Max-Migold FM Training

Facility Management TrainingCourses

Facility Management TrainingWe have over 80 fully developed facility management training modules, complete with presentations slides, reading textbooks, case studies and reference materials, which deliver practical skills to corporate real estate, facility management and property management teams as well as individual professionals. We provide classroom, online and bespoke training modules for the following courses; 1. Facility Management Master Class:

This course is for facility and property managers, operations management professionals, directors and managers and is designed to deliver cutting edge skills, tools and templates for best in class Facility Management.Facility Management (FM) is the effective and sustainable integration of people, property, and process, enabled by relevant technology within the built environment. It crosses all service industry sectors including: Residential, Commercial (offices), Education, Healthcare, Hospitality (hotels and restaurants), Retail, Manufacturing, Townships, IT Parks, Data Centers, Airports/Airlines, and even Outer Space.

1. Facility Management Foundations/Services

2. Exemplary Customer Service3. Financial Management4. Quality Improvement5. Emergency

Preparedness/Business Continuity

6. Asset Management7. Sustainability8. Design, Build, & Commissioning

Process

9. Marketing Management10. Building site tour and

Project briefing11. Human Resource

Management12. FM Technology13. Leadership

Communication14. Project Assignment Work

and presentation

2. Facility Maintenance Management (FMM):

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www.maxmigold.com [email protected] +234 (0) 813 440 1177, +234 (0) 8186455541 Suite 208, HRDC Building University of Lagos, Main Campus, Yaba, Lagos

Facility Management Advisory, Training Services, Inspections and Technology Solutions

This course is for building services operatives who are directly involved in the provision of hard FM services. It delves deeply into maintenance planning, maintenance standards, FM technology and IT services management, air-conditioning, elevators, escalators, power generating systems

Maintenance and troubleshooting, as well as building wiring and electrical equipment maintenance and troubleshooting.

1. Work Methods Statements2. Facility Maintenance Strategies 3. The Facility Maintenance Plan4. Building Maintenance Standards5. Building Fabric and Structure

Maintenance6. Air-conditioning Maintenance7. Building Electrical System

Maintenance8. Information and

Telecommunications Management

9. Facility Inspections and Action Worksheets

10. Facility Condition Assessments and Surveys

11. Health and Safety Management12. Maintenance Records13. Regulatory Requirements and

Building Codes14. Power Systems Maintenance15. Elevators and Escalators Maintenance16. Fire Fighting Equipment

Maintenance17. Plumbing Maintenance18. Maintenance Automation19. Project Management for Repairs20. CAFM, CMMS, BIM and other

FM Technologies

3. Asset Management & CMMS Workshop:

This workshop is for managers that are accountable for the assets in their organizations. It thoroughly explores the theoretical and practical aspects of assets data collation, tagging, operational tracking and disposal of physical assets as well the effective use of computerized maintenance management systems (CMMS) for facility, property, maintenance and real estate’s portfolio management.This workshop covers Practical Assets Register creation and audit, conversion of the asset register into an operations and maintenance dashboard, Asset Lifecycle Management, Decommissioning/Proper Disposal/Replacement of Asset, Model Selection (Optimum replacement age, Repair/Replacement, Alternative Decision




Making, Maintenance Strategy Selection or other uses), Computer Based Asset Monitoring, CMMS implementation and Challenges, CMMS Vs other FM systems.

4. Facility Management Operations (FMO):

This course is for building services operatives who directly interface with building users, manage service providers, custodial, and maintenance teams.

The course covers key learning requirements for Building Managers including communication, emergency preparedness and business continuity, environmental stewardship and sustainability, finance and business, human factors, leadership and strategy, project management, quality management, real estate and property management and technology with a very strong focus on operations and maintenance. 1. Introduction to Facility

Management Operations2. Managing FM Stakeholder

Communications3. Assets Register4. Finance and Business for

Facility Management5. Space Planning and Move

Management6. FM Reports and Records Keeping7. Health and Safety Management8. FM Contracts Execution and

Monitoring9. Regulatory Compliance

10. Assets Management11. Managing Cleaning and Hygiene

Services12. Managing Gardening, Landscape

and Waste Services13. Managing Security Services14. Managing Hospitality Services15. Managing Indoor Environmental

Quality16. Utilities Management17. Customer Service18. Help Desk Management19. FM Operations Planning and Control20. Managing Workplace Services

5. FM Business and Finance Workshop:

This workshop is for facility mangers, procurement managers and finance managers engaged in the built environment. It covers budgeting, accounting fundamentals, cost concepts, procurement,




Outsourcing and contracts. It is a workshop designed to tackle complex financial issues in facility Management such as cost reduction strategies, facility condition index monitoring, financial management metrics.

