“His cardinal mistake is that he isolates himself and allows nobody to see him; and by which he does not know what is going on in the very matter he is dealing with.”

– Abraham Lincoln after relieving Gen. Fremont, 1861

Lincoln saw isolation as a weakness and sought to insure that his military leaders were openly communicating with the men they served with each and every day. That is our goal and a core value: the better we communicate with each other, the faster we can all get better together and successfully deliver on our mission of exemplary service to our extraordinary residents. I hope that you are able to enjoy some time with your family and friends this holiday season!

– Philip Rizzo Vice President of Operations

Lincoln Messenger issue 10 • october 2015

inspiration

A Letter from Philip: CommunicationThe holidays are here again, what an incredible year we have had celebrating Lincoln Property Company’s 50th anniversary. As a team, you have accomplished a lot together to make Lincoln Military Housing (LMH) better, thank you.

One of the challenges that we all face each day is taking time to listen to our fellow LMH teammates about challenges they are having at work, and sharing with them what we are struggling with to fulfill our mission. Often times we work side by side, not knowing that our co-worker has an answer or an approach that might make our day go easier. By the same token, when we keep information to ourselves, we miss the opportunity to give someone else that gift of ease or efficiency in executing their role.

Don’t forget RED Shirt Fridays!page 4

Body Poets dance into our hearts! page 5

Lincoln Military Housing goes to Washington! page 6

Philip Rizzo is the Vice President of Operations for LMH and is responsible for the overall management and daily operations. As a former soldier and son of an officer, Philip is committed to serving the men, women and families LMH is privileged enough to call our residents.

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200 Fairbrook Dr, Suite 101Herndon, VA 20170

pages 3, 4 & 8

inspiration

A Letter from Philip: Communication

department updates

LMH Branding

Marketing: PPV Lead Sharing

LMH Online Store

Call Center

IT/Yardi 7S Support, Training and Team Development

LMH Presents: Accomplishments and Challenges at the Dod PHMA/NAA Event

RECP

lincoln news

Fair Winds and Following Seas, NIOC Sugar Grove

Lincoln Employee Milestones

RED Shirt Fridays

Payroll and Benefits Estate Guidance Will Services

Communities for the Cure

LMH Mission Statement and Core Values

services and charities

Community Service Mission Moments

Lincoln Charities

page 1

pages 2, 4 & 6

in this issue

department updates

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pages 5 & 7

LMH Branding At the 2015 Leadership Conference, we presented three options for the new direction we want to take our company’s brand. The campaign we call “Family” seemed to hit a chord with the attendees.

Family is at the center of our mission statement and our core values, we overwhelmingly serve families, we are about families and our Lincoln Military Housing team is a family.

We wanted our branded materials to embody what Lincoln Military Housing stands for and something that resonated with current and future residents, our partners and our employees.

The newsletter you are reading today is our first of the branded templates that our teams have access to. Over the next couple of months we will be distributing templates as they are completed.

“If people believe they share values with a company they will stay loyal to the brand.”

– Howard Schultz, Chairman and CEO of Starbucks

Marketing: PPV Lead Sharing We are excited to announce that we are participating in the PPV Lead Share Program. Lincoln Military Housing, along with Balfour Beatty, Corvias Military Living, Michaels Military Housing, United Communities and Winn Military, will soon be sharing contact information for residents who will be moving to one of our locations.

We are in the process of making additions to Yardi and form LMH 994. Once we finalize the necessary changes, we will be holding a training program for all Housing Directors, District Managers and Customer Service Representatives to review the program and ensure its success.

LMH Online StoreWe have partnered with LeaseLabs to launch the new Lincoln Military Housing Store.

The store is a one-stop shop for all of our sites’ ordering and marketing needs. In addition to apparel and promotional items, the store now features LMH forms, marketing materials, business cards, and more. You can access the store via the company links on the KC. Visit today and send suggestions for continuing to improve the store to LincolnMilitary@lpsi.com.

Fair Winds and Following Seas, NIOC Sugar Grove We are sad to announce, NIOC Sugar Grove disestablished on September 30, 2015.

Charlotte Thompson and Jason Smith have been with LMH from the beginning of MAMFC, July 2005. Sam Moats joined the team in October 2006.

