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Leveraging your GreenSTAR AdvantageGet the Edge
Presented byBarbara Dolim, Executive Director, MSCA
&Don Neal, President, 360 Live Media
POLLAre you a GreenSTAR?
A. Yes B. No
POLLWhat is the greatest challenge
facing your business?A. Margin PressureB. CompetitionC. Labor PoolD. Rising Customer ExpectationsE. Other
THE #1ANTIDOTE TO
MARGIN PRESSURE
A brand existsto command
a premium margin.
What makes
YOUdifferent?
• If you can’t, we can!• Your resource for the finest in heating and cooling• The Green Home Pros• The heating and air conditioning experts you can trust• Quality you can depend on• Comfort you can believe in no matter the season• Relax. We’ll take care of it.• Climate Control Experts Since 1929• Ohio’s Trusted Source in Home Comfort Since 1966• The Home Comfort Specialists• Consider it done!
A Sea of Sameness
The National Landscape• HVAC amounts to 33% of all controllable operating
costs in a building. The commercial office building industry spends approximately $24 billion annually on energy and contributes 18% of U.S. carbon dioxide emissions.
• Energy represents the single largest operating expense for office buildings, typically a third of variable expenses.
• Associations (BOMA and IFMA) are calling on Building/Facility Managers to become “environmental stewards of the physical workplace.”
“With the work load for many Property Managers increasing and budgets tight in
the current real estate market, implementing new sustainable initiatives may seem like an impossible task. But if you’re facing tenant pressures, regulatory
mandates, and/or pressure on NOI,
can you afford not to consider making your building operations more
sustainable?”
POLLWhat percent sales increase
did you see in 2012?
A. <0‐5%B. 6‐10%C. 11‐15%D. 16‐20%E. 20+%
57% up to $9.9 million24% $10 ‐ $25 million14% $26 ‐ $99 million5% $100 million +
Top product / service purchasedis energy management.
Budget for Modernization / Renovation
What Business Are You In?
1. ReactiveRepair, replace
2. ProactiveEnergy solutions, savings
We’re in the energy, cost savings and air quality business.
Memories
What Business Are They/Were They In?
Fashion
Delivery
Mobility & Access
The Uncola.
What’s in your wallet?
We try harder.
That was easy.
What makes
YOUdifferent?
“Initially, we decided that A.O. Reed & Co. had to be a GreenSTAR leader for the challenge alone. Once we realized how it worked to transform the culture of the company, we truly understood the value of
GreenSTAR. We no longer thought of ourselves as a traditional “full service mechanical contractor.” Suddenly, our 100‐year‐old company was on the leading edge of the latest technologies. We had developed a full fledge Energy Group! We proudly feature the GreenSTAR label on all of our marketing and trade show materials. In the end, the GreenSTARwas the catalyst for what is now, the most exciting
and profitable side of our business.”Jaimi Lomas
General Manager of ServiceA.O. Reed & Co.San Diego, CA
“The GreenSTAR designation is a significant differentiator for Hurst Mechanical. In today’s business, contractors need a differentiator and
GreenSTAR is one of the best sales and marketing tools in our toolbox. I am proud to
be a GreenSTAR contractor.”
Russ Borst,Vice President
Hurst MechanicalBelmont, MI
Generate Awareness and Demand for the GreenSTAR
DesignationTo stand out, build awareness and drive
preference, marketing communications must:
• Disrupt• Be relevant• Be true• Differentiate
Randy Greer, Executive Vice President
W.L. Gary CompanyWashington, DC
“In talking about our qualifications with the management company for a large mall in our area, we started to discuss our GreenSTAR Qualification and
what it took to qualify. They were impressed that our company has an ongoing commitment to technician
training, safety, customer service, and energy conservation. And because GreenSTAR is a third‐party verified qualification, we weren’t just talking the talk, MSCA had verified we were walking the walk. We are now helping the mall maintain both their HVAC and
plumbing systems!”
IntroducingGreenSTAR 2013
Get the Edge
GreenSTAR Advantage
• Resources and Marketing Materials
• Training and Education• Application Process
GreenSTAR Website
• www.mscagreenstar.org• Resources for:
• Contractors• Building Owners• GreenSTARs
101
What do these numbers have in common?
