The Poverello

Center Logic Model

Providing food, shelter, help and hope to all who ask

The purpose of a logic model is toexplore and then explain how we as anorganization expect to reach ourcommonly understood long-term goals.

Logic models are asmuch about theprocess as they areabout the product

TAKING A CLOSERLOOK AT THEPROBLEMSADDRESSED BY THEPOVERELLO CENTER

Poverello Staff, Directors and Program

Leads Identified 9 Core ProblemsAddressed by the Poverello Center

Problem #1:Homelessness inMontana

On one night in January in 2019, 367individuals who were experiencing

homelessness in the City and County ofMissoula, meaning 27% of everyone

experiencing homelessness that night in Montana resided in Missoula County

Problem #2: Missoula's lack ofaffordable housing

The Missoula Housing Authority reports that there iseffectively a 0% housing vacancy rate in the low-incomehousing market in Missoula.A recent report also indicated that renters’ median incomedecreased by 4%, while a high rate of Missoula renters werealso “cost burdened.”The city and county has literally run out of land upon whichto build new affordable housing units.

Problem #3: A lack ofmental health resources

42,600 Montanans have a serious mental health issue73,000 Montanans report symptoms of a substance usedisorderIn November of 2017, state legislature cut $120.7 million infunding to Health and Human Services.Reseach shows that mental health issues and substance usedisorders are inextricably linked to homelessness, particularlywhen they go untreated.

Although Blacks/African Americansmake up 13% ofthe population of the United States,they compose 40% of all individualsexperiencing homelessness

PROBLEM #4: MARGINALIZED COMMUNITIESEXPERIENCE HOMELESSNESSMORE OFTEN, MORE FREQUENTLY,AND FOR LONGER PERIODS OFTIME THAN THEIR WHITE, CIS-GENDERED AND/ORHETEROSEXUAL COUNTERPARTS.

PROBLEM # 5: LOW WAGES IN

MONTANAA single adult with two children wouldneed to make $25.82 per hour on a fulltime schedule to meet their family’sbasic needs, and for a family of fourwith two working adults, each adultwould need to make $18.17 per hour tomake ends meet.

PROBLEM # 6:HUNGER IN MONTANA

Currently, one in nine Montanansexperience “food insecurity,” meaning thatthey do not have enough financial resourcesto consistently purchase food forthemselves

PROBLEM #7: InadequateDischarge Planning

Formerly incarceratedindividuals are 10 timesmore likely to experience

homelessness than thegeneral public.

PROBLEM #8:COMMUNITYCOSTS OFHOMELESSNESS

Between 11 and 15% of thepopulation experiencinghomelessness in Missoula ischronically homeless, butthis group reportedly uses50% of the financialresources allocated tohomelessness in thecommunity.

PROBLEM #9:HOMELESSNESS

DURING COVID-19People experiencing homelessness are

uniquely vulnerable to COVID-19.They tend to be older, have compromised

immune systems and live in communalsettings.

To address these PROBLEMS,the Poverello Centerhas the following GOALS

The mission of the PoverelloCenter is to provide food, shelter,help and hope to all who ask.

GOAL # 1:

To provide food, threemeals a day, 365 days ayear, to anyone who ishungry.

GOAL # 2:

To provide shelter as astepping stone on the

pathway towardpermanent stable

housing..

GOAL # 3:

To provide help by being an accesspoint for community resources, by

providing the basic necessities ofsurvival for people experiencing

unsheltered homelessness, and bylending a listening ear and support to

our community’s most vulnerableindividuals when they are in crisis.

GOAL #4:

To provide hope by building strongrelationships and accompanyingguests and clients on their journeystoward long-term housing success.

To assess whether we aremeeting our GOALS, wemeasure specificOUTPUTS...

OUTPUTS for each program help us measureand then tell the story of our success

Nights of shelter providedAmount of meals servedNumber of referrals to community services Number of people being housedAmount of materials handed out by staffAmount of gear being distributed by HOT

THE SHELTER PROGRAM

To provide emergency shelter to individualsexperiencing homelessness in Missoula County 365 daysa year. To help individuals meet other basic needs withsupportive servicesTo maintain a safe space for all at our emergency facility.To refer individuals experiencing homelessness tohuman services To help prevent homelessness altogether, aidingindividuals in exploring existing resourcesTo identify and prioritize services for the most vulnerableindividuals experiencing homelessness.

GOALS:

1.

2.

3.4.

5.

6.

THE SHELTER PROGRAM

3% diversion rate away from homelessness

Median length of stay at 30 days or less

100 guests per month receive ongoing

assessment and referral

100% shelter guests assessed for benefit

eligibility

OUTPUTS:

1.

2.

3.

4.

GOALS:

1) To provide nutritious and readily availablefood to anyone who asks. 2) To prevent homelessness and financial crisis byproviding the basic need of food, thereby freeingcommunity members’ financial resources for housing,healthcare, and other needs. 3) To rescue and redistribute edible, delicious andnutritious food from restaurants, grocery stores andother local food sources free of charge.

FOOD PROGRAMS

Provides three nutritious meals a day, 365 days a year.

