LEARNING & DEVELOPMENT 2017

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LEARNING & DEVELOPMENT

2017

This document is available in an alternate format upon request.

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OVERVIEW

Students are the heart of everything we do at Humber College. We are all engaged in supporting,promoting, and delivering an exceptional student experience, directly or indirectly.

The Learning & Development team supports this goal by researching best practices, and designing,developing, and delivering a wide variety of professional development opportunities for all employees.

We strive to ensure that every program we offer is job-related, skills-based, and current and delivered inan engaging, learner-centered manner. Sessions are led by either in-house facilitators or externalconsultants.

Humber’s vision is Leadership in Polytechnic Education. We invite you to participate in the professionaldevelopment and training initiatives designed to help you be successful in making this vision a reality.

LEARNING Developing knowledge, skill and ability Supporting individual & team development Enhancing productivity & performance

ORGANIZATIONAL DEVELOPMENT Building organizational capacity for leadership, change & innovation Developing the organization to ensure that it is resilient and vibrant Building and maintaining a positive organizational culture and climate Ensuring alignment with Humber’s strategic priorities

If you have team and/or department specific training needs, please contact us for assistance.

Dawn Bassant, Director, Organizational DevelopmentMaureen Martin-Edey, Training Coordinator

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The role of the Learning & Development department within HR Services is to support, encourage and enable lifelonglearning. The programs and principles described in this professional development framework are designed to helpHumber employees to:

Develop the knowledge, skills and competencies to perform effectively in their current positions. Prepare themselves to assume new or different responsibilities either in their current position or to meet future

goals. Build internal and external partnerships to improve organizational effectiveness.

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L&D PROGRAMS AT A GLANCE

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COLLEGE KNOWLEDGENEW EMPLOYEE ORIENTATIONCAAT PENSION PLAN - INTRODUCTION TO THE PLAN

CAAT PENSION PLAN - SERVICE PURCHASES SESSIONCAAT PENSION PLAN - RETIREMENT PLANNINGCAAT PENSION PLAN – PART TIME STAFF SESSION

MANAGING WITHIN THE COLLECTIVE AGREEMENT: STRATEGIC CONTRACT STAFFING

RECRUITMENT & SELECTION

TIME AND ATTENDANCE SUPPORT STAFF POSITION CLASSIFICATION

BANNER TRAININGPATHWAYS TO HUMAN RIGHTS EDUCATION & ACTION

PERFORMANCE REVIEW & EFFECTIVE FEEDBACK (MANAGER)OCCUPATIONAL HEALTH & SAFETY TRAINING

COMMUNICATION/INTERPERSONAL SKILLSABCS OF EMAIL

APPLYING CRITICAL THINKING SKILLSASSERTIVENESS & SELF CONFIDENCE

ATTENTION MANAGEMENTCHANGE & MECOMMUNICATING WITH CONFIDENCE

COMMUNICATE WITH CONFIDENCE, CREDIBILITY & COMPOSURECOMMUNICATING WITH TACT & DIPLOMACY

COMMUNICATION STRATEGIESEFFECTIVE LISTENINGEMPATHIC LISTENING

GETTING RESULTS WITHOUT DIRECT AUTHORITYLISTENING ESSENTIALS: IMPROVING YOUR LISTENING SKILLS

MASTERING MINUTES & NOTETAKINGNEGOTIATION ESSENTIALS – WHAT IS NEGOTIATION?NEGOTIATION SKILLS

PROFESSIONAL PRESENTATION SKILLSTARGETING YOUR MESSAGE

UNDERSTANDING ORGANIZATIONAL CHANGE

COMPUTER/TECHNICAL SKILLSMS ACCESS – INTERMEDIATEMS EXCEL (VARIOUS MODULES)MS POWERPOINT (VARIOUS MODULES)MS PROJECT – BEGINNERMS WORD (VARIOUS MODULES)MS PROJECT

PRINCIPALS OF ACCOUNTING AND FINANCE

PERSONAL DEVELOPMENTEMOTIONAL INTELLIGENCE

PUBLIC SPEAKING

STRENGTHS QUEST

YOU’RE IMPORTANT AT WORKTHINK SMART TO STAY SHARP

TIME/SELF MANAGEMENT SKILLSTIME MANAGEMENTTIME MANAGEMENT – STOPLIVING IN A CRISIS!