102
112
113
501
Resources for GreenSTARs
• Marketing Library• Customize your Profile• GreenSTAR store• Log‐in to ESP• GreenSTAR News• GreenSTAR video
Energy Solutions Profile (ESP) Reporting Software
• Enhances your value to customer as energy solutions provider• Can be useful tool at many points during sales process• Generates easy‐to‐read, customization energy benchmark
assessment reports • Web‐based • Integrates with EPA’s ENERGY STAR Portfolio Manager
• Automatic download of the data from your PM Account• Customizable
• By Contractor• By Customer• By Facility• By Assessment
• Benefit as GreenSTAR contractor• No charge• Unlimited use
Customized Reports
Comparison To Current Energy STAR Report
Integrates with Data Loggers
GreenSTAR Advantage: Education and Training
• Selling Efficiency Effectively – February 28 – March 1, Baltimore, MD
• Energy STAR webinars• Benchmarking Diagnostics – February 20• Financial Metrics – April 17• Energy STAR Recognition – June 19
• Detailed Assessments Through ESP webinar – March 13
• Energy Solutions Summit 2013• MSCA LIVE 2013 – October 13 – 16, Boca
Raton, FL
GreenSTARApplication Process
• Simple and straightforward• 9 key criteria• Assistance and mentors available• Download application at
www.msca.org• Already an MSCA STAR?
GreenSTAR Criteria• MSCA Member• Employ UA STAR Certified Technicians• Energy Specific Training• Documented Safety Program• Truck and Tool Inventory Systems• Customer Service Standards• Energy STAR Partner• Employ Energy Specialists• Offer Sustainable Solutions and ECMs
Now What?
• Enroll now.• Renew your commitment.• Fill out your profiles.• Leverage the tools and resources.• Share success stories.• Own it.
Why Hire a GreenSTAR?
1. AwarenessStanding out from the crowd
2. DifferentiationYour value proposition
3. DeliveryDiscipline, follow‐up, trust
POLLWhat’s the first action you are going to take after this webinar?
A. Apply for GreenSTAR Qualification B. Sign up for Selling Efficiency Effectively Program (February 28 ‐
March 1) C. Request to join the next webinar: ENERGY STAR Benchmarking
Diagnostics (February 20)D. Start using the ESP software to generate customized reports to
include in sales proposalsE. Ensure everyone in my company understands the value of our
GreenSTAR qualificationF. Use GreenSTAR resources more effectively in my marketing
materials to differentiate my company
??? Questions ???Barbara Dolim
Leveraging your GreenSTAR AdvantageGet the Edge
MSCA GREENSTAR CONTRACTOR APPLICATION FORM
for current MSCA STARs
Iverifythatourcompanysatis iesallcriterialistedbelowtoqualifyforMSCAGreenSTARdesignation:
1.MSCASTARQuali iedContractor AsanMSCASTARQuali iedContractoryourcompanyhasprovenitscommitmenttoexcellenceandthehighvalueplacedoneducation,safety,customerservice,trainingandoperations
DatereceivedMSCASTARQuali ication:___________________
2. EmployatleastoneEnergy,LEEDorSustainabilitySpecialist Employingaquali iedorcerti iedspecialistonstaffindicatesanunderstandingoftheimpact
mechanicalsystemshaveontheenergyusageinafacilityandhowamechanicalservicecon‐ tractorcanprovidevaluableservicestocustomersinreducingenergyusageandprovidingcost savingstrategies.Thesespecialistscanbeavaluableassettoyourcompanybyprovidingadded valuetoyourcustomersaspartofanenergyservicesprojectteam.Thesecerti icationsare offeredthroughmanyoftheleadingenergyorganizationssuchasASHRAE,Associationfor EnergyEngineers,andUSGBC.
Informationrequired:Name(s)ofemployee(s)whohavesuccessfullymetalltherequirementsforarelevantcerti icationsuchasLEEDAP,CEM,CEA,BEMP,HBDP,BEAP,CSDPandthedate(s)theyreceivedtheircerti icationorparticipationandcompletionofanMSCA‐sponsoredcourseonener‐gyservices.
3. CompanyisanENERGYSTAR™PartnerwiththeEnvironmentalProtectionAgency(EPA)and/ormemberoftheSmallBusinessENERGYSTARNetwork
TheEPA’sENERGYSTARprogrampromotesthesavingofresourcesandtheprotectionofthe environmentthroughenergy‐ef icientproductsandpractices.EPA’sENERGYSTARpartnership offerscontractorsaprovenenergymanagementstrategythathelpsinmeasuringcurrentenergy performance,settinggoals,trackingsavings,andrewardingimprovements.AsanENERGY STARPartner,youwillhaveaccesstoarangeofresourcesavailablethroughtheEPAandcan displaytheENERGYSTARPartnerlogoonyourmarketingmaterials.Toapplyonlinetobecome anENERGYSTARPartner,logonto:http://www.energystar.govindex.cfmc=join.join_index.Be‐ causebecominganENERGYSTARPartnerrequiresacompanytoconductatleast10building benchmarks,contractorsthathavenotyetmetthisrequirementmayimmediatelyapplytobe comeaSmallBusinessENERGYSTARNetworkmembertomeetthisGreenSTARprogramquali‐ icationrequirement.ContractorsarethenencouragedtobecomeanENERGYSTARPartnerin thenearfutureaftertheyhaveconductedtherequiredbenchmarks.Toapplyonlinetobecome amemberoftheSmallBusinessENERGYSTARNetwork,logonto: http://www.energystar.gov/index.cfm?c=small_business.sb_index.
