London Waterway Forum October2016

• Welcome and update from Jon Guest• Forum session with Jeannette Brooks• Waterway updates:

• Peter Walker and HS2• Quietways with Susannah Miller• The London Mooring Strategy with

Sorwar Ahmed• Enforcement update with Simon Cadek• Q&A session

Agenda

The Waterway Team

Waterway Manager

Customer Support

Co-ordinator

Development & Engagement

Manager

Customer Operations Manager

Volunteer Development Co-ordinator

Boating Liaison

Manager

Development & Engagement Manager

£

Customer Operations Manager

Volunteer Development Coordinator

Customer Service Coordinator

Boating Liaison Manager

Waterway Partnership

Our focus – the WaterwaysThe Waterways will concentrate on customer service and community engagement – to be the welcoming and local face of the Trust so they can:• Improve customer service – being more responsive to our customers’

needs, expanding our presence through increasing our numbers of volunteer lock keepers and welcome stations

• Grow community engagement and involvement – creating more time to engage with local people and stakeholders, such as increasing the number of community adoptions

• Grow the number of volunteers - giving more time to support volunteers and develop different ways to encourage participation

• Working with the waterway partnerships to achieve our shared ambitions, and to deliver the partnerships’ strategic plans to help widen our network of support, promote local improvements and raise awareness of the Trust

Forum discussion

Forum – April 2106

Forum purposeAcrostic poem

What?Needs debate,

discussion, decisions

Who?Needs to help, support,

deliver

How?Can the forum operate

PURPOSE – of the Forum

Forum “you have said…”F Feedback For all Facilitation

O Opportunity Open Organisation

R Review Responsibility Reality

U Umbrella United Unique

M Meaningful Measurements Make better

PURPOSE - of the ForumTable 1

• F:acilitate communication• O:pen discussion • R:eal solutions • U:ser input and knowledge • M:easuring performance

Table 3 / How/customer feedback who will deal with issues, clear responsibility/ lines of communication

• F:or all users • O:pportunity to get views across and raise issues

and solve• R:adical • U:nderstand • M:eeting of minds – mutual support

Table 4

• F:or • O:pen • R:eview and • U:mbrella for • M:aking it better

Table 5

• F:eedback to and from users • O:rganise events for information to be

exchanged • R:esponse to feedback • U:nderstanding one another’s needs • M:ake changes accordingly

PURPOSE - of the ForumTable 7

• F:or the public • O:pen for everyone • R:esourceful • U:ser friendly • M:agical for kids

Table 8

• F:eedback – both users & CRT• O:verview of what is happening • R:eference both feedback and history and

relevant • U:nresolved issues • M:easurements i.e. targets met etc.

Table 9

• F:uture – Facilities, Fun, Freedom • O:minous – Openness, Overhanging trees • R:esources – Residential, Reaching others,

Reality (position of all)• U:nderstanding – Unique • M:eeting – Movement, Moorings, Morality

(people)

Table 10

• F: Future, Fishermen• O: Objections, Organisation, Opponents,

Obligation • R: Responsible, Rightful path• U: United, Understanding people's diverse needs• M: Maintained, monitoring, motivating, meaningful

FORUM themes – What?Safety

• Lighting

• Security

• Anti social behaviour

• Congestion and overcrowding

Facilities

• Boater facilities

• Waste and rubbish

• Parking

Experience

• Nature

• History

• Legacy for children

• Education

• Eco-friendly environments

• Protection of heritage

• Volunteering

• Health and welbeing

• Walking, water sports

Navigational

• Dredging

• Enforcement

• Electrification of boats

• Fair sharing of moorings in central London

• Fairer licencing –area not length

• Provisions for unpowered craft such as suitable portages

Canal & River Trust

• Customer service

• Quicker and beter reactions

• Less admin

• Influence priorities at London Waterways Team

• Forum helping to prioritise expenditure

• Identify infrastructure improvements

Development

• Planning

• Consultation

• Interaction with Local Authorities

• Relationships between agencies

• Towpath integrity (development over envionment)

FORUM make up – Who?