At least 2,300 households who are not guests in the

emergency shelter will have access to perishable, prepared

and fresh foods

Over 100 sack lunches prepared for distribution per day.

Over 10,000 pounds of rescued food, weekly 

OUTPUTS:1.

2.

3.

4.

FOOD PROGRAMS

The Homeless Outreach Team

GOALS

1) Direct Client Outreach - HOT provides support to individuals who are chronicallyhomeless and/or unsheltered with the resources and assistance they need to meet basichuman needs and to move into stable, permanent housing 2) Community Outreach and Education - Through in-person services, HOT Line phonecalls, and community meetings, the HOT will provide education and support to the widercommunity

3) Coordinated Outreach - The HOT will guide and inform the Coordinated OutreachTeam, a collaboration of service professionals from agencies across the communityspanning Mental Health Professionals to local Rescue Mission outreach workers.

The Homeless Outreach Team

Outreach services for 65 chronically homeless and/or

unsheltered individuals

1,200 face-to-face client contacts

At least 100 face-to-face contacts with neighbors, business

owners and other residents for education, support and

communication.

Transportation for 50 individuals to appointments

To attend 30 community meetings annually

Real-time response to 250 HOT Line calls annually

20 contact hours annually with local law enforcement and

other first-responders.

OUTPUTS

VETERAN PROGRAMS

GOALS:

1) To give Veterans a safe, secure space to expediently transition out of homelessness and intohousing. 2) To provide access to benefits available to Veterans and assistance in making connections tothose benefits. 3) To see Veterans as a whole person, facilitating community connection to other Veterans aswell as to the larger community. 4) To foster the development of life skills by providing life coaching and social reintegrationservices to Veterans exiting correctional facilities and other institutional settings, therebyreducing recidivism rates among Veterans in our community.

VETERAN PROGRAMS

75 Veterans served, annually

100% screened for benefit elegibility

100% receive their DD-214

70% Positive discharge rate

Increased graduation rates from treatment programs

Veterans will  increase their income through employment and/or benefits

Veterans will have access to health and dental insurance as well as connection to a

primary care provider

OUTPUTS:

1.

2.

3.

4.

5.

6.

7.

GOALS: 

1) To improve medical outcomes for individuals experiencing homelessness,specifically for those recovering from acute illness or injury. 

2) To reduce the impact and cost of medically unnecessary nights of hospital stay onthe medical system and the Missoula community.

3) The connect clients to appropriate resources, medical or otherwise, and increasethe number of clients who have a primary care provider.

4) To connect clients to the Coordinated Entry System if they have not been enteredalready; vulnerability assessments and stability plans will be administered asappropriate.

MEDICAL RESPITE PROGRAM

75% of medical respite clients will report improved health outcomes

75% of clients given referrals to a primary care provider if they do not

already have one.

Care coordination for 55-60 medically referred individuals annually for

recovery in a semi-private room

To annually divert more than 150 medically unnecessary nights of stay out

of Missoula’s medical facilities and into medical respite care, for an estimated

annual community cost savings of $367,200. 

85% will comply with doctor’s instructions and medications. 

75% will receive referrals to housing services

OUTPUTS: 

1.

2.

3.

4.

5.

6.

MEDICAL RESPITE PROGRAM

The Housing Retention Program

GOALS

1) To make homelessness in Missoula non-recurring.

2) To improve the health and well-being of formerly homeless individualswhile decreasing community costs of care.

3) To assist clients leaving a rental situation in avoiding eviction andretaining Housing Choice Vouchers.

4) To maintain vital supportive relationships with individuals who areeither newly housed, at-risk of losing their housing, or are experiencing arecurring episode of homelessness.

The Housing Retention Program

< 30% clients return to homelessness.

50% of clients either gain or maintain a

source of income, through either

employment or benefits.

80% of clients report improved health and/or

feelings of improved well-being

Services to 30% of the individuals housed

through MCES

OUTCOMES1.

2.

3.

4.

The Poverello's THEORY of CHANGE

The short answer: By working together as a community

"An end to homelessness does not mean that no one will everexperience a housing crisis again. Changing economic realities,the unpredictability of life, and unsafe or unwelcoming family

environments may create situations where individuals,families, or youth could experience, re-experience, or be at risk

of homelessness. An end to homelessness means that everycommunity will have a systematic response in place that

ensures homelessness is prevented whenever possible or isotherwise a rare, brief, and non-recurring experience."

WHY and HOW do we expect to achieve our goals?

“Opening Doors: The Federal Strategic Plan to Prevent and End Homelessness”

Guiding Models for Practice

The Housing First ModelTaking a Client-Centered Approach

Trauma Informed CareThe Harm Reduction Perspective

Housing as Healthcare

Theory of Change (cont'd)

RECOMMENDATIONS AND REVEALED GAPS

Fairly significant gap in data collection systems

Physical space – not enough room in emergency facility.

Finding a balance between low-barrier service delivery

and safety

The need in our community is larger than

The building is not big enough.

our capacity to address it

THANK YOU FOR YOUR SUPPORT!