Informationrequired:ProofthatyourcompanyisanENERGYSTARPartnerormemberofthe SmallBusinessENERGYSTARNetwork
4.ParticipationinEnergy‐speci icTrainingProgramsTwenty‐ ivepercentoftotalserviceemployees(bothin‐houseand ieldpersonnel)haveparticipatedinarecognizedtrainingoreducationalprogramthatemphasizestheroleme‐chanicalserviceequipmentplaysintheoverallenergyusageofafacilityandhow,throughpropermonitoring,maintenance,retro itsandtraining,energyusagecanbesubstantially
Rev 2/13
reducedandsavingsincurred.Youremployeesshoulddemonstrateanunderstandingofthenewproducts,services,techniques,equipmentandterminologyassociatedwithsustainableser‐vicesandenergysavingtechnologiesandbeabletoprovidecustomerswiththeunderstandingandknowledgetheyneedtomakeinformeddecisionsregardingenergysavingsolutions.Informationrequired:Listofemployeeswhohaveparticipatedinspeci icenergyorsustainabilitytrainingprogramsandthespeci icprogramattended(Examplesoftrainingprogramsinclude:MSCA’sENERGYSTARwebinarseries,MSCAEnergySummit,UA’sGreenAwarenessTrainingandCerti icationProgram;UA’sEnergyAuditClass,GreenBuild;LEEDAPtrainingclasses,company‐sponsoredtrainingprogram;andlocalUSGBCprograms).
5.OfferSustainableSolutionsandEnergyConservationMeasuresItisimportantthatyoubeabletodemonstrateyourcompany’scommitmenttoyourcustomersthatyoupromoteenvironmentalresponsibilitybyofferingspeci icsustainableservicesandrec‐ommendingenergyconservationproceduresandequipment.
Contractorscanplayavitalroleinassistingbuildingownersandmanagersinmakinginformeddecisionsabouttheirfacility’simpactontheenvironmentwhilemaintainingoccupantcomfort,healthandsafety,Byofferingavarietyofservicesgearedtowardsenhancingtheenvironmentalandeconomicperformanceofmechanicalsystems,contractorscansigni icantlygrowtheirmaintenancebasewhileprovidingtheircustomersenergyandcostsavingstrategies.Servicesofferedtocustomerscouldinclude:
1.OfferenergybenchmarkingservicestocustomersbyutilizingtheEPA’sENERGYSTARPortfolio Managertoevaluateabuilding’sperformanceagainstcomparablebuildingsofsimilarsize anduse. 2.Providebuildingperformanceassessmentsandreportstodocumentthecurrentenergyperfor‐ manceofabuildingandidentifyrecommendedmeasurestoreduceoperatingcostsand quantifyanROIbasedonimprovedenergyef iciency 3.Promote/utilize/recommendthemostenergyef icientequipment(ENERGYSTAR products/productsthatexceedASHRAE90.1‐2004)whenfeasibleforretro itsor replacements 4.Promoteequipmentmonitoringthroughabuildingautomationsystemorenhancedmetering 5.ConvertallyourPreventativeMaintenanceAgreementsintoEnergySolutionAgreements(ESA’s) toensurepeakoperatingef iciencyandrecommendedenergyconservationmeasures. 6.Servicesspeci icallygearedtowardshighperformancebuildingsandsustainabilitysuchaslaser alignmentofbeltsandshafts;motorsurveys,useofMERV13 ilters,regasketing,leaktests, enhancedmetering,addingadditionalVAVboxes;installingCO2sensorsandotherenergy‐ savingorenvironmentallybene icialservices 7.Conductenergyaudits,energysimulationmodelingorenergyusepro iles 8.OfferRetroCommissioningservices 9.Providecost/bene itanalysisserviceswhichincludecalculatingpaybackschedulesforutilizing moreenergy‐ef icientequipment 10.ParticipateonaprojectteamforaLEEDEB:O&MorLEEDNCregisteredproject 11.Promotetheuseoflow lushtoilets;waterlessurinals;motionsensorfaucets 12.Wheneverpossible,utilizeenvironmentallyfriendlysolutions/products/chemicals/cleaners– examplesincludelowVOCproducts,GreenSealGS‐11products,etc. 13.Encouragetheuseofrenewableenergysystems–iffeasible,enterintoaGreen‐Eaccredited utilityprogramfor25%ofabuilding’sannualelectricalpower 14.Implementadocumentedrefrigerantmanagementprogram/recommenduseofnon‐ozonede‐ pletingrefrigerants 15.Conducttrainingprogramsforabuilding’sin‐housemaintenancepersonnelonmechanicalsys‐ temoperationsandmonitoringformaximumenergyef iciency 16.Provideinformationontaxincentivesandrebatesrelatedtotheutilizationofenergy‐ef icient products
