Employee Satisfaction Employee Satisfaction Engagement Survey and Human Resources Client Satisfaction Survey INTRODUCTION At

  • View
    246

  • Download
    4

Embed Size (px)

Text of Employee Satisfaction Employee Satisfaction Engagement Survey and Human Resources Client...

  • 2011EmployeeSatisfaction&EngagementSurveyandHumanResourcesClient

    SatisfactionSurvey

    NWTBureauofStatisticsGovernmentoftheNorthwestTerritories

    March2011

  • 2011EmployeeSatisfaction&EngagementSurveyandHumanResourcesClientSatisfactionSurvey

    INTRODUCTIONAt the 2004 Annual Public Service Commissioners conference, measuring employee satisfaction andengagementwasraisedasachallengeforpublicsectororganizations.Whilemanygovernmentsconducttheirownsurveys,therehadneverbeenatooltocompareemployeesatisfactionandengagementacrossall jurisdictions. Toaddress thisdatagap,each jurisdictionagreedtoconductanemployeesatisfactionandengagementsurveyusingacommonsetofquestions.Thesurveyquestionsandtheirorderwereoriginallydesignedbyaprojectteamincludingpublicservicerepresentatives from Alberta, British Columbia, Saskatchewan, Ontario, Nova Scotia and the federalgovernment. Currently, the federal government and all provincial and territorial governments (exceptQuebec,SaskatchewanandNunavut)areparticipatinginthesurveyandtheprovincial/territorialresultsarereportedthroughtheEmployeeEngagementInterjurisdictionalTeam.Thisreportbeginswithabriefdescriptionofthemethodology,followedbyanoverviewoftheresultsandacomparisontopreviousyears.DetailedcrosstabulationsfromtheemployeesatisfactionsurveyandtheclientsatisfactionsurveyarefoundinAppendixAandAppendixB,respectively.

    METHODOLOGYIn February 2011, the NWT Bureau of Statistics conducted the Employee Satisfaction & EngagementSurveyonbehalfoftheDepartmentofHumanResources.Thesurveyalsoincludedquestionsrelatedtoclient satisfactionwith the services offered by theDepartment of Human Resources. Results from thissectionwillbeusedtoassesstheprogressoftheirstrategicplan.EmailmessageswithalinktotheonlinesurveyweresentouttoallemployeesoftheGovernmentoftheNorthwestTerritories (GNWT)and itsboardsandagenciesandpaper copiesof thequestionnaireweresentbyregularmailtothoseemployeeswithoutemailaddresses. SomepositionswereexcludedfromthesurveyasitwasdeemedthattheyfollowneitherthesameorganizationalstructurenorthesameHRpractices; as a result, Members of the Legislative Assembly, Judges, Doctors, Interpreters and casualemployeeswerenotincludedinthesurveyframe.Employeesonlongtermdisabilityorextendedleavepast March 31, 2011 were also excluded from the survey frame. Overall, nearly 2,100 employeesrespondedtothesurveyrepresentingaresponserateofapproximately48%;thedatawasnotweightedto the population and as a result, the tables found in this report only reflect the answers of therespondents.Formore information regarding the survey design ormethodology, please contact theNWTBureau ofStatisticsat8678737147.

    NWT Bureau of Statistics Page 1

  • OVERVIEWOFRESULTS

    TableA:Summaryof2011EmployeeSatisfaction&EngagementSurvey

    AgreeorStronglyAgree

    UndecidedDisagreeorStronglyDisagree

    (%) (%) (%)

    Ihavepositiveworkingrelationshipswithmycoworkers. 88.8 6.8 4.2

    Ihavesupportatworktoprovideahighlevelofservice. 71.3 13.0 15.2

    Myjobisagoodfitwithmyskillsandinterests. 87.6 6.6 5.4

    Ihavesupportatworktobalancemyworkandpersonallife. 71.0 15.9 12.9

    IamsatisfiedwiththequalityofsupervisionIreceive. 70.2 13.1 16.1

    Ihaveconfidenceintheseniorleadershipofmydepartment. 59.5 17.6 22.5

    Essentialinformationflowseffectivelyfromseniorleadershiptostaff.

