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Management Interface User GuideAUDIO
Table of ContentsAccessing the management interface 4
Creating your user account 4Signing-in 4Forgot your password 4
Media players menu 5Checking Player Status 6Filtering your locations 6Changing the music playing in a specific location 7
Music menu 8Listening to songs from a specific channel 8Banning songs 9Viewing previously blocked or new songs 9Exporting the song listing 9Filtering content 10Grouping content 10
Station schedules menu 11Station Schedules Overview 12Creating a new program 12Choosing your Default Station 13Program Properties Panel 14Adding Stations to a Program 15Program Properties toolbar 16Station Properties toolbar 17
Messages menu 18Adding new messages to your lineup 18Listening to your messages 19
Messages calendar menu 20Creating a Schedule 20Inserting content into your calendar 21Creating regular interval events 22Creating custom interval events 23
Publish changes menu 26Publishing a change 26Checking the publish changes status 26
Contact us 27Troubleshooting 27
WelcomeWelcome to the Management Interface User Guide for Foxtel Music, powered by Stingray. This online tool puts the power back into your hands, giving you full control over the content you decide to share with your clientele in an easy and timely manner. Our dedicated team continuously works on updating this tool to reflect your changing business needs and to provide you with the best possible service.
The present user guide will walk you through how to manage your in store digital media via our online Management Interface. Build your own scheduling calendar and integrate your own messages and music seamlessly. Allocate these programs to the one or many stores under your brand’s banner in order to listen and look at the media you want, when you want it!
Accessing the management interfaceCreating your user accountPlease call 1300 023 768 to have your user account created in order to access the Management Interface.
Signing-in 1. Visit https://cs.business.stingray.com/login and enter your registered email
and password.2. Click on Sign In.Please note that you can access the Management Interface from any PC, Mac or mobile device web browser.
Your Management Interface Sign In page should look like this:
Forgot your password If you require a password reset, enter your email in the “Email” field and select “Forgot your password”. An automated email will be sent containing your temporary password.
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Media players menuThe “Media Players” tab in your menu bar, displays key information about all the devices you have within your subscription. Quickly view all the factors affecting the performance of your media player (also known as your SB player), your store locations, your current/scheduled music stations and more. Group players/locations with identical music requirements to enable instantaneous updates to all devices at once, reducing the time and administrative burden of managing each store’s content individually.
Accessing your Media Players menu
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Checking Player Status Quickly view the factors affecting the performance of your SB player by consulting the notification icons in the status column.
New: Device has been added to the Management Interface. Ready to print: Device has been configured with client settings. OK: Device is working without any issues. Critical: Device was connected but has since lost its connection Printed: Device deployed but never connected Offline Activated: Device has been phone activated but is not
connected to a network. Warning: Device is still connected with some minor errors.
Filtering your locations 1. Any of the visible columns in the “Media Players” tab can be filtered by
entering information within the empty text fields. 2. Data can also be sorted by clicking the header of the column you wish to
view alphabetically or chronologically.3. You can also group your locations. Please refer to “Grouping content”
paragraph on page 10.
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Changing the music playing in a specific location 1. To change the music channel currently playing in your commercial
establishment, start by selecting the right location from the list by clicking in the checkbox associated to it in the column furthest to the left on your screen.
2. Next, click on “Edit” at the bottom of the page.
3. The editing window pops up. Here, you can change the current music station playing in your commercial establishment or you can specify which custom built calendar of music programming you wish to sync to your player. Once your changes are set, click on Save.
4. Click on the “Publish changes” menu at the top of your page and follow instructions on page 26 for your modification to take effect.
Top TipMake changes to many locations by selecting more than one check-box.
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Music menu Whether you have chosen from our pre-programmed collections of music or crafted a totally unique audio solution, it is likely that you will still want to have your say into what is playing in your store. The “Music” menu’s user friendly interface allows you to listen to song snippets, to ban undesired tubes, to filter through your content and to explore the track listing.
Accessing your Music menu
Listening to songs from a specific channel 1. Choose the channel whose musical content you wish to listen to from the
drop-down menu called “Stations”.2. Click on the play icon located to the left of the song you want to listen to.
