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Customer Success – Large Telco Case Study

Customer Success Story by CipherCloud

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Customer Success Story highlights how CipherCloud helps organizations adopt Salesforce cloud applications by eliminating privacy and security issues. CipherCloud's patented Salesforce technology enables you to retain the benefits of Salesforce cloud, while eliminating data security concerns.

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Page 1: Customer Success Story by CipherCloud

| © 2013 CipherCloud | All rights reserved. 1

Customer Success – Large Telco Case Study

Page 2: Customer Success Story by CipherCloud

| © 2013 CipherCloud | All rights reserved. 2

Business Objectives:

The company needed to improve business intelligence, cloud utilization, and customer reporting capabilities by standardizing on a single instance of Salesforce company wide.

Challenges and Opportunities:

The company needed to consolidate more than a dozen disparate instances of Salesforce covering more that 25 countries in EMEA. The company also needed to address regional requirements for encrypting customer data in cloud as well as enforce its own policies for protecting employee data.

Page 3: Customer Success Story by CipherCloud

| © 2013 CipherCloud | All rights reserved. 3

Why CipherCloud:

CipherCloud for Salesforce enabled the company to implement granular field-level encryption for customer and employee information within Salesforce without impacting usability and reporting requirements. CipherCloud professional services was able to work with both Salesforce and the SI partner to develop Salesforce data migration tools and best practices.

Implementation Highlights:

The Telco consolidated its Salesforce usage to a single Org consisting of 40,0000+ users. CipherCloud helped the Telco to encrypt more than 40 Salesforce fields with AES 256-bit encryption. The Telco was able to standardize and centralize operations and extend Salesforce to new lines of business previously restricted from using the cloud.

Page 4: Customer Success Story by CipherCloud

| © 2013 CipherCloud | All rights reserved. 4

Benefits

The new Salesforce implementation provided improved reporting and business intelligence enabling the Telco to better understand its customers across all of EMEA. The Telco also realized huge cost savings as a result of increased Salesforce utilization and workforce efficiencies. The Telco also used the added data protection practices as an competitive differentiator for their market.

Page 5: Customer Success Story by CipherCloud

| © 2013 CipherCloud | All rights reserved. 5

QUICK FACTS• Global Communicators Business

• More than 400 million customers

• 30+ Countries• 90,000+ employees• 40,000+ Saleforce.com users

• CipherCloud® product: CipherCloud for Salesforce

CipherCloud Professional Services

Support to millions of businesses around the globe to enable and improve communication, collaboration, and business services

Page 6: Customer Success Story by CipherCloud

| © 2013 CipherCloud | All rights reserved. 6

Encrypt Sensitive

Solutions

CRM

Collaboration

Email

Custom Applications

About CipherCloud

100 MillionRecords Protected

Company

1.2+ MillionLive Users

10 Industries

12 Countries

6 Languages

235+ Employees

Awards

Cool Vendor

Page 7: Customer Success Story by CipherCloud

| © 2013 CipherCloud | All rights reserved. 7

“Cloud is here to stay and this lets it work in a safe manner.”

- SC Magazine Judge, UK

“CipherCloud ensures that customers are the only ones that can access data in the cloud while preserving the native user experience.”

- SC Magazine Judge, US

“A truly innovative product, enabling cloud adoption by even the most risk-averse organization.”

- SC Magazine Judge, UK

“This software meets a very real need for most companies moving forward.”

- SC Magazine Judge, UK

Global Recognition

Information Security Product of the Year

London , April 2013

Best Emerging Technology

San Francisco, February 2013

“CipherCloud is helping businesses that could otherwise not adopt the cloud because of compliance and security concerns.”

- SC Magazine Judge, US

Page 8: Customer Success Story by CipherCloud

| © 2013 CipherCloud | All rights reserved. 8

Company Name : CipherCloud

Website: www.ciphercloud.com

Address: 99 Almaden Blvd, Suite 500

San Jose, CA 95113

Email: [email protected]

Phone: +1 (408) 520-4937

About CipherCloud