LITIGATION SUPPORT SERVICES - Mangalam Infotech€¦ · Records Organizing/ Chronology ŸConﬁrm the Paent Name, DOB and SSN with the request and records received. ŸCheck image

LITIGATION SUPPORT SERVICES

Legal Document Support Services

Our team is trained to provide other

customized document management

services to our clients as per their

requirement to help manage an

effec�ve workflow and provide

complete back-office support.

Ÿ Bates Coding

Ÿ Endorsing/Stamping the Bates

Ÿ Redac�on

Ÿ OCR

Ÿ Image Processing

Ÿ PDF Processing

Ÿ Hyperlinking and Bookmarking Services

Ÿ Data integrity check and response

within 10 minutes from project receipt

Ÿ In-house applica�on for Project auto-

alloca�on and repor�ng

Ÿ Deadline compliance and accuracy

more than 99%

Ÿ Rolling deliveries facilitated for

ongoing and expedited projects

Manglam Offers

Mangalam’s service has been excellent and they have always adapted to our evolving requirements. We appreciate that they have

proac�vely trained addi�onal resources, so that if we need to ramp up quickly to accommodate either a specific project or increase in

workload overall-it is an en�rely seamless process.

- Vicky Reznik

Client Services Manager, Advanced Discovery - USA

“

“

Effec�vely managing legal documents is the key in li�ga�on processes. Mangalam has been a trusted leader since 2004 in

Uni�za�on, Legal Coding, Redac�on, Format Conversion, OCR and host of other services required by Legal professionals so that

they do not have to spend much �me on non-core processes.

Mangalam’s professionals have executed work for 100+ Li�ga�on Support Companies in the US, Canada, Australia and the UK for

the last 15 years. We offer services for:

Logical Document Determination: Mangalam offers

LDD services using the in-house so�ware, through which our

team converts the scanned images to documents as per client

requirements to iden�fy the document boundaries and its

a�achments. On an average, the team has processed over 8

million images/year in the last 10 years.

Legal Coding Services: We have coded more than 3

million documents/year in the last 5 years

1) Hybrid/Online Coding

2) In-text Coding

3) Bibliographic Coding

4) Keyword Coding

www.mangalaminfotech.com

E-DISCOVERY SOLUTIONS

Law Prediscovery

On an average, we process over

3000 GB of data every year for

the last 10 years as part of E-Discovery services.

IPRO eCapture

Mangalam uses two processing

tools during the IPRO eCapture

process. Our IPRO eCapture

support services include: eCapture

Controller & eCapture QC.

Relativity

Mangalam uses the latest

Rela�vity processing engine

to filter and process client’s

data without it leaving the

Rela�vity pla�orm.

Mangalam transforms the way law firms and corporate legal departments around the world manage their electronic discovery

processes. Legal proceedings need informa�on to be churned out from terabytes of data, and mee�ng stern deadlines while

maintaining the quality and accuracy of abstracts becomes challenging. This is where Mangalam, one of the most renowned

Electronic Discovery companies makes the difference. As part of our e-Discovery services, we streamline the li�ga�on processes

and ensure that all the relevant informa�on is properly analyzed and produced.

Our E-Discovery team comprises of trained professionals capable of working on all industry standard so�ware tools.

Our Training & Development team has the capabili�es to train employees on new so�ware so that we can meet the client's

specific requirements.

Our clients include some of the largest na�onal li�ga�on support service providers and law firms in the US, Canada, Australia and

UK. Our complete por�olio of services and technologies spans all phases of the Electronic Discovery Reference Model (EDRM),

offering integrated solu�ons that deliver end-to-end support for capturing, processing, analysis, hosted review and the client's

preferred blend of onshore, offshore and on-site document review.


RECORDS RETRIEVAL, ORGANIZING & SUMMARIZATION SERVICESEver since 2010, Mangalam has offered offshore support for ‘Record Retrieval’. On an average, our team processes over 6 million

pages of records including medical, billing, pharmacy, radiology, claims, business, personal & payroll records required for

li�ga�on & insurance companies in the US every year. We can organize & index up to 100,000 pages of medical records every

day, and this capacity can also be scaled up very easily. We work on MR8 and in-house developed MetaRecords systems to

deliver high-quality services to our clients.

Record Retrieval and Organizing: Mangalam is a leading offshore support service provider for 'Record Retrieval' companies

since 2004. Our team of experienced professionals retrieve medical, employment, social security, billing, insurance and other

business records. Our experienced agents from medical/pharmacy background are proficient in processing requests, following-

up, processing records, sor�ng & summarizing docs and delivering in a secure HIPAA-compliant environment within 8 hours. The

team has a capacity to manage 1000 orders and organizing hundred thousand documents a day.

Ÿ Valida�ng all elements of HIPAA authoriza�on (dates, signatures, scope etc.)

