Lina Resume, Feb-2011

Lina C. Steele8071 Henderson Court, Alpharetta, GA 30004

678-602-9579Email:[email protected]

SUMMARY OF QUALIFICATIONS 20+ years’ experience in the healthcare provider environment

8+ years, Project Manager:

o Project Life Cycle (Initiating, Planning, Executing, Controlling, Closing)o Project Management Body Of Knowledge (PMBOK) Competencies (Integration, Scope,

Time, Cost, Quality, Human Resources, Communications, Risk, & Procurement Management)

o Projects HIS/CIS Implementation Laboratory Systems Upgrade & EMR Interface Implementation Radiology Information Systems Selection Revenue Cycle (Access & Receivables) Systems implementation Bed & Patient Tracking Systems implementation Cancer Registry development, implementation, maintenance, & support EMR Implementation (Inpatient, Outpatient, Ambulatory, Practice Management)

6+ Years, BA/Consultant o Project Life Cycle (Initiating, Planning, Executing, Controlling, Closing)o Business Analysis Body Of Knowledge (BABOK) Competencies (Enterprise Analysis,

Requirements Planning & Management, Requirements Elicitation, Requirements Analysis & Documentation, Requirements Communication, & Solution Assessment & Validation)

o Projects

Clinical Information Systems & EMR Implementation (Inpatient, Outpatient, Ambulatory, Practice Management)

Revenue Cycle Management design, development, & implementation EMR Interface development & implementation Document Imaging & EMR implementation Occupational Health Information Systems Implementation Department of Corrections (DOC) EMR Implementation

5+ Years, Health Information Management Department

o HIM Directoro Supervisor (HIM Transcription, Coding & Abstracting)

Health Care Standards, Compliance, Regulations, Agencies o HL7o HIPAAo CMSo JCAHOo HEDISo ARRA/MU, ICD10, HIPAA5010

Education o Bachelor of Science, Health Information Management, College of Saint Mary, Omaha, NE

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o Completed 2 years of nursing courses and rotation

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PROFESSIONAL EXPERIENCE

REGIONAL PROJECT MANAGER (CONTRACT), ST. LUKE’S HEALTH SYSTEMS, BOISE, ID: 08/10-11/10

Managed work efforts and deliverables for St Luke’s Regional IT Shared HIS/EMR project. The project goal is to align the 4 rural managed Hospitals to achieve a cost effective, leading edge Regional Integrated Delivery Health Network within the community, SLHS, and IHDE, shared HIS/EMR (inpatient, outpatient, ambulatory, & physician’s practice) System, roadmap to meet Compliance and meaningful use (ARRA, HIPAA 5010, and ICD-10), and develop a Regional IT governance that is aligned with St. Luke’s Health System.

Managed a highly matrix aligned project team and environment: Ancillary, Clinical, Revenue Cycle, physician services, & Information Technology.

Developed a formal business case with total cost of ownership to assist stakeholders & sponsors in the decision process.

Facilitate weekly project meetings (ancillary, revenue cycle, clinical, Information technology, physicians & CEO) Worked with prospective vendors (Meditech, Cerner, Sunquest, GE Centricity, & EPIC) for application interface

and integration requirements. Developed scope & project timeline document Managed the day-to-day project administrative activities such as: meetings (agendas/minutes/action items), issues

(assessment, escalation, and resolution), resource (schedule, budget, and issues), and status reporting. Facilitate application assessment, crosswalk & GAP analysis sessions. Developed RFP in preparation for vendor selection. Coordinate facility walkthrough & site visits. Project Tools: MS Office Suite 2010, MS PowerPoint 2010, Visio 2010, NetMeeting, Outlook 2010, MS Project

2010, & Acrobat 8 Professional

SABBATICAL, PARIS, FRANCE: 12/09-4/10

SENIOR CONSULTANT (CONTRACT), HEALTH QUEST SYSTEM , POUGHKEEPSIE, NY: 01/09-10/09

Provided leadership to HealthQuest PMO and project team in the setup and implementation of the CIS project environment using Project Management Process and PMBOK methodology and technology tools to support project deliverables defined in the project Charter and Scope:

