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QCoherent Software, LLC

9668 Madison Blvd, Suite 202

Madison, AL 35758

P:+1-256-461-8289 F:+1-256-461-8249 www.qcoherent.com

LP360 Installation Guide

3 August 2012

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Table of Contents

Introduction .............................................................................................................................................. 7

System Requirements ............................................................................................................................... 8

Installing and Registering LP360 ............................................................................................................... 9

Node Locked License Evaluation ........................................................................................................ 9

Node Locked License Viewer............................................................................................................ 12

Node Locked License Permanent ..................................................................................................... 15

Server/Floating Based License ............................................................................................................ 18

Running LP360 on the Server Machine ........................................................................................... 21

Running LP360 on a Client Machine ............................................................................................... 22

Activating LP360 License on a Machine.................................................................................................. 24

Activating LP360 in ArcGIS .................................................................................................................. 24

Activating LP360 32-bit and LP360 64-bit ........................................................................................... 25

Troubleshooting ..................................................................................................................................... 26

User Account Control .......................................................................................................................... 26

Installing LP360 on Windows Vista, Windows 7 or Windows Server 2008 ........................................ 27

Unable to Setup the Machine as a License Server .............................................................................. 31

Unable to Setup the Client for the License Server .............................................................................. 32

Error in Setting up the Floating License Client .................................................................................... 33

Cannot Connect the Client Machine to the License Server ................................................................ 34

License Is Not Being Checked Out In ArcGIS ....................................................................................... 43

IProfile Error appearing when Opening ArcMap ................................................................................ 45

License Is Not Showing License Type in Standalone ........................................................................... 47

Adding LP360 Tools to ArcGIS Toolbox ................................................................................................... 49

ArcGIS 9.3 ............................................................................................................................................ 49

ArcGIS 10.0 .......................................................................................................................................... 50

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Figures

Figure 1 - LP360 License Administrator Program .......................................................................................... 9

Figure 2 - LP360 Registration Dialog ........................................................................................................... 10

Figure 3 - Evaluate Tab ................................................................................................................................ 10

Figure 4 - LP360 License Registration ......................................................................................................... 10

Figure 5 - Authorization File ........................................................................................................................ 11

Figure 6 - Received Authorization File ........................................................................................................ 11

Figure 7 - Complete Registration ................................................................................................................ 11

Figure 8 - LP360 License Administrator Program ........................................................................................ 12

Figure 9 - LP360 Registration Dialog ........................................................................................................... 12

Figure 10 - Viewer Tab ................................................................................................................................ 13

Figure 11 - LP360 License Registration ....................................................................................................... 13

Figure 12 - Authorization File ...................................................................................................................... 13

Figure 13 - Received Authorization File ...................................................................................................... 14

Figure 14 - Complete Registration .............................................................................................................. 14

Figure 15 - LP360 License Administrator Program...................................................................................... 15

Figure 16 - LP360 Registration Dialog ......................................................................................................... 16

Figure 17 - CD Key Information ................................................................................................................... 16

Figure 18 - LP360 License Registration ....................................................................................................... 16

Figure 19 - Authorization File ...................................................................................................................... 17

Figure 20 - Received Authorization File ...................................................................................................... 17

Figure 21 - Complete Registration .............................................................................................................. 17

Figure 22 - LP360 License Administrator Program...................................................................................... 18

Figure 23 - LP360 Registration Dialog ......................................................................................................... 19

Figure 24 - CD Key Information ................................................................................................................... 19Figure 25 - LP360 License Registration ....................................................................................................... 19

Figure 26 - Authorization File ...................................................................................................................... 20

Figure 27 - Received Authorization File ...................................................................................................... 20

Figure 28 - Complete Registration .............................................................................................................. 20

Figure 29 - Port Number ............................................................................................................................. 20

Figure 30 - Complete Activation ................................................................................................................. 20

Figure 31 - LP360 License Administrator Program...................................................................................... 21

Figure 32 - License Tab ................................................................................................................................ 21

Figure 33 - License Server Set-up ................................................................................................................ 21

Figure 34 Complete Activation ................................................................................................................. 21Figure 35 - Successful Setup........................................................................................................................ 21

Figure 36 - LP360 License Administrator Program...................................................................................... 22

Figure 37 - License Tab ................................................................................................................................ 22

Figure 38 - License Server Set-up ................................................................................................................ 22

Figure 39 Complete Activation ................................................................................................................. 23

Figure 40 - Successful Setup........................................................................................................................ 23

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Figure 41 - Open ArcMap ............................................................................................................................ 24

Figure 42 - Accessing Extensions................................................................................................................. 24

Figure 43 - LP360 Extension ........................................................................................................................ 24

Figure 44 - Opening LP360 .......................................................................................................................... 25

Figure 45 - License Type Tab ....................................................................................................................... 25

Figure 46 - Select License ............................................................................................................................ 25

Figure 47 - User Access Control (32-bit Installer) ....................................................................................... 26

Figure 48 - User Access Control (64-bit Installer) ....................................................................................... 26

Figure 49 Lacking permissions to write to the registry ............................................................................ 27

Figure 50 - Run an elevated command prompt .......................................................................................... 27

