.70%)

Higher Secondary Examination

2007 Sodepur Chandrachur

Vidyapith

WBCHSE 62.2%

Madhyamik 2005 Rahara Ramkrishna Mission Boys Home

WBBSE 76.125%

Technical Skills:

O p er a t i n g S ys te m :

WINDOWS - 98 / 2000 / XP / Vista / Windows7 / Windows 8.

SERVER - Windows Server 2003 / Windows Server 2008 / Windows 2012.

Windows Technologies : Windows Active Directory, Windows 2008, Windows 2003, MS HyperV, Exchange with working knowledge of Exchange 2003, 2007, Windows Cluster, Group policy, Active Directory Replication, DNS, DHCP,

Ticketing Tool : HPSM, Clarify Cadre, ITSM, ROD, HPSIM, SCOM Monitoring. NSM

Project Undertaken in academic carrer:

Project Title

Footware Manufacturing system(2011) Online banking on JSP (2013)

Industrial trainingOn VB.Net from Brainware (2011)Android (2014)

Hobbiespainting

Extra Carriculam___________________ Certification in painting upto 3rd year under Pracheen Kala Kendra (chandigarh)

Personal details_____________________Date of Birth - 10/10/1988 Nationality- IndianSex - Male Religion- HinduismMarital Status - Unmarried Cast- General

DeclarationAll the above mentioned data are true to my knowledge and all original testimonials will be produced when and where will be asked for.Date:

Place: Kolkata Arghya Mukherjee

Signature