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7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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LEGAL ETHICS ANDPROFESSIONAL
RESPONSIBILITY
7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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Communication
What is communication? Exchange of information between at least two
people The Communication Cycle
Defining Encoding most effective means ofcommunicating
Conveying the message Receiving (decoding) Responding
Barriers to communication Listening Other tools for effective communication
7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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Communication Telephone skills
Placing calls on hold Transferring calls Handling multiple lines Taking messages Voicemail Handling difficult calls
Face to Face client service Difficult clients email
7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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Communication Meetings
Determine list of invitees
Scheduling the meeting
Booking the room Announcing the meeting
Preparation and distribution of the agenda
Preparing the meeting room
Minute taking
Clean up
Preparation and distribution of minutes
7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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Class Exercise
Activity at the end of the chapter:
- each student take a number
- figure out how you are going to hande it
- tell us!
7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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Legal Correspondence
Standard correspondence
Background information and research
Structure and content
Three part structure: Opening = introduce self and purpose of letter
Body = provide information, answer questions,make requests
Closing = reiterate important information, offerfurther assistance, thank you
7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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Legal Correspondence
Punctuation and Capitalization Period Question mark Exclamation point
Seinfeld episode: Elaine and the exclamation point!
Comma
Semi-colon Colono Apostrophe Hyphen Dash Parenthesis Brackets Quotation marks Ellipsis Asterisk Diagonal underscore
7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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Legal Correspondence
Proper titles
Business Letter styles
Full block Modified block
Semi-block
7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP
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Legal Correspondence
Anatomy of a Letter Letterhead
Notation
Special mailing notations Date
Addressee
Attention line Salutation
Subject line (re: line)
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Legal Correspondence
Body
Closing
Firm name
Signature block Senders name
Reference initials
Enclosures Copies
Blind copies
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Legal Correspondence
Multi-page letters
What do you do on the second page?
Internal Memo
Memo Used for routine business in a file
Legal memorandum Used for research
Email Guidelines
Anatomy of an email - p. 232
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Reporting Letter
Elements
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Homework
Prepare a reporting letter according tothe instructions in the Assignment