All boaters

•Non-London boaters

•Boat clubs

•I.W.A.

•Mariner owners

•Hire boat companies

•Unpowered groups

•Canoe clubs and rowing clubs. N.G.Bs. =

•RYA

•British rowing

•British canoeing

•N.A.B.O

•National Bargee Travellers Association

•London boaters association

•Boarder the canal

•P.L.A. AWCC.

Organisations

•Council members

• Local police

•Freight operators (CBOA)

•Mayor’s office

•Lee Valley Park

•Local councils

•Canal side businesses

•Planning officers

•Environmental organisations

•Angling organisations

•M.P

•Local authorities

•Thornhill garden trust

Voluntary / Youth /

Education

•Local community groups

•Schools

•Residential groups

•Friends of groups

•Youth clubs / groups

•Students

•Rowing and water sports groups

•Walking, cycling and rambling groups

•Fishing and angling

•Heritage and history organisations

Canal & River Trust

•Waterway managers

•London Waterway Partnership

•Trust volunteers

•Trust Council members

FORUM – how?

Sub groups

• Feedback at main Forum meetings

Online

• Surveys• Questionaires• Internet

forum

Area meetings

• Character areas

• Canals

Q & A• Questions in

advance

Forum4 x times a year

Set agenda

“Meet the managers”

Organisation chart

Issue > feedback

More widespread promotion

Different locations around London

Draft structure – How?

London Waterway Forum

Theme 1

Theme 2

Theme 3

Theme 4…

Local Forums

Mooring Strategy ‘Better relationships group’

Forum Discussion

Forum

‘terms of engagement’

Theme

Pick your subject and join your

discussion group

Agenda

Your agenda is from the theme’s subjects chosen by the discussion

group

Discussion

Work through your agenda

Action planning

Stop Start

Continue

Feedback

Share with the forum

Next meeting tasks?

Feedback

21

High Speed 2 and the London Waterway

Peter WalkerNational Infrastructure Services Manager@CRTPeterW

London Waterway Forum19 October 2016

Content

• HS2 Overview• The Trust’s position on HS2• The Potential Threat from HS2 and how we

are addressing this• HS2 in London – overview and issues• Summary and questions

23

HS2 Overview (what you get for £56Bn+!)

Phase 1 – complete 2026• Parliamentary process at present• Royal Assent – December 2016• Start on site in 2017

Phase 2a – complete 2027• Fradley to Crewe• Formal consultation Sept – Nov

2016

Phase 2b – complete 2033• Crewe to Manchester, Curdworth

to Leeds• Preferred route to be

announced for consultation in Oct 2016

The Potential Threat from HS2

• Poor quality design• Noise • Visual impact• Headroom & air draft• Disruption during

construction – land acquisition, canal closures

• Waterways under restoration

The Trust’s Position on HS2

• Our position – neutral• The decision to promote and build HS2 is a

political one• We want to get the best deal for the

waterways• Our neutral stance allows us to work

collaboratively with HS2 and other organisations to address our concerns

• To do this we have established a HS2 Steering Group

26

Waterway Sector Engagement

27

Waterway Sector Group

Wider Engagement

28

Understand issues & concernsCoordinated approach Raise profileShare good practice

HS2 in London – Route Overview

HS2 in London – Route Overview

Tunnel under

the canal

Tunnel under

the canal

Tunnel under the canal, station beside the canal

Viaduct over the

canal

Heathrow Express Depot beside

the canal

Scrubs Lane Area

Colne Valley Viaduct - Denham

Slough Arm – Heathrow Express Depot

Slough Arm – Heathrow Express Depot

Summing up

• HS2 is coming• The Trust is neutral on the political and

economic case for HS2• We are working constructively with HS2 to get

the best deal for the waterways and have had significant success to date

• Challenges ahead in London − holding HS2 to account− Environmental mitigation in the Colne Valley and

Slough Arm• We can address these if we work together

35

High Speed 2 and the London Waterway

Any questions?