Figure 51 - Installing from the elevated command prompt........................................................................ 27

Figure 52 - Computer Management via Administrative Tools .................................................................... 28

Figure 53 - Computer Management Via Manage ....................................................................................... 28

Figure 54 - Computer Management - Users ............................................................................................... 29

Figure 55 - Administrator Properties .......................................................................................................... 29

Figure 56 Enable Administrator Account ................................................................................................. 29

Figure 57 - Switch User ............................................................................................................................... 30

Figure 58 - Administrator Login .................................................................................................................. 30

Figure 59 - Disable Administrator Account ................................................................................................. 30

Figure 60- Error Message ............................................................................................................................ 31

Figure 61 - LP360 License Administrator Properties ................................................................................... 31

Figure 62 - Properties Compatibility ........................................................................................................... 31

Figure 63- All Users ..................................................................................................................................... 31

Figure 64 - Privilege Level ........................................................................................................................... 31

Figure 65 - Unable to setup the client ........................................................................................................ 32

Figure 66 - LP360 License Administrator Properties ................................................................................... 32

Figure 67 - Properties Compatibility ........................................................................................................... 32

Figure 68 - All Users .................................................................................................................................... 32

Figure 69 - Privilege Level ........................................................................................................................... 32

Figure 70 - Error for floating license client ................................................................................................. 33

Figure 71 - Registration Error ...................................................................................................................... 34

Figure 72 - Test Connection Failed .............................................................................................................. 34

Figure 73 - Computer Management via Administrative Tools .................................................................... 34

Figure 74 - Computer Management Via Manage ....................................................................................... 35

Figure 75 - Computer Management: Services ............................................................................................ 35

Figure 76 - License Server Service ............................................................................................................... 35

Figure 77- Start the Service ......................................................................................................................... 35

Figure 78- Restart the Service ..................................................................................................................... 35

Figure 79 - LP360 License Administrator Program...................................................................................... 36

Figure 80- Using the IP Address .................................................................................................................. 36

Figure 81 - Floating registration is complete .............................................................................................. 36

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Figure 82- Windows Firewall....................................................................................................................... 36

Figure 83 - Allow program .......................................................................................................................... 37

Figure 84-Allow another program... ........................................................................................................... 37

Figure 85-Browse ........................................................................................................................................ 37

Figure 86-LicServer.exe ............................................................................................................................... 37

Figure 87- Network Location Type .............................................................................................................. 37

Figure 88-Add Button .................................................................................................................................. 38

Figure 89-Allow another program... ........................................................................................................... 38

Figure 90-Browse ........................................................................................................................................ 38

Figure 91-LicServerProxy.exe ...................................................................................................................... 38

Figure 92- Network Location Type .............................................................................................................. 38

Figure 93-Add Button .................................................................................................................................. 38

Figure 94- Advanced Settings ..................................................................................................................... 39

Figure 95- Inbound Rules ............................................................................................................................ 39

Figure 96-New Rules ................................................................................................................................... 39

Figure 97 - Rule Type................................................................................................................................... 39

Figure 98- TCP 1234 .................................................................................................................................... 39

Figure 99- Allow the connection ................................................................................................................. 40

Figure 100-Rule Applies .............................................................................................................................. 40

Figure 101- Rule Name ................................................................................................................................ 40

Figure 102- Outbound Rules ....................................................................................................................... 40

Figure 103-New Rules ................................................................................................................................. 40

Figure 104 - Rule Type ................................................................................................................................ 41

Figure 105- TCP 1234 .................................................................................................................................. 41

Figure 106- Allow the connection ............................................................................................................... 41

Figure 107-Rule Applies .............................................................................................................................. 41

Figure 108 - Rule Name ............................................................................................................................... 42

Figure 109 - LP360 Extension ...................................................................................................................... 43

Figure 110 - ArcMap Properties .................................................................................................................. 43

Figure 111 - Properties Compatibility ......................................................................................................... 43

Figure 112 - All Users .................................................................................................................................. 43

Figure 113 - Privilege Level ......................................................................................................................... 44

Figure 114 - User Accounts ......................................................................................................................... 44

Figure 115 - User Account Control Settings ................................................................................................ 44

Figure 116 - Error Message ......................................................................................................................... 45

Figure 117 Run as administrator .............................................................................................................. 45

Figure 118 - User Accounts ......................................................................................................................... 46

Figure 119 - User Account Control Settings ................................................................................................ 46

Figure 120 - License Type not shown .......................................................................................................... 47

Figure 121 LP360 Standalone Properties ................................................................................................. 47

Figure 122 - Properties Compatibility ......................................................................................................... 47

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Figure 123 - All Users .................................................................................................................................. 47

Figure 124 - Privilege Level ......................................................................................................................... 48

Figure 125 - User Accounts ......................................................................................................................... 48

Figure 126 - User Account Control Settings ................................................................................................ 48

Figure 127 - Creating a New Toolbox .......................................................................................................... 49

Figure 128 - Adding new Tools .................................................................................................................... 49

Figure 129- Adding LP360 Tools to the toolbox .......................................................................................... 49

Figure 130 - Save Settings to Default MXT.................................................................................................. 49

Figure 131 - Creating a New Toolbox .......................................................................................................... 50

Figure 132 - Add new Tools......................................................................................................................... 50

Figure 133 - Adding LP360 Tools ................................................................................................................. 50

Figure 134 - Saving the Toolbox as version 9.3 ........................................................................................... 51

Figure 135 - Adding the newly created toolbox .......................................................................................... 51

Figure 136 - Saving Toolbox to Default MXT............................................................................................... 51

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Introduction

This document covers the installation, registration and licensing for the LP360 family of products, LP360

for ArcGIS, LP360 32-bit and LP360 64-bit.

