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8/12/2019 Library satisfaction survey
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Glasgow Caledonian University LibraryAnnual Satisfaction
Survey
Please help us to improve Library services by taking
a few minutes to complete this short questionnaire
! Please indicate your primary role "tick one bo# only$%
Full time undergraduate Part time undergraduate Taught post
graduate student Teaching staff Researcher External Other
&! 'our (aculty "tick one bo# only$%
Health Business
Science and Technology Other )! *ow frequently do you use the
library+
Several times per month
Once a month or less
Several times per ee!,
-! .hat is your gender+
"ale Female
/! Students only
'ear of study in this university%
#st $nd %rd
&th 'thor more ()a
0! Please think about the various activities whichoccupied you
on your visit to the library today "orrecently$! 1hen2 for each2
tick the appropriate bo# belowto show how successful you were in
achieving your aim!
Verysuccessful
Fairlysuccessful
Neithersuccessful
norunsuccessful
Fairlyunsuccessful
Veryunsuccessful
Did notdo today
*+ ,oo!ed for li-rary materials on the shelves
B+ .sed an electronic information service /e+g+Emerald0 *B1
1nform0 2c or the 1nternet3
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8/12/2019 Library satisfaction survey
2/5
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8/12/2019 Library satisfaction survey
3/5
3a! 4n these columns2 pleaseindicate how satisfiedyou arewith
the following libraryfacilities and services%
5 5 5
3b! 4n these columns2 pleaseindicate how importantthefollowing
library facilities andservices are to you%
Verysatisfied
Fairlysatisfied
Neithersatisfiednor dis-satisfied
Fairlydis-
satisfied
Verydis-
satisfied
Dontknow or
Notapplic-able
Veryimpor-
tant
Fairlyimpor-
tant
Neitherimpor-tant norunim-
portant
Fairlyunim-
portant
Veryunim-
portant
Dontknow or
Notapplic-able
Range of -oo!s
Range of periodicals
4ourse -oo!s and essential texts
Photocopying
Printing
1nformation)reference en8uiries
Provision of computers)P4s
,i-rary catalogue
Range of electronic informationservices /e+g+ Emerald0 *B1
1nform0
1nternet etc+3
*ccessing li-rary serviceselectronically off 4ampus
Opening hours
,i-rary environment /noise0heating0 am-ience0 etc+3
4ommunication ith userse+g+ pu-licity materials0 signage0
user education
Helpfulness of the li-rary staff
6! Please indicate how much you agree or disagree with
thefollowing statement%
Stronglyagree
Slightlyagree
Neither agreenor disagree
Slightlydisagree
Stronglydisagree
Dont knowNot
applicable
Overall0 the li-rary provides a good service to me
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8/12/2019 Library satisfaction survey
4/5
Please note! Complete this section only if you have accessed the
Library7selectronic information services off Campus
8! Please think about the various activities which
occupied you in accessing the library remotely today
"orrecently$! 1hen2 for each2 tick the appropriate bo# belowto show
how successful you were in achieving your aim!
Verysuccessful
Fairlysuccessful
Neithersuccessful
norunsuccessful
Fairlyunsuccessful
Veryunsuccessful
Did notdo today
*+ .sed an electronic information service /e+g+Emerald0 *B1
1nform0 2c or the 1nternet3
B+ .sed the li-rary5s catalogue
4+ Found information a-out the ,i-rary5s services
9! Any other comments or suggestions+
Second "final$ draft 9:&:9
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8/12/2019 Library satisfaction survey
5/5