17.Conducteducationprogramsforcustomersonbene itsofenergyef iciency,valueof properpreventativemaintenanceprograms,equipmentoptions,etc. 18.Activeinvolvementwithlocal/stategovernmentof icialsandagenciespromotingsus‐ tainablepolicies,regulationsandprograms 19.ServeontheBoardofalocalUSGBC,ASHRAE,BOMAorIFMAchapter 20.Implementamarketingprogramdescribingyourcompany’scommitmenttoenergycon‐ servationandsustainability 21.Becomeanadvocatefor“energyconservation”inyourcommunitythroughparticipation incommunityeventsandeducationalprograms 22.Demonstrateadditionalinnovativeideasandpracticesthatgenerateincreasedenviron mentalbene its
Informationrequired:Detaileddescriptionof“energyservices”whichyourcompanypro‐videstoyourcustomersincludinganumberoftheserviceslistedabove.Inlieuofadescrip‐tion,companybrochures,proposals,saleskits,etc.canbesubmittediftheyadequatelyde‐scribeyourcompany’sactivitiesinanyoftheaboveitems.
CompanyName_______________________________________________________________________________________
Address________________________________________________________________________________________________Phone _______________________________________________ Fax_____________________________________E‐mail ________________________________________________ Website_______________________________Signed:______________________________________________________________Date____________________________Name(printed)______________________________________________Title___________________________________Numberof ieldserviceemployees:__________Totalnumberofserviceemployees(bothin‐houseand ield):____________________OthersinyourcompanywhoyouwouldliketoreceiveGreenSTARinformation,marketingtips,newsletters,etc.Name____________________________________________E‐mail________________________________________________Name____________________________________________E‐mail________________________________________________Name____________________________________________E‐mail________________________________________________
GREENSTAR CONTRACTOR APPLICATION FORM
For current MSCA STARs
Pleasereturnallmaterialsto:MSCAGreenSTARProgram●1385PiccardDrive●Rockville,MD20850Phone:301‐869‐5800●Fax:301‐990‐9690
ApplicationForm
I,________________________,herebycon irmthatasarecognizedMSCAGreenSTARquali ied (Name)contractor____________________________________,locatedin______________________________________________________ (Companyname) (City) (State)agreestofollowtheMSCAGreenSTARstandardsofexcellenceasdelineatedbelowandmaintainoutstandingbusinesspractices,providequalityworkmanship,offerexceptionalcustomerservice,offerenergyservices,andsupportMSCAandtheorganizedserviceindustry.IhaveenclosedthefollowingmaterialsforconsiderationasanMSCAGreenSTARQuali iedContractor:
1.□ MSCAmemberingoodstandingsince________________
2. □ EmployUASTARcerti iedtechnicians–aminimumof25percentofcurrentemployeesinser‐ vicedivisionhaveattainedUASTARcerti ication.
Materialsrequiredforsubmission:ListofcurrentemployeeswithUASTARcerti ication
3.□ParticipationinEnergy‐Speci icTrainingPrograms‐aminimumof40percentoftotalservice employees(bothin‐houseand ieldpersonnel)haveparticipatedinsuchtraining. Materialsrequiredforsubmission:Descriptionofprogramsprovidedandlistofemployees
whohavecompletedtraining
4. □ Haveanoutstandingcompanysafetyrecordandmaintainadocumentedservicesafetyandhealthprogramwhich,ataminimum,includesthefollowingcomponents:
► Safetypolicystatementincludingmanagementcommitment;► Disciplinaryactionandsubstanceabuseplans,includingenforcement;► Pre‐tasksafetyandhealthplanning;► Workerparticipationinthecompany’ssafetyprocess;► Safeworkpractices/rules;► Workersafetytraining;► Safetyleadershiptrainingforsupervisors;► Regularsafetyinspectionsandcompanysafetyperformanceaudits;► Injuryincidentandnearmissincidentinvestigations;and► Accuraterecordkeeping.