6. Facility Management Strategy (FMS):

This course is for facilities, real estates and property department leaders, financial, procurement, general services and administrative heads who oversee budgets, strategic planning, and procurement of FM services, are concerned about cost optimization, strategic alignment with core business, building user productivity and workplace policy implementation. This course will treat

various FM contracting models, value-based FM contracting processes as well as FM organizational leadership.1. FM Core Competencies2. FM Department Organization

Structures3. FM Leadership and Strategy4. Procurement in Facilities

Management5. Emergency Preparedness and

Business Continuity6. The Facility Master Plan and the

Real Estate Master Plan7. Types of Facility Management

Contracts8. Outsourcing in Facility Management9. Facility Management Accounting

Essentials

10. Sustainability and Environmental Stewardship

11. Integrated Facility Management12. Health and Safety Management

System13. Corporate Social Responsibility14. Stakeholder Management15. FM Performance and Quality

Management16. FM Benchmarking17. Real Estate and Property

Management18. Facility Management Trends19. Supply Chain Management20. Building Lifecycle Management

7. Building Commissioning & Operational Readiness Workshop:




This workshop is for construction project managers, facility managers, maintenance managers and real estate development managers who work in teams to conceptualize, plan, design and operate facilities in every sector.The workshop will cover topical issues like operational readiness programs, operations and maintenance manuals, testing and commissioning manuals and handover manuals to guarantee sustainability and maintainability of the built environment.

8. Workplace Productivity (WPP):

This course is for every professional who wants to acquire the requisite skills required to navigate the modern work place and deliver results with peak performance. Modules in the course includes relevant soft skills, desktop computing skills, people management and social skills.1. Customer Service 2. Business Ethics and Etiquette




3. Basic Bookkeeping4. Self Confidence5. Business Writing6. Creative Problem solving7. Call Centre Training8. Civility in the Workplace9. Conflict Resolution10. Change management11. Employee Motivation

12. Communication Strategies13. Emotional Intelligence14. Microsoft Access15. Microsoft Word16. Microsoft Excel17. Microsoft Outlook18. Microsoft PowerPoint19. Microsoft Project20. Microsoft Publisher

9. FM Contracting and Procurement Workshop:

This workshop is for Procurement and Real Estate leaders who are responsible for service contract specification, contract cost and risk management and contract monitoring. The purpose of this one-day workshop is to review FM service contract risk management strategies, develop KPIs, service levels and scopes of various FM services. At the end, participants will be able to develop out-put and value-based contracting models as well as establish metrics for effective FM services contract management.

10. Energy Management and Sustainability Workshop:




This workshop is designed to develop a knowledge of documentation and information systems associated with energy management, principles and practice of energy management and associated practices. Also, build energy management leaders with competencies enabling them to achieve excellence in energy efficiency for facilities management. The workshop will address baseline energy metrics, tools for energy monitoring and effective execution of energy audit projects. It is also assist business owners and employees understand their energy use, gather and manage data all in view to reducing cost through greater efficiency and sustainability. This creates awareness on the positive impact of energy savings and the business benefits they can bring.

11. Energy Preparedness and Business Continuity Plan:

This is a workshop designed to deal with specific FM leaders need to perform and proactively manage risks associated with natural and man-made disasters through preparedness, mitigation, response and recovery. The process of putting together a risk assessment plan, a disaster recovery plan and a business continuity plan will be explored through an all-hands-on approach. Participants will be required to come out of the workshop with a workable set of plans for their organizations.




Documents

Max-Migold FM Training