Better Towpaths for Everyone

GUC Quietway – Paddington to West Drayton

London Waterway Forum 19/10/16Susannah MillerProject Coordinator, Quietways

What’s driving towpath improvements?

38

Canal & River Trust’s London towpaths are more popular and being enjoyed more than ever before.

In 2014, we asked people about how towpaths across England & Wales should be improved and received a huge response. Three priorities emerged:• better infrastructure(such as improved towpaths and access to them)• better signs• better behaviours from everyone

We’re already delivering better signs across all 2,000 miles of towpaths and our ‘Share the Space, Drop Your Pace’ behaviour campaign is now established nationally as a way to encourage good behaviour and respect for all when enjoying the waterways.

A1

Slide 38

A1 include Antonia video?Author, 18/10/2016

Towpath improvements

39

Paddington to West DraytonWe are transforming over 16 miles of towpath between Paddington and West Drayton, working in partnership with Transport for London under the Quietways programme.Building on previous improvements, we will be providing:• better quality surfaces• wider paths• improved access points• new signsThe work will bring huge benefits to everyone visiting and enjoying West London canals.

A2

Slide 39

A2 include Antonia video?Author, 18/10/2016

40

The work will be undertaken from the end of 2016 through to 2018 in phases, starting between Ladbroke Grove and Old Oak Lane and finishing at West Drayton.

Trimming hedges and trees has started along the route to clear the way for surfacing improvements. 41

Improvements

Events on Jena 23-29th October

42

Come along to learn more about the proposed improvements and give us your feedback!

www.canalrivertrust.org.uk/bettertowpaths

A3

Slide 42

A3 include Antonia video?Author, 18/10/2016

London Mooring Strategy: update Oct.2016

Sorwar AhmedLondon Forum – October 2016

I’ll be covering….

• Reminder of aims & themes• Progress against themes • Emerging initiatives• Next steps

London Mooring Strategy area

Why are we doing this?

• To improve the experience for boaters and of boating in London

Strategy key themes

London Mooring Strategy

Short-term

visitor moorings

General towpath

moorings

Long-term

moorings

Business boating

Winter moorings

Short –term

premium moorings

Short-term visitor moorings

• Review of visitor mooring occupancy rates

Short-term visitor moorings

Short-term visitor moorings

Short-term visitor moorings

• Kings Cross (Treaty St.) visitor mooring trial

− 7 day stay time− Double mooring only− Using existing moorings − Plan being developed for electric bollards− Trial Nov.2016 - April 2017

Kings Cross (Treaty St.) visitor mooring moorings

Premium moorings

• Survey – demand for bookable moorings• Assess options for bookable moorings• Piloting some changes to the Rembrandt

Gardens pre-bookable moorings• Introducing booking fee & online booking• Launch in new year

Winter moorings

• 18 sites in London Waterway region• New banded pricing scheme• Based on quality (rings, services, transport)• West Drayton & a Bulls Bridge site deleted • Hayes Town & Langley added • Run from 1 Nov. to 31 March

General towpath moorings

• Analysis of sightings data • Assessment of navigational needs• Assessment of facilities provision and gaps• Review of mooring opportunities

Towpath character survey

Towpath character by waterway

Mapping of facilities and gaps

Long-term moorings

• Moorings demand survey – ‘Who’s on London’s boats?’

• Assessment of opportunity sites• Engagement with partners

Next steps

• Local authority workshop - November• Kings Cross visitor mooring - November• Options for Islington electric bollards project• Analyse long-term mooring demand • Launch bookable mooring trial - January

Contact us….

Sorwar AhmedBoater Liaison ManagerSorwar.ahmed@canalrivertrust.org.uk

M: 07825-230 032

Facebook: /SorwarBoatingAhmed

Twitter: @SorzCRT

Matthew SymondsStrategy & Engagement ManagerMatthew .symonds@canalrivertrust.org.uk

Twitter: @MatthewCRT

Enforcement in London

Continuous Cruiser Process

Continuous Cruiser Process• Aim of The Process:

− To get boaters to use a CC licence for its intended purpose;

• Give fair access to all boaters to places they want to visit;

− A CC licence is for navigation around the network, not for

‘living’ in a particular place/ location / town...