Materialsrequiredforsubmission:Descriptionofcompany’ssafetyprogrampluscompletedOSHA300Aformsfromlasttwoyears
Rev 2/13
5.□ EstablishedTruckInventoryControlSystemandMajorToolInventoryProgram Materialsrequiredforsubmission:Copyofyourinventoryprogram
6.□ Maintainhighestlevelsofcustomerservicestandards. Materialsrequiredforsubmission:Copyofyourcustomerfeedbacksurveyorcustomerfol‐
low‐upprogramorexplanationofyourcustomerserviceprogramPLUSthreecurrentlettersofrecommendationfromcustomersattestingtoyourcompany’sservice,responsiveness,dependa‐bilityandcommitmenttocustomersatisfaction
7.□ CompanyisanENERGYSTAR™PartnerwiththeEPAand/oramemberoftheSmallBusinessENERGYSTARNetwork
Materialsrequiredforsubmission:ProofthatcompanyisanENERGYSTARPartnerormem‐beroftheSmallBusinessENERGYSTARNetwork
8.□ EmployatleastoneEnergy,LEEDorSustainabilitySpecialist Materialsrequiredforsubmission:Name(s)ofemployee(s)whohavesuccessfullymetallre‐
quirementsforarelevantcerti ication
9.□ Offersustainableservicesandenergyconservationmeasures Materialsrequiredforsubmission:Detaileddescriptionof“energysolutions”whichyour
companyprovidestocustomers
Typesofmechanicalservicebusinessinwhichyouareengaged(checkallthatapply):
□AirConditioning□Plumbing□ Heating□ SupermarketRefrigeration□ AmmoniaRefrigeration□ Controls□ BuildingOperations□ Other____________________________________________________________________________________________
Numberof ieldserviceemployees:__________Totalnumberofemployees:____________________Signed:______________________________________________________________Date____________________________Name(printed)______________________________________________Title___________________________________CompanyName_______________________________________________________________________________________Address________________________________________________________________________________________________Phone _______________________________________________ Fax_____________________________________E‐mail ________________________________________________ Website_______________________________
OthersinyourcompanywhoyouwouldliketoreceiveGreenSTARinformation,marketingtips,newsletters,etc.
Name____________________________________________E‐mail________________________________________________
Name____________________________________________E‐mail________________________________________________
Name____________________________________________E‐mail________________________________________________
Pleasereturnallmaterialsto:MSCAGreenSTARProgram●1385PiccardDrive●Rockville,MD20850Phone:301‐869‐5800●Fax:301‐990‐9690
MSCAGreenSTARQUALIFIEDCONTRACTOR
InstructionSheet
ThereareninecriteriathatmustbemetbeforeyourcompanycanbeconsideredtoqualifyfortheMSCAGreen-STARQuali iedContractorprogram.Foreachofthecriteria,certainsupplementalmaterialsarerequiredinorderforyourapplicationtobeprocessed.Oncethecompletedapplicationformissubmittedalongwithallthere-quiredbackgroundmaterials,yourrequesttobecomeanMSCAGreenSTARQuali iedContractorwillbepro-cessedandreviewedbyanindependentthird-partyadministrator.Ifyousatisfyalltherequirementsforquali i-cation,youwillbepromptlynoti iedandwillreceiveyourMSCAGreenSTARdocumentationandmarketingpack-et.Recerti icationwillberequiredevery iveyears.Atthattimeyouwillbeaskedtoprovideevidencethatyourcompanyhascontinuedtomaintainallquali icationcriteria.
Quali icationCriteria:
1. MSCAMemberinGoodStanding ItisimportantthatyourcompanyisacontributingmemberofMSCAandmeetsalltherequirementsofMSCAmembership.Informationrequired:FillintheyearyourcompanyjoinedMSCA.Ifthisisnotknown,pleasecallthe
MSCAMembershipDepartmenttocheckyourrecords.YourduespaymentstoMSCAmustalsobecurrent.2.EmployUASTARCerti iedTechnicians TheUASTARcerti icationprogramisanexcellentwaytoassureyouremployeeshavebeenadequately
trainedandhavealltheskillsandknowledgenecessarytodotheirjobcorrectly,safelyandef iciently.TheUASTARexamsareaccreditedbyANSIandareISOrecognized.CurrentlytheUnitedAssociationof-fersUASTARcerti icationsforHVACRJourneymen,Servicemen(thosewhoprimarilydoresidentialandlightcommercialwork),CommercialRefrigerationaswellasforpipe itters,sprinkler ittersandplumbers.AnyoftheseUASTARexamscanbecountedtowardsthiscriteria.ManylocalsarecurrentlyusingtheUASTARexamasthe5th-yearapprenticeturn-outexam.UASTARcerti iedtechniciansarerequiredtore-certifyevery iveyearstomaintaintheircredentials.MSCAendorsestheUASTARprogramandencour-agesallcontractorstostrivetogetalltheiremployeesUASTARcerti iedassoonaspossible.Currently,toachieveMSCASTARquali ication,25percentofyourserviceemployeesmusthavesuccessfullypassedaUASTARexam.