Workflow analysis, design, build, validate, & testing for the Cerner Millennium 2007 clinical applications (PowerChart, Order Management, and Clinical documentation) for the clinical transformation project workgroup teams (Physician services, Laboratory (BB, GL, Micro, AP), Inpatient Nursing (Medical, Surgical, Critical, Maternal, and Child), Ancillary Departments (Dietary, Speech, Occupational, Physical, & Respiratory therapies), Pharmacy, Radiology, and Discharge Planning/Case Management/Social Services).

Review of workplan deliverables, & tasks, validation, design, build, & implementation of CERNER Millennium 2007 phase 1 (PowerChart, Message Center, Orders, Lab, Pharmacy, HIM, Radiology, & Basic Nursing Documentation) of Health Quest’s Clinical Information System implementation project.

Facilitate workflow sessions and review of work plan deliverables & tasks, with department subject matter experts & workgroups at various Health Quest full service hospitals with successful results in the review, validation, & documentation of process & workflow (current, changes, future) sessions in preparation for the design & build phase.

Worked side by side with designated Subject Matter Experts at each hospital, Health Quest IT, and vendor representative with successful results in the completion of data collection, design & build (system review, and validation), and analysis of additional required data set utilizing CERNER implementation strategy, methodology, & tools (MethodM, Data Collection Worksheet, Design Decision Matrix, Discrete Task Assay, Bedrock, Cerner Knowledge Manager, Discern Explorer, START Database, Open House, & Cerner Millennium Support Guides).

Worked with the Associate Director of Clinical Services and Project Management Office in the development and dissemination of an application readiness survey & document to include every systems affected by the Cerner implementation. 100% return of completed survey from systems administrators providing the survey with a successful analysis in the identification of GAPS/issues/problems that will affect the implementation. The document

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allowed Health Quest management & project team to review/reassess project strategies, priorities, timelines, data standardization, & interfaces.

Worked with the Health Quest IT Director, Financial Services and Project Management Office in the development, and dissemination of a Master Provider readiness survey questionnaire document to include every systems requiring accurate and timely information of provider data from a single source of truth. 100% return of completed survey from systems administrators providing the survey with a successful analysis in the identification of systems that will require interface to Health Quest ADT system & EMPI. Findings allowed Health Quest Revenue Management project team to review and assess project strategies, priorities, timelines, resources, & interfaces.

Worked with the PMO project managers to ensure that project deliverables such as project tasks, activities, and issues, day- to -day execution of project plans, review & updates of the work plan are addressed and communicated to management & project teams.

Attend project review sessions with PMO and team leaders for project scope change requirements, resource issues, risks, project document updates/changes, & daily communication with vendors & clients (hospital).

Cerner Millennium Certifications: PowerChart, Order Management, Clinical Documentation.

Project Tools: MethodM, InfoPoint, NetMeeting, MS office 2007, Visio 2007, MS PowerPoint 2007, QuickBase, SnagIt, MS Project 2007, & Outlook 2007

SENIOR BUSINESS ANALYST (CONTRACT), TRINITY HEALTH, MICHIGAN : 03/08-11/08

Worked with Trinity Health’s stakeholders, PMO, integrated management & cross functional team to ensure Project Management Processes and PMBOK knowledge and competency areas are implemented and utilized during the McKesson Revenue Cycle Management System upgrade, conversion, and interface/integration project. Worked and collaborated with client subject matter experts in the preparation, development, review, edits,

clarification, and documentation of business requirements, functional specifications, business processes, workflow, policies & procedures, and recommendations related to proposed solution.