For further information please contact QCoherent Support,support@qcoherent.com, or by

phone, +1-256-461-8289.

Respectfully Yours,

The QCoherent Support Team

QCoherent Software LLC

A GeoCue Company

support@qcoherent.com

ArcGIS is a registered trademark of ESRI

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System Requirements

System should meet all requirements of your licensed ESRI software, including:

Computer and

Processor:

PC with a Pentium processor or equivalent, recommended 1 GHz Pentium

III processor or above.

Memory: 2 GB of RAM required; 4 GB or more recommended.

Hard Disk:200 MB of available hard disk space. Additional space will be required for

data storage.

Drive: CD-ROM or DVD-ROM drive.

Display: Super VGA resolution (1024x768) or higher with 256 colors or better.

Video Card:Open-GL 1.3 capable video card with 32 MB of memory required, 64 MB or

greater recommended.

Operating System: Windows XP, Windows 7 32-bit and 64-bit. Windows Vista is notsupported.

ESRI Software: ArcGIS Desktop 9.1 or above

License Server and

Floating/Concurrent

Licensing:

TCP/IP network card and Microsoft .Net Framework 4.0 runtime.

For minimum ESRI system requirements please refer to the following:

Arc 9.3:http://wikis.esri.com/wiki/display/ag93bsr/ArcGIS+Desktop

Arc 10:http://resources.arcgis.com/content/arcgisdesktop/10.0/arcgis-desktop-system-requirements

To download Microsoft .NET Framework 4.0 please see the following site:

http://www.microsoft.com/download/en/details.aspx?id=17851

http://wikis.esri.com/wiki/display/ag93bsr/ArcGIS+Desktophttp://wikis.esri.com/wiki/display/ag93bsr/ArcGIS+Desktophttp://wikis.esri.com/wiki/display/ag93bsr/ArcGIS+Desktophttp://resources.arcgis.com/content/arcgisdesktop/10.0/arcgis-desktop-system-requirementshttp://resources.arcgis.com/content/arcgisdesktop/10.0/arcgis-desktop-system-requirementshttp://resources.arcgis.com/content/arcgisdesktop/10.0/arcgis-desktop-system-requirementshttp://www.microsoft.com/download/en/details.aspx?id=17851http://www.microsoft.com/download/en/details.aspx?id=17851http://www.microsoft.com/download/en/details.aspx?id=17851http://resources.arcgis.com/content/arcgisdesktop/10.0/arcgis-desktop-system-requirementshttp://wikis.esri.com/wiki/display/ag93bsr/ArcGIS+Desktop

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Installing and Registering LP360

LP360 may be run using either a node locked or server based floating license. Please refer to the

applicable section for your license type. If unsure of your license type please contact

support@qcoherent.comfor assistance.

Node Locked License Evaluation

Node locked licenses are machine based and cannot be moved or shared between computers.

Prerequisites before installing and registering LP360 for use with a node locked evaluation license:

ArcGIS version 9.1 or later installed and licensed on the machine in question prior to installingLP360 for ArcGIS.

Microsoft.NET Framework 4.0 which can be downloaded from:http://www.microsoft.com/download/en/details.aspx?id=17851

1. Run the latest installation MSI file (obtained viahttp://qcoherent.com/evaluation.html) on thecomputer on which LP360 will be used.

a. The License file is locked to the Machine ID, verify that the machine in question is thebest choice for the software installation.

2. Go to Start Menu All Programs QCoherent LP360 and select the LP360 LicenseAdministrator

Figure 1 - LP360 License Administrator Program

3. Select the Register for Evaluation License on the LP360 Registration Dialog.

If the installation of the product is occurring on a Windows

Vista, Windows 7 or Windows Server 2008 machine please makesure to install with Administrative permissions.

mailto:support@qcoherent.commailto:support@qcoherent.comhttp://www.microsoft.com/download/en/details.aspx?id=17851http://www.microsoft.com/download/en/details.aspx?id=17851http://qcoherent.com/evaluation.htmlhttp://qcoherent.com/evaluation.htmlhttp://qcoherent.com/evaluation.htmlhttp://qcoherent.com/evaluation.htmlhttp://www.microsoft.com/download/en/details.aspx?id=17851mailto:support@qcoherent.com

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Figure 2 - LP360 Registration Dialog

4. Under the Evaluate Tab check the box for I would like to request an Evaluation License.

Figure 3 - Evaluate Tab

5. Fill out the form with the appropriate contact information and select any of the following twooptions:

a. Register Using the Internetb. Save the details to a text file and email the text file to registration@qcoherent.com

Figure 4 - LP360 License Registration

6.