There is no other team in the Crennan region that has remained cohesive over eight years and we applaud their dedication to the residents of Sugar Grove and the Lincoln Military Housing team.

The Sugar Grove team has embodied our Mission Statement and puts it into action. They consistently provided exemplary service to our military families as demonstrated with outstanding Resident Satisfaction Survey results year after year.

Over the last six years, without a single new home, they averaged 91.6 overall with a 70% response rate. This past year, they received 97.7 overall with a response rate of 76.7%.

Now that tells a story! As a team, they have helped others from Mechanicsburg to Camp Lejeune, and their assistance has been greatly appreciated. Sugar Grove has been an inspiration to us all. We honor you for a job well done.

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Jason Smith, Charlotte Thompson and Sam Moats

Lincoln Employee MilestonesWe are proud to have such dedicated, highly skilled and caring team members, always seeking to improve the quality of life for our military families.

Please join us in congratulating the members of the Lincoln Military Housing team listed below who are celebrating their milestone anniversaries.

Brown Region:

5 years Sheila Ramirez

Browne Region:

5 years Alfred Cox Andrew Litherland Maria Bobadilla

10 years Carlos Eussegil Charles McDowell Quirino Sotto

Crennan Region:

5 years Celeste Lane Fausto Lanchipa Jadwiga Kaylor

10 years Agnes Bautista Angela St. Clair Barbara Spencer Charlotte Thompson Christopher Bohr Christine Pemble Cynthia Shorey Doris Dillon Fay Downing Jason Smith Lester Parker Marcel King Patricia Hines Richard Kachuba Tiffany Treagus Timothy Dloughy Tyrone Baker

Scott Region:

5 years Antonious Davis Ashley Sandoval Austin Silliker Erica Maynor Frank Brehm Leah Harris Moises Loza Zamarripa Romeo Lampano

10 years Clee-Esther Elmore Diana Vazquez Jessie Wolfe Josefino Longno Kanisha Monteiro Maria Valenzuela Nichole Jordan-Terrell Robin Wallace Santiago Marron Surapone Sangthai Victor Morales

process of addressing system concerns and testing will continue in the coming months. While testing is underway, the training team is ramping up to outline the instructional guides and videos needed to make this transition a success.

We anticipate training sessions will start next spring, so be on the lookout for more updates in the months to come. Thank you to all of our Yardi focus group participants for your ongoing assistance with the project!

Here’s a sneak peek at a few of the new features in Yardi’s 7S Military Build: One Log In for PAYscan and Yardi Voyager Menu Search–Can’t find a menu item? You can search for it Site Search–Access a list of results by typing a name, address, unit, resident code, etc. History Button Favorites Button Ajax/Auto Complete Function–Just like in PAYscan, type part of a word and results display Persistent Search Box–Your last search results display until you don’t need them and are retrievable when you need them Create a Purchase Order from the Work Order Screen Scalability - You can access Yardi from your tablet or phone

lincoln news

RED Shirt Fridays Remember Everyone Deployed (RED) Fridays: LMH teams are wearing red on Fridays to support the sacrifices of servicemen and servicewomen overseas.

Thank you, LMH, for showing your support and keeping our troops in your thoughts.

If your installation participates, please send all photos to LincolnMilitary@lpsi.com.

Call Center

Within two months of reaching our 100,000th call, we hit another milestone of answering 150,000 calls!

Of those additional 50,000 calls, we heard many residents praise the level of overall service from our call center associates to service technicians and entire district office teams. Even on some of the busiest and hottest days, our LMH teamwork shined and made lasting impressions for our residents.

The proof of this amazing teamwork is found within our SatisFacts Work Order survey scores. Nationally, as one company, we have achieved a record high of 4.61 with our maintenance service requests. We keep getting better and better with delivering on our mission to our residents!

For the call center team, we’ve been focused on staying motivated with team building in our quest for going for gold. Our Summer Call Olympics have been great fun for the team! We’ll be announcing our medal winners in the next newsletter. In the meantime, be sure to check our National Call Center page within the Knowledge Center for current events and updates. It’s a fun page to check out! Go LMH!