Informationrequired:Pleasesubmitalistofallcurrentemployeesinyourservicedivisionwhohave
achievedUASTARcerti ication.3. ParticipationinEnergy‐Speci icTrainingPrograms Mechanicalsystemsaccountforaverylargepercentageofthetotalenergyusageinabuilding.Itisim-
portantthatyouremployeesunderstandtheimpactofthesesystemsonenergyusageandhow,throughpropermonitoring,maintenance,retro itsandtraining,energyusagecanbesubstantiallyreducedandsavingsincurred.Youremployeesshoulddemonstrateanunderstandingofthenewproducts,services,techniques,equipmentandterminologyassociatedwithsustainableservicesandenergysavingtechnolo-giesandbeabletoprovidecustomerswiththeunderstandingandknowledgetheyneedtomakeinformeddecisionsregardingenergysavingstrategies.Aminimumof40percentoftotalserviceemployees(bothin-houseand ieldpersonnel)needtohaveparticipatedinthistraining.
Rev 2/13
InformationRequired:Listofemployeeswhohaveparticipatedinspeci icenergyorsustainabilitytrainingprogramsandthespeci icprogramattended(Examplesoftrainingprogramsinclude:MSCA’sENERGYSTAR™webinars;MSCAEnergySummit;UA’sGreenAwarenessTrainingandCerti icationProgram;UA’sEn-ergyAuditClass,GreenBuild;LEEDAPtrainingclasses,company-sponsoredtrainingprogram;andlocalUSGBCprograms).
4.HaveaDocumentedCompanyServiceSafetyandHealthProgramandMaintainanOutstanding
SafetyRecord Itiscrucialthatallservicecompaniesmaintainandstrictlyenforceacomprehensiveservicesafetypro-
gram.Enforcingsafeworkingpractices,providingappropriatetraining,dealingwithnon-compliance,es-tablishingsafetyprocedures,complyingwithstateandfederalregulationsandproperrecordkeepingshouldbethemajorgoalsofanycompanysafetyprogram.Inaddition,duetothenatureoftheserviceindustry,safedrivingandservicevehiclesafetyproceduresalsoareapriority.ToassistMSCAcontractorsdevelopandimplementacompletesafetyprogram,theMCAA/MSCAhaspublishedanextensivearrayofsafetytrainingmaterialsincludingtheMSCASafetyManualforService,modelsafetyprograms,safetytalks,andsafetytrainingkits.Byutilizingthesematerialsasaguideacompanycaneasilydevelopacom-pletesafetyprogramforitsemployees.WhetheryourcompanyutilizestheMSCAmanualasthebasisofyoursafetyprogramorhasdevelopeditsown,itiscrucialthatyourcompanyfocusesonsafetyonadailybasisandhasawell-writtenanddocumentedprogramthatallemployeesunderstandandcomplywith.Inaddition,youmustmaintainanincidenceratethatisbelowtheindustryaverage.
Informationrequired:Acomprehensivedescriptionofyourcompany’ssafetypolicyandprogramoranactualcopyofyourcompany’ssafetyprogram.Ataminimumthefollowingcomponentsshouldbeinclud-edinyourcompanyprogram:
►Safetypolicystatementincludingmanagementcommitment;►Disciplinaryactionandsubstanceabuseplans,includingenforcement;►Pre-tasksafetyandhealthplanning;►Workerparticipationinthecompany’ssafetyprocess;►Safeworkpractices/rules;►Workersafetytraining;►Safetyleadershiptrainingforsupervisors;►Regularsafetyinspectionsandcompanysafetyperformanceaudits;►Injuryincidentandnearmissincidentinvestigations;and►Accuraterecordkeeping.
Inaddition,asrequiredbyOSHA,Form300A,SummaryofWork-RelatedInjuriesandIllnesses(orequiva-lentform)mustbepostedinyourestablishmentannually.ToqualifyforMSCAGreenSTARstatusyoumustsubmitacopyofyourcompletedOSHAForm300Aforthepasttwo(2)yearsandhave:
► Zerowork-relatedfatalitieswithinthepast36months;► AnEMRthatis1.0orlower; ► ArecordablecasesincidenceratebelowtheBLSindustryaverage;and► AlostworkdaycasesincidenceratebelowtheBLSindustryaverage.