If option 5a is selected then a verification code is sent to the email provided in the form. Clickthe Register and Activate Evaluation License Button and key-in the information provided in

the e-mail to successfully register and activate the evaluation license for LP3601

7. If option 5b is selected then save the information as text file and e-mail the saved text file toregistration@qcoherent.com.

1Registering by internet option is only available for LP360 not for LIDAR Server

mailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.com

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a. An authorization/license file will be sent back within 1 to 2 business days. Save this filein a location that is easily accessible.

Figure 5 - Authorization File

b. Once the authorization/license file is received open the License Administrator Programagain and select the Activate Tab and then check the box for I have an authorization file

and I would like to complete the registration.

Figure 6 - Received Authorization File

c. Browse to the authorization/license file and select Complete Activation.

Figure 7 - Complete Registration

8. Set-up of the program is now complete.

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Node Locked License Viewer

Node locked licenses are machine based and cannot be moved or shared between computers.

Prerequisites before installing and registering LP360 for use with a node locked viewer license:

Microsoft.NET Framework 4.0 which can be downloaded from:http://www.microsoft.com/download/en/details.aspx?id=17851

1. Run the latest installation MSI file (obtained viahttp://qcoherent.com/evaluation.html) on thecomputer on which LP360 will be used.

a. The License file is locked to the Machine ID, verify that the machine in question is thebest choice for the software installation.

2. Go to Start Menu All Programs QCoherent LP360 and select the LP360 LicenseAdministrator

Figure 8 - LP360 License Administrator Program

3. Select the Register for Free Viewer License on the LP360 Registration Dialog.

Figure 9 - LP360 Registration Dialog

4. Under the Evaluate Tab check the box for I would like to request a Viewer License.

If the installation of the product is occurring on a Windows

Vista, Windows 7 or Windows Server 2008 machine please make

sure to install with Administrative permissions.

http://www.microsoft.com/download/en/details.aspx?id=17851http://www.microsoft.com/download/en/details.aspx?id=17851http://qcoherent.com/evaluation.htmlhttp://qcoherent.com/evaluation.htmlhttp://qcoherent.com/evaluation.htmlhttp://qcoherent.com/evaluation.htmlhttp://www.microsoft.com/download/en/details.aspx?id=17851

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Figure 10 - Viewer Tab

5. Fill out the form with the appropriate contact information and select any of the following twooptions:

a. Register Using the Internetb. Save the details to a text file and email the text file to registration@qcoherent.com

Figure 11 - LP360 License Registration

6. If option 5a is selected then a verification code is sent to the email provided in the form. Clickthe Register and Activate Evaluation License Button and key-in the information provided inthe e-mail to successfully register and activate the evaluation license for LP360

2

7. If option 5b is selected then save the registration information as a text file and e-mail the savedtext file toregistration@qcoherent.com.

a. An authorization/license file will be sent back within 1 to 2 business days. Save this filein a location that is easily accessible.

Figure 12 - Authorization File

b. Once the authorization/license file is received open the License Administrator Programagain and select the Activate Tab and then check the box for I have an authorization file

and I would like to complete the registration.

2Registering by internet option is only available for LP360 not for LIDAR Server

mailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.com

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Figure 13 - Received Authorization File

c. Browse to the authorization/license file and select Complete Activation.

Figure 14 - Complete Registration

8. Set-up of the program is now complete.

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Node Locked License Permanent

Node locked licenses are machine based and cannot be moved or shared between computers.

Prerequisites before installing and registering LP360 for use with a node locked license:

ArcGIS version 9.1 or later installed and licensed on the machine in question prior to installingLP360 for ArcGIS.

Microsoft.NET Framework 4.0 which can be downloaded from:http://www.microsoft.com/download/en/details.aspx?id=17851

1. Install the software using one or more of the latest installation MSI file (obtained via productpurchase email provided by QCoherent) on the computer on which LP360 will be used.

a. The License file is locked to the Machine ID, verify that the machine in question is thebest choice for the software installation.

b. To install LP360 for ArcGIS on all operating systems, runLP360forArcGIS_v2012.1.22.0.msi. This is necessary for both 64-bit and 32-bit systems

because ArcGIS is a 32-bit application.

c. To install LP360 64-bit on a 64-bit operating system, run LP360x64_v2012.1.22.0.msi.2. Go to Start Menu All Programs QCoherent LP360 and select the LP360 License

Administrator

Figure 15 - LP360 License Administrator Program

3. Select the Register with Purchased License on the LP360 Registration Dialog.

If the installation of the product is occurring on a Windows

Vista, Windows 7 or Windows Server 2008 machine please make

sure to install with Administrative permissions.

http://www.microsoft.com/download/en/details.aspx?id=17851http://www.microsoft.com/download/en/details.aspx?id=17851http://www.microsoft.com/download/en/details.aspx?id=17851

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Figure 16 - LP360 Registration Dialog

4. Under the Register Tab select I have a CD key and input the CD key provided with the LP360software purchase.

Figure 17 - CD Key Information

5. Fill out the form with the appropriate contact information and select one of the following twooptions

a. Send email to registration@qcoherent.com with the details using internetb. Save details to a text file and email to registration@qcoherent.com

Figure 18 - LP360 License Registration

6. If option 5a is select then an email is sent with the details to complete the registration using theInternet.

7. If option 5b is selected then save the registration information as a text file and e-mail the savedtext file toregistration@qcoherent.com.

