management offering large enterprises a bundled network

IBM United States Software Announcement209-148, dated June 16, 2009

IBM United States Software Announcement209-148

IBM is a registered trademark of International Business Machines Corporation 1

IBM Tivoli Netcool Performance Manager V1.2offers Communication Service Providers andlarge enterprises a bundled network performancemanagement offeringTable of contents

1 At a glance 8 Publications 2 Overview 8 Technical information 2 Key prerequisites 11 Software Services 2 Planned availability dates 19 Ordering information 2 Description 22 Terms and conditions 7 Product positioning 25 IBM Electronic Services 8 Program number 25 Prices 8 Education support 26 Order now 8 Offering Information 26 Corrections

At a glance

Get lower total cost of ownership for network performance management withthe IBM® Tivoli® Netcool® Performance Manager solution bundle (comprised ofIBM Tivoli Netcool Performance Manager for Wireless V9.2 and IBM Tivoli Netcool/Proviso V4.4.3).

New and enhanced wireless features and benefits in IBM Tivoli NetcoolPerformance Manager for Wireless V9.2:

1.Fully distributed architecture with independent component scalability (application,database, loaders) and deployment options, offering increased scalability andperformance

2.Enhanced analytics for wireless network performance, for example, busy hourdata, traffic engineering functions

3.Enhanced GUIs for usability, for example, user comments in reports, my favoritescharting, and quick reporting

4.Broader platform support with Red Hat Enterprise Linux® (RHEL) on IBM Systemx® or IBM Bladecenter hardware, support of Windows® Vista, and support ofInternet Explorer 7 and FireFox3

5.Enhanced Technology Pack Design Kit to support IBM Tivoli Netcool PerformanceManager for Wireless V9.2

New IP/wireline features and benefits of IBM Tivoli Netcool/ProvisoV4.4.3:

1.Matrix report for better visualization of site-to-site performance metrics

2.Enhanced data access API with new percentile query for improved billing systemintegration or other system requiring non-approximated percentile calculation

For ordering, contact:Your IBM representative or an IBM Business Partner. For moreinformation, contact the Americas Call Centers at800-IBM-CALL (426-2255). Reference: SE001



Overview

IBM Tivoli Netcool Performance Manager V1.2 offers you a number of new orimproved features and benefits for both the mobile and wireless and the fixed/IPnetwork.

IBM Tivoli Netcool Performance Manager for Wireless, the mobile and wirelesscomponent of Tivoli Netcool Performance Manager V1.2, features and benefits:

• Enhanced wireless analytic data

• Lower cost of ownership

• Scalability, performance, sizing

• New and enhanced GUIs for usability

• Broader platform support to support OEM opportunities

• Platform upgrade

IBM Tivoli Netcool/Proviso, the fixed/IP network component of Tivoli NetcoolPerformance Manager V1.2, features and benefits:

• New Matrix report for improved visualization of site-to-site metrics

• Enhanced data access API with new percentile query for improved billing systemintegration or other system requiring non-approximated percentile calculation

Key prerequisites

Refer to the Hardware requirements and Software requirements section.

Planned availability dates

IBM Tivoli Netcool Performance Manager V1.2 (PID 5724-W86)

June 19, 2009: eGAJune 30, 2009: pGA

Description

What is IBM Tivoli Netcool Performance Manager V1.2?

IBM Tivoli Netcool Performance Manager V1.2 offers you a number of new orimproved features and benefits for both the mobile and wireless and the fixed/IP network industry's leading best-of-breed performance management products,IBM Tivoli Netcool/Proviso and IBM Tivoli Netcool Performance Manager for Wireless,in one bundled offering.

What does IBM Tivoli Netcool Performance Manager do?

IBM Tivoli Netcool Performance Manager is designed to help meet the needs of Tier1 (carrier), Tier 2, and Tier 3 service providers as well as large enterprises withreal-time, historical, and trend reports, extraordinary scalability, and a solid off-the-shelf library of Technology Packs to support existing and new technologies.IBM Tivoli Netcool Performance Manager delivers the network performance visibilityneeded to help operations minimize service degradations, disruptions, and trouble-shooting time.

IBM Tivoli Netcool Performance Manager can help to improve service reliability whilecontaining costs on important new services like VPNs, VoIP, Metro Ethernet, andwireless services such as LTE and WiMAX.



IBM Tivoli Netcool Performance Manager provides:

• On-demand, real-time, historical, and trend reporting for operators and reportsubscribers

• A value-added self-service report portal for report subscribers

• A carrier-class platform

• Consolidated visibility for complex, multivendor, multitechnology networks whilehelping efforts to preserve investments in existing management tools

• Automated reporting and change tracking to help your efforts to reduce operatingcosts

• Key vendor support derived from relationships with network equipment vendorsincluding Alcatel, Cisco, Juniper Networks, Nortel, Ericsson, Nokia, Motorola, andSiemens

• Technology Packs: Out-of-the-box support for key wireless, wireline, IP, and cabletechnologies, and the flexibility to help you rapidly support new resources andvendor upgrades

– Broadband access, MSAN, and FTTx

– Metro Ethernet

– Cable CMTS

– Transmission networks

– Wireless technologies

Who would care and why?

In the fiercely competitive Communication Service Provider (CSP) marketplace,traditional services are commoditized, and competition and customer demandare driving prices downward. To stay at the forefront, and to retain and attractnew customers, it is crucial to continually introduce next-generation services anddo so with the highest levels of availability, reliability, and performance. End-to-end performance management, especially when offering bundled services, isessential but challenging -- particularly across converged fixed-mobile networks. Ourperformance management solutions help operators and large enterprises managethe performance of their networks, whether they are fixed, mobile, or converging.

In the past, service providers were forced to select multiple performancemanagement solutions as performance management offerings tended to be verydomain centric. No one vendor could manage both wireline and wireless networkswell since the technologies and domain expertise are so different.

Now, a new consolidated, service-centric view is emerging to increase service agilityand deliver quality while helping to reduce costs. In order to obtain this servicecentric and consolidated view across both wireline and wireless networks, it isnecessary to be able to manage both network infrastructures.

Tivoli Netcool Performance Manager V1.2 - Mobile and wireless featuresand benefits are provided in IBM Tivoli Netcool Performance Manager forWireless, the Mobile/Wireless component of Tivoli Netcool PerformanceManager V1.2.