• To ensure boaters are given the opportunity to remedy any

problems with their movement and satisfy the Trust that they can

engage in bona fide navigation.

Continuous Cruiser ProcessHow it Works

• Two months before licence renewal is due we will analyse boat movements;

− Candidates for restrictions are extracted and reviewed manually by a national panel to ensure

consistency of restriction decisions;

− Once a decision is reached we will inform the boater of the outcome.

• Restriction Categories

− No restriction (most boats);

− Six Month Restriction (‘some concerns’ – moving needs to improve);

− Home Mooring Only (‘very concerned’ – hardly moved / not moved).

Continuous Cruiser Process• The Process Considers (amongst other factors):

− Boat movements over most of the current licence period;

− Periods of overstaying (and why – if you report we will consider this);

− Overall range covered;

− Movement of boat (looking for characteristics of bona fide navigation);

− Mitigating or aggravating factors e.g. approved overstays, breakdowns

and enforcement action already taken.

Continuous Cruiser ProcessProcess Updates

• When reviewing 12 month licences for renewal:• We aim to analyse 12 months boat movements instead of 10 (where a

boat has been owned by the same person);

• When reviewing restricted licences for renewal:• Similarly we will look back over 12 months and not just the 6 months of

the restricted licence.

Continuous Cruiser Process

Continuous Cruiser ProcessGeographical Spread of Restricted Licences (current only)

AreaHome Mooring Only 3 Month* 6 Month Grand Total

Central/East 1 1 20 22

Lon 19 16 270 305

Nth 12 11 47 70

NW&Mids 1 1 22 24

SE 4 2 90 96

SW 1 2 134 137

Grand Total 38 33 583 654

Continuous Cruiser ProcessNew Licence Holders:

Every month we check our records and write to those who have not had previous continuous cruiser licences. From April to September we have sent out around 1, 066 of these letters.

Continuous Cruiser ProcessWhat else…

• At the point of restriction we attempt contact to ensure boaters understand

what is required and to address any issues e.g equality, problems with boat…

• A mid-point reminder is issued to advise boaters of how we think they are

doing (i.e ‘keep it up, or you’re not doing enough’);

• We attempt to make contact with boaters to attempt to resolve problems with

their movement or further address their understanding of the rules.

• At the end of a HMR6 restriction we will use a 12 month license if we are

satisfied that the boat moves in a bona fide way, or we won’t renew at all

unless a home mooring is secured.

Continuous Cruiser ProcessEquality Act Reasonable Adjustments & Approved Overstays

• Where boaters have genuine reasons for not moving or moving in a limited area we may be able to help via an Approved Overstay or Reasonable Adjustment to the requirement to cruise.

• Approved Overstays – granted for reasonable periods of time depending on the situation e.g temporary illness, temporary breakdown.

• Equality Act Reasonable Adjustment – granted on a case by case basis where a characteristic from within the Act prevents boaters from moving in the normal way. Example of an adjustment might be a limited range. We will analyse compliance on the basis of the adjustment rather than the normal movement requirements.

PLEASE TALK TO US! IF YOU NEED HELP WE WANT TO PROVIDE IT!

Bits ‘n’ Bobs

General Reminders• It’s really useful if we get an index number and/or picture if customers are

complaining about a particular boat.

• Expired licences in windows don’t always mean that a boat is unlicensed and a licence disc that is in date does not always mean the boat is licenced.

• We know the scale and location of overstaying problems and unlicensed boats.

• Any CRT employee can and will deal with problems out on the towpath –speaking to boaters who are obstructing lock landings etc.

• Enforcement Data now published online at: https://canalrivertrust.org.uk/boating/licensing/enforcement

• Enquiries.London@canalrivertrust.org.uk or Customer Service is the best entry point for your enquiries where you are not already dealing with a named person.

The End…

www.canalrivertrust.org.uk/enforcement

Q&A