8. An authorization/license file will be sent back within 1 to 2 business days. Save this file in alocation that is easily accessible.

mailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.com

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Figure 19 - Authorization File

9. Once the authorization/license file is received open the License Administrator Program againand select the Activate Tab and then check the box for I have an authorization file and I would

like to complete the registration.

Figure 20 - Received Authorization File

10.Browse to the authorization/license file and select Complete Activation.

Figure 21 - Complete Registration

11.Set-up of the program is now complete.

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Server/Floating Based License

Server or floating licenses may be installed on a server or workstation and licenses may be checked out

by software installed on the very same machine or on another machine within the same network.

Prerequisites before installing and registering LP360 for use with a server/floating license:

ArcGIS version 9.1 or later must be installed and licensed on the client machine in question priorto installing LP360 for ArcGIS.

ArcGIS does not have to be installed on the server machine, although it is helpful for diagnosticpurposes.

Microsoft.NET Framework 4.0 which can be downloaded from:http://www.microsoft.com/download/en/details.aspx?id=17851

Windows Server 2008 needs to have Microsoft.NET Framework 3.5.1 WCF Activated

1. Install the software using one or more of the latest installation MSI file (obtained via productpurchase email provided by QCoherent) on the computer on which LP360 will be used. Please

remember the license file is locked to the server machine so make sure you install on the

machine you want to keep it on.

a. To install LP360 for ArcGIS on all operating systems, runLP360forArcGIS_v2012.1.22.0.msi. This is necessary for both 64-bit and 32-bit systems

because ArcGIS is a 32-bit application.

b. To install LP360 64-bit on a 64-bit operating system, run LP360x64_v2012.1.22.0.msi.2. Add the following program to all firewalls on the machine:

a. LicServer.exe3. Go to Start Menu All Programs QCoherent LP360 and select the LP360 License

Administrator

Figure 22 - LP360 License Administrator Program

4. Select the Register with Purchased License on the LP360 Registration Dialog.

If the installation of the product is occurring on a Windows

Vista, Windows 7 or Windows Server 2008 machine please make

sure to install with Administrative permissions

http://www.microsoft.com/download/en/details.aspx?id=17851http://www.microsoft.com/download/en/details.aspx?id=17851http://www.microsoft.com/download/en/details.aspx?id=17851

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Figure 23 - LP360 Registration Dialog

5. Under the Register Tab select I have a CD key and input the CD key provided with the LP360software purchase.

Figure 24 - CD Key Information

6. Fill out the form with the appropriate contact information and select one of the following twooptions

a. Send email to registration@qcoherent.com with the details using internetb. Save details to a Text file and email to registration@qcoherent.com

Figure 25 - LP360 License Registration

7. If option 6a is select then an email is sent with the details to complete the registration using theInternet.

8. If option 6b is selected then save the registration information as a text file and e-mail the savedtext file toregistration@qcoherent.com.

9. An authorization/license file will be sent back within 1 to 2 business days. Save this file in alocation that is easily accessible.

mailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.commailto:registration@qcoherent.com

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Figure 26 - Authorization File

10.Once the authorization/license file is received open the License Administrator Program againand select the Activate Tab and then check the box for I have an authorization file and I would

like to complete the registration.

Figure 27 - Received Authorization File

11.Browse to the authorization/license file

Figure 28 - Complete Registration

12.Assign the Port Number that the License Server Service will run on.

Figure 29 - Port Number

13.Select Complete Activation. This will install and start the LP360 License Server Service.

Figure 30 - Complete Activation

14.Open the TCP Port on all firewalls available on the machine.

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Running LP360 on the Server Machine

1. Go to Start Menu All Programs QCoherent LP360 and select the License Administrator

Figure 31 - LP360 License Administrator Program

2. Select the tab for License.

Figure 32 - License Tab

3. Select the option to Use License Server and type in the name of the License Server, the PortNumber the service is running on and the Desired License Level (this is dependent upon thepurchased licenses available).

Figure 33 - License Server Set-up

4.

Select Complete Activation.

Figure 34 Complete Activation

5. The following message will be appear.

Figure 35 - Successful Setup

6. Set-up of the program is now complete.

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Running LP360 on a Client Machine

1. Install the software using one or more of the latest installation MSI file (obtained via productpurchase email provided by QCoherent) on the computer on which LP360 will be used.

a. To install LP360 for ArcGIS on all operating systems, runLP360forArcGIS_v2012.1.22.0.msi. This is necessary for both 64-bit and 32-bit systems

because ArcGIS is a 32-bit application.

b. To install LP360 64-bit on a 64-bit operating system, run LP360x64_v2012.1.22.0.msi.2. Add the following program to all firewalls on the machine:

a. LicServer.exe3. Open the TCP port number defined for the LP360 License Server, on all firewalls on the machine.4. Go to Start Menu All Programs QCoherent LP360 and select the License Administrator.

Figure 36 - LP360 License Administrator Program

5. Select the tab for License.

Figure 37 - License Tab

6. Select the option to Use License Server and type in the name of the License Server, the PortNumber the service is running on and the Desired License Level (this is dependent upon the

purchased licenses available).

