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Case study: Major payment processing company CipherCloud│www.ciphercloud.com
Major Payment Processing Company Case Study
Payment Processing Organization Trusts Cipher-Cloud Encryption for Many Cloud Applications CipherCloud for Salesforce Chatter Helps Meet PCI Compliance for CRM, Call Centers, and Social Media Communication
Quick Facts� Headquarters: Ohio� Industry: Financial Services� Services: Merchant services payment
technology, payment processing� Key Regulations: PCI � Founded: 1971� Volume: $530B annually
Challenges� Moving key tools to the cloud for
collaboration, call centers, and CRM� Needed consistent PCI compliance across
multiple cloud applications� Had to ensure that clear-text account data
would never be compromised
Solution� CipherCloud for Salesforce Chatter � Strong encryption and integration across
the entire Salesforce platform help meet PCI requirements
� A single platform provides support for multiple Salesforce functions and applications
Top Benefits� By assuring PCI compliance, multiple
applications move safely to the cloud � Single system provides consistent
encryption, security and visibility across multiple Salesforce applications
� Major banks and third-parties validate robustness of security platform
ChallengeOne of the nation’s largest payment processing organization supports the processing of 15 billion transactions annually. Their innovative team of committed professionals has earned a reputation of trust and respect for over 40 years, serving over 400,000 merchants who’ve helped drive the global transition from cash to electronic payments across the US and in multiple countries.
This payment processing company planned to move key tools to the cloud, including call centers and its CRM system. They also intended to use Chatter as the messaging platform for collaboration and social media communication. PCI compliance was the first-and-foremost factor to address before the company could launch their multiple cloud applications.
Requirements
Salesforce and its social collaboration product, Chatter, was the cloud platform the payment processing company chose for their CRM and call center implementation. Enterprise-wide use of Chatter would be a good fit for the collaborative communication and social media interaction. They also wanted to integrate the solution with DocuSign and DPaaS. In order for the company to deploy this program, they needed a seamless encryption and compliance solution to apply to their:
◊ Cloud service for managing call center operations for independent sales organizations (ISOs)
◊ Cloud CRM / sales implementation◊ Enterprise-wide use of Chatter for collaboration and social media
CipherCloud is the industry leader in cloud information protection, enabling organizations to securely adopt cloud applications by overcoming data privacy, residency, security, and regulatory compliance risks.
The award-winning CipherCloud Platform has been deployed globally by Fortune 1000 companies in banking, insurance, healthcare, hi-tech, and government.
CipherCloud protects over:2.0 million users250 million records10 industries15 countries6 languages
Products protected:SalesforceForce.comChatterBoxMicrosoft Office 365Google GmailAmazon Web ServicesAny cloud applicationDatabases
For more information:1-855-5CIPHER(1-855-524-7437)[email protected]: @ciphercloudCorporate headquarters:99 Almaden Blvd.San Jose, CA 95113
©2013–2014 CipherCloud. All trademarks are property of their respective owners.CC-CS-16-140112
SolutionCipherCloud for Salesforce Chatter brought the security solution the company needed, providing AES 256-bit encryption for:◊ PCI data for 5,000 external ISOs◊ PCI and customer data in internal CRM◊ All Chatter posts for 3,000 users
Additionally, CipherCloud’s solution supported integration with the company’s partner solutions, DocuSign and DPaaS. CipherCloud applied encryption to the apps they desired, a measure which brought no latency to the cloud applications. This allows users to experience high performance when using the partner call center operations, the CRM interface, and Chatter.
The company also maintains ownership of the encryption keys, placing them in control of their data and furthering their compliance objectives.
BenefitsThanks to the ability to assure PCI compliance, the global organization was able to move multiple applications to the cloud. The single CipherCloud solution was able to integrate deeply into Salesforce to provide consistent encryption, security, and visibility across the various Salesforce functions. An added endorsement, major banks and third parties also validate the robust security solution.
Seamless encryption ensures PCI compliance across multiple cloud apps ….”“
Salesforce data encrypted by CipherCloud
• Transparent to user• Preserves usability and
functionality
CipherCloud Platform• Real-time encryption• Near-zero latency• Malware detection
Encrypted data is indecipherable
Complete visibility for all user cloud activity
Encryption keys never leave the enterprise
