What Resolving Conflicts Requires
Conflict ResponsesWe just discussed two responses to conflict:
competing and collaborating. Our next topics will be three further
responses to
conflict:CompromisingAvoidingAccommodatingCompromising
Avoiding
Accommodating
Responding to Conflict - ExampleFollow along as Gloria and
Michael discuss the conflicting situation.
Michael: It wouldn't be appropriate for two senior staff members
to be on leave at the same time. There are just too many projects
going on at the same time.
Gloria: I understand and don't mind postponing my vacation until
you're back at work. I'll deal with everything while you're away.
It's not a problem at all.DiscussionWhat is your most common
response to conflict in the workplace?
PracticeMatch the conflict responses with their
examples.Responses
A.Collaborative.B.Accommodating.C.Competing.D.Compromising.E.Avoiding.Examples
___You withdraw from a situation. You don't like to get
involved.___You don't mind conceding to your colleagues. You value
your relationships and will admit to your own mistakes.___You
expect your colleagues to concede to your demands because you
strongly oppose their viewpoints.___You express your view and
listen to everyone else's views. Your goal is to find a resolution
that satisfies everyone.___You'll meet your colleagues halfway and
you expect them to do the same.