Figure 38 - License Server Set-up

7. Select Complete Activation.

If the installation of the product is occurring on a Windows Vista,

Windows 7 or Windows Server 2008 machine please make sureto install with Administrative permissions

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Figure 39 Complete Activation

8. The following message will be appear.

Figure 40 - Successful Setup

9. Set-up of the program is now complete.

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Once checked the extension

will stay active each time

ArcMap is opened.

Activating LP360 License on a Machine

Activating LP360 in ArcGIS

1. Go to Start Menu All Programs ArcGIS and open ArcMap.

Figure 41 - Open ArcMap

2. Once ArcMap is opened go to Tools Extensions.

Figure 42 - Accessing Extensions

3. Check the box for the LP360 extension.

Figure 43 - LP360 Extension

4. Close the dialog and start using LP360.

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Activating LP360 32-bit and LP360 64-bit

1. Go to Start Menu All Programs QCoherent LP360 or LP360 64-bit

Figure 44 - Opening LP360

2. The program will attempt to check out the license directly from the License Server.3. To change the license select the License Type Tab

Figure 45 - License Type Tab

4. Change the option from LP Viewer to desired LP360: License Level

Figure 46 - Select License

5. The program is now licensed for use.

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Troubleshooting

User Account Control

If User Account Control is turned on and set at one of the higher levels the following dialog box will

appear for each installation MSI. Select Yes to complete installation of the program:

Figure 47 - User Access Control (32-bit Installer)

Figure 48 - User Access Control (64-bit Installer)

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Installing LP360 on Windows Vista, Windows 7 or Windows Server 2008

Symptom:

The following warning message appears while attempting to install LP360:

Figure 49 Lacking permissions to write to the registry

Probable Resolution:

Due to the increased security measurements put into place by Microsoft with the release of these

operating systems installing certain software requires having more user control and permissions.

The biggest problem occurs when a user, who is part of the Administrator group on the system itself;

find themselves without enough permission to install software. There are several ways to work around

this situation.

Here are two different options for installing LP360 on one of the above operating systems:

Option 1:

This option will install the program from an elevated command prompt that has Administrative

permissions.

1. Go to Start Menu All Programs Accessories and then right click on Command Prompt andselect Run as Administrator

Figure 50 - Run an elevated command prompt

2. Locate the MSI installation file and drag this file into the Command Prompt

Figure 51 - Installing from the elevated command prompt

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3. Click Enter to install the program4. Once installed return toInstalling and registering LP360.

Option 2:

This option requires activating and accessing the built-in Administrator account. You will need to be part

of the Administrator group in order to do the following. Please check with your IT department before

using this option.

1. Open Computer Management (from the Start Menu Administrative Tools ComputerManagement or right click on Computer and select Manage)

Figure 52 - Computer Management via Administrative Tools

Figure 53 - Computer Management Via Manage

2. Select System Tools Local Users and Groups Users

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Figure 54 - Computer Management - Users

3. Right click on Administrator and select Properties

Figure 55 - Administrator Properties

4. Uncheck the box for Account is Disabled

Figure 56 Enable Administrator Account

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5. Go to Start Menu Switch User

Figure 57 - Switch User

6. The Administrator Account should now be visible under the login page. Select this option.

Figure 58 - Administrator Login

7. Run the Install MSI file (obtained via either web download or product CD).8. Log-off from the Administrator account.9. Disable the Administrator account.

Figure 59 - Disable Administrator Account

10.Once installed return toInstalling and registering LP360.

This user does not have a password, so be careful and make

sure you disable the account after installing the software

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Unable to Setup the Machine as a License Server

Symptom:

The following warning message is displayed while trying to setup the machine as a license server:

Figure 60- Error Message

Probable Resolution:

1. Go to Start Menu All Programs QCoherent LP360 and right click on LP360 LicenseAdministrator and select properties.

Figure 61 - LP360 License Administrator Properties

2. Select the compatibility tab.

Figure 62 - Properties Compatibility

3. Select Change settings for all users.

Figure 63- All Users

4. Under Privilege Level check the box to Run this program as an administrator.

Figure 64 - Privilege Level

5. Select Ok and then Ok again to close the properties dialog. Open the License Administrator andattempt to finish registration.

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Unable to Setup the Client for the License Server

Symptom:

The following warning message is displayed while trying to setup the client to connect to the License

Server:

Figure 65 - Unable to setup the client

Probable Resolution:

1. Go to Start Menu All Programs QCoherent LP360 and right click on LP360 LicenseAdministrator and select properties.

Figure 66 - LP360 License Administrator Properties

2. Select the compatibility tab.

Figure 67 - Properties Compatibility

3. Select Change settings for all users.

Figure 68 - All Users

4. Under Privilege Level check the box to Run this program as an administrator.

Figure 69 - Privilege Level

5. Select Ok and then Ok again to close the properties dialog.6. Open the License Administrator and attempt to finish registration.

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Error in Setting up the Floating License Client

Symptom:

The following warning message is displayed while trying to setup the client to connect to the License

Server:

Figure 70 - Error for floating license client

Probable Resolution:

For all client machines:

1. On the client machine browse to C:\Program Files\Common Files\QCoherent.2. Locate and run regall.bat to register the necessary program DLLs on the machine.