ENTREPRENEURIAL SKILLSENHANCING YOUR CREATIVITY

EMPLOYEE WELLNESSCPR-C & AED FIRST AID & CPR-C/AEDTHE DANCE OF RESILIENCYMENTAL HEALTH FIRST AID

CUSTOMER SERVICE SKILLSCUSTOMER SERVICE FUNDAMENTALSCUSTOMER SERVICE OVER THE PHONE

INTERNAL CUSTOMER SERVICEIT’S YOUR CALL

TEAM EFFECTIVENESS

CONDUCTING EFFECTIVE MEETINGS

CONSTRUCTIVE FEEDBACK

MANAGING CHALLENGING AND COURAGEOUSCONVERSATIONS

PRINCIPLES OF SUPERVISION

MANAGEMENT DEVELOPMENTEVERYTHING DISCMANAGEMENT ESSENTIALS (ACTIVE LEADERSHIP) PROGRAM

COACHING FOR HIGH PERFORMANCEBUILDING RESILIENCE – THRIVING IN A 24/7 WORLD

PROGRAMS AT A GLANCE

DEPARTMENT SPECIFICACHIEVING SERVICE EXCELLENCE

CHANGE STYLE INDICATOR

EVERYTHING DISC FIERCE CONVERSATIONS ®STRATEGIC PLANNING WORKSHOP

STRENGTHSQUESTTHE 5 DYSFUNCTIONS OF A TEAM

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L&D PROGRAM DESCRIPTIONS

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COLLEGE KNOWLEDGE

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COLLEGE KNOWLEDGE

EMPLOYEE

DEVELOPMENT

CAAT PENSION PLAN - RETIREMENT PLANNING

DATE MONDAY MARCH 20, 2017 & TUESDAY, MARCH 21, 2017 TIME 12:00 NOON – 1:00 PM

LOCATION MARCH 20 COMMUNITY ROOM, L1017. LAKESHORE CAMPUSMARCH 21 LRC6108 – GOVERNORS’ BOARD ROOM, NORTH CAMPUS

FACILITATOR SYLVIA GOLEBIOWSKI, CAAT

How much money do I need for retirement? How much pension will I get? Is my pension secure? What do I do to start my retirement?

If any of the questions above have crossed your mind, you should attend the upcoming CAAT Pension Plan’s retirementplanning session. You’ll learn about the Plan’s flexible retirement date options, valuable survivor benefits, and inflationprotection. The session uses real-world examples and retirement planning tips to help ensure a smooth transition toretirement.

This session will benefit members of any age, and we strongly encourage all members over 50 to attend.

We are here to support you, so please bring any questions you may have – our pension experts will be available toanswer your questions.

MANAGEMENT

DEVELOPMENT

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COLLEGE KNOWLEDGE

CAAT PENSION PLAN – PART TIME STAFF SESSION

DATE THURSDAY, SEPTEMBER 21, 2017 & MONDAY, SEPTEMBER 25, 2017 TIME 12:00 NOON – 1:00 PM

LOCATION SEPTEMBER 21- COMMUNITY ROOM, L1017. LAKESHORE CAMPUSSEPTEMBER 25 - LRC6108 – GOVERNORS’ BOARD ROOM, NORTH CAMPUS


Target Audience: This session is geared for part time staff.

Thinking of joining the pension plan?

On January 1, 2014, enrolment in the CAAT Pension Plan became immediately open to all employees who work part-time or on contract. If you are considering joining the pension plan, this session is for you. Representatives from theCAAT Pension Plan will review the Plan benefits and what you need to consider in deciding whether or notmembership makes sense for you, including:

how to estimate the lifetime pension you would receive from the Plan and the tax-deductible contributions youwould make each pay

your portability options if you leave the college system before retirement

The decision to join is yours.This session will help you make the decision that is right for you.

