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MAMSS 36th Annual Conference
“Ride the Rapids with MAMSS” Monday-Wednesday
May 4-6, 2015 Amway Grand Plaza Hotel
2014-2015
MAMSS Board
Connie VanLoon, CPCS
President
Karen Vineyard, CPMSM
President-Elect
Emilia Webster, CPMSM, CPCS
Immediate Past President
Natalie Rose, CPCS, CPMSM
Treasurer
Janet Matuszewski, CPMSM
Secretary
Darlene Graham, CPMSM, CPCS
Bylaws Committee Chair
Terri Rhoads, MPA
Communication Chair
Jennifer Barghout, CPCS
Conference Planning Chair
Teresa Smith, CPMSM
Conference Planning Co-Chair
Pamela Gilbert, CPMSM, CPCS
Health Plan Representative
Kate Cramer, CPMSM, CPCS
Membership Chair
36th Annual MAMSS Conference Registration Information
Please join us along with your friends and colleagues in Grand Rapids from May 4-6, 2015 for the 36th Annual Conference of the Michigan Association Medical Staff Services. All conference activities will take place at the Amway Grand Plaza Hotel (www.amwaygrand.com). As the healthcare industry continues to experience rapid changes and regulatory uncertainty, it is essential that Medical Staff Service Professionals position themselves to receive up-to-date information that impacts the profession. You will not want to miss this conference packed full of outstanding educational sessions and excellent networking opportunities at affordable prices! NAMSS CEU-credits have been approved for all sessions. The 2015 Annual Conference and Exhibition is especially designed for medical staff service professionals, managed care professionals, and provider credentialing specialists from across Michigan. Administrators, Chiefs of Staff, and other medical staff leaders are invited to attend in order to gain first-hand knowledge of the material presented. This event is open to MAMSS members and non-members. The Conference offers the perfect opportunity for non-members to realize the valuable professional enhancements provided by MAMSS. Managers, supervisors and team leaders are urged to encourage staff members to attend. MAMSS is committed to providing educational opportunities to its membership.
For more information, please visit our website at www.namss.org/michigan
Featured Speakers
Dr. Mary Baker, DHA, CPMSM, CPCS Principle and Owner, Medical Staff Plus+ Consulting, LLC
Donna Goesenkors, CPMSM President, Team Med Global Consulting
Michael Callahan Partner, Katten Muchin Rosenman, LLP
Conference Session Descriptions
Welcome Reception/Early Registration Hosted by the Western Chapter
6:00 pm—8:00 pm Gerald Ford Ballroom
Dr. Mary Baker, DHA, CPMSM, CPCS
Certification Prep and Study Strategies
If you are interested in becoming NAMSS certified this presentation is a must.
The speaker will provide an overview of the CPCS & CPMSM certification
eligibility requirements, examination differences, study strategies, and
maintenance of certification requirements.
Donna Goesenkors, CPMSM
How to Be a Superstar MSP
This session is intended to be a transformational experience and perhaps a
reality check for MSPs about little adjustments, they can make to get noticed in a
good way! Donna will share her knowledge and field experience about industry
trends and shifts. She will share targeted results from interviews from
Administrative and Medical Staff Leaders regarding top MSP skills and qualities
they admire as well as a few traits they find annoying and prove to be career
busters for MSPs.
Michael Callahan Dealing with Disruptive, Impaired, and Aging Practitioners
The program will focus on the following areas:
Defining what is disruptive and impaired behavior
Main impediments to addressing unprofessional behavior
Components of successful policies
Legal standards
Data Bank and state reporting requirements
Confidentiality and HR employment issues
After care issues
How to respond to third party inquiries
Monday, May 4
Tuesday, May 5
Featured Speakers
Susan Moore, MHSA, RN President, Management Healthcare Re-sources, Inc.
Sorin Davis CAQH Managing Director of Marketing and Business Development
Kathy Matzka, CPMSM, CPCS Consultant, Writer, and Speaker
Dr. Laurel McCourt JCR Consultant
Conference Session Descriptions
Susan Moore, MHSA, RN
Meeting NCQA Accreditation Standards without Losing Your Sanity
Facilities—health plans driving you crazy with demands? Learn how to be
attractive so health plans delegate credentialing, while you retain control and
generate revenue. Health Plans— delegates drive you crazy with lack of
knowledge and compliance? Increase your marketability and position knowing
what the NCQA credentialing standards require to demonstrate compliance.