IT/Yardi 7S Support, Training and Team Development!Over the summer, we assembled a focus group in San Diego to explore and test a future upgrade for Yardi. This upgrade will offer us improved functionality and exciting, new features. Based on the feedback received during our focus group meetings, we are in the

department updates

Summer Call Olympics Team Building

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RED Shirt Fridays in San Diego, CA

Community Service Mission Moments At the Annual Kids Crew Dance event in San Diego, Lincoln invited a dance crew named the “Body Poets” to perform for the military families.

The dance crew was very popular with the kids. Since the event, the Body Poets have enjoyed increased attention and even appeared on television.

Days after the event, Community Services received a call from a family who attended the event. Mrs. Burke wanted to let us

services and charities

know that she posted a photo of her son hugging the performers on the Body Poets’ Facebook. She stated that her son was autistic and is sensitive to loud noise.

She was surprised that her son was so comfortable and kept saying to her: “Mom, they are amazing!”

The dance crew was so moved by her comment that they have volunteered to put on a show where all proceeds will go to a charity of her choice.

This conversation brought tears to her eyes because she had such a hard year with car accidents, deployments and scheduling

Mrs. Burke and Son Posing with Body Poets

appointments with her son’s autism.

Mrs. Burke told us that when her son starts getting a tantrum, she now plays a Body Poets dance video and it will calm him down instantly.

It is amazing that a Community Service event brought such an incredibly positive influence into this family’s life.

It shows that people make connections not only with each other, but also with our partnering vendors.

Our events create connections, support systems and positive experiences.

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LMH Presents: Accomplishments and Challenges at the DoD PHMA/NAA Event The Professional Housing Management Association and National Apartment Association (PHMA/NAA) invited the Department of Defense (DoD) and Public Private Venture (PPV) leadership to a one-day symposium in Washington, DC, on September 15. The purpose of this meeting was to discuss current challenges we face in the Military Housing Privatization Initiative (MHPI).

Philip Rizzo presented Lincoln Military Housing’s perspective with a presentation on our Solar Initiative, PPV Lead Share Program and Basic Allowance for Housing (BAH) Reduction concerns. Philip provided the attendees an update on the LMH Solar Initiative. He was able to provide information on LMH’s part with the White House on the Environmental Quality challenge. He reported that LMH has 28 communities (6,000 homes) in California, producing 11 megawatts of electricity, which is 43% of usage that is equal to approximately 60 million dollars in projected savings.

LMH recognized the organizational role of Ashley Gorski Poole in assembling the marketing efforts between PPV Partners. Working within the NAA, Ashley fostered the framework to form the Privatized Military Housing Committee (PMHC). The PMHC began meeting quarterly to discuss the possibility of sharing leads between PPV companies. The Lead Sharing Program is designed to help military families locate homes faster while improving occupancy in PPV housing.

In closing, Philip covered the potential consequences if BAH is reduced as currently proposed in the DoD budget. As proposed, a reduction in BAH under current documents would lead to a PPV revenue reduction. This could restrict funds for recapitalization accounts and resident activities. Philip emphasized the need for the DoD to lead the communication efforts between the residents and media should this proposal finalize.

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After all of the Privatization Partners that were in attendance presented, the assembled group entered into a lively discussion over the identified topics. The military services representative carried action items for future follow up. Thank you to those who attended, Jarl Bliss, Philip Rizzo and Sam Merrick.

RECPTime flies when you’re having fun! It’s been three years since the first LMH properties began participation in the Resident Energy Conservation Program (RECP), when three Marine Corps locations started “pre-mock billing” in October of 2012. As of October 1, 2015, all LMH Navy and Marine Corps properties (except Fallon and Kansas City) are in live billing. Of course, it has taken a great deal of hard work to get to this point, especially by our tireless District teams.

But the “fun” part is two-fold; seeing the “light go on” (or off, as the case may be) for young military families as they become more mindful of household electricity use, and seeing the ensuing reduction in residential electricity use and utility costs.

The data shows that we are seeing 10-15% less household electricity use

since RECP began; very significant reductions when considering that utilities make up such a large portion of PPV operating budgets. Money not spent on utilities

is money that is put towards sustainment and improvement of

the homes, communities and services that we provide to military families.