PART TIME STAFF

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COLLEGE KNOWLEDGE

EMPLOYEE

DEVELOPMENTCAAT PENSION PLAN - INTRODUCTION TO THE PLAN

DATE MONDAY, OCTOBER 16, 2017 & TUESDAY, OCTOBER 17, 2017 TIME 12:00 NOON – 1:00 PM

LOCATION OCTOBER 16 - COMMUNITY ROOM, L1017. LAKESHORE CAMPUSOCTOBER 17 - LRC6108 – GOVERNORS’ BOARD ROOM, NORTH CAMPUS


Representatives from the CAAT Pension Plan will provide you with an easy-to-understand overview. You’ll learn aboutthe advantages of belonging to a well-governed, defined benefit pension plan that delivers a secure retirement incomefor life.

After the session, you should expect to feel: more knowledgeable about your pension plan secure about your pension benefits in control of your future retirement confident in our expertise, as well as your own understanding

Think this session isn’t for you? We strongly encourage you to attend and learn about the valuable benefits you areearning as a member of the CAAT Plan. We are here to support you, so please bring any questions you may have – ourPlan experts will be available to answer them!

It’s never too early to start planning for your future.

MANAGEMENT

DEVELOPMENT

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COLLEGE KNOWLEDGE

NEW EMPLOYEE ORIENTATION

DATES MONDAY, MARCH 20, 2017THURSDAY, APRIL 13, 2017THURSDAY, MAY 18, 2017THURSDAY, JUNE 22, 2017

TIME 8:30 AM – 1:00 PM

LOCATION LRC 6104, NORTH CAMPUS

FACILITATORS TANYA ANDRADE & NOREEN GOMES, HR SERVICES

LEARNING OBJECTIVES

This session will provide an overview of: Humber College information such as benefits, performance appraisals, professional development opportunities and union

representation how your role contributes to Humber achieving its vision, mission and objectives the current status of Humber’s business plan what the future holds for post-secondary education a tour of the North Campus

Lunch will be provided

EMPLOYEEDEVELOPMENT

MANAGEMENTDEVELOPMENT

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COLLEGE KNOWLEDGE

BANNER TRAINING – CLASS & ONLINE

Documentation & Online TrainingTo register for a training session, please contact Sheena Persaud at [email protected] and include your username, job title and access requirements. For more information, please visit http://www.humber.ca/esp/class-training-schedule

EMPLOYEEDEVELOPMENT

PREPARING FOR YOUR PERFORMANCE REVIEW (SUPPORT STAFF)

DATE TBCTIME 10:00 AM – 12:00 NOON

LOCATION COMMUNITY ROOM, NORTH CAMPUS

FACILITATOR NANCEY ADAMSON, HR SERVICES

TARGET AUDIENCE: Support Staff

LEARNING OBJECTIVES

Upon completion of this session, you will be able to: list the steps to prepare for a performance appraisal explain ways to keep your attitude directed towards a productive meeting identify ways to reduce defensiveness to feedback specify a goal setting process focused on the future

EMPLOYEE

DEVELOPMENT

Multiple Sessions

mailto:[email protected]

http://www.humber.ca/esp/class-training-schedule

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COLLEGE KNOWLEDGE

PERFORMANCE REVIEW & EFFECTIVE FEEDBACK (MANAGERS)

DATE WEDNESDAY, OCTOBER 4, 2017 OR TUESDAY, OCTOBER 17, 2017TIME 10:00 AM – 12:00 NOON


FACILITATOR TBC, HR SERVICES

TARGET AUDIENCE: Managers

This workshop will give you valuable tips to ensure the performance appraisal process is positive, productive and supportive.

LEARNING OBJECTIVES

prepare and conduct a performance review apply a model for communicating positive feedback apply a model for communicating constructive feedback


Multiple Sessions

OFFICE ERGONOMICS

Many of us perform much of our work in front of a computer. The human body is generally not designed to sit forextended periods of time or to perform repetitive tasks on the computer. A safe and comfortable workstation is essentialin reducing and preventing strain on our muscles and joints.

This session will: introduce the concept of ergonomics describe the types of risk factors that pertain to an office computer workstation show you how to set up a safe, healthy and comfortable workstation provide an overview of good work practices that can prevent or minimize injury and discomfort

For more information or to register for this program, please visithttp://hrs.humber.ca/learning/courses-workshops/ergonomics.html

If you have any questions, please contact Humaira Pirooz, Health & Safety Coordinator by email at [email protected], or call ext. 4866.

