Lesson 8

Understanding Conflicts and

Their Resolution

Next Generation Science/Common Core Standards Addressed!

WHST.9-12.5 Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience. (HS-PS1-2)

Bell Work!

Define conflicts and identify some causes of conflicts.

Define conflict resolution and the skills it requires.

Describe the techniques for preventing and controlling conflicts.

Terms Conflict Conflict

resolution Cultural diversity Decision-making

skills Emotional

support

Interest Approach

Identify conflicts you have been involved in.

What were the causes of the conflicts?

How were the conflicts resolved?

Terms Empathy Gossiping Harassment Invasion of privacy Jealousy Problem-solving skills Reconciliation Sexual harassment

Conflict

A conflict is a difference of opinion between two or more people.

Two parties are in competition with each other.

Conflicts are disruptive and destructive to a group.

Causes of conflicts.

Jealousy Gossiping Dirty looks or stares. Invasion of privacy Harassment Cultural diversity

Conflict resolution

Conflict resolution is using techniques that allow people to resolve problems that arise between them.

It enables people to reconcile. Reconciliation is the act of

reestablishing friendships after a conflict.

Conflict resolution involves two types of skills.

Problem-solving skills Decision-making skills

Steps in problem solving. Identify the problem. Evaluate the problem.

Steps in problem solving.

Gather information about the problem.

Generate alternatives.

Steps in problem solving.

Decide on an appropriate plan. Select and plan a course of

action. Carry out the plan of action. Evaluate the results.

Questions that need to beasked when making decisions.

What is the decision that needs to be made?

What are the available choices or alternatives?

What consequences are associated with each of these choices or alternatives?

Questions that need to beasked when making decisions.

Is the decision based on accurate information?

How successful was the decision?

What techniques can be used in the prevention and control of conflicts?

When conflict is present it causes an environment to be unsettled.

People become uncomfortable. They are not able to act in a

comfortable manner or perform adequately.

Techniques that may prevent or control conflicts.

Avoid roadblocks. Control issues. Increase tolerance.

Techniques that may prevent or control conflicts.

Increase emotional support. Allow people to talk. Be part of the solution.

Review/Summary

What are conflicts, and how are they caused?

What is conflict resolution, and what skills does it require?

What techniques can be used in the prevention and control of conflicts?

The End!