New or improved mobile and wireless features:

• Enhanced wireless analytic data

– Report definition GUI supports usage of stored busy hour data

– Access to several stored busy hour (SBH) and stored busy hour value (SBHV) inreports

– SBH and SBHV algorithm improvements (enabled by the new performance dataengine)

– CLI enablement and disablement of all SBH definitions

– Sliding busy hours



– Additional traffic engineering functions supported (for example Erlang B, ErlangC, Engset, and Kaufmann Roberts)

– Future trending to provide indication of when thresholds will be reached

– Automatic export of report results in CSV, XML, and XLS format to folder, e-mail,or table

– Table KPIs

– Aggregation enhancements

– Alarming external API


– Reduced Oracle DB per CPU license costs: Containers and Partitions onmulticore machines

– Fully distributed hardware

– Technology Pack upgrade feature improvements

• Scalability, performance, sizing

– Loader performance and administration improvement

• New and enhanced GUIs for usability

– User comments in reports

– My favorites charting

– Quick reporting

– Admin dashboard

• Broader platform support to handle OEM opportunities

– Platform support: Red Hat Enterprise Linux (RHEL) on IBM system hardware

– Support for Windows Vista

– Support for Internet Explorer 7 and FireFox3 (multitab not supported)

• Others

– Platform upgrade

The following mobile and wireless features are already supported inTivoli Netcool Performance Manager V1.1:

• Network-wide reporting for visibility of network performance

– Cross-domain, cross-vendor, cross-technology support with intuitive Web-basedinterface

– Vendor-neutral and vendor-specific key performance indicators (KPIs)

– Advanced analytics capabilities, including stored summaries and stored busyhours

– Flexible reports defined, scheduled, administered and viewed via Web-accesspoint

– Automated common tasks and pre-packaged report templates

• Pre-defined and user-defined KPI capability

– Industry best-practice KPIs and reports

– Flexibility to create customized KPIs

– End-to-end KPIs via intuitive graphical interface wizard

• Pre-packaged Technology Packs to help achieve lower cost of ownership

– Off-the-shelf support for existing and new technologies

– Coverage includes Global System for Mobile communications (GSM), GeneralPacket Radio Service (GPRS), Enhanced Data rates for GSM Evolution (EDGE),Universal Mobile Telecommunications System (UMTS), High Speed PacketAccess (HSPA), Code Division Multiple Access (CDMA), Evolution Data Optimized(EVDO)

– Technology Pack development kit to develop new and customized interfaces



• Flexible, scalable, and open architecture with key integrations to meet evolvingbusiness needs

– Open APIs to use with third-party reporting tools such as business objects inaddition to the Tivoli Netcool Performance Manager for Wireless GUI reportingoptions and workflows provided to the end users

– Pre-integrated with Netcool/Omnibus for real-time view of network performancevia shared SNMP alarms

Tivoli Netcool Performance Manager for Wireless mobile and wirelessperformance management benefits

The following mobile and wireless benefits are already supported inTivoli Netcool Performance Manager

• Increased operations efficiency and helps lower cost of operation

– Prioritize events that impact network and service performance with integratedfault and performance management for drill down to context sensitive KPIreports

– Manage all technologies in a single system with common reports and userexperience

– Plan capacity to manage network growth based on traffic data

– Measure success of network-wide or region-wide performance, regulatoryrequirements through flexible reporting capabilities

– Benefit from automated performance-based alarms trigger resource problemmanagement processes

– Leverage IBM expert support for managing different technologies and vendors


– Significantly reducing the professional services effort and cost to build supportfor new technologies or for updates to keep the performance system up-to-datewith network vendor equipment upgrades

– Lower the cost of engaging professional services to add on to or customizereports

– Reduce integration costs as IBM offers integration solutions to all leadingtechnologies and vendors

– Save on hardware costs by reducing the hardware footprint with systemsconsolidation

– Free up personnel to focus on fixing customer impacting issues instead ofmaintaining in-house tools, which need to be regularly updated in step withnetwork changes

• Improved performance and quality of network to impact customer satisfaction

– Provide powerful root cause analysis to quickly isolate, analyze, and resolvenetwork problems

– Ensure network operations can deliver the right information to the right peopleat the right time

– Optimize, provide trending, and forecast network usage, investment, andcapacity

– Analyze network performance to identify and address the worst performingelements

• Shorter time to market for new services

– Select the technology management solutions from IBM's library of pre-builtcommercial off-the-shelf (COTS) network interfaces for all the leading vendorsand technologies

– Capitalize on IBM relationship with network equipment providers and forward-looking roadmap to rapidly support rollout of new services and technologies

IBM Tivoli Netcool Performance Manager V1.2 fixed/IP network featuresand benefits are provided in IBM Tivoli Netcool/Proviso, the fixed/IPnetwork component of Tivoli Netcool Performance Manager V1.2.



The following are new fixed/IP network features:

• New Matrix report for improved visualization of site-to-site metrics

• Enhanced data access API with new percentile query for improved billing systemintegration or other system requiring non-approximated percentile calculation

The following fixed/IP network features are already supported inTivoli Netcool Performance Manager.

• Reporting:

– On-demand with current data and real-time (not batch) reporting.

– Historic and trend reports with projected threshold crossings end-to-end reportsfor latency and packet loss.

– Reports per service, customer, and site, easily extended to other user-definedcriteria.

– Automated and easily branded self-service Web portal for service subscribers.Through the portal, you can:

-- Rename resources to make reports easier to read.

-- View the performance reports of their network, sliced and diced based ontechnical and non technical criteria.

-- Activate real-time, one-second poll and scroll monitoring.

• Scalable and flexible data collection:

– Carrier-class scalability to reliably manage ever-increasing numbers of physicaland virtual resources while minimizing management costs

– Highly automated discovery, collection, and reporting

– Central management of distributed data collection

– Provisioning and inventory integration to automate collection and reportingconfiguration

– Fault management integration to improve NOC productivity

– Flexible data collection:

-- SNMP agents

-- Bulk statistics from network management systems (NMS) and elementmanagement systems (EMS) so you can collect data once

-- Call detail records (CDRs) from softswitches

• Automated change tracking:

– Resource adds, deletes, and changes

– New or changed customer and service deployments

– Router reboots, which force the reindexing of all the interfaces

– Failovers

– Automatic grouping of resources by location, business unit, or other criteria

• Pre-packaged Technology Packs to help achieve lower cost of ownership

– Access services including DSL, GPON, FTTx, Wimax

– MPLS-based services including carrier and Metro Ethernet, IP VPN

– VoIP

– IP multimedia subsystem

– IPTV and cable services

– Many network devices, quality of service traffic management, latency, and jitterprobes

• Visibility into key VoIP metrics including:

