Internship Report PresentationInternship Report Presentation

Muhammad Abuzar

MC060400043MC060400043Master in Business

Administration

Management Information System

Lahore Electric Supply Co.Lahore Electric Supply Co.

Brief IntroductionBrief Introduction

Lahore Area Electricity Board was reorganized

into one corporative entity under the name of

Lahore Electric Supply Company (LESCO)with effect from 22-03-1998.LESCO is responsible for providing

electricityto the Civil Districts of Lahore, Kasur, Okaraand Sheikhupura.

Organizational StructureOrganizational Structure

Chief Executive

Officer

FinanceDirectorate

H.R. & AdminDirectorate

Operation Directorate

Customer Services

Directorate

TechnicalDirectorate

Company Secretary

Business VolumeBusiness Volume

Business Volume: (Rs. in Millions)

Operating Fixed Assets Rs. 21,311Capital Work In Progress Rs. 2,130 Rs. 23,440Long Term Advances Rs. 51Long Term Deposits and Deferred Costs Rs. 0.36

Rs. 23,491Stores, spare parts and loose tools Rs. 2,151Trade Debtors Rs. 7,686Loans, advances and other Receivables Rs. 8,046Cash and bank balances Rs. 9,534Grand Total Rs. 50,908.30

(with reference of balance sheet issue in FY 2008)

Overview of the OrganizationOverview of the Organization

LESCO LESCO

Electrical Service providing Company inElectrical Service providing Company inThree divisions of the customersThree divisions of the customersDomestic Customers Domestic Customers Commercial Customers Commercial Customers Industrial / Agricultural customers Industrial / Agricultural customers In Districts of Lahore, Shaikhupure, Okara and KasurIn Districts of Lahore, Shaikhupure, Okara and Kasur

Customers OverviewCustomers Overview

LESCO's Customers CategoriesLESCO's Customers Categories

Domestic57%

Comercail17%

Industrial10%

Agriculture16%

Training Schedule

Sr. Departments

1 Finance Department

2 HR&A Department

3 Project Mgmt Dept.

4 Management Information System

Structure of MIS departmentStructure of MIS department

Operation System Windows / Linux

Database Management System

Oracle / SQL

Applications Java / Oracle

Function of the MIS DepartmentFunction of the MIS Department

Data entry sectionData entry sectionComputer departmentComputer departmentPurchase sectionPurchase sectionDatabase management Database management

systemsystemLiaisonLiaisonHR Information systemHR Information system

M I S Reporting SystemM I S Reporting System

Strategic Planning

Information(Top Level

Management)

Management Control Information For Middle

Level Management

Operational Information ForLower Level Management

LESCO’s Billing SystemLESCO’s Billing System

DFD of Billing SystemDFD of Billing System

MIS HierarchyMIS Hierarchy

ManagerMIS

Dy managerDBMS section

Dy manager Billing & Reports

AssistantManager

billing

AssistantManager Data entry

section

Assistant Manager Database

AssistantManager

Procurement

AssistantManager

HRInformation

System

AssistantManager Liaison

SWOT AnalysisSWOT Analysis

StrengthStrength Computerized Customer Computerized Customer

Service CentersService Centers Printing of 12 months Printing of 12 months

billing detail on each billbilling detail on each bill Establishment of Establishment of

Computer Billing CenterComputer Billing Center Availability of customer Availability of customer

Bills online. Bills online. Top management is the Top management is the

combination of Qualified combination of Qualified and Experienced and Experienced parsons. parsons.

WeaknessWeakness Large time required for Large time required for

processing any processing any project/jobproject/job

Communication system is Communication system is not sufficientnot sufficient

Lake of loyalty, Lake of loyalty, consistency and consistency and regulatory in the staffregulatory in the staff

Dependency on the Dependency on the suppliers of Power suppliers of Power Generation i.e IPPsGeneration i.e IPPs

SWOT Analysis SWOT Analysis

OpportunitiesOpportunities Distribution system Distribution system

rehabilitationrehabilitation Timely execution of Timely execution of

development worksdevelopment works Online provisions of data Online provisions of data

for customers awareness for customers awareness and gaudiness and gaudiness

Research & Development Research & Development is required in the LESCOis required in the LESCO

ThreatsThreats Politics in the employees Politics in the employees

and labor unions are very and labor unions are very awfulawful

Government’s pitiable Government’s pitiable projects are reducing the projects are reducing the efficiency of LESCOefficiency of LESCO

Discouragement of Discouragement of Skilled and loyal workers Skilled and loyal workers

No. of Customers are No. of Customers are increasing day by dayincreasing day by day