    48.9 20.9 29.7

    Iknowhowmyworkcontributestotheachievementofmydepartmentsgoals.

    80.4 12.0 7.2

    Myorganizationsupportsmyworkrelatedlearninganddevelopment.

    67.2 16.0 16.4

    Ihaveopportunitiestoprovideinputintodecisionsthataffectmywork.

    68.7 13.8 16.9

    Innovationisvaluedinmywork. 64.3 19.8 15.4

    Ireceivemeaningfulrecognitionforworkwelldone. 56.4 19.9 22.9

    IhaveopportunitiesforcareergrowthwithintheGNWT. 50.4 24.9 24.0

    Overall,IamsatisfiedinmyworkasaGNWTemployee. 75.0 14.0 10.5

    Iamsatisfiedwithmydepartment. 66.8 16.9 15.8

    Iaminspiredtogivemyverybest. 68.4 16.3 14.5

    IwouldrecommendtheGNWTasagreatplacetowork. 70.5 19.4 9.5

    IwouldprefertostaywiththeGNWTevenifofferedasimilarjobelsewhere.

    58.6 27.0 13.6

    IamproudtotellpeopleIworkfortheGNWT. 69.2 21.5 8.3

    NWT Bureau of Statistics Page 2

  • TableA:Summaryof2011EmployeeSatisfaction&EngagementSurveyContd

    AgreeorStronglyAgree

    UndecidedDisagreeorStronglyDisagree

    Overall,peopleintheGNWTstrivetoimproveitsresults. 56.8 28.0 14.1

    Myjobgivesmethechancetodochallengingandinterestingwork.

    80.4 9.3 9.3

    Iamsatisfiedwithmyworkload. 63.3 14.7 21.1

    Iamsatisfiedwithmyphysicalworkplaceconditions. 70.5 10.6 17.9

    CommitmenttoqualityisahighpriorityintheGNWT. 53.2 26.5 18.3

    IfeeltheGNWTpromotesaninclusivepublicservicewherestaffaretreatedequitably.

    49.2 22.2 26.8

    IamsatisfiedwiththehealthandwellnessprogramsthatareavailabletomeasaGNWTemployee.

    60.2 24.6 13.4

    IamsatisfiedwiththesafetymeasuresthatareinplaceintheGNWT.

    66.1 21.6 10.2

    TheGNWTpromotescrossculturalawarenessopportunitiesforemployees.

    50.2 26.6 21.0

    TheGNWTprovidesadequatesensitivitytrainingwithregardstopeoplewithdisabilitiesintheworkplace.

    35.2 37.9 24.7

    TheGNWThasadequaterewardprogramsinplacetohelpcelebrateandacknowledgeindividualandteamefforts.

    36.4 29.1 32.3

    Overall,IfeelvaluedasaGNWTemployee. 56.0 22.9 19.3

    TableAsummarizesthe2011resultsoftheemployeesatisfactionandengagementsurvey.Asinpreviousyears,many respondentsagreedor stronglyagreedwith themajorityof the statements,mostnotably,nearly 89% of GNWT employees felt they had positive working relationships with their coworkers.Approximately88%agreedorstronglyagreedthattheirjobwasagoodfitwiththeirskillsandinterests.Slightlymorethan80%knewhowtheirworkcontributedtotheachievementofdepartmentalgoalsandfelt that their job gave them the chance to do challenging and interestingwork. Conversely, very fewrespondentsweresatisfiedwithrewardsprogramsinplacetohelpcelebrateandacknowledgeindividualand team efforts and only 35% felt the GWNT provides adequate sensitivity training with regards topeoplewithdisabilitiesintheworkplace.Inaddition,nearly30%ofrespondentsdidnotfeelthatessentialinformationflowedfromseniorleadershiptostaff.For2011,onenewquestionwasaddedtothesurveyaskingifGNWTemployeesfeltvalued.While56%ofrespondentsagreedorstronglyagreedtofeelingvaluedasaGNWTemployee,approximately23%wereundecidedand19%didnotfeelvalued.For a good number of the other indicators of engagement and satisfaction, the results are generallypositive,however,thereisroomforimprovement;lookingatthehistoricaltrends,wherepossible,yieldsabetterunderstandingofsomeoftheindicatorsandhowtheyhavechangedovertime.