While RECP is now fully implemented, work continues on refining the program and building upon its successes. RECP Managers from Browne, Crennan and Scott Regions recently participated in the Navy RECP Workshop held in Bremerton, WA, from the first through the second of September. Hosted by Commander, Navy Installations Command (Housing), the workshop brought together representatives from Navy Installations Command, Naval Facilities Engineering Command, Navy Housing Offices, and PPV private partners.

The purpose of the workshop was to identify ways to maximize utility conservation while enhancing consistency and transparency for Navy Family Housing residents. With key stakeholders from both government and private industry participating, emphasis was on ensuring that the experiences and perspectives of those implementing RECP are considered by decision makers when developing policy that guides execution of the program.

LMH Goes to Washington, DC

department updates

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Lincoln Charities Lincoln Charities has been able to help 16 team members and their families YTD in 2015.

Fundraising events are going strong across the Lincoln network. Jeans days, Lincoln Family Company Picnic Day, Annual Kickball Games, Employee Appreciation Picnic and Fun Day, and an Annual Golf Tournament are just a few of the great ideas for raising much-needed money to continue helping those in need.

Find out about many more events in our quarterly newsletter that will be published next month.

Other things, like online donations and a new blog for Lincoln Charities, are in the final stages of setup–stay tuned!

In the meantime, keep sending requests for assistance, and please be sure to enroll in Automatic Payroll Deduction if you haven’t already.

Thank you for your support!

Jeans Day

Annual Kickball Game

services and charities

Food Service EventMaking Gift Baskets

join the conversation

Connect with Lincoln Military Housing through social media! We would love to hear your thoughts and opinions about the content covered in this newsletter! Please visit LMHFeedback.com to share your comments or suggestions on what you would like to see featured in the next issue.

Payroll and Benefits: Estate Guidance Will ServicesDid you know, if you are a LMH covered employee, you have access to EstateGuidance® Will Services provided by ComPsych® through the Hartford Will Service? It helps you create a simple, legally binding will, quickly and conveniently online, saving you the time and expense of a private legal consultation.

Other advantages include: Online assistance from licensed attorneys should you have questions. The ability to save drafts for up to six months. During this period, you can revise your will at no cost, as long as you haven’t already printed or downloaded it. Additional estate planning services are also available for purchase, including the creation of living wills and trusts, guidance about divorce proceedings, and durable power of attorney.

lincoln news

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Visit www.EstateGuidance.com/Wills today. Use this code: WILLHLF.

Follow the easy steps below: 1. Access the Hartford’s EstateGuidance® Will Services online: www.EstateGuidance.com/Wills. 2. Sign in to the secure site by entering the access code: WILLHLF. 3. Follow the instructions and create your will. 4. Download the final will to your computer and print. 5. Obtain signatures and determine if your will should be notarized.

LMH Mission Statement and Core ValuesAt Lincoln Military Housing, our mission is to provide military families with exemplary service in a quality home environment, employees with unparalleled opportunities for personal and professional development, and military partners with quality homes and vibrant neighborhoods.

Balance: We all take responsibility for creating and maintaining a healthy work-life balance for ourselves and each other.

Commitment: We passionately strive each day to deliver on our mission to serve our residents, our partners and each other.

Integrity: We are honest and truthful, we do what is right–ALWAYS.

Respect: We strive to treat others as we would like to be treated.

Empowerment: Each of us is encouraged to take initiative, ownership and make good business decisions in the best interest of those we serve.

Communication: Our interactions with each other are respectful, we listen with an open mind, provide honest feedback and we are receptive to new ideas.

Communities for the Cure On October 16, 2015, Lincoln Military Housing, Lincoln Property Company and Grand Campus Living hosted the fifth annual Communities for the Cure. Communities for the Cure was established to honor those who are currently battling Breast Cancer and support those who have beat the illness.

“Our goal for Communities for the Cure was to bring awareness to the disease that has touched the lives of so many, to support those who are fighting, and to remember those we have lost.”

–Lauren Gummelt, Lincoln Property Company’s National Marketing

Manager and Director of Lincoln Charities

Most of our over 400 combined communities across the countr y participated in an ef fort to help raise awareness for breast cancer. Our team at Lincoln Militar y Housing showed that we “Believe in Pink ”; ever y region participated in this great cause! Thank you to all who participated.

Communities for the Cure

Communities for the Cure