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M A B H o m e H u b / M o v i n g h u b
A g e n d a
• Intro & Overview/Purpose of session• Movinghub Service • Positioning of MAB Home Hub• How we will work together• AOB/Questions
Movinghub has evolved the home moving experience and differs from the traditional utility connection companies.
Early on, we recognised that there was more to moving home then just connecting utilities and that the industry needed to evolve to offer a complete customer experience when moving home.
The best part is, we’ve been able to put the power into the hands of literally thousands of businesses worldwide, who now use Movinghub’s Technology to better service and manage their customers.
Currently in Australia, New Zealand, USA and the UK, the Movinghub product suite offers companies the opportunity to introduce added value to their customer experience at no additional cost, and under their own brand.
Movinghub enables businesses to enhance their customer proposition and build on their own brand, while earning an additional revenue stream.
Plus, the service is free for everyone - businesses and their clients!
Movinghub supports customers with 15+ services for both pre- and post- move:
Services can be configured to fit each business - you can choose to ‘turn off’ a service.
Our friendly Movologists (call centre agents) are based in Kent, England.
Our Software as a Service (SaaS) solution and state-of-the-art connection technology is used every day by agents across the world.
Our interactive dashboard provides full transparency and real time reporting and lead tracking. An agent can get updates on their clients’ moving experience at any minute of any day.
Explore trends, find systematic behaviour and reward performance.
➢ Lead Tracker
➢ Service & Provider Data
Movinghub offers the option to white-label the service, enhancing your customer proposition and strengthening relationships:
❖ Enables businesses to build on their own brand (not ours)
❖ Personalise their customer experience:
➢ Emails & SMS - branding & styling
➢ Services & Products
➢ Custom providers can be added
➢ Outbound calling
➢ Inbound call greetings
❖ White labelling = FREE
Hi John,
A Movologist from Alexander Hall Connections Team will contact you shortly to discuss the utilities and home services for your new residence.
If you would like to schedule a callback to suit you, please click the link below.
https://au-apps.utilihub.io/short-url/nwvia19
Chat soon,
Alexander Hall Connections Team 0208 000 000
ASSIST
Hi John,
A Movologist from Alexander Hall Concierge will contact you shortly to discuss the utilities and home services for your new residence.
For immediate assistance, please call 0208 000 000.
Chat soon,
Alexander Hall Concierge 0208 000 000
CONNECTIONS TEAM Concierge Service
ASSIST
Hi Sarah,
I hope you're having a great day. Just a quick email to let you know I'm your personal Movologist, here to help connect your utilities at your new address.
Please call me back on 0203 983 0980 and I'll help you through the process otherwise I'll reach out shortly.
For convenience, you can click on the links below to schedule a call or do it yourself online.
Schedule a time
Complete your application online
FYI your reference number is t3gvb-NN2124932.
I'm sure you already know but this is a free service that Mortgage Advice Bureau offer their clients, we can support you with services from electricity, to broadband, to council tax and more - my aim is to save you time doing the run around.
Speak soon,
Jordan | MAB Home Hub 0203 983 0980
Customer Details
Name: Phone Number:Email:Reference:
Sarah Smith07825 [email protected]
ASSIST
Hi Sarah,
You have been referred to MAB Home Hub service by Kimberly.
Just letting you know that we will give you a call within the next four business hours, to assist you with your move. We can help you with a range of services, from energy to broadband to removal quotes and are a free service as a valued Mortgage Advice Bureau client.
If your details are incorrect or you would like to speak to us urgently, please feel free to call us on 0203 983 0980.
Chat soon, Justin MAB Home Hub 0203 983 0980
Customer Details
Name: Phone Number:Email:Reference:
Sarah Smith07825 [email protected]
concierge
3 Step Process
Movinghub sets up new Partner (MAB business) on our platform, personalising configurations for:
• Customer correspondence (emails and SMS will be MAB Home Hub branded)
• Microsites
MAB Agent: Refers client to Movinghub through their Partner microsite.
Client receives personalised ‘Welcome’ email and SMS, with choice to book a call at a time that suits them, or wait to receive a call scheduled in 4 working hours.
Client will receive a ‘Processing’ email after the call, listing the services they have selected to organise and next steps.
Client receives ‘Confirmation’ email and SMS, summarising services selected for new home.
Client will receive welcome packs from new providers.
Post - Move: if a client wishes to use the service after move in, they can at any time - Agents will still receive commission!
Movinghub Onboarding Before Moving Day Moving Day
Why choose Movinghub?
○ Service customers under your brand through the power of the white label
○ Offer your clients convenience and choice with 15+ services
○ Leverage Movinghub’s market leading technology for free
○ Earn your business additional revenue
○ Quick sign up - start referring your clients today!
“I am pleased to confirm that I have just saved £315 per year on my gas &
electric! 10/10 so far – great communication.”
Kay Neville
“Clients who have had the call really like they can book their own call time and have been thankful that we referred
them. It’s a no brainer.”
Rachel Geddes
After an agency has signed up with Movinghub (for free!) we ensure we keep them informed of updates, such as new services or providers for their clients to use, along with tips on how to maximise the service.
Educational Emails
Educational emails will be sent out to agencies through your regular MAB updates.
Tech Updates
Tech updates will be given in a few different forms.
❖ Features & Benefits emails
❖ Elevate: Monthly Movinghub e-Newsletter
❖ Social Media posts - Feature Friday
Agency Support
Next steps…
Your business will be welcomed to the Movinghub Partner Program.
You will receive a copy of the Partner Program which includes information such as:
• Movinghub overview
• Your Customer Moving Journey
• How it works
• Customising the Movinghub Technology
• Testimonials
• Partner Benefits
• What is a Movologist?
• Contact
MAB Home Hub – Customer Flyer To support your conversations with your clients
Movinghub Partner Program To support your agents
Positioning the Service - Recommendations
When should I position the service? • Position the service when you present your service to your potential clients • Position at no later than Sign Up stage • Movinghub can provide customer marketing material to support your conversations • Effective introduction(s) of the service is imperative to a successful customer experience
When is the best time to submit the customer? • Remortgages: At Offer Stage • Purchases: Around Exchange Date
Who is going to submit the customer? • Individual Broker • Agent / Office Admin team
How do I submit the customer? • MIDAS Process – please refer to your emails regarding recording information against the client record • Microsite
Movinghub Contacts
Movologist Call Centre
0203 983 0980
Opening hours: Monday to Friday 9am - 6pm
To refer a new agency: [email protected]
If you need assistance: [email protected]