UseofMSCA’sSafetyEligibilityForminlieuoftheOSHAformsisalsoacceptable.5.EstablishedTruckInventoryControlSystemandMajorToolInventoryProgram EveryHVACRservicecompanymakesamajorinvestmentinthepurchaseoftools.Atechnicianmusthave
therighttoolstobeabletodohisjobeffectivelyandef iciently.Whetheralltoolsareprovidedbythecom-panyoratechnicianhastosupplysomeofhisown,itisextremelyimportantthatalltoolsbetrackedandinventoriedperiodically.Lossoftools,whetherthroughtheftorcarelessness,caneasilycutintobottom-linepro its.Itisimportantthatcompanieshaveinplaceawrittentoolpolicythatallemployeesunder-standandfollow.Itisrecommendedthatatool ilebekeptforeachemployee.Toolsprovidedtoemploy-eesshouldbeloggedonanindividualtoolinventoryformincludingcopiesofanynewpurchaseorders.
Employeesshouldberequiredtosign-offonalltoolsreceived.Periodicinventoriesofalltoolsinthepos-sessionoftheemployeeorinservicevehiclesshouldbeconductedanddocumented.
Informationrequired:Copyordescriptionofyourcompanytoolinventoryprogram.
6.CustomerServiceStandards Keepingyourcustomershappyandsatis iedisessentialifyourcompanyistosucceedandgrow.Custom-
ersatisfactioncontinuallyranksasnumberoneinimportanceforcustomerretention.Companyeffortsshouldbefocusedonrespondingtoyourcustomers’needsinatimelyandef icientmanner,providingde-pendableandresponsiveservice,commitmenttocustomersatisfactionandfollow-upwithcustomerstoensurealltheirneedshavebeenmet.Itisimportantthatyourcompanyhasimplementedacustomerser-viceprogramandhasproceduresinplacetodealwithcustomerconcerns,issuesorcomplaints.Custom-erfollow-upafterservicecalls,eithermye-mailorphone,toassuresatisfactionshouldbeapriority.
Informationrequired:Descriptionofyourcustomerserviceprogramincludingcopiesofyourcustomerfeedbackprogramorothercustomer-orientedprograms.Inaddition,three(3)lettersofrecommendationfromthreecurrentcustomersarerequiredwhichattesttoyourcompany’sfocusonserviceandcommit-menttothecustomer.
7. Company isanENERGYSTAR™Partnerwith theEnvironmentalProtectionAgency (EPA)and/or
memberoftheSmallBusinessENERGYSTARNetwork TheEPA’sENERGYSTARprogrampromotesthesavingofresourcesandtheprotectionoftheenviron- mentthroughenergy-ef icientproductsandpractices.EPA’sENERGYSTARpartnershipofferscontrac torsaprovenenergymanagementstrategythathelpsinmeasuringcurrentenergyperformance,setting goals,trackingsavings,andrewardingimprovements.AsanENERGYSTARPartner,youwillhaveaccess toarangeofresourcesavailablethroughtheEPAandcandisplaytheENERGYSTARPartnerlogoonyour marketingmaterials.ToapplyonlinetobecomeanENERGYSTARPartner,logonto: http://www.energystar.gov/index.cfm?c=join.join_index.BecausebecominganENERGYSTARPartner requiresacompanytoconductatleast10buildingbenchmarks,contractorsthathavenotyetmetthis requirementmayimmediatelyapplytobecomeaSmallBusinessENERGYSTARNetworkmembertomeet thisGreenSTARprogramquali icationrequirement.Contractorsarethenencouragedtobecomean ENERGYSTARPartnerinthenearfutureaftertheyhaveconductedtherequiredbenchmarks.Toapply onlinetobecomeamemberoftheSmallBusinessENERGYSTARNetwork,logonto: http://www.energystar.gov/index.cfm?c=small_business.sb_index.
Informationrequired:ProofthatyourcompanyisanENERGYSTARpartnerormemberoftheSmallBusi-nessENERGYSTARNetwork.
8.EmployatleastoneEnergy,LEEDorSustainabilitySpecialist
Employingaquali iedorcerti iedspecialistonstaffindicatesanunderstandingoftheimpactmechanicalsystemshaveontheenergyusageinafacilityandhowamechanicalservicecontractorcanprovidevalua-bleservicestocustomersinreducingenergyusageandprovidingcostsavingstrategies.Thesespecialistscanbeavaluableassettoyourcompanybyprovidingaddedvaluetoyourcustomersaspartofanenergyservicesprojectteam.Thesecerti icationsareofferedthroughmanyoftheleadingenergyorganizationssuchasASHRAE,AssociationforEnergyEngineers,andUSGBC.Informationrequired:Name(s)ofemployee(s)whohavesuccessfullymetalltherequirementsforarele-vantcerti icationsuchasLEEDAP,CEM,CEA,BEMP,HBDP,BEAP,CSDPandthedatereceivedtheircerti ica-tionorparticipationandcompletionofanMSCA-sponsoredcourseonenergyservices.