I. F. E. MatrixI. F. E. Matrix

Sr. Internal Factor Evaluation (Strength) Weight Score W/

Score

1 Well known for electricity distribution 0.16 4 0.64

2 Establishment of Computerized Customer Service

0.15 3 0.45

3 Printing of 12 months billing detail on bill

0.07 4 0.28

4 Strong balance sheet 0.11 3 0.33

5 Great No. of customers in LESCO 0.13 4 0.52

Continue

I. F. E. MatrixI. F. E. Matrix

Sr. Internal Factor Evaluation (Weakness) Weight Score W/

Score

1 Strictly a local company 0.05 2 0.10

2 Lack of communication system 0.02 2 0.04

3 Financial statement is showing loss in year 2008

0.08 2 0.16

4 Customers and employees relation is very poor

0.1 1 0.10

5 Lack of trust over company 0.1 1 0.10

Total 1.00 2.72

E. F. E. MatrixE. F. E. Matrix

Sr. External Factor Evaluation (Opportunities) Weight Score W/

Score

1 Establishment of mobile customer services

0.16 4 0.64

2 Timely execution of development works 0.15 3 0.45

3 New Grid Stations augmentation and extension of existing Grid Stations

0.16 3 0.48

4 Conversion of petrol vehicles to CNG 0.12 3 0.36

5 Purchase of new vehicles for field staff 0.13 3 0.39

continue

E. F. E. MatrixE. F. E. Matrix Sr. Internal Factor Evaluation (Threats) Weight Score W/

Score

1 Market value of the LESCO will be decreased

0.05 2 0.1

2 Labor unions are very awful for company

0.05 1 0.05

3 Financial statement is showing loss in

year 2008 0.08 2 0.16

4 The overall performance of the LESCO also decreasing

0.03 1 0.03

5 Government’s pitiable projects also spoiling the publicity of the LESCO

0.07 1 0.07

TotalTotal 1.00 2.73

BCG Growth Share MatrixBCG Growth Share Matrix

The Lahore Electric SupplyThe Lahore Electric SupplyCo. consumes largeCo. consumes largeamounts of cash, butamounts of cash, butbecause they have lowbecause they have lowmarket shares they do not market shares they do not generate much cash. The generate much cash. The result is a large net cash result is a large net cash consumption. Therefore consumption. Therefore according to the Bostn according to the Bostn Growth Shares Matrix the Growth Shares Matrix the LESCO falls in LESCO falls in QuestionQuestionMarks. Marks.

Competitive Profile MatrixCompetitive Profile Matrix

FESCOFESCO LESCO GEPCOGEPCO

FactorFactor WeightWeight RatingRating W/ScoreW/Score Rating W/Score RatingRating W/ScoreW/Score

CostCost 0.220.22 33 0.660.66 3 0.66 22 0.440.44

QualityQuality 0.200.20 44 0.800.80 3 0.60 33 0.600.60

Market Market ShareShare

0.120.12 44 0.480.48 4 0.48 33 0.360.36

Cust.Cust.

LoyaltyLoyalty

0.140.14 33 0.420.42 4 0.56 33 0.420.42

FacilitiesFacilities 0.120.12 33 0.360.36 4 0.48 22 0.240.24

Mgmt Mgmt StructureStructure

0.200.20 22 0.400.40 3 0.60 44 0.800.80

TotalTotal 1.001.00 3.123.12 3.38 2.862.86

Porter Five Forces AnalysisPorter Five Forces Analysis

The threat of substitute products or ServicesThe threat of substitute products or Services The threat of the entry of new competitorsThe threat of the entry of new competitors The intensity of competitive rivalryThe intensity of competitive rivalry The bargaining power of customers (buyers)The bargaining power of customers (buyers) The bargaining power of suppliersThe bargaining power of suppliers

But in the case of LESCO the competitors are limited to provide their services in the defined areas of the country. They cannot provide their services beyond the limitations. Since in the Districts of Lahore Kasur Shaiku pura and okara only LESCO is responsible for providing the services therefore no other substitute or there is no any new company, which can provide electric supply.

Critical Requirements Analysis

The existing system of the LESCO is The existing system of the LESCO is Lake of interdepartmental data sharingLake of interdepartmental data sharing Simple paper based old record keeping systemSimple paper based old record keeping system Long processing time required for applications Long processing time required for applications

and filesand files No support for decision makingNo support for decision making Forecasting of demand is difficultForecasting of demand is difficult Difficult to make forecasting analysisDifficult to make forecasting analysis

Critical Requirements Analysis

The new Proposed systemThe new Proposed system data collected by different department must be shared data collected by different department must be shared

online inside the organizationonline inside the organization Extra long processing time for files and applications must Extra long processing time for files and applications must

be reduced by making online availability of the recordbe reduced by making online availability of the record By having all the records of the inventory it will provide By having all the records of the inventory it will provide

better management and decision makingbetter management and decision making Management Information system can create easiness in Management Information system can create easiness in

decision making and demand forecasting.decision making and demand forecasting.

Conclusions Conclusions No online application systemNo online application system Billing process is very slow and sluggish Billing process is very slow and sluggish Applications has to go through a lot of useless Applications has to go through a lot of useless

stagesstages The mainframe is located in the head quarters The mainframe is located in the head quarters

only which slow downs the report receiving only which slow downs the report receiving process.process.

The schedule generating process is not The schedule generating process is not automatedautomated

More automations and online systems are More automations and online systems are needed in the system.needed in the system.

RecommendationsRecommendations Need online application systemNeed online application system Need to speed up the applications and billing Need to speed up the applications and billing

process process Eliminate the useless processing stages of Eliminate the useless processing stages of

applicationsapplications Must increase the database capabilityMust increase the database capability The schedule generating system must be The schedule generating system must be

automated and online.automated and online. More computerization and automation is More computerization and automation is

needed in the organization. needed in the organization.

Thank You