Ÿ Reconfirming the provider’s details for successfully sending the request in first a�empt

Ÿ Preparing record request by inser�ng the required data and special instruc�ons

Ÿ Follow payers process of request communica�on through email & fax.

Processing

Ÿ Confirming the receipt of request/pre-payment

Ÿ Checking for the addi�onal document/payment

Ÿ Checking the turnaround �me and upda�ng call outcome on the client applica�on

Ÿ Acquire records quickly by building a good rapport with providers

Status & Follow-ups

Ÿ Organizing & Indexing medical records as per each Insurance companies and a�orney’s requirement (Progress note, Laboratory, Radiology, Diagnos�c, History & Physical, Physician Orders, Medica�ons, Nurse Notes and Physical Therapy etc.)

Ÿ Conver�ng the documents in TIFF or PDF format

Records Organizing/

Chronology Ÿ Confirm the Pa�ent Name, DOB and SSN with the request and records received.

Ÿ Check image quality of the records, dele�ng blank and out-of-range pages.

Quality Assurance

Law firms and insurance companies as part of their primary business, are required to go through volumes of medical records for various

reasons. These medical records are complex and contain a lot of abbrevia�on, medical terminology and o�en illegible handwri�en

notes. MITPL team of trained experts help these organiza�ons by providing an accurate and well-organized medical summary which our

clients can use in their primary business. We can provide these summaries in industry standard format or any specific format required

by the client:

Medical Records Summarisation Services

- Annotated Summary

- Narra�ve Summary

- Comprehensive Summary

- Customized Summary

- Hyperlink & Bookmark Medical Records

- Keyword Search and Analysis of Medical Records


HEALTHCARE BUSINESS PROCESS MANAGEMENT SERVICEMangalam offers comprehensive, outsourced, remote Medical Revenue Cycle Management (RCM) Services. With over 20 years

of experience in the Business Process Management, Mangalam possesses extensive and robust capabili�es that support Medical

Prac�ce, Hospitals, Pharmacies and Laboratories to streamline and enhance their Medical Coding, Billing, and Collec�on

services.

Through our services, you benefit from reduced staffing and cost overheads, enhanced quality of the billing process, increase in

collec�ons, reduc�on in rejec�ons and unreimbursed claims among other things.

We leverage people, processes and informa�on technology to maximize our client’s financial and opera�onal performance,

pa�ent’s experience and free up your valuable �me being used in backend processes.

Revenue CycleManagement Services

Ÿ Insurance Eligibility Verifica�on

Ÿ Medical Coding

Ÿ Charge Entry

Ÿ Claim Transmission

Ÿ Accounts Receivable Follow-up

Ÿ Payment Pos�ng

Ÿ Denial Management

Ÿ Revenue Reports

We also offer host of other value-added

services like Insurance/Clearinghouse

Creden�aling, Medical Transcrip�on,

Pa�ent Engagement, Fax & Document

Management, Document Indexing,

Authoriza�on Services.

Our skilled medical billing and

collec�on staff possesses

considerable exper�se in the use of

a wide so�ware's. As we have

experience of working with many

Medical Prac�ce Management

so�ware's, you get addi�onal

advantage of our consultancy of

choosing the best so�ware in case

the present so�ware is not mee�ng

your requirements.

Expertise in Medical Practice Management Softwares

We have capability to take up all your administra�ve and back-office tasks which can be done through the outsourcing and

remotely. This includes Transcrip�on, billing, medical record indexing, medical data entry, medical customer service, receivables

management, claims processing and more, your business will get a compe��ve edge in the dynamic business landscape. The

�me zone advantage gained by outsourcing to our delivery centres that operate 24x7 will enable your business to accelerate the

process of reimbursement.

End-to-End Differentiating Advantage


IT SERVICES

Our So�ware Developers are commi�ed to providing comprehensive development services for

Salesforce Development: Mangalam is a leading IT services providing offshore company, focused on helping businesses get

the most out of their investments in Salesforce and its related offerings. Our mission is to provide enterprise-quality services at

affordable prices to companies of all sizes.

As a cloud development partner, we help global Salesforce Partners by working as their backend team providing a broad

spectrum of Salesforce Services delivered by our top cer�fied and experienced Salesforce Developers, Administrators, Solu�on

Architects, and Test Engineers. We have a proven track-record of successfully execu�ng large scale Salesforce Development

Projects, o�en involving complex integra�ons.

Since we have served hundreds of Salesforce customers and partners, we know exactly what it takes to help your success. We

follow an agile development methodology and lay emphasis on processes and transparency at all stages of execu�on.

We provide a full range of consul�ng and development services to the Salesforce Customers and Partners.