    NWT Bureau of Statistics Page 3

  • TableB:HistoricalComparisonofResults

    PercentWhoAgreeorStronglyAgree

    2006 2008 2010 2011

    (%) (%) (%) (%)

    Ihavepositiveworkingrelationshipswithmycoworkers. 86.9 87.8 90.0 88.8

    Ihavesupportatworktoprovideahighlevelofservice. 61.2 61.5 72.4 71.3

    Myjobisagoodfitwithmyskillsandinterests. 85.2 86.1 88.2 87.6

    Ihavesupportatworktobalancemyworkandpersonallife.

    64.9 63.2 70.2 71.0

    Iknowhowmyworkcontributestotheachievementofmydepartmentsgoals.

    87.5 86.5 82.9 80.4

    Myorganizationsupportsmyworkrelatedlearninganddevelopment.

    68.2 66.9 71.7 67.2

    Ihaveopportunitiestoprovideinputintodecisionsthataffectmywork.*

    68.1 66.8 68.5 68.7

    Ireceivemeaningfulrecognitionforworkwelldone. 52.8 54.4 57.7 56.4

    IhaveopportunitiesforcareergrowthwithintheGNWT.* 52.1 50.1 53.6 50.4

    IwouldrecommendtheGNWTasagreatplacetowork.* 54.6 53.0 70.2 70.5

    IwouldprefertostaywiththeGNWTevenifofferedasimilarjobelsewhere.*

    48.4 49.1 56.6 58.6

    IamproudtotellpeopleIworkfortheGNWT.* 67.7 68.5 70.5 69.2

    Overall,peopleintheGNWTstrivetoimproveitsresults.* 61.4 59.5 58.5 56.8

    Myjobgivesmethechancetodochallengingandinterestingwork.

    79.5 78.4 81.9 80.4

    Iamsatisfiedwithmyworkload. 58.6 60.7 65.0 63.3

    Iamsatisfiedwithmyphysicalworkplaceconditions. 66.5 67.2 71.4 70.5

    CommitmenttoqualityisahighpriorityintheGNWT.* 60.6 59.5 53.8 53.2

    IfeeltheGNWTpromotesaninclusivepublicservicewherestaffaretreatedequitably.

    52.5 51.3 50.4 49.2

    *Asaresultofslightwordingchangesinthequestions,2010and2011arenotstrictlycomparabletopreviousyears.

    NWT Bureau of Statistics Page 4

  • Whilesomeindicatorshaveremainedremarkablystableoverthepast4cyclesofthesurvey,therehavebeenimprovementsinsomeareasanddeclinesinotherareas.Since2006,fewerrespondentsagreedorstronglyagreedtoindicatorsinareaspertainingtoqualityofwork,peoplestrivingtoimproveresultsandpromotinganinclusivepublicservice.Althoughtheproportionofrespondentswhoknewhowtheirworkcontributedtotheachievementofdepartmentalgoalswasquitehigh(80%),ithasdeclinedoverthepast5yearsfromnearly88%.Thepercentageofrespondentswhofelttheyhadsupportatworktoprovideahighlevelofserviceandsupportatworktobalancework/personallifehasincreasedsince2006.Consistently,GNWTrespondentshavehadpositiveworkingrelationshipswiththeircoworkers,thinktheirjobisagoodfitwiththeirskillsandinterestsandfeelthattheirjoballowsthemthechancetodochallengingandinterestingwork.DepartmentofHumanResourcesClientSatisfactionSurveyInaddition tocontent regardingsatisfactionandengagementwith theGNWT, respondentswereaskedabouttheirlevelofsatisfactionwiththeservicesprovidedbytheDepartmentofHumanResources(HR).ThequestionsweredesignedtogaugesatisfactionwiththetoolsusedbyHRsuchastheirwebsite,theHRhelpdeskandPeopleSoft.ForthoseemployeeswhohadcontactwithspecificdivisionswithinHR,itwasanopportunitytocommentonthequalityofservicetheyreceived.Thiswasthesecondtimetheclientsatisfactionsectionwasaskedandresultsarecomparabletothepreviouscycle.Overall,86%ofrespondentshadusedtheHRwebsiteinthepast12months.Similartoth