– Voice quality: mean opinion score (MOS), signal-to-noise ratio (SNR), delay,echo return loss

– Call signaling: call completion rate, answer seizure ratio (ASR), drop call rate,tear down delay



– Network impairments: jitter, packet loss, unsequenced packets

– Network diagnostics: local area network (LAN), router and access congestion,and impairment due to jitter

The following fixed/IP network benefits are already supported inTivoli Netcool Performance Manager:

• Helps operators detect problems by monitoring KPIs and generating alarms whenthresholds are crossed, about to be crossed, or predicted to cross

• Helps operators rapidly isolate problems by providing current data in top-level reports across multiple technologies and resources, with problem areashighlighted, including deviations from baseline, and providing drill down for moredetail

• Helps operators more rapidly resolve network problems by providing real-time andhistoric performance information

• Provides the network contextual information, including change tracking, needed tomore efficiently troubleshoot

• Helps reduce cost of capital expenditures (CAPEX) by identifying over and underutilized resources, and visibility into peak usage and traffic patterns

• Helps reduce operating expenditures (OPEX) cost of performance managementwith highly automated discovery, change tracking, collection and reporting,including report deployment

• Helps reduce OPEX costs by providing a self-service customer-facing report portal

• Provides subscriber-facing reports that may be sold to customers or bundled as avalue-add with other premium services

• Preserves your investment and eliminates duplicate collection of data througha high degree of operations support systems (OSS) integration, scalability, andflexibility that enables integration with NMS and EMS systems

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containingdetails on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Product positioning

IBM Tivoli Netcool Performance Manager is positioned in the IBM Tivoli portfolio as ascalable and flexible performance management solution that can be integrated withother key OSS solutions to support operational efficiency initiatives.

The possible OSS integrations cover a large range of possibilities:

• Straightforward and out-of-the-box Netcool/OMNIbustm integration. Intendedbenefits are faster troubleshooting (especially when faults originate from poornetwork performance, which is increasingly the case in next generation network(NGN) services and networks).

• IBM Tivoli Netcool Service Quality Management Center (TNSQMC) integration,through which Tivoli Netcool Performance Manager feeds key performanceindicators (KPIs) into TNSQMC, which can then compute key quality indicators(KQI) and delivers performance-based SLA reports to service managers andcustomers.

• Custom integrations with provisioning or inventory system. This type ofintegration is designed to help deliver ultimate automation and operatingexpenditures (OPEX) reduction. For example, network changes owned byinventory and provisioning systems can be automatically communicated toTivoli Netcool Performance Manager, so its configuration repository should remainup-to-date, with virtually no manual intervention. The intended benefits includehelping with OPEX reduction and efforts to increase data integrity.

http://www.ibm.com/able/product_accessibility/index.html



Program number

Program Programnumber VRM name

5724-W86 V1.2 IBM Tivoli Netcool Performance Manager

Education support

Comprehensive education for IBM Tivoli products is offered through WorldwideTivoli Education Delivery Services. A wide range of training options are available,including classes led by instructors, learning on demand, on-site training, andblended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

Offering Information

Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

Publications

A softcopy of the IBM Tivoli Netcool/Proviso publications and the IBM Tivoli NetcoolPerformance Manager for Wireless publications can be found at the IBM PublicationCenter.

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM productpublications and marketing material with a catalog of 70,000 items. Extensivesearch facilities are provided. Payment options for orders are via credit card (inthe U.S.) or customer number for 20 countries. A large number of publicationsare available online in various file formats, and they can all be downloaded by allcountries, free of charge.

Technical information

Specified operating environment

Hardware requirements

IBM Tivoli Netcool Performance Manager for Wireless

Server - The following details the minimum hardware specification for aTivoli Netcool Performance Manager for Wireless server:

• 2x UltraSPARC IV, IV+ or UltraSPARC T2+, T2, T1 processors (Solaris)

• 2x Quad-Core Intel® XEON processors (Linux)

• 16 GB core memory

• 4x72 GB and 6 x 146 GB hard disks

http://www-306.ibm.com/software/tivoli/education/

http://www.ibm.com/common/ssi


http://www.ibm.com/shop/publications/order



• Optical drive (DVD ROM/R/RW)

Client - The following details the minimum hardware specification for a Tivoli NetcoolPerformance Manager for Wireless client:

• 1.4 GHz Pentium® III (or above) processors

• 1 GB core memory

IBM Tivoli Netcool/Proviso

The following is for minimal use and is approximate. Contact your IBMrepresentative to arrange for a sizing assessment based on your specific needs andplans.

Tivoli Netcool/Proviso has the following minimum requirements:

• A minimal deployment for an AIX installation should have:

– 2x IBM Power 5 or better CPUs

– A minimum of 8 GB RAM and 8 GB swap

– 72 GB disk for minimal short term data retention (Disk usage grows quickly asdata is retained.)

• A separate Proviso® Dataview installation on a Sun SPARC server should have 1GB RAM and 1 GB swap allocated for Proviso Dataview, in addition to the RAM andswap required by other operating system and application processes.

• A minimal deployment for a Solaris installation should have:

– 2x UltraSPARC IV or better CPUs

– A minimum of 8 GB RAM and 8 GB swap

– 72 GB disk for minimal short term data retention (Disk usage grows quickly asdata is retained.)

• A separate Proviso Dataview installation should have 1GB RAM and 1GB swapallocated for Proviso Dataview, in addition to the RAM and swap required by otheroperating system and application processes.

For further configuration recommendations on Tivoli Netcool/Proviso, refer tothe Configuration Recommendation Guide that can be found, along with the restof the Tivoli Netcool/Proviso documentation, at the IBM Documentation ProductInformation Center

http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/index.jsp?toc=/com.ibm.netcool_proviso.doc/toc.xml

Software requirements

IBM Tivoli Netcool Performance Manager for Wireless

The following third-party products are required for the server and client. Versioninformation can be found in the Installation Guide.

Server:

• Solaris (SPARC)

• Oracle Enterprise Edition

• Sun ONE Directory Server (LDAP server)

• Perl

• JBoss AS

• Javatm Runtime Environment• Red Hat Linux 5 (x86_64)

Client:





• Windows

• Browser - Internet Explorer or Firefox

• Java Runtime Environment

IBM Tivoli Netcool/Proviso

Tivoli Netcool/Proviso V4.4.3 runs on the following platforms:

• Sun Solaris 9 and 10 (SPARC)

• AIX® V5.3 (partial - Dataview report portal requires Solaris 9)

• Red Hat Linux 4 (x86) (partial - SNMP data collector only with rest of system perabove)

Tivoli Netcool/Proviso V4.4.3 requires Oracle Enterprise Edition 9.2.0.8 withPartitioning.