For clients running a 64-bit operating system, it is sometimes necessary to also run steps 3 and 4 below:

3. On the client machine browse to C:\Program Files (x86)\Common Files\QCoherent.4. Locate and run regall.bat to register the necessary program DLLs on the machine.

If the installation of the product is occurring on a Windows Vista,Windows 7 or Windows Server 2008 machine please right click on the

batch file(s) and select Run as Administrator. This will ensure the file has

proper permissions to run on the machine.

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Cannot Connect the Client Machine to the License Server

Symptom:

The following error messages occur when attempting to connect a client machine to the license server:

Figure 71 - Registration Error

Figure 72 - Test Connection Failed

Probable Resolution:

There are three options for fixing these error messages. They go in order of what should be tried first.

Option 1:

More than likely these error messages are occurring due to the fact the LP360 License Server Service is

not started on the Server Machine. This option walks through checking the Service Status.

1. Open Computer Management on the License Server Machine (from the Start MenuAdministrative Tools Computer Management or right click on Computer and select Manage)

Figure 73 - Computer Management via Administrative Tools

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Figure 74 - Computer Management Via Manage

2. Select Services and Applications Services

Figure 75 - Computer Management: Services

3. Locate LP360 License Server.

Figure 76 - License Server Service

a. If not started then start the service.

Figure 77- Start the Service

b. If started already restart the service.

Figure 78- Restart the Service

Option 2:

The second option is to use the IP address instead of the computer name for the License Server.

1. Go to Start Menu All Programs QCoherent LP360 and select the LP360 LicenseAdministrator

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Figure 79 - LP360 License Administrator Program

2. Select the tab for License and then select the option Use License Server. Type in the IP addressof the machine that contains the LP360 License Server and select Set License Server.

Figure 80- Using the IP Address

3. If the set-up was the successful the following message will appear.

Figure 81 - Floating registration is complete

Option 3:

The other likely reason for the error messages is that there are firewalls in place that is stopping the

connection between the client machine and the server machine. The steps below describe how to allow

the needed programs and ports through for Windows Firewall only. If there is a separate firewall in

place, local IT departments will need to be involved to add the following programs and ports through:

LicServer.exe, LicServerProxy.exe and TCP Port #1234 (versions 2.0) or LicServer.exe and TCP Port

assigned to LP360 License Server (versions 2011).

1. Go to Start Menu Control Panel System and SecurityWindows Firewall

Figure 82- Windows Firewall

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2. On the side panel select the option Allow a program or feature through Windows Firewall.

Figure 83 - Allow program

3. Select the Allow another program button

Figure 84-Allow another program...

4. Select the browse button and go toa. C:\Program Files (x86)\LP360\bin (64 bit machine) or C:\Program Files\LP360\bin (32 bit

machine) [Versions 2.0]

b. C:\Program Files\Common Files\QCoherent [Version 2011]

Figure 85-Browse

5. Select LicServer.exe and click Open

Figure 86-LicServer.exe

6. Choose the Network Location Types and check the box to indicate which network location toallow the program through.

Figure 87- Network Location Type

7. Select Add.

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Figure 88-Add Button

8. Select the Allow another program button.

Figure 89-Allow another program...

9. Select the browse button and go to C:\Program Files (x86)\LP360\bin (64 bit machine) orC:\Program Files\LP360\bin (32 bit machine).

Figure 90-Browse

10.Select LicServerProxy.exe and click Open

Figure 91-LicServerProxy.exe

11.Choose the Network Location Types and check the box to indicate which network location toallow the program through.

Figure 92- Network Location Type

12.Select Add.

Figure 93-Add Button

Only necessary for LP360 Versions 2.0

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13.Go back to the main Windows Firewall window.14.Select Advanced settings

Figure 94- Advanced Settings

15.Select Inbound Rules

Figure 95- Inbound Rules

16.Right click and select New Rule

Figure 96-New Rules

17.Under What type of role would you like to create select port and then next.

Figure 97 - Rule Type

1. Select TCP and then type in either 1234 (versions 2.0) or the port specified for the LP360 LicenseServer (versions 2011) under Specific local ports and select next.

Figure 98- TCP 1234

2. Select Allow the connection and then select next.

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Figure 99- Allow the connection

3. Select when the rule applies on which networks and/or domains and select next.

Figure 100-Rule Applies

4. Name the rule and click Finish

Figure 101- Rule Name

5. Select Outbound Rules

Figure 102- Outbound Rules

6. Right click and select New Rule

Figure 103-New Rules

7. Under What type of role would you like to create? select port and then next.

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Figure 104 - Rule Type

8. Select TCP and then type in either 1234 (versions 2.0) or the port specified for the LP360 LicenseServer (versions 2011) under Specific local ports and select next.

Figure 105- TCP 1234

9. Select Allow the connection and then select next.

Figure 106- Allow the connection

10.Select when the rule applies on which networks and/or domains and select next.

Figure 107-Rule Applies

11.Name the rule and click Finish

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Figure 108 - Rule Name

12.All programs and ports necessary for LP360 have now been allowed through Windows Firewall.Attempt to connect the client through License Administrator.