We have brilliant a team of experienced developers possessing top salesforce cer�fica�ons like:

Ÿ Applica�on Architect

Ÿ Service Cloud Consultant

Ÿ Pardot Consultant

Ÿ Pla�orm Developer 1

Ÿ Administrator

Ÿ Sales Cloud Consultant

Ÿ Marke�ng Cloud Consultant

Ÿ Pla�orm Developer 2

Ÿ App Builder

Ÿ Sharing and visibility designerSalesforce

Visualforce, Financialforce

Sales Cloud

Service Cloud

Marke�ng Cloud, Pardot

LightningComponents

Salesforce, SteelBrick, Ap�us &

Custom CPQ

Ap�us and Icer�s CLM

Our core exper�se lies in the implementa�on,

customiza�on and development of:

At Mangalam Infotech, we excel at crea�ng the most dynamic

and crea�ve web solu�ons and applica�ons. We offer our

customers a broad range of PHP-based web applica�on

services that are conceptualized, developed, and delivered as

a complete package, designed to fit your requirements.

Our developers are well trained and experienced with the

latest tools and technologies. They also excel in offering fresh

and innova�ve designs and solu�ons in order to capture the

imagina�on of your customers. We offer high-end and high-

performance services in quick �me, and at the most

affordable prices. We also offer various engagement models,

24/7 access to the team, transparent reviewing, and tracking

systems.

PHP Development

PHP-Frameworks

Ÿ Core – PHP

Ÿ Codigniter

Ÿ Laravel

Ÿ Yii

Ÿ Ruby on Rails

Core services

CMS Development

Ÿ Wordpress/WooCommerce

Ÿ Magento

Ÿ Shopify

Ÿ Joomla

Ÿ WP plugin development

Website Maintenance

Ÿ Website Op�miza�on

Ÿ Back-end Data Management

Ÿ Security Maintenance

Mangalam has consistently met and exceeded the

expecta�ons of customers requiring exper�se of ASP.NET. We

have rich exper�se in tailoring solu�on by using C#, .NET,

WinForms, WebServices, WCP, WPF, MVC and SQL Server as

the database and employ up-to-date technologies and tools

including .NET Framework 3.5 such as AJAX, Silver Light and

others to develop modern rich Web 2.0 applica�ons.

ASP.NET Development

Ÿ .NET applica�on development

Ÿ .NET website development

Ÿ Legacy applica�on conversion

Ÿ CRM development

Ÿ Maintenance, upgrade, & development of exis�ng .NET applica�on

Core services

Our teams can work with your in-house Product

Managers to help you outsource your development

and reduce your costs or even supplement your

exis�ng development team.

Ÿ Hire Dedicated Salesforce Developer(s)

Ÿ Hire Dedicated PHP Developer(s)

Ÿ Hire Dedicated .NET Developer(s)

Hire Dedicated Resources

We are flexible for project base, dedicated

resource base and hourly rate basis


DOCUMENT & DATA MANAGEMENT SERVICES


While the informa�on age con�nues to change the way we do business and how ac�vi�es are documented, the need for solu�ons

that mine valuable data from physical and digital assets remains constant. Today, advanced analy�cs drives the world’s most

successful companies to new heights. Our specialized professionals at Mangalam help you unlock the poten�al of the informa�on

you already possess.

Form Processing

Manglam offers professional forms processing services that

organize informa�onal forms in all of their configura�ons, be it

scanned, hard copies, faxed, or digital. Our experts extract

relevant data and create fully forma�ed databases that are

ready for analysis and retrieval at a moment’s no�ce.

Data Mining

Data mining is a con�nuous progression of discovery and

interpreta�on. It's a process that figures out new and

purposeful pa�erns in your compiled data, pa�erns you can

u�lize to deal with complex business ques�ons that need

foresight and inference.

Documents Indexing

and Archiving Services

Indexing and archiving services involve

receiving unsorted, sca�ered data from

clients, and sor�ng, organizing and

categorizing this into an indexed

database. Once this informa�on has

been indexed and archived, the process

for searching, accessing and retrieving

the required informa�on is much simpler

- enhancing the produc�vity of your

organiza�on.

Document Conversion Services

Ÿ Document Digi�za�on Services: This service involves the conversion of formats

such as text, PDF, xls, �ff, etc.

Ÿ Data Conversion Services: High-quality keyboarding as well as re-keying small

amounts of high-value materials is a part of the data conversion service.

Ÿ Excel Forma�ng Services: It involves manual data entry to convert data into Excel

format.

Ÿ Word Forma�ng Services: Give a professional and seamless look to all your

business documents by using our Word forma�ng services.

Ÿ OCR Services: It involves the process of scanning papers documents and images to

retrieve raw data and transferring them into machine-editable formats for further

processing.

Industries and Verticals Covered

Legal Industry

Hospitality Industry

Telecom Industry

Government Agencies

Healthcare Sector

Insurance Sector

Patents