The Tivoli Netcool/Proviso V4.4.3 Configuration Recommendation Guide providesmore details on the platforms and prerequisites. This guide can be found, alongwith the rest of the Tivoli Netcool/Proviso documentation, at the IBM DocumentationProduct Information Center


The program's specifications and specified operating environment informationmay be found in documentation accompanying the program, if available, such asa README file, or other information published by IBM, such as an announcementletter. Documentation and other program content may be supplied only in theEnglish language.

Companion products

The following products can be used in conjunction with IBM Tivoli NetcoolPerformance Manager V1.2 to provide the following capabilities:

• IBM Tivoli Netcool/Webtop V2.1 (out-of-the-box integration available)

– When performance thresholds are crossed, IBM Tivoli Netcool/Proviso issuesSimple Network Management Protocol (SNMP) traps to Netcool/Omnibus forprocessing.

– Conversely, when NOC operators receive such an alert, they can drill down fromthe Netcool/Webtop Active Event List console to the applicable Tivoli NetcoolPerformance Manager report.

• IBM Tivoli Netcool Service Quality Management Center (TNSQMC) V4.1.1 (out-of-the-box integration not available; check for availability.)

Through this integration, Tivoli Netcool Performance Manager feeds keyperformance indicators (KPIs) into TNSQMC, which can then compute key qualityindicators (KQI) and deliver performance-based SLA reports to service managersand end users.

Planning information

Installability

Software Subscription and Support (also referred to as Software Maintenance)is included with licenses purchased through Passport Advantage and PassportAdvantage Express. Product upgrades and technical support are provided by theSoftware Subscription and Support (Software Maintenance) offering as describedin the Agreements. Product upgrades provide the latest versions and releases toentitled software, and technical support provides voice and electronic access to IBMsupport organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to asSoftware Maintenance) with each program license acquired. The initial period of





Software Subscription and Support (Software Maintenance) can be extended by thepurchase of a renewal option, if available.

Packaging

IBM Tivoli Netcool Performance Manager is distributed with:

• International Program License Agreement (Z125-3301)

• License Information document

• CD/DVD

• Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBMlicense agreement and License Information, if appropriate, and will be presentedfor acceptance at the time of installation of the program. For future reference, thelicense and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Netcool Performance Manager uses the security and auditability featuresof the operating system software and the Tivoli Management Framework. Thecustomer is responsible for evaluation, selection, and implementation of securityfeatures, administrative procedures, and appropriate controls in application systemsand communication facilities.

Software Services

IBM Software Services has the breadth, depth, and reach to manage your servicesneeds. You can leverage the deep technical skills of our lab-based, software servicesteam and the business consulting, project management, and infrastructure expertiseof our IBM Global Services team. Also, we extend our IBM Software Services reachthrough IBM Business Partners to provide an extensive portfolio of capabilities.Together, we provide the global reach, intellectual capital, industry insight, andtechnology leadership to support a wide range of critical business needs.

IBM Software Services for Tivoli has a set of service offerings that can be used tohelp you get started on your implementation. IBM QuickStart Services for Provisocan enable you to more quickly achieve your network management objectivesand realize rapid time to value by launching your project in a test environment,gain skills from best practices and move to the next phase of deployment. We willprovide a Deployment Architecture Diagram, perform installation and configurationof the product in a test environment, demonstrate features and key use cases bydiscovering the target environment and help you start utilizing the product as anetwork management solution. IBM Software Services for Tivoli offers a QuickStartServices Offering for Tivoli Netcool Performance Manager for Wireless. This serviceoffering can enable you to more quickly achieve your network performancemanagement objectives and realize rapid time to value. It does this by launchingyour project in a pre-production environment, helping you gain skills from bestpractices and move to the next phase of deployment. Services include functionalspecification, test specification and deployment plan, validation of the infrastructureand the product deployment, installation and configuration of the Tivoli NetcoolPerformance Manager for Wireless Technology Packs and Gateways on a singleserver in a First In Kind pre-production environment. We will provide basic skillsknowledge transfer for customer technical professionals.

For customers upgrading to IBM Tivoli Netcool Performance Manager for Wireless,IBM Software Services for Tivoli provides consulting and technical services toassist in the upgrade project. We have a team of highly skilled consultants withbroad architectural knowledge, deep technical skills, quality project managementexperience, best practices expertise, and close ties with IBM research anddevelopment labs to minimize risk and increase project success.



To learn more about IBM Software Services or to contact a Software Services salesspecialist, visit

http://www.ibm.com/software/sw-services/

http://www.ibm.com/software/sw-services/



IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Application Instance

A license entitlement is required for each instance of the application beingconnected.

Resource Value Unit

Resource Value Unit is a pricing charge metric for program license entitlementswhich is based upon the quantity of a specific designated measurement used for agiven program. Refer to the Value Units definition.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types ofsituations: cold, warm and hot. In cold and warm situations, a separate entitlementfor the copy on the backup machine is normally not required and typically noadditional charge applies. In a hot backup situation, the customer needs to acquireother license or entitlements sufficient for that server. All programs running inbackup mode must be solely under the customer's control, even if running atanother enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copyof the program used for backup purposes.

Cold: A copy of the program may reside for backup purposes on a machine as longas the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and isstarted, but is idling, and is not doing any work of any kind. There is no additionalcharge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, isstarted, and is doing work. The customer must acquire a license or entitlements forthis copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance,and testing. It also could include other activities such as mirroring of transactions,updating of files, synchronization of programs, data or other resources (for example,active linking with another machine, program, database or other resource, and soon), or any activity or configurations that would allow an active hot switch or othersynchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support ahigh availability environment by using various techniques (for example, duplexing,mirroring of files, or transactions, maintaining a heartbeat, active linking withanother machine, program, database, or other resource), the program is consideredto be doing work in the hot situation and a license or entitlement must bepurchased.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which isbased upon the quantity of a specific designated measurement used for a givenprogram. Each program has a designated measurement. The most commonly useddesignated measurements are processor cores and MSUs. However, for selectprograms, there are other designated measurements such as servers, users,client devices, and messages. The number of Value Unit entitlements requiredfor your specific implementation of the given program must be obtained froma conversion table associated with the program. You must obtain a PoE for theappropriate number of Value Unit entitlements for your implementation. TheValue Unit entitlements of a given program cannot be exchanged, interchanged,



or aggregated with Value Unit entitlements of another program. Whenever thedesignated measurement is a processor core, not all processors require thesame number of Value Unit entitlements. To determine the number of Value Unitentitlements required, refer to the processor Value Unit conversion table on thePassport Advantage Web site


Product and licensing Web sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricingbased on their total volume of eligible products, across all IBM brands, acquiredworldwide. The volume is measured by determining the total Passport Advantagepoints value of the applicable acquisitions. Passport Advantage points are only usedfor calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under PassportAdvantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. Thecustomer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage pointsvalue:

1.Analyze your environment to determine the number of charge units for a product.The quantity of each product's part numbers to be ordered is determine by thatanalysis.