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License Is Not Being Checked Out In ArcGIS

Symptom:

Figure 109 - LP360 Extension

There are a few select cases where the floating license for the LP360 Extension within ArcMap cannot be

read. Running ArcMap as an Administrator or changing User Access Control for the system is currentlythe only known workarounds when the LP360 Extension cannot read the license file correctly.

Probable Resolution:

Option 1:

1. Go to Start Menu All Programs ArcGIS, right click on ArcMap and select Properties.

Figure 110 - ArcMap Properties

2. Select the compatibility tab.

Figure 111 - Properties Compatibility

3. Select Change settings for all users.

Figure 112 - All Users

4. Under Privilege Level check the box to Run this program as an administrator.

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Figure 113 - Privilege Level

5. Select Ok and then Ok again to close the properties dialog.6. Re-open ArcMap and try checking on the extension for LP360.

Option 2:

1. Go to Start Menu Control Panel User Accounts and Family Safety User Accounts andthen Change User Account Control Settings

Figure 114 - User Accounts

2. Move the slider bar to either the second to last or last option. The second to last option is toNotify me only when programs try to make changes to my computer (do not dim my desktop),

while the last option is Never notify me when: Programs try to install software or make

changes to my computer or I make changes to Windows Settings.

Figure 115 - User Account Control Settings

3. Select OK and restart the computer.

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IProfile Error appearing when Opening ArcMap

Symptom:

Figure 116 - Error Message

There are a few select cases where the license for the LP360 Extension within ArcMap cannot be read if

the user does not have Administrator permissions. Running ArcMap as an Administrator at least once or

changing User Access Control for the system is currently the only known workarounds when the LP360

Extension cannot read the license file correctly.

Probable Resolution:

Option 1:

1. Go to Start Menu All Programs ArcGIS, right click on ArcMap and select Run asAdministrator.

Figure 117 Run as administrator

2. Once the ArcMap opens check verify that the extension is available for LP360 and check the box.3. Close ArcMap and open normally, the extension should now be available.

Option 2:

1. Go to Start Menu Control Panel User Accounts and Family Safety User Accounts andthen Change User Account Control Settings

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Figure 118 - User Accounts

2. Move the slider bar to either the second to last or last option. The second to last option is toNotify me only when programs try to make changes to my computer (do not dim my desktop),

while the last option is Never notify me when: Programs try to install software or make

changes to my computer or I make changes to Windows Settings.

Figure 119 - User Account Control Settings

3. Select OK and restart the computer.

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License Is Not Showing License Type in Standalone

Symptom:

Figure 120 - License Type not shown

There are a few select cases where the floating license for the LP360 Standalone cannot be read.

Running the Standalone as an Administrator or changing User Access Control for the system is currently

the only known workarounds when the Standalone cannot read the license file correctly.

Probable Resolution:

Option 1:

1. Go to Start Menu All Programs QCoherent LP360, right click on LP360 Standalone, LPViewer and select Properties.

Figure 121 LP360 Standalone Properties

2. Select the compatibility tab.

Figure 122 - Properties Compatibility

3. Select Change settings for all users.

Figure 123 - All Users

4. Under Privilege Level check the box to Run this program as an administrator.

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Figure 124 - Privilege Level

5. Select Ok and then Ok again to close the properties dialog.6. Re-open the Standalone and try checking on the License Types.

Option 2:

1. Go to Start Menu Control Panel User Accounts and Family Safety User Accounts andthen Change User Account Control Settings

Figure 125 - User Accounts

2. Move the slider bar to either the second to last or last option. The second to last option is toNotify me only when programs try to make changes to my computer (do not dim my desktop),

while the last option is Never notify me when: Programs try to install software or make

changes to my computer or I make changes to Windows Settings.

Figure 126 - User Account Control Settings

3. Select OK and restart the computer.

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Adding LP360 Tools to ArcGIS Toolbox

ArcGIS 9.3

1. Open ArcToolbox right click and select new toolbox

Figure 127 - Creating a New Toolbox

2. Rename the toolbox3. Right Click on the new toolbox and select Add Tool

Figure 128 - Adding new Tools

4. Check the box for LP360 Tools

Figure 129- Adding LP360 Tools to the toolbox

5. Right click on ArcToolbox and select Save Settings To Default

Figure 130 - Save Settings to Default MXT

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ArcGIS 10.0

1. Open ArcToolbox. Go to ToolboxesMy Toolboxes. Right click and select new toolbox

Figure 131 - Creating a New Toolbox

2. Rename the toolbox to LP360 Tools3. Right Click on the new toolbox and select Add Tool

Figure 132 - Add new Tools

4. Check the box for LP360 Tools

Figure 133 - Adding LP360 Tools

5. Right Click on the new toolbox and select Save As 9.3 Toolbox

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Figure 134 - Saving the Toolbox as version 9.3

6. Right Click on ArcToolbox Main menu and select Add Toolbox. Browse to the location of thetoolbox saved in step 5.

Figure 135 - Adding the newly created toolbox

7. Right click on ArcToobox and select Save Settings To Default

Figure 136 - Saving Toolbox to Default MXT