Conduct sessions to validate business requirements findings and input from other departments and technical design sources in the development & implementation for the interface, integration, conversion, process redesign initiatives, retrofitting and testing of Trinity Health core HIS within the Revenue Cycle Management Services to various clinical & ancillary vendor software such as:

o Cerner Applications (Millennium PowerChart, Enterprise Scheduling System, Provision, FirstNet, Downtime Registration, PowerChart Office, Profile)

o McKesson Applications (HealthQuest Patient Management & Accounting, STAR, Pathways Healthcare Scheduling, Medical Records, Real Time Eligibility, Claims Administrator, Laser Arc, Pathways Compliance Advisor, Pathways Contract Management)

o Enterprise Master Person Index (Initiate)o Ingenix APC/APG Application Suiteso Standard Register Patient Link-up Enterprise (patient document generation & printing)o NextGen EPM Practice Management (ADT, Charges, & Lab results interface)

Ensured that changes/updates to project documents such as; requirements documents, workflows, functional specifications, test plans & cases, training, and system documentation is maintained and communicated to project team.

Provided support & assistance in the set-up, build, validation, & testing of all aspects of Revenue Management System (HealthQuest Patient Management & Accounting application) and any applications that interface/integrate with the Revenue Management system.

Provided on-site implementation application support for Trinity Health hospitals implementing HealthQuest Patient Management & Accounting during conversion from STAR to HealthQuest and HealthQuest version upgrade.

Project Tools: HEAT, CENTRA, MS Office 2003, Visio 2003, MS PowerPoint 2003, Intuit QuickBase, Empire Time, MS Project 2003, SnagIt, & GroupWise.

SENIOR BUSINESS ANALYST ( CONTRACT), NYC PUBLIC HEALTH, NY : 07/07-12/07

Utilized PMBOK & project management life cycle processes implemented by NYC Public Health for the NYC Correctional Health Services Health Care Access EMR project and Community Primary Care Providers project:

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Gather, analyzed & document business & user requirements for specimen collection, sorting, results reporting, & interface (HL7) from the laboratory system (Bio-Reference & Public Health Laboratory) to eCW EMR/PM (eClinicalWorks Electronic Medical Records & Practice Management) system through meetings, interviews, document analysis, surveys, site visits, scenarios, and task & workflow analysis.

Document & produced business requirements & process flows (current & future) using task flows and screen mockups to ensure intuitive information flow and layout for stakeholder review and approval.

Project Tools: HEAT, Webinar, MS Office 2003, Visio 2003, MS PowerPoint 2003, MS Project 2003, Outlook 2003, & KRONOS.

SENIOR IT PROJECT MANAGER, KAISER PERMANENTE, ATLANTA, GA : 10/05-05/07

Provide project management leadership, approach, and direction administering and executed Project Management Processes with specific deliverables in each key processes and PMBOK knowledge and competency, skills, tools, & techniques while managing multiple projects concurrently (Laboratory upgrade, Radiology Information System Replacement, and Population Care Information Support) and throughout project life cycle to ensure that the project team meet project requirements identified in the project charter and scope.

Managed the pre-upgrade & upgrade of the Cerner Millennium PathNet Upgrade and Interface Project (from V2003 toV2007) (CORE, Gen Lab, Micro) activities into completion for 15 Kaiser Permanente Ambulatory/Outpatient Clinics.

Managed work effort in the analysis & completion of 2004, 2005, 2006 release notes, 60 service packs installation, arrangement letters, workplan (resource & timeline), budget, environment/hardware assessments/upgrade (Citrix, AIX, Oracle, Cerner upgrade, HealthConnect), Issues list prioritization & resolution, Identified Cerner custom programming between EPIC HealthConnect, KP.ORG, & Cerner Orders & result interface & message (HL7) testing to/from PathNet and to/from affected systems such as HealthConnect (EMR), Reference laboratories (Quest & AML), EPIC Resolute (billing & charges), EPIC Tapestry (claims), Common Membership(demographics), EPIC Cadence (Scheduling), EPIC Prelude (Appointment), & PowerChart Office( Outpatient EMR).

Met with compliance & PMO officers. Developed and Implemented project management approach & workbook document to ensure project adherence to company & project management methodology (SOX, CDP, PMBOK, and SDLC), healthcare standards, policies, & regulations (HIPAA, CMS, JCAHO, HL7, HEDIS).