2.Order the Passport Advantage part numbers. A Passport Advantage point value,which is the same worldwide for a specific part number regardless of wherethe order is placed, is assigned to each IBM Tivoli product part number. ThePassport Advantage point value for the applicable part number, multiplied bythe quantity for that part number, will determine the Passport Advantage pointsfor that IBM Tivoli product part number. The sum of these Passport Advantagepoints determines the Passport Advantage point value of the applicable IBM Tivoliproduct authorizations which then may be aggregated with the point value ofother applicable Passport Advantage product acquisitions to determine the totalPassport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in theform of Suggested Volume Prices (SVPs), which vary depending on the SVP level.Each SVP level is assigned a minimum total Passport Advantage point value, whichmust be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points andare not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following:


The following Passport Advantage part number categories may be orderable:

• License and Software Subscription and Support 12 Months - This is the productauthorization with maintenance to the first anniversary date.

• Annual Software Subscription and Support Renewal - This is the maintenancerenewal for one anniversary that applies when a customer renews their existingcoverage period prior to the anniversary date at which it expires.


http://www.ibm.com/software/tivoli

http://www.ibm.com/software/tivoli/products/licensing.html




• Software Subscription and Support Reinstatement 12 months - This is forcustomers who have allowed their Software Subscription and Support to expire,and later wish to reinstate their Software Subscription and Support.

• Media packs - These are the physical media, such as CD-ROMs, that deliver theproduct's code.

• Documentation packs - These contain printed documentation such as the User'sGuide and Release Notes.

Pricing information

IBM Tivoli Netcool Performance Manager is priced using the following chargeablecomponents and metrics:

• Base per application instance - An IBM Tivoli Netcool Performance Manager(TNPM) application instance consists of up to one IBM Tivoli Netcool/Provisodatabase instance and up to one IBM Tivoli Netcool Performance Managerfor Wireless database instance, and the other components of the programthat connect to these database instances. If a customer deploys only oneIBM Tivoli Netcool Performance Manager for Wireless database instance and itsassociated components, this constitutes one TNPM application instance. If thissame customer deployed one IBM Tivoli Netcool/Proviso database instance, thisis still considered one TNPM application instance. If this customer then decidesto deploy either another IBM Tivoli Netcool/Proviso database instance or anIBM Tivoli Netcool Performance Manager for Wireless database instance, thisconstitutes a second TNPM application instance.

• Base per Resource Value Unit - Resource Value Units will be calculated in thefollowing manner. Supported entities are assigned a certain point value based onsize or performance level of the entities. Resource Value Units are calculated fromthis total number of points based on factors in Volume Unit Exhibit (VUE) 002Table F below.

• Technology Pack Tier 1 - 5 per application instance - IBM has assignedeach IBM Tivoli Netcool Performance Manager Technology Pack to a TechnologyPack tier based on price. You must acquire a Proof of Entitlement (PoE) for thecorresponding Tier for each Technology Pack that runs on an application instanceof TNPM. You may not substitute a PoE for a Technology Pack from one tier for aPoE for a Technology Pack from a different tier.

• Optional features

– Data access API for wireline - per application instance

– Real time reports for wireline - per application instance

An application instance is required for each of these optional features which operateson an IBM Tivoli Netcool Performance Manager Base per application instance.

Points are assigned to managed entities according to the following table:

Managed entity point table

Managed entity Points

Large switches, SP Core 5,000WAN Services, Service Aggregation 500Large Branch Routers/Switches 250Small Branch and CPE Routers 70Wireless Cell/Sector 70Enterprise VoIP Phones 3Carrier VoIP Phones 1Subscriber, for example DSL, Cable 1

Contact your IBM representative or IBM Business Partner for a current list ofmanaged entities.



VUE 002 Table F

Points fromquantity To quantity Factor

1 60,000 0.050 60,001 300,000 0.045 300,001 600,000 0.040 600,001 1,200,000 0.0351,200,001 1,800,000 0.0301,800,001 2,400,000 0.0252,400,001 3,600,000 0.0203,600,001 and more 0.015

Technology Pack Tier 1:IBM has assigned each IBM Tivoli Netcool PerformanceManager Technology Pack to a Technology Pack tier based on price. This list isaccurate as of the date of this announcement. Contact your IBM representative orIBM Business Partner for a current list of technology packs as appropriate.

Wireline

Active Directory ASMAlcatel 7330/7302 ISAMAlcatel Platform MonitoringApache ASMCisco AAL5 VCC (ATM Channel Endpoint)Cisco Catalyst Port QoSCisco Class Based QOSCisco CMTSCisco DeviceCisco Integrated DashboardCisco IP SLACisco IP SLA AdministrationCisco IPT (CCM 4.0 to 6.0)Cisco MPLS TE (Tunnel)Cisco NBARDISMAN Ping MIBDSL (RFC 2662)Exchange Server ASMFrame Relay (RFC 2115)Huawei Device PackHuawei MPLSHuawei PingIneoQuest Media Monitor (IPTV)IP MulticastJuniper E SeriesJuniper E Series QOSJuniper M/T ChassisJuniper M/T QOSJuniper MPLS TEJuniper RPMLotus Notes® ASMMIB-2Netcool/Proviso MonitoringOracle ASMRADIUS AccountingRADIUS AuthenticationRedback SmartEdge 800SAP ASMServer Monitoring (SSM)Sybase ASMWeblogic ASMWebsphere ASM

Technology Pack Tier 2:IBM has assigned each IBM Tivoli Netcool PerformanceManager Technology Pack to a Technology Pack tier based on price. This list isaccurate as of the date of this announcement. Contact your IBM representative orIBM Business Partner for a current list of technology packs as appropriate.