Also, find out which NCQA certification is the best fit and garners maximum
benefit.
Dr. Mary Baker, DHA, CPMSM, CPCS
Core Privileges: Doing it Right
This presentation will provide what surveying and regulatory bodies require, the
pros and cons of different privileging models (e.g. laundry lists, core), as well as
how to develop and implement core privileges that meet CMS and TJC
requirements.
Sorin Davis
CAQH UPD and the Evolution of Provider Data
During this presentation, members will learn what it takes to become a data
ambassador and recognize how CAQH can support this role. Attendees will hear
about what’s next for UPD and discuss how this trusted resource can help
medical staffs simplify credentialing and other processes that require provider
data.
Donna Goesenkors, CPMSM
Creating an Effective Strategy When Credentialing APPs and AHPs
The steady increase in the number of mid-level practitioners in healthcare
requires MSPs to be prepared and strategic in how they are managed in your
organization. Whether you’re a new member of the Medical Staff Services team
or an experienced MSP, it’s no surprise that credentialing and granting privileges
to some APPs and AHPs is particularly challenging. This session will introduce a
new method for identifying and tracking these practitioners within your
institution as well as learning about their many verification sources. Let’s
compare practices!!
Kathy Matzka, CPMSM, CPCS
Understanding CMS Credentialing and Privileging Requirements for Hospitals
and Managed Care The Centers of Medicare and Medicaid routinely publish changes to its regulations for hospitals and managed care. This program will discuss recent changes and will also discuss what CMS expects to see when surveying for com-pliance with credentialing and privileging physicians and other practitioners.
Tuesday, May 5—continued
Wednesday, May 6
Conference Information
WHO SHOULD ATTEND:
Credentialing Professionals
Medical Staff Professionals (MSPs)
Medical Directors
VPMAs/CMOs
Credentials Committee Chair/
Members
Medical Executive Committee Chair/
Members
Department Chiefs/Chairman
EVENT INFORMATION:
Dress is business casual. Facility
temperatures may vary so please dress
accordingly. Please keep perfume/
cologne use to a minimum. Cell phones,
texting and pagers are prohibited during
sessions.
REGISTRATION INFORMATION:
You must pre-register. There will be NO
on-site registration.
CONFERENCE CANCELLATION POLICY:
Registration fee less a $50.00 cancellation
fee is refundable if notice is submitted at
least one week prior to conference to
MAMSS Secretary, Janet Matuszewski
CONFERENCE MATERIALS:
Conference materials will be available on
the website for all registered attendees
one week before the conference.
AFFILIATIONS:
MAMSS is an affiliate of the National
Association Medical Staff Services and
the Michigan Health and Hospital
Association.
Conference Session Descriptions
Kathy Matzka, CPMSM, CPCS
Applying Critical Thinking Skills to Avoid Confirmation Bias in Credentialing
Decisions
Confirmation bias should be avoided in the credentialing and privileging processes
because it can lead to poor decisions based on debatable information. One way to
avoid confirmation bias is to apply critical thinking skills in credentialing and
privileging decisions. Exercises and case studies will be utilized to help participants
understand how to make good decisions.
Donna Goesenkors, CPMSM
Enrollment and Onboarding/Practice Management
Learn about the fastest growing specialty within the Medical Staff Services
industry! Now, it has never been more important to reduce the time and the
administrative tasks that are required to credential, privilege, enroll practitioners
into multiple insurance plans and get them oriented and ready to work-QUICKLY.
Let’s come together to understand the basic principles, framework and resources
that are available to enroll and onboard your practitioners. You will also get a peek
into the core structure of practice management and how it intersects with Medical
Staff Services. Learn the “insider” information that will sharpen your practices and
maybe even get a few of you to consider expanding your career into a new area of
specialty (i.e. enrollment, onboarding, practice management).
