[Managing your Infrastructure with System Center]

Stephane Consalvi

Server & Tools Business Group lead

Microsoft North Africa, East Med & Pakistan

Ashraf ElSheikh

Technology Solution Professional – Datacenter

Microsoft North Africa, East Med & Pakistan

Simplify with integrated physical,

virtual and cloud management

Improve agility by enabling on-

premises cloud computing

infrastructure

Optimize service delivery across

datacenter infrastructure and

business critical services

Lower costs through automation

Server Management Suite Deliver Cost Effective & Agile Datacenter Services with Integrated Management

Orchestrator

PaaS

IaaS

Virtual

Physical

IT Infra IT Tools IT Process

Inventory

Monitor

Audit

Process

Orchestration

Automation

Self

Service

Portal

Service Type

SLA Requirements

Compliance

Requirements

Access Requirements

Load Estimates

Billing Info

Reporting

Requirements

Service

Model

Compose

Image

Deploy

Image

Attach

Network

Configure Image

Configure

Service

Configure

Monitoring

Configure

Reporting

Configure

Backup

Configure

Security

Monitor

Compliance

Business Requirements

IT Tools

Deploy

Configure

Migrate

Application

Owner “Service

Consumer”

Consuming and Delivering IT as a Service: End to End Scenario

11

The Opalis Solution

Action Servers Data Store

(Run processes)

GUI

(Store process logic) (Design, manage, report)

Opalis Components

Workflow

Designer

Operator’s

Console

Integration Packs Process Catalogs Automation Platform

Incident Mgmt

Change &

Compliance

Server/Service

Management

(physical + virtual)

Asset - CMDB

Backup

Config mgmt

Event mgmt

Network

Provisioning

Security

Service Desk

Storage

Virtual

Automated Orchestration of Datacenter Run-Book Processes

Opalis Integration Packs Microsoft Active Directory HP Operations for UNIX

Microsoft Systems Management Server HP Operations Windows

Microsoft Operations Manager HP Operations Solaris

Microsoft Configuration Manager** HP Network Node Manager

Microsoft Virtual Machine Manager** HP Service Desk

Microsoft Data Protection Manager** HP Service Manager

Microsoft Service Manager** HP Asset Manager

BMC Atrium CMDB HP iLO 2

BMC Remedy AR System FTP

BMC Event Manager Symantec VERITAS NetBackup

BMC Patrol IBM Tivoli Enterprise Console

BMC BladeLogic Operations Manager IBM Tivoli Netcool/Omnibus

CA AutoSys IBM Tivoli Storage Manager

CA eHealth EMC Smarts InCharge

CA Service Desk VMware VI / vSphere

CA SPECTRUM UNIX Integration

CA Unicenter NSM

End-to-End Datacenter Service Management Improve Service Levels of Packaged and Line of Business Applications

• Proactively monitors IT service health

• Integrates service assessment from the perspective of end users

• Delivers service oriented views, dashboards, and reports

• Simplifies creation of new monitors via templates

• Distributed Application Designer facilitates rapid creation of new IT service assessment models

Extending Best of Breed Monitoring from Windows to UNIX and Linux

• AIX

• Version 5.3 (Power)

• Version 6.1 (Power)

• HP-UX

• Version 11iv2 (PA-RISC/IA64)

• Version 11iv3 (PA-RISC/IA64)

• Red Hat Enterprise Linux

• Version 4 (x86/x64)

• Version 5 (x86/x64)

• Solaris

• Version 8 (SPARC)

• Version 9 (SPARC)

• Version 10 (SPARC/x86)

• SUSE Linux Enterprise Server

• Version 9 (x86)

• Version 10 SP1 (x86/x64)

Service Manager The Power Is in the Integration

Portal

Forms

Data Warehouse

Workflows

Configuration

Management

Database

Wo

rk I

tem

s

Co

nfi

gu

rati

on

Item

s

Kn

ow

led

ge

Problem Change Incident

Asset Compliance &

Risk

Anatomy of Service Manager

Data Warehouse Database

Configuration Manager 2007

Server

End Users IT Operations IT BusinessAnalyst

Independent Software Vendors

Operations Manager 2007

Server

Active Directory Domain Controller

Service Manager 2010 Software Development Kit

Configuration Management Database

Service Manager Platform Infrastructure

Other External Systems

ISV Developed Process

Management Packs

Process Management Packs Included in Service Manager

Incident Management Problem Management Change Management

Self-servicePortal

Service Manager 2010 Console

Service Manager 2010 Connectors

Scenario

OM Connector Creates Incident

OM Server

Mail Server

Email Workflow Creates Incident

Portal Workflow Creates Incident

Tier 2 -Travis

OM Incidents

Troubleshoots using Knowledge and Service Maps

Resolves Problem

Resolves Incidents Notifies Users

SM Workflow

Relates Incidents And Creates a

Problem Record Assigns to Travis

HR Web Incidents

HR Apps –

Ketan

HR Web Support

Triggers Alert

Emails

Creates Request

Using Portal

HRWeb Errors

Marc

Chris Service

Manager

SOURCES RECORD QUEUES

TRIAGE

ESCALATION

CLOSURE

CLASSIFICATION

ROUTING