Wireline

ACME Packet (SBC)ACME Packet (SBC) HDRAlcatel 5020 MGC



Convedia Media ServerRadcom OmniQTekelec (VocalData) VoIP App Server

Wireless

Alcatel BSS B9Alcatel BSS B10Ericsson BSS R07BEricsson BSS R12 06BEricsson GGSN R3Ericsson GGSN R5Ericsson MGW R4.1Ericsson MGW R4.2Ericsson MGW R5.1Ericsson NSS 12.1Ericsson SGSN R6Ericsson SGSN R7Ericsson SGSN R8Ericsson UTRAN P5Ericsson UTRAN P6Ericsson UTRAN P7Huawei BSS V300R002005Huawei BSS V300R007Huawei BSS V900R008Huawei GGSN V800R002Huawei GGSN V800R006Huawei MGW V200R006Huawei MSC-S V100R006Huawei SGSN V800R006Huawei SGSN V800R007Huawei UTRAN R008Huawei UTRAN V200R010Motorola BSS GSR8Motorola GGSNNokia BSS S12Nokia MGW U2/U3CNokia MGW U4Nokia NSS M13.5/13.2Nokia NSS M14.1Nokia UTRAN RAS5.1Nokia UTRAN RAS6.0Nortel BSS 14.0Nortel BSS 15.0Nortel BSS V16Nortel EVDO 4Nortel EVDO 5Nortel EVDO 6Nortel MGW 20Nortel MSC 20Nortel MTX 14.0Nortel MTX 15.0Nortel PDSN 6.0Nortel UTRAN R5Siemens BSS BR9Siemens BSS BR10Siemens GSN 4.0Siemens ngHLRSiemens NSS SR 12Siemens NSS SR 13Siemens UTRAN R5Siemens UTRAN UMR6.5ZTE EVDO V8.0.1.9ZTE EVDO V8.19.04ZTE PDSN 3.5.0.3

Technology Pack Tier 3: IBM has assigned each IBM Tivoli Netcool PerformanceManager Technology Pack to a Technology Pack tier based on price. This list isaccurate as of the date of this announcement. Contact your IBM representative orIBM Business Partner for a current list of technology packs as appropriate.

Wireline

Alcatel 5620 NMAlcatel 5620 SAM (support SAM 4.0-6.1)



Alcatel 7510Alcatel 8605 MMASAlcatel Lucent 5529 SDCCisco NetFlow / IPFLIXCisco WAN ManagerEmpirix Hammer XMSEricsson Call ServerEXFO BrixworksFujitsu MSANHuawei N2000 AccessHuawei NetStreamHuawei T2000 (Transmission)Nortel BCP7200Nortel MG3200

Technology Pack Tier 4: IBM has assigned each IBM Tivoli Netcool PerformanceManager Technology Pack to a Technology Pack tier based on price. This list isaccurate as of the date of this announcement. Contact your IBM representative orIBM Business Partner for a current list of technology packs as appropriate.

Wireless

Aircell ABSAircell IPAastra MX-OneCustom Data StorageEricsson MSNGPRS Vendor NeutralGSM Vendor NeutralIntervoice PrePaidIntervoice SMS-C 7Nokia SMSCNokia WAPTekelec Eagle5 STP 37.6.0UMTS Vendor Neutral

Technology Pack Tier 5:IBM has assigned each IBM Netcool Performance ManagerTechnology Pack to a Technology Pack tier based on price. This list is accurate as ofthe date of this announcement. Contact your IBM representative or IBM BusinessPartner for a current list of technology packs as appropriate.

Wireline

Nortel CS2K

Wireless

Ericsson IMS

Pricing example

A customer acquires one Base license (application instance) of the IBM Tivoli NetcoolPerformance Manager to manage their wireline network.

The customer also wants to manage 1 Alcatel 5620 NM Element ManagementSystem (EMS), 400,000 carrier VoIP phones, and 20 large branch routers (managedby the EMS). In addition, the customer also wants to deploy one instance ofRealtime Reports for Wireline.

Chargeable Quantity in Instances Resourcecomponent customer required, Value Unitsmetric environment quantity required, of part quantity of numbers part numbers to order to order

Base per instance 1 1Tech Pack Tier 3 per instance *** 1 1Resource Value Unit 405,000* 18,000**Realtime Reports per instance 1 1 for wireline



* Per the Points table above, 400,000 phones and 20 large branch routers total405,000 points.

** 405,000 points requires 18,000 RVUs per VUE 002 Table F (60,000*0.05 +240,000*0.045 + 105,000*0.040). Device RVU quantity (part number quantity) toorder is 18,000.

*** The Alcatel 5620 EMS requires a Technology Pack (Tier 3) but is not counted asan "entity". Only the devices managed through the EMS are counted as entities (20large branch routers in this example) and participate to the points and RVU total.

In a future period, the same customer wants to add support for Ericsson BSS andEricsson NSS to IBM Tivoli Netcool Performance Manager to also manage their30,000 cell wireless network. The customer is deploying an additional database, butthere is no need for an additional Base license since the customer is already entitledto the Base license for the entire IBM Tivoli Netcool Performance Manager solution.

However, the customer must purchase licenses for one Ericsson NSS and oneEricsson BSS Technology Pack to manage 30,000 cells.

Chargeable Quantity in Instances Resourcecomponent customer required, Value Unitsmetric environment quantity required, of part quantity of numbers part numbers to order to order

Tech Pack Tier 2 per instance 2 2Resource Value Unit 2,100,000**** 63,900*****

**** Per the Points table above, 30,000 cells total 2,100,000 points.

***** 2,100,000 points managed, requires 63,900 RVUs per VUE 002 TableF (195,000*0.04 + 600,000*0.035 + 600,000*0.03 + 600,000*0.025 +105,000*0.02). The RVU quantity (part number quantity) to order is 63,900.The calculation of those required RVUs begins at the 0.04 factor level due to thecustomer's previous purchase requiring RVUs to entitle the customer to 405,000points. This allows the customer the additive benefit of volume scaling for theRVUs already purchased. After these two license orders, the customer would havepurchased the following:

Product Quantity

IBM Tivoli Netcool Performance Manager Base per Application Instance 1IBM Tivoli Netcool Performance Manager Base per RVU 81,900IBM Tivoli Netcool Performance Manager Tech Pack Tier 2 Per Application Inst 2IBM Tivoli Netcool Performance Manager Tech Pack Tier 3 Per Application Inst 1IBM Tivoli Netcool Performance Manager Tech Realtime Reports for Wireline per Application Instance 1

Ordering information

This product is only available via Passport Advantage. It is not available asshrinkwrap.

