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Marvin Terry Washington Jr. (919) 550-6057 / [email protected]
EXPERIENCE State of North Carolina, Raleigh, NC / www.nc.gov Application Software Support, April – August 2016
- Managed the Active Directory account information for local and State Employees.- Supervised application installations, removals and technical support for State Employees.- Assisted State Technical Support team reach and exceed daily as well as weekly goals.
Lockheed Martin, Colorado Springs, Co / www.lockheedmartin.com Executive Level Tier II Tech Support (Contract), Dec. 2015- Feb. 2016
- Maintaining daily technical operations exceeding monthly targets.- Directed the implementation of all Executive level information technology services.- Ensuring the organization’s technology works efficiently and securely.
Folium Biosciences, Colorado Springs, Co / foliumbiosciences.com Assistant (Contract) April 2015- Nov 2015
- Closely observed daily functions of facility mechanical and environmental control equipment.- Inform the supervisor or appropriate personnel of suspected malfunctions.
HCL, Cary, NC / www.hcl.com Computer Tech/ Tech Support, August 2013 – August 2014
- Provide first level technical support via phone and email both, Nationwide and Internationally.- Facilitating and routing incidents to two and 3-tier support through Remedy- Performed basic VPN, Active Directory and Microsoft troubleshooting for end users.
PROJECTS Last Minute PC Repairs, Clayton, NC / www.lastminutepcrepairs.com Project Manager, April 2013 – Current
- Raised $5,200 through crowd funding campaigns to fund local computer repair business.
PHAMTALKZ, Clayton, NC / http://phamtalkz.wixsite.com Host, August 2016 - Current
- Empowered 3,000 viewers in 47 countries to take action against bullying.
SKILLS Tools: Remedy, Remote Desktop Connection, Active Directory, Excel Technical: A+, NET+, PC Troubleshooting and Repairs, Security+, Systems Administration Communication: Ability to write technical documentation easily understood by clients
EDUCATION Colorado Technical University, Colorado Springs, CO / Online
- B.A. in Computer Sciences- Concentration: Information Technology Systems Administration- Minor: Project Management
United States Army Signal Corp, Fort Gordon, GA / January 2009- Concentration: Information Technology Analyst- Certifications: A+ Certification, NET+ Certification, PC Troubleshooting and Repairs, Security+, Server Administration and System Administration.