Dr. Laurel McCourt
The Joint Commission Medical Standards 2015: Current Trends and New
Directions
This presentation will review the most commonly scored Joint Commission medical
staff standards with compliance tips. In addition, there will be a discussion of the
survey expectations of medical staff leadership and members.. Finally, an update
of any new standards that may be on the horizon in 2015 and beyond will be
presented.
Kathy Matzka, CPMSM, CPCS
Understanding Negligence in Credentialing
This program will discuss the concept of negligence as it relates to credentialing
and privileging. Past and recent negligent credentialing lawsuits and their impact
on the credentialing practices.
Wednesday, May 6—continued
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MAMSS Conference Schedule of Events
GFB=Gerald Ford Ballroom, NC=North Concourse
Monday, May 4, 2015
TIME ROOM PRESENTATION TITLE SPEAKER
5:00 pm-6:30 pm Berkey Certification Prep and Study Strategies *you must pre-register for this event (space is limited)
Dr. Mary Baker, DHA, CPMSM, CPCS
6:00 pm-8:00 pm GFB Welcome Reception/Early Registration Hosted by the Western Chapter
Tuesday, May 5, 2015
7:00 am-8:00 am NC Registration
7:00 am-8:00 am Imperial Continental Breakfast - Exhibits Open
8:00 am-8:15 am Pantlind President’s Welcome & Introductions Connie VanLoon, CPCS
8:15 am-10:00 am Pantlind How to Be a Superstar MSP Donna Goesenkors, CPMSM
10:00 am-10:15 am Imperial Break – Exhibits Open
10:15 am-11:45 am Pantlind Dealing with Disruptive, Impaired, and Aging Practitioners Michael Callahan
11:45 am-1:00 pm Imperial Annual Business Meeting and Luncheon
1:00 pm-1:15 pm Imperial Break – Exhibits Open
1:15 pm-2:45 pm
Berkey Meeting NCQA Accreditation Standards without Losing Your Sanity (While Increasing Your Value in the Market-place)
Susan Moore, MHSA, RN
Pantlind Core Privileges: Doing it Right Dr. Mary Baker, DHA, CPMSM, CPCS
2:45 pm-3:00 pm Imperial Break – Exhibits Open
3:00 pm-4:30 pm Berkey CAQH UPD and the Evolution of Provider Data Sorin Davis
Pantlind Creating an Effective Strategy When Credential APPs and AHPs
Donna Goesenkors, CPMSM
5:30 pm Departing from the Amway Grand Plaza Hotel Social Event : “Ride the Trolley with WMAMSS” *you must pre-register for this event
Wednesday, May 6, 2015
7:00 am-8:00 am NC Registration
7:00 am-8:00 am Imperial Continental Breakfast - Exhibits Open
8:00 am-8:15 am Pantlind Welcome Connie VanLoon, CPCS
8:15 am-10:00 am Pantlind Understanding CMS Credentialing and Privileging Requirements for Hospitals and Managed Care
Kathy Matzka, CPMSM CPCS
10:00 am-10:30 am Imperial Extended Break - Exhibits Open
10:30 am-11:30 am
Pantlind Applying Critical Thinking Skills to Avoid Confirmation Bias in Credentialing Decisions
Kathy Matzka, CPMSM CPCS
Governors Enrollment and Onboarding/Practice Management Donna Goesenkors, CPMSM
11:30 am-11:45 am Imperial Break - Exhibits Open
11:45 am-1:00 pm
Pantlind The Joint Commission Medical Standards 2015: Current Trends and New Directions
Dr. Laurel McCourt
Governors Understanding Negligence in Credentialing Kathy Matzka, CPMSM CPCS
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Hotel Information
RESERVATIONS PROCESS & BOOKING WEBSITE Online and phone reservations will be accepted effective immediately. You must reserve your room no later than April 4, 2015 in order to be eligible for the group rate of $159 per night. Guest room rates are subject to 9% occupancy tax and 6% sales tax. Classic Room with 1 King bed or Classic Room with 2 Queen beds Room Occupancy Rate Room Occupancy Rate Single (1 person) $159 Triple (3 persons) $159 Double (2 persons) $159 Quad (4 persons) $159 A dedicated booking website has been created for our conference. You are able to make, modify and cancel hotel reservations online, as well as take advantage of any room upgrades, amenities or other services offered by the hotel. To reserve your room, please click on the link below or paste in your address bar: https://resweb.passkey.com/go/MAMSS2015 If you would prefer to book your room over the phone, please use the following dedicated Group Reservations phone numbers in order to make sure you are able to access special block rates and ensure you book within the block. Reservations Toll Free: (800) 253-3590 Reservations Local Phone: (616) 776-6450 Check-in is 4:00 pm; however, early arrivals will be accommodated based on availability. Check-out is 11:00 am. Requests to retain room beyond that hour should be directed to the Front Desk. Depending on room availability, a late departure charge will apply. Parking: $10 self-parking or $16 valet parking per day.
