Making technology work for People and bridging that digital divide

Natasha Clough

3:1We will help customers reduce carbon emissions by at least three times the end to end carbon impact of our business.

2020 Goal

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More than 9 out of 10 people in the UK will have access to fibre based services.

2020 Goal

We will use our skills and technology to generate £1bnfor good causes.

2020 Goal

£1bn

Three themes

Vision: To help improve society through the power of digital connections

Connected Society

Vision: To help society live within the constraints of our planet’s resources with the help of our products and people

Net Good

Vision: To help improve hundreds of millions of lives globallywith the help of our capabilities and people

Improving Lives

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BT’s helping to create a better future

• BT has long been recognised as a leader in responsible and sustainable business, but we want to do even more

• We are focusing on where we can make a significant contribution to society

• All our people have a role to play to help to achieve a Better Future for BT and the society in which we operate

Better Future

Connected Society

• In the UK we’re laying more than 50,000km of fibre, helping to better connect individuals, homes and businesses

• We can provide voice, video and data connections for businesses in more than 170 countries helping to connect businesses and people across the globe

• We will continue to work with partners all around the world to ensure that our technology helps deliver social impact through improving employment, education and healthcare

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More than 9 out of 10 people in the UK will have access to fibre based products and services.

2020 Goal

Vision: To help improve society through the power of digital connections

Connected Society

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Digital Inclusion Consumer broadband penetration is set to plateau at around 80%*, leaving c.8m people, 4.5m homes offline (digitally excluded)

Affordability is not the main barrier – it’s a lack of perceived benefits Those in social housing are likely to

suffer from this digital divide**

0 20 40 60 80 100Percentage

rent free

owned outright

owned by rental purchase

owned with mortgage

rented furnished

other rented unfurnished

housing association

local authority rented unfurn

internet connection in householdno internet connection

* Source: *Source : Point Topic October 2011**Source: ONS, Living Costs and Food Survey, 2009

SUPPORTSingle UK helpdesk+ digital championsDedicated UK based helpdesk for orders and faults, with supporting online resources (how to guides etc..) Single helpdesk for the whole service – no “helpdesk shuffle”

COMPUTERSdevices + software + warrantyRefurbished laptops or desktops with a 12-month warranty, running Microsoft Windows 7 and Microsoft Office 2011 lite. Also options for low-cost new devices. Free PC’s available soon

AWARENESS RAISING AND DEMAND STIMULATION staff training + tenant engagementSet up costs include consultancy from 3rd party specialists to develop a tailored engagement and demand stim programme;

INTERNETbroadband + router + installationCopper/Fibre - Always-on broadband to individual tenant homes, targeted at those offline, but available to all tenants. Router, managed installation and first-time set up included. Business grade service for extra reliabilityWi-FiCoaxial cabling SatelliteTV Whitespace

BT’s Connected Social Housing Proposition brings together all of the key pieces