Product group: Netcool Performance Manager Product Identifier Description (PID) IBM Tivoli Netcool Performance Manager 5724-W86 Product category: Netcool Performance Manager

Value Unit exhibit VUE002

Refer to the pricing example.



Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed areentitled to receive the corresponding media pack.

Media Pack PartEntitlement number

Netcool Performance AL00NEN IBM Tivoli Netcool Performance Manager Base Base per Manager Base Media Pack English Application Instance Netcool Performance AL00NEN IBM Tivoli Netcool Performance Manager Base Base per Manager Base Media Pack English Resource Value Unit Netcool Performance AL00PEN IBM Tivoli Netcool Performance Manager Techpacks Manager Techpacks Tier 1 per Tier 1 Media Pack English Application Instance Netcool Performance AL00QEN IBM Tivoli Netcool Performance Manager Techpacks Manager Techpacks Tier 2 per Tier 2 Media Pack English Application Instance Netcool Performance AL00REN IBM Tivoli Netcool Performance Manager Techpacks Manager Techpacks Tier 3 per Tier 3 Media Pack English Application Instance Netcool Performance AL00SEN IBM Tivoli Netcool Performance Manager Techpacks Manager Techpacks Tier 4 per Tier 4 Media Pack English Application Instance Netcool Performance AL00TEN IBM Tivoli Netcool Performance Manager Techpacks Manager Techpacks Tier 5 per Tier 5 Media Pack English Application Instance Netcool Performance AL00NEN IBM Tivoli Netcool Performance Manager Data Access Manager Base Media Pack English API Wireline per Application Instance Netcool Performance AL00NEN IBM Tivoli Netcool Performance Manager RealTime Reports Manager Base Media Pack English for Wireline Per Application Instance

Current licensees

Current licensees, with support in effect, will receive instructions on how to orderthis update.

Current licensees of IBM Tivoli Netcool Performance Manager can order the newdistribution medium via MES by specifying the desired distribution medium featurenumber.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.



Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for SoftwareSubscription and Support renewals, which can simplify management and budgetingfor eligible new versions and releases (and related technical support) for yourcovered products. The anniversary date, established at the start of your PassportAdvantage Agreement, will remain unchanged while your Passport AdvantageAgreement remains in effect. New software purchases will initially include twelve fullmonths of Software Subscription and Support. Software Subscription and Support inthe second year (the first year of renewal) can be prorated to be coterminous withyour common anniversary date. Thereafter, all Software Subscription and Supportwill renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBMSoftware Support Handbook for specific terms relating to, and a more completedescription of, technical support provided through Software Subscription andSupport.

The quantity to be specified for the Passport Advantage part numbers in thefollowing table is per number of required Value Units. To order for PassportAdvantage, specify the desired part number and quantity.

PartDescription number

IBM Tivoli Netcool Performance Manager V1.2 PID 5724-W86PA licenses NETCOOL PERFORMANCE MANAGER BASE PER APPLICATION D06VLLL INSTANCE LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER BASE PER APPLICATION E060BLL INSTANCE ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER BASE PER APPLICATION D06VMLL INSTANCE SW S&S REINSTATE 12 MONETCOOL PERFORMANCE MANAGER BASE PER RESOURCE D06VNLL VALUE UNIT LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER BASE PER RESOURCE E060CLL VALUE UNIT ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER BASE PER RESOURCE D06VPLL VALUE UNIT SW S&S REINSTATE 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 1 D06V9LL APPLICATION INSTANCE LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 1 E0605LL APPLICATION INSTANCE ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER TECHPACKS TIER 1 D06VALL APPLICATION INSTANCE SW S&S REINSTATE 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 2 D06VBLL APPLICATION INSTANCE LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 2 E0606LL APPLICATION INSTANCE ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER TECHPACKS TIER 2 D06VCLL APPLICATION INSTANCE SW S&S REINSTATE 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 3 D06V5LL APPLICATION INSTANCE LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 3 E0603LL APPLICATION INSTANCE ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER TECHPACKS TIER 3 D06V6LL APPLICATION INSTANCE SW S&S REINSTATE 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 4 D06V7LL APPLICATION INSTANCE LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 4 E0604LL APPLICATION INSTANCE ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER TECHPACKS TIER 4 D06V8LL APPLICATION INSTANCE SW S&S REINSTATE 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 5 D06V1LL APPLICATION INSTANCE LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER TECHPACKS TIER 5 E0601LL APPLICATION INSTANCE ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER TECHPACKS TIER 5 D06V2LL



APPLICATION INSTANCE SW S&S REINSTATE 12 MONETCOOL PERFORMANCE MANAGER DATA ACCESS API D06VDLL WIRELINE APPLICATION INSTANCE LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER DATA ACCESS API E0607LL WIRELINE APPLICATION INSTANCE ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER DATA ACCESS API D06VELL WIRELINE APPLICATION INSTANCE SW S&S REINSTATE 12 MONETCOOL PERFORMANCE MANAGER REAL TIME REPORTS D06VJLL WIRELINE APPLICATION INSTANCE LIC + SW S&S 12 MONETCOOL PERFORMANCE MANAGER REAL TIME REPORTS E060ALL WIRELINE APPLICATION INSTANCE ANNUAL SW S&S RNWLNETCOOL PERFORMANCE MANAGER REAL TIME REPORTS D06VKLL WIRELINE APPLICATION INSTANCE SW S&S REINSTATE 12 MO

To order a media pack for Passport Advantage, specify the part number in thedesired quantity from the following table:

PartDescription number

IBM Tivoli Netcool Performance Manager V1.2 Base Multiplatform English Media Pack AL00NENIBM Tivoli Netcool Performance Manager V1.2 Technology Packs Tier 1 Multiplatform English Media Pack AL00PENIBM Tivoli Netcool Performance Manager V1.2 Technology Packs Tier 2 Multiplatform English Media Pack AL00QENIBM Tivoli Netcool Performance Manager V1.2 Technology Packs Tier 3 Multiplatform English Media Pack AL00RENIBM Tivoli Netcool Performance Manager V1.2 Technology Packs Tier 4 Multiplatform English Media Pack AL00SENIBM Tivoli Netcool Performance Manager V1.2 Technology Packs Tier 5 Multiplatform English Media Pack AL00TEN

Terms and conditions

The information provided in this announcement letter is for reference andconvenience purposes only. The terms and conditions that govern any transactionwith IBM are contained in the applicable contract documents such as the IBMInternational Program License Agreement, IBM International Passport AdvantageAgreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available asshrinkwrap.