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Banning songs 1. Under the “Banned” column to the right of your screen, click on the
checkbox associated to the specific song(s) you wish to ban.2. Click on “Publish changes” at the top of your screen and follow instructions
on page 26 for your modification to take effect.Banning over 30% of content is discouraged as you will experience too much song repetition.
Viewing previously blocked or new songs 1. Click on “Show only blocked songs” under the stations filter to the left of
your screen. To return to the viewing of all your song titles, click on “Reset”.
Exporting the song listing1. Select the station that you wish to export in the station picker.2. Select the “Export” button at the bottom of your screen.3. Specify what type of file format to generate: Excel, .xml, .csv or JSON.4. Rename the file if required and the desired file format will be generated.
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Filtering content 1. Any of the visible columns in the “Music” menu can be filtered by entering
information within the empty text fields. Data can also be sorted by clicking the header of the column you wish to view alphabetically or chronologically.
2. To remove all filters select the “Reset” button.
Grouping contentTo group the findings of your filtering process, you can drag and drop the header of the content column into the “Drag a column here to group” field. This action will group your data.
Sort all content alphabetically or chronologically (depending on the column you select) by clicking on its header.
Enter artist, title, album or date you wish your search to focus on to generate the filtered results.
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Station schedules menuBuild your music schedule around your understanding of your customers and their buying behaviours. Choose “Station scheduling” under your “Scheduling” tab and start assigning different channels to different time blocks. Various scheduling types can be created and managed in harmony with your music and messages. Timing is everything.
Where to find your station schedules
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Station Schedules Overview
1. ProgramsThe Programs panel on the left side of the application is used to create, delete and display programs which serve to contain the music stations you intend to play.– The content of your program are viewed and/or modified from the
Program Properties panel on the far right of the application.
2. StationsAll of the available music needed to fill your programs is found in the “Stations” panel.– Drag items from the “Stations” panel, then drop them into the “Program
Properties” panel of a chosen program. The music in the “Stations” panel is already tailored for you; there is nothing to upload on your part.
3. Program PropertiesWhen selecting a program from the left hand “Programs” panel, the “Program Properties” panel allows you to see what’s inside of it. It is also here where stations are dragged.
Creating a new program1. From the “Programs” panel, click on the New ( ) icon in the top-left corner.2. By default, your created programs are listed vertically with the new items
appearing at the bottom, with their creation date on the right. 3. This list can be reordered using the sort by dropdown selector, or filtered
using the panel’s keyword search ( ) field.4. To rename your program, see “Program Properties” panel, further down.5. To add content to this program, see “Adding Stations to a Program” on
page 15.
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Choosing your Default StationTo avoid silent gaps in your scheduling, the first item in the Stations panel is typically selected as the default station for every program that you create. However, you can later manually change what this default station is for any program:
1. Select a program from the “Programs” panel, or create one and ensure it is selected.
2. Drag an item from the “Stations” panel and drag it over to the lower left area of the Program Properties panel, as shown in the image above.
3. While still holding the item, watch for its outline to turn green with the label “Set as default”.
4. Release the station. The space for the default item is now occupied by your chosen music station.
5. You may drag in another station to replace that default item at any time.6. Now wherever there is white space on the schedule grid of Program
Properties, the default station will play for that program.
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Program Properties Panel
1. Choose the program you wish to preview in the “Programs” panel on the left of the screen. (Not shown in the above screenshot.)
2. The stations are arranged as blocks on the grid of the Program Properties panel. Each can be colour coded to tell them apart.
3. 24 hour time column. As the station block is being manipulated on the grid, the time range is accordingly highlighted. The start and end times are also indicated on the top and bottom of the station block.
4. Program Properties toolbar. See Program Properties toolbar explained on page 16.
5. Edit program name in this field.6. As you horizontally stretch, shrink or move a station over the grid, the
corresponding days will be highlighted accordingly. 7. Drag any station here to be the Default Station. Further details in “Choosing
your Default Station” on page 13.
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Adding Stations to a Program
Follow these steps to add a station to a program 1. Make your selection from the Programs panel, or create a new program then
ensure it’s selected. – The Program Properties panel to the right will display what’s inside. It is
there that stations are added, deleted, manipulated and/or viewed.2. Drag any item from the Stations panel (centre of screen) and drop it into the
Program Properties panel on the right. – Dragging a station into a program’s Properties panel turns it into a copy of
itself; therefore, there is no worry about accidentally modifying or deleting the original source.
