Lifeline ServicePeace of mind at the push of a button

2 | tel: 0800 590 542

Who is the service for?

Our Lifeline Service is for anybody who feels vulnerable or may need extra reassurance in their home. What does the service offer?

Our Lifeline service includes access to our 24-hour control room, quarterly warden visits and a full support plan.

Lifeline Service

www.a1housing.co.uk | 3

How does the service work?

A1 Housing’s Lifeline service is linked through your telephone line to our 24-hour control room. If you need help you can make an emergency call from anywhere in your home.

How will the service help me?

Just press the red button on the pendant that can be worn around your neck or on your wrist and your call will be answered by one of our highly trained operators.

Making contact through the speaker on the main Lifeline unit, they provide reassurance and will take appropriate action.

This may be asking one of your nominated contacts to check on you, asking a warden to visit you or calling the emergency services. How much will it cost?

There is a one-off installation fee of £16 and a small weeklycharge of £3 to cover the 24-hour monitoring service and regular maintenance of the equipment.

Who might get help?Contacts

0800 590 542

www.a1housing.co.uk

customer.services@a1housing.co.uk

text us on 07860 021 511

Visit us at:

Retford Property ShopTown Hall, 17B The Square, Retford DN22 6DB

Worksop Property ShopQueen’s Buildings, Potter Street, Worksop S80 2AH

Head Office - Carlton Forest HouseHundred Acre Lane, Worksop S81 0TSAll officers are open Monday to Friday 9am to 5pm

If you need any help communicating with us or understanding any of our documents, please contact us on 0800 590 542.

We can arrange for a copy of this document in large print,audiotape, Braille or for a Language Line interpreter to help you.

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