Amway Grand Plaza Hotel
187 Monroe Avenue North West
Grand Rapids, MI 49503
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Tuesday evening, May 5, ride in style aboard a 30-passenger vintage-style Trolley as you experience Grand Rapids via a guided tour of our city! Grand Rapids is home to president Gerald R. Ford, Art Prize, innovative healthcare, and unique dining and entertainment. Come see what makes Grand Rapids GRAND! 5:30 pm Departing from the Amway Grand Plaza Hotel, climb aboard the Trolley and enjoy an adult beverage, compliments of the Western Chapter (WMAMSS), as we briefly tour the City with three unique destinations. First Stop GR Downtown Market—Outdoor Market, indoor vendors, restaurants, coffee, gifts. 6:15 pm* Explore the 24-vendor market hall and artisans and enjoy a snack, meal, beverage, or shopping. Second Stop Founder’s Brewing Company— Ranked as one of the top breweries in the world and 7:00 pm* winner of six World Beer Cup medals, see and taste what all the fuss is about! Outdoor patio, deli menu, snacks, and gift shop on site for the non-beer drinker. Final Stop Reserve Wine & Food— Say goodbye to the Trolley and enjoy a glass of fine wine 7:45 pm* poured by GR’s finest connoisseurs. Reserve will also expertly pair your wine to any menu selection. At the conclusion of your visit to Reserve, simply walk across the street to return to the Amway Grand Plaza Hotel. Cost: $15 per person—Price includes transportation, guided tour, gratuity, and one complimentary beverage on the Trolley. Dining/Shopping at each stop is “on your own.” This event is open to MAMSS Conference attendees and their guests. Click on the link or pictures below for additional site information. Because space is limited and reservations are only taken in advance, reserve your seat(s) on the next page along with your Conference Registration.
http://www.grtrolley.com/ http://downtownmarketgr.com/
http://foundersbrewing.com/ http://reservegr.com/
*Times are approximate
Questions regarding this social event should be directed to Suzy Manett at (616) 464-8164
Social Event: Ride the Trolley with WMAMSS!
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Full Conference □ $275 □ $335 □ $375
1 Day (Tuesday) □ $200 □ $260 □ $310
1/2 Day (Wednesday) □ $115 □ $175 □ $225
Conference Rates: Member: Non-Member + 1 yr membership: Non-Member:
Name/Credentials
Title
Organization How would you like your name listed on badge?
Street Address
City, State, Zip
Office Phone
Office Fax
First Time Conference Attendee?
□ Yes
□ No
Attending Welcome Reception Monday Evening?
□ Yes
□ No
Certification Prep and Study Strategies Pre-Conference Session Monday, May 4th
□ $25 □ $25
*with purchase of conference. Limited to 40 attendees.
Annual Business Lunch Tuesday, May 5th
□ $15 □ $15 □ $15
Please advise of any special dietary needs:
Conference Registration Form
Grand Total:
Please make check payable to: MAMSS. Please forward registration and payment by April 10, 2015 to:
Janet Matuszewski, CPMSM, McLaren Bay Region, 1900 Columbus Avenue, Bay City, MI 48708
www.namss.org/michigan
Social Event: “Ride the Trolley with WMAMSS” Tuesday evening, May 5th Number of passengers X $15 per person =
**Open to MAMSS Conference attendees and their guests. See the previous page for details**