EMPLOYEE

DEVELOPMENTMANAGEMENTDEVELOPMENT

http://hrs.humber.ca/learning/courses-workshops/ergonomics.html

mailto:%[email protected]

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COLLEGE KNOWLEDGE

OCCUPATIONAL HEALTH & SAFETY TRAINING

TARGET AUDIENCE: Managers, Supervisors & Employees who manage employees or students

As part of Humber’s Health and Safety Program and in keeping with the requirements of the Occupational Health andSafety Act of Ontario, all Humber employees are required to attend health and safety training.

LEARNING OBJECTIVES

This session will provide an overview of:

For more information or to register for this program, please visit http://hrs.humber.ca/safety/training-programs/new-employee-health-safety-training.htmlIf you have any questions, please contact Nancy Bryant, Health & Safety Coordinator by email at [email protected], or call ext. 5021.


EMPLOYEE

DEVELOPMENT

Role & Responsibilities of the Manager and other workplace parties Steps for responding to and reporting Workplace Accidents

Health and Safety Legislation Overview of WSIB Coverage

H&S Due Diligence Return to Work Process Types of Workplace Hazards Prevention of Workplace Violence and Harassment

Steps for Managing Health & Safety Humber’s Joint Health & Safety Committee, and internal/external H&S resources

Procedures for addressing Workplace Hazards

http://hrs.humber.ca/safety/training-programs/new-employee-health-safety-training.html


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COLLEGE KNOWLEDGE


TARGET AUDIENCE: All Employees Session (half-day)

As part of Humber’s Health and Safety Program and in keeping with the requirements of the Occupational Health andSafety Act of Ontario, allHumber employees are required to attend health and safety training.

LEARNING OBJECTIVES

This session will increase employees’ awareness of health and safety (H&S) in the Humber workplace and provide anoverview of: employees’ rights and responsibilities H&S legislation types of workplace hazards and the procedures for addressing them steps for reporting and responding to workplace accidents WSIB coverage and the Return to Work process prevention of workplace violence and harassment Humber’s joint health and safety committee, and internal/external H&S resources

For more information or to register for this program, please visit http://hrs.humber.ca/safety/training-programs/new-employee-health-safety-training.html

If you have any questions, please contact Nancy Bryant, Health & Safety Coordinator by email at [email protected], or call ext. 5021.

EMPLOYEEDEVELOPMENT



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COLLEGE KNOWLEDGE


TARGET AUDIENCE: All students who work for the college are required to attend a Student Worker Health and Safety Session

LEARNING OBJECTIVES

These sessions are designed to enhance students’ awareness of health and safety in the Humber workplace and toinform them about their rights and responsibilities as an employee. This session will provide an overview of: duties of the various workplace parties under the Occupational Health and Safety Act worker rights under the Act, the Workplace Hazardous Materials Information System (WHMIS) Health and Safety programs at Humber what to do in the event of a workplace incident or injury emergency procedures

Records of training are kept on file and a “Certificate of Participation” is issued to each student after they haveattended a session. For more information or to register for this program, please visithttp://hrs.humber.ca/safety/training-programs/new-employee-health-safety-training.html

If you have any questions, please contact Humaira Pirooz, Health & Safety Coordinator by email at [email protected], or call ext. 4866.

STUDENTWORKER

DEVELOPMENT



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CUSTOMER SERVICE SKILLS

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CUSTOMER SERVICE FUNDAMENTALS – ONLINE

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowingyour customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Buildingrapport can lead to great customer relationships between individuals as well as the company they represent.

This course covers how to build rapport with customers by being customer-focused.This includes being able toconnect with your customers, being positive, paying close attention to the customers' needs, and understanding their feelingsby empathizing with them.

It will take approximately 60 minutes to complete this module.

EMPLOYEEDEVELOPMENT

CUSTOMER SERVICE OVER THE PHONE – ONLINE

This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or adapting to your customer's style. In the end, customer service should focus on how to better serve and benefit the customer.

LEARNING OBJECTIVES

Upon completion of this course, you will be able to: identify basic telephone etiquette rules match strategies for providing outstanding telephone customer service with examples provide excellent telephone customer service in a scenario


EMPLOYEEDEVELOPMENT

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INTERNAL CUSTOMER SERVICE – ONLINE

This course explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers s you would your external customers. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

LEARNING OBJECTIVES

Upon