9.OfferSustainableSolutionsandEnergyConservationMeasures Itisimportantthatyoudemonstrateyourcommitmenttocustomersthatyourcompanypromotesenvi-ronmentalresponsibilitybyofferingspeci icsustainableservicesandrecommendingenergyconservationproceduresandequipment.Contractorscanplayavitalroleinassistingbuildingownersandmanagersinmakinginformeddecisionsabouttheirfacility’simpactontheenvironmentwhilemaintainingoccupant
comfort,healthandsafety,Byofferingavarietyofservicesgearedtowardsenhancingtheenvironmentalandeconomicperformanceofmechanicalsystems,contractorscansigni icantlygrowtheirmaintenancebasewhileprovidingtheircustomersenergyandcostsavingstrategies.Servicesofferedtocustomerscouldinclude:
1.OfferenergybenchmarkingservicestocustomersbyutilizingtheEPA’sENERGYSTARPortfolio Managertoevaluateabuilding’sperformanceagainstcomparablebuildingsofsimilarsize anduse. 2.Providebuildingperformanceassessmentsandreportstodocumentthecurrentenergyperformance ofabuildingandidentifyrecommendedmeasurestoreduceoperatingcostsand quantifyanROIbasedonimprovedenergyef iciency 3.Promote/utilize/recommendthemostenergyef icientequipment(ENERGYSTAR products/productsthatexceedASHRAE90.1-2004)whenfeasibleforretro itsor replacements 4.Promoteequipmentmonitoringthroughabuildingautomationsystemorenhancedmetering 5.ConvertallyourPreventativeMaintenanceAgreementsintoEnergySolutionAgreements(ESA’s) toensurepeakoperatingef iciencyandrecommendedenergyconservationmeasures. 6.Servicesspeci icallygearedtowardshighperformancebuildingsandsustainabilitysuchaslaser alignmentofbeltsandshafts;motorsurveys,useofMERV13 ilters,regasketing,leaktests, enhancedmetering,addingadditionalVAVboxes;installingCO2sensorsandotherenergy- savingorenvironmentallybene icialservices 7.Conductenergyaudits,energysimulationmodelingorenergyusepro iles 8.OfferRetroCommissioningservices 9.Providecost/bene itanalysisserviceswhichincludecalculatingpaybackschedulesforutilizing moreenergy-ef icientequipment 10.ParticipateonaprojectteamforaLEEDEB:O&MorLEEDNCregisteredproject 11.Promotetheuseoflow lushtoilets;waterlessurinals;motionsensorfaucets 12.Wheneverpossible,utilizeenvironmentallyfriendlysolutions/products/chemicals/cleaners– examplesincludelowVOCproducts,GreenSealGS-11products,etc. 13.Encouragetheuseofrenewableenergysystems–iffeasible,enterintoaGreen-Eaccredited utilityprogramfor25%ofabuilding’sannualelectricalpower 14.Implementadocumentedrefrigerantmanagementprogram/recommenduseofnon-ozonede- pletingrefrigerants 15.Conducttrainingprogramsforabuilding’sin-housemaintenancepersonnelonmechanicalsys- temoperationsandmonitoringformaximumenergyef iciency 16.Provideinformationontaxincentivesandrebatesrelatedtotheutilizationofenergy-ef icient products 17.Conducteducationprogramsforcustomersonbene itsofenergyef iciency,valueofproperpre- ventativemaintenanceprograms,equipmentoptions,etc. 18.Activeinvolvementwithlocal/stategovernmentof icialsandagenciespromotingsustainable policies,regulationsandprograms 19.ServeontheBoardofalocalUSGBC,ASHRAE,BOMAorIFMAchapter 20.Implementamarketingprogramdescribingyourcompany’scommitmenttoenergyconservationand sustainability 21.Becomeanadvocatefor“energyconservation”inyourcommunitythroughparticipation incommunityeventsandeducationalprograms 22.Demonstrateadditionalinnovativeideasandpracticesthatgenerateincreasedenvironmentalbene itsInformationrequired:Detaileddescriptionof“energyservices”whichyourcompanyprovidestoyourcustomersin-cludinganumberoftheserviceslistedabove.Inlieuofadescription,companybrochures,proposals,saleskits,etc.canbesubmittediftheyadequatelydescribeyourcompany’sactivitiesinanyoftheaboveitems.