Other Projects: Radiology Replacement (RIS) and Population Care Information System (PCIS)

Project Tools: REMEDY, NetMeeting, NIKU, SharePoint, MS office 2003, Visio 2003, MS PowerPoint 2003, MS Project 2003, and Outlook 2003, Mercury QuickTest Professional (WinRunner), Mercury’s LoadRunner, Mercury Test Director.

SENIOR APPLICATION CONSULTANT (DOCUMENT IMAGING & EMR), MCKESSON, ATLANTA, GA: 05/04-08/05

Provided project leadership, consultative, and implementation support services of McKesson Horizon Patient Folder suite (Document Imaging) to Multi-Facility Hospitals/IDN’s throughout North America & Canada for the following departments & clinicians; Health Information Department, Admission & Registration, Business Office, Ancillary Departments, & Clinicians (physicians, nurses, pharmacists, etc.) requiring access to patient records.

Ensure that project team followed Project life cycle activities and process during the life of the project. Responsible for the following deliverables on the project implementation calendar: project kick-off, Data

Collection/Table Review, Data Review, Build hardware onsite, Workflow design, Functional Test, Workflow Build/Test, Integrated Test, Follow-up Integrated test/Training, Follow-up Integrated test/Training, Go live

Responsible for project communications planning: status reports, conference calls, trip reports, project plan updates, and, administrative closure.

Project Tools : SharePoint, MS Office, MS Project, SAP, MS Outlook, Visio, HEAT

SENIOR BUSINESS ANALYST, REVENUE CYCLE MANAGEMENT, SYNTEL, ATLANTA, GA: 06/03-05/04

Provided domain expertise for input and validation of customer requirements during the various phases of the project life cycle in the design of McKesson’s Revenue Cycle Management System; Access Management (address verification, ADT & Registration, Authorization & Referral, Case Management, Credit Verification, Eligibility & Benefits, EMPI,

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Medical Necessity, Request for Service, & Scheduling) & Receivables Management ( Billing & Claims, charging, collections, compliance, contracting, denial management, health records, & remittance). Execute project management process and PMBOK throughout the entire life of the project. Project Tools: Microsoft Project 2002, MS Office 2002, SAP, Rational ClearCase, Rational ClearQuest, Borland

CaliberRM, Mercury TestDirector, Mercury QuickTest Professional (WinRunner), Mercury LoadRunner, & Rational Rose

Other Employment: 1977-2003

Contract Project Manager, NASCO (BCBS Clearinghouse), Atlanta, GA

Managed the implementation activities of claims management system and administered project management process and life cycle and PMBOK to meet project requirements.

Contract Project Manager, University of Pennsylvania Healthcare Systems, Philadelphia, PA

Managed the implementation activities utilizing project management process and PMBOK for the Bed & Patient Tracking System

Senior EMR Consultant, PriceWaterhouseCoopers, Healthcare Division, Atlanta, GA

Implementation support of third party vendor EMR system for the Florida Department of Corrections

Project Manager (Cerner PowerChart & McKesson HealthQuest), Emory Healthcare, Atlanta, GA

Managed the implementation activities & support of Cerner PowerChart & McKesson Revenue System using Project Management Processes & PMBOK.

Implementation Consultant, Alltel Information Services, Atlanta, GA

Delivered onsite implementation support for Patient Management System

Project Manager, Emory University School of Public Health, Atlanta, GA

Managed, incorporated, & executed project management process and PMBOK during the design, development, implementation, & support of the Georgia Cancer Registry Project

Senior Information Systems Specialist, Digital Equipment Corporation, Boston, MA

Provide implementation & maintenance support for CASE & DECRad applications.

Health Data Analyst, Rockwell International, Golden, Colorado

Provided implementation & maintenance support for Occupational Health Information System application

Director, Medical Records Department, Omaha, NE

Managed a 7x24 HIM department activities for a large integrated healthcare delivery environment.

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Documents

Lina Resume, Feb-2011