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CONFLICTS IN TEAMS,STEPS
IN RESOLUTION AND
METHODS OF RESOLUTION
SINDHURA
HARISH
LUKE
SUBHSH
VENKATESH
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Agenda
What is Conflict?
Different views of conflict
Stages of conflict resolution Methods of conflict resolution
Conclusion
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What is Conflict?
Conflict is when two or more opposing parties
begin an argument or violence with each other.
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Different Views of Conflict
Traditional View
Human Relations View
Interactionist View
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Different Views
Traditional View
Conflict is bad!
Same as violence, destruction, irrationality
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Different Views
Human Relations View
Its going to happen, so cope with it!
Interactionist View
Functional conflict is good for business and even
encouraged
Functional vs. dysfunctional conflict
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Stages of conflict resolution
Four Stages
Potential opposition
Cognition and personalization
Behavior
Outcomes
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Stages of conflict resolution
Stage 1:Potential Opposition Factors are present that can lead
to conflict
Communication Structure
Personal Variables
Stage 2:Cognition and Personalization
Awareness of conditions in stage 1
The conditions cause some sort of frustration
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Stages of conflict resolution
Stage 3:Behavior An action is done that frustrates another
persons
interests The conflict becomes known to the differing parties
and
to others
Stage 4:Outcomes Functional Outcomes
Dysfunctional Outcomes
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Conflict Resolution
Conflict Resolution is conceptualise as the
methods and processes involved in facilitatingthe peaceful
ending of some social conflict.
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Methods of conflict resolution
Passive conflict resolution
Win-win
Structured problem solving
Confronting conflict
Choosing a winner
Selecting a better alternative Preventing Conflict
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Methods of conflict resolution
Passive conflict resolution
Just ignore the conflict
Win-win
Satisfy both sides needs
Structured problem solving
Gather data about the problem Have a third party observer
analyze the data and make
an argument for one side
Mediation
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Methods of conflict resolution
Confronting conflict Listen the problem and help the parties
resolve it
Choosing a winner
Choose the winner, then deal with the negativefeelings between
the two parties
Selecting a better alternative
Choose an idea neither of the parties considered
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Methods of conflict resolution
Preventing conflict
Skilled leaders use different techniques to create
an environment that is relatively free of
conflict
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Conclusion Different methods exist to resolve conflict. No
one method is best for any conflict.
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THANK YOU
