Management review

Phoenix Branch 711

February 12, 2010

Results of Audits

• WE HAD NO AUDITS IN JANUARY

• Prior ISO audit that was done on our location we scored an 80 we have dramatically improved this total but we need to stay on coarse.

CUSTOMER FEEDBACK

• Out of 89 sent out we have only got 6 back

• All gave us high marks over all

• We need to have more contact with customer feedback starting at job site and person to person

Supplier Performance &Conformity

• This month no problems

Measurable Objectives

• We are below bench mark and on target great work everybody

Measurable Objective - Start Oct 09

0

20

40

60

80

100

120

AUG 09

SEP 09

OCT 09

NOV 09

DEC 09

JAN 10

FEB 10

MAR 10

APR 10

MAY 10

JUNE 10

JULY 10

Months

Qu

an

tity

RESULTS TARGET

BENCH MARK

Key PERFORMANCE INDICATORS

• REVIEW MEASURABLE OBJECTIVE• REVIEW INCIDENT REPORTS • REVIEW SAFETY ISSUES

Corrective Actions /Incident Reporting

• WE ONLY HAD ONE REPORT ALL MONTH?• Ether this is great or there is not enough

participation in reporting

C-OO7-711 CANYON PIPE :Customer stated we fabricated incorrectly a F x F wrong length.

Upon investigation it was fabed correctly length checked with certified tape.

Training & Resource Needs

• All associates need additional training in regard to ISO standards.

• All managers need to periodically quiz associates on ISO standards

Quality Management System

• The house has had a change and a congratulations to be sent out.• Brian Strauch is now the regional operations manager for 1 & 2

regions• Danny Garcia is now the branch manager

Opportunities for Improvement

• As we all know it has been slow with this slow down comes extra time to change things and improve things. Like change those racks move those cabinets the list goes on lets start a list.

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