Licensing

IBM International Program License Agreement including the License Informationdocument and Proof of Entitlement (PoE) govern your use of the program. PoEsare required for all authorized use. Part number products only, offered outside ofPassport Advantage, where applicable, are license only and do not include SoftwareMaintenance.

This software license includes Software Subscription and Support (also referred to asSoftware Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA)and the associated Agreement for Acquisition of Software Maintenance, whichprovide for support with ongoing access to releases and versions of the program.IBM includes one year of Software Subscription and Support (also referred to



as Software Maintenance) with the initial license acquisition of each programacquired. The initial period of Software Subscription and Support (also referred toas Software Maintenance) can be extended by the purchase of a renewal option, ifavailable. These programs have a one-time license charge for use of the programand an annual renewable charge for the enhanced support that includes telephoneassistance (voice support for defects during normal business hours), as well asaccess to updates, releases, and versions of the program as long as support is ineffect.

License Information form number

L-JCOS-7Q859M

The program's License Information will be available for review on the IBM SoftwareLicense Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment,it will conform to its specifications. The warranty applies only to the unmodifiedportion of the program. IBM does not warrant uninterrupted or error-free operationof the program or that IBM will correct all program defects. You are responsible forthe results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on knownprogram defects, defect corrections, restrictions, and bypasses at no additionalcharge. For further information, consult the IBM Software Support Handbook foundat

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licenseeacquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of fiveyears from the general availability date, as long as your Software Subscriptionand Support (also referred to as Software Maintenance) is in effect. This technicalsupport allows you to obtain assistance (via telephone or electronic means) fromIBM for product-specific, task-oriented questions regarding the installation andoperation of the program product. Software Subscription and Support (SoftwareMaintenance) also provides you with access to updates, releases, and versions ofthe program. You will be notified, via announcement letter, of discontinuance ofsupport with 12 months' notice. If you require additional technical support from IBM,including an extension of support beyond the discontinuance date, contact your IBMrepresentative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the originallicensee, you may obtain a refund of the amount you paid for it, if within 30 days ofyour invoice date you return the program and its PoE to the party from whom youobtained it. If you downloaded the program, you may contact the party from whomyou acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM InternationalPassport Advantage offering, this term applies only to your first acquisition of theprogram and (2) for programs acquired under any of IBM's On/Off Capacity on

http://www.ibm.com/software/sla/sladb.nsf




Demand (On/Off CoD) software offerings, this term does not apply since theseofferings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without payingadditional license fees.

Other terms

Volume orders (IVO)

No

IBM International Passport Advantage Agreement

Passport Advantage applies

Yes, and through the Passport Advantage Web site at


Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance)is included with licenses purchased through Passport Advantage and PassportAdvantage Express. Product upgrades and Technical Support are provided by theSoftware Subscription and Support (Software Maintenance) offering as describedin the Agreements. Product upgrades provide the latest versions and releases toentitled software and Technical Support provides voice and electronic access to IBMsupport organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance)with each program license acquired. The initial period of Software Subscription andSupport (Software Maintenance) can be extended by the purchase of a renewaloption, if available.

While your Software Subscription and Support (Software Maintenance) is in effect,IBM provides you assistance for your routine, short duration installation and usage(how-to) questions, and code-related questions. IBM provides assistance viatelephone and, if available, electronic access, only to your information systems (IS)technical support personnel during the normal business hours (published primeshift hours) of your IBM support center. (This assistance is not available to yourend users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. Foradditional details, consult your IBM Software Support Handbook at


Software Subscription and Support (Software Maintenance) does not includeassistance for the design and development of applications, your use of programs inother than their specified operating environment, or failures caused by products forwhich IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreementand the IBM International Passport Advantage Express Agreement, visit the PassportAdvantage Web site at


System i Software Maintenance applies

No

Variable charges apply

No






Educational allowance available

Not applicable.

IBM Electronic Services

IBM has transformed its delivery of hardware and software support services tohelp you achieve higher system availability. Electronic Services is a Web-enabledsolution that offers an exclusive, no-additional-charge enhancement to the serviceand support available for IBM servers. These services are designed to providethe opportunity for greater system availability with faster problem resolutionand preemptive monitoring. Electronic Services comprises two separate, butcomplementary, elements: Electronic Services news page and Electronic ServicesAgent.

The Electronic Services news page is a single Internet entry point that replaces themultiple entry points traditionally used to access IBM Internet services and support.The news page enables you to gain easier access to IBM resources for assistance inresolving technical problems.

The Electronic Service Agenttm is no-additional-charge software that resides onyour server. It monitors events and transmits system inventory information to IBMon a periodic, client-defined timetable. The Electronic Service Agent automaticallyreports hardware problems to IBM. Early knowledge about potential problemsenables IBM to deliver proactive service that may result in higher system availabilityand performance. In addition, information collected through the Service Agent ismade available to IBM service support representatives when they help answer yourquestions or diagnose problems. Installation and use of IBM Electronic Service Agentfor problem reporting enables IBM to provide better support and service for yourIBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

Prices

Information on charges is available at Web site

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or yourauthorized IBM Business Partner. Additional information is also available at


Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiringproducts from IBM, you may link to Passport Advantage Online for resellers whereyou can obtain Business Partner pricing information. An IBM ID and password arerequired.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

http://www.ibm.com/support/electronic

http://www.ibm.com/support


https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller



Order now

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)Fax: 800-2IBM-FAX (242-6329)For IBM representative: [email protected] IBM Business Partner: [email protected] Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add yourname to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Netcool/OMNIbus and Electronic Service Agent are trademarks of IBM Corporation inthe United States, other countries, or both.

IBM, Tivoli, Netcool, System x, Passport Advantage, Proviso, AIX, Notes andibm.com are registered trademarks of IBM Corporation in the United States, othercountries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, othercountries, or both.

Windows is a registered trademark of Microsoft Corporation in the United States,other countries, or both.

Intel and Pentium are registered trademarks of Intel Corporation or its subsidiariesin the United States and other countries.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in theUnited States, other countries, or both.

Other company, product, and service names may be trademarks or service marks ofothers.

Terms of use

IBM products and services which are announced and available in your countrycan be ordered under the applicable standard agreements, terms, conditions,and prices in effect at the time. IBM reserves the right to modify or withdraw thisannouncement at any time without notice. This announcement is provided for yourinformation only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBMrepresentative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Corrections

http://www.ibm.com/legal/us/en/

http://www.ibm.com/planetwide/us/



(Corrected on June 19, 2009)Changes made in the At a glance and Hardware requirements sections.

Documents

management offering large enterprises a bundled network