– Drag as many stations as desired into a program. – The stations within the Program Properties panel can be individually
colour coded, for better visibility.3. A station dragged into Program Properties will occupy the whole grid by
default meaning it plays for 24 hours, 7 days a week. – To modify this, grab corners of the station block to shape it to your liking
and grab the middle of the station to move it.
Shortcut: To duplicate a station on the grid, select it then press Alt-C. The copy will appear on top of its original.
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Warning: If there are overlapping stations, warnings in the form of red hatch lines will appear over the corresponding station on the grid of the Program Properties panel. If you do not resolve the issue, the station will be ignored during playback.To prevent conflicts, ensure that: – Stations don’t overlap.– Gaps between vertically stacked stations aren’t too short.
(less than 15 minutes)– A single station block is not shorter than 15 minutes.
Example of a conflict between overlapping stations:
Program Properties toolbarAccessing your Program Properties Toolbar
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Converts the time in the application from a 12 hour clock, to a 24 hour clock, and vice versa.
For your convenience, you can have the 7 day calendar grid start from Sunday to Saturday, or from Monday to Sunday.
When activated, any station block you move will snap itself to every 15 minutes on the Program Properties grid. Deactivate it to fine-tune the station’s placement.
To prevent overlapping of stations in the same program, activate this button. As a result, the item being moved will snap itself to an adjacent station.
When activated, all of the stations on the Program Properties grid are identified by name.
When activated, all of the stations on the Program Properties grid are identified by their respective image.
Station Properties toolbarWhen selecting a station in the Program Properties panel, it will display its own toolbar1. Click on the colour box at the top of the menu to change the colour code
of the station.2. Click on the garbage bin to delete the station from your program.
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Messages menu Upload, edit and remove messages as often as you like in the messaging section. A comforting voice sharing valuable brand insight has proven time and time again to create a lasting connection with your customers. Use the “Messages” tab to get your communication strategy just right.
Accessing your Messages menu:
Grouping messagesPlease refer to “Grouping content” paragraph on page 10.
Adding new messages to your lineup1. Select the “+ Add” button at the bottom left of your screen. 2. Give a name to your message that describes its content well. 3. Select the “Choose file” button under “Message (en)”. 4. A window pops up where you may select your audio file* from your
computer. Select desired message to upload and click “Save”.5. A confirmation message will indicate if the message was uploaded
successfully. 6. To get your message playing, you will have to include it in a schedule.
View instructions in the following pages for how to do this.*Please note only .MP4 files can be uploaded.
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Listening to your messages1. Select the play icon located to the left of the message.2. You may adjust volume, mute or navigate through different parts
of the message.3. Once your changes are set, select the Save button.
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Messages calendar menuBuild a calendar around your understanding of your customers and their buying behaviours. Choose “Message Calendars” under your “Scheduling” tab to allow you to integrate your programming with uploaded messages during predetermined time blocks. Various scheduling types can be created and managed in harmony with your music and messages. Timing is everything.
How to access your message calendar:
Creating a Schedule 1. Select the “+ Add” button at the bottom left of the “Calendar name”
window and a popup will appear. 2. Specify a name for your calendar and click Save. Your schedule will now
appear within the “Calendar name” list.
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Inserting content into your calendar 1. Select the new schedule you created from the “Calendar name” window
by clicking on its name. 2. Click the “+ Add” button at the bottom of your right-hand “Event” window.
3. The “Edit event” window will pop up. This is where you get a chance to create scheduling blocks for all your messages, specifying when specific messages should start playing, when they should stop and how often they should repeat over the course of a day, week or month.
4. Enter an event name.5. Specify the date range during which you want the messages to be live
and choose either “Every year” or “Only selected years”. To choose a date range, start by clicking in the “Date range” field. A calendar will pop up. Click first on the date you want your program to start playing at and next, on the date at which you want it to stop.
6. Check which days of the week this schedule should be active.7. Specify interval type. Interval type can be either “Custom” or “Regular”.
Regular Schedules will play your messages at fixed intervals of time. Custom messages will play at a specific time the customer has decided upon. Read on for instructions on creating regular interval events, or, go to page 23 for instructions on custom events.
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Creating regular interval events1. Start by creating your event following instructions in the “Inserting content
into your calendar” section on page 21. Once you are in the edit event window, you can create your regular interval.
2. To create a regular interval event, select the “Regular” option on the left-hand panel.
3. Specify the interval of time that should pass between the broadcast of each message.
4. Enter the start and end times of when the message should be playing.5. Drag and drop your available message into the “Event messages” box. – Scheduled time of the message broadcast will automatically be
generated based on your preferences. 6. Click on “Save event” on the bottom right of your screen.
7. A simplified overview of the event block created is now displayed in your schedules tab.
8. To add additional event blocks to that same calendar, click “+ Add” at the bottom of your right-hand window and repeat the process.
9. For this calendar to start playing in your commercial establishment, click on the “Media Players” menu and select the check box associated with the device you wish to affect this schedule to.
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10. Click on “Edit” at the bottom left of your screen.11. Select the calendar you want to assign to your store from the “Calendar”
drop down list.
Creating custom interval events 1. Start by creating your event following instructions in the “Inserting content
into your calendar” section on page 21. Once you are in the edit event window, you can create your custom interval.
2. To create custom interval events, select “Custom” on the left-hand panel when creating your event.
3. Click on “Add a message” in the new window that pops up.
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4. Click on the empty field under the “Message” header, and select the desired message from the dropdown list.
5. Click within the empty “Time” field to the left of the message name to specify the exact time the message should play at.
6. Click on “Save event” on the bottom right of your screen. 7. A simplified overview of the event block created will now be displayed in
your “Schedules” tab.
8. To add additional event blocks to that same calendar, click “+ Add” at the bottom of your right-hand window and repeat the process.
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9. For this calendar to start playing in your commercial establishment, click on the “Media Players” menu and select the check box associated with the device you wish to affect this schedule to.
10. Click on “Edit” at the bottom left of your screen.11. Select the calendar you want to assign to your store from the “Calendar”
drop down list.
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Publish changes menuAfter making any modifications or updates online, you MUST publish changes for the devices to receive the updates and to synchronise the content.
Accessing your Publish Changes Menu
Publishing a change1. Click on “Start Publish Changes”.2. If the system registers the changes made by the user, the following message
will pop-up: “Publish Process Started. Check List for status”.3. Click the “X” button on the pop-up window to go back to your regular view.
To view the status of the changes made during this update, click on the item ID that corresponds to the latest timestamp from the upper menu. A detailed list appears, notifying you which devices have had changes affected to them.
4. The notes field will keep track of the pushed and failed modifications.5. Click on the “Refresh” button in the top half of the screen to view updated
status from.
Checking the publish changes statusThe status of the change you wish to publish are detailed in the bottom part of your screen. View the meaning of all log messages below: Pushed: Changes have been pushed successfully.No Changes: There are no changes to push.Ignored (Inactive): Changes will be ignored because SB-2 device is not connected. Ignored (Unprepared): Changes will be ignored because SB-2 device is not ready.Failed: Changes were not pushed due to error.
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Contact usStill can’t quite figure out how to navigate through the Management Interface? No problem! Contact us and we’ll help you with your query.
Email: [email protected]: 1300 023 768 Address: 5 Thomas Holt Drive, North Ryde, NSW 2113
TroubleshootingI don’t see either the “Name” field or the “Default Item” box in the “Program Properties” panelWhen manipulating stations within the “Program Properties” panel, these elements may disappear and the panel may get renamed to “Station Properties”.– In this case, re-click the program you intended to change, from the
“Programs” panel.
How do I know where my music stations are being used?As you schedule your stations, it might be difficult to keep track of which programs are containing them.1. In the “Stations” panel, hover the cursor over the item you want to enquire.2. Click on the more icon (( ) that appears.3. Select “Show Instances”.4. A dialog box shows you which programs are using your music station.
The items disappeared from the “Programs” or the “Stations” panelIf either of the “Programs” or “Stations” panels suddenly went blank, you might also see the following text in purple: “Items in this panel are currently being filtered by type, tag or filename…” In this case:– Ensure the keyword search field ( ) is empty. – Even a space in the field will cause the panel to appear blank.
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