Lessons Learned

1

New Realities of the Digital Age

• Multiple alternatives to traditional media channels

- Blogs, text alerts, etc- Challenges with unedited info

• Website must be able to relay emergency information

- Primary source of info with a controlled message

- Who can update the website?

• Social media must become a business tool

- MI saw a 300% increase in followers from this event

- Who will be responsible during an emergency?

2

Know Your Resources Ahead of Time

Online information– DOH and SKCPH websites– Notification templates– Information for customers– EPA Total Coliform Rule website

Within the Department or City– Identifying skills needed– Equipment and/or supplies– Volunteers / CERT

Mutual aid– Capabilities of other utilities– Technical, physical, PIO, etc.

Consulting Engineers

Managing Sustained Emergency Operations

Emergency response doesn’t normally extend past 3 days– ICS training doesn’t emphasize

managing extended events

Critical elements– Staffing– Food and shelter/lodging– Equipment and supplies

Use of mutual aid– When and how

Event Documentation– Logs, photos, work orders, etc.

“…a teachable moment…”

“This situation presents an opportunity for our students. Millions of people around the world do not have access to drinkable water. Teachers can view this temporary situation as a teachable moment and incorporate it into the curriculum.”

– Dr. Gary Plano, Superintendent Mercer Island School District

Questions?

david.muto@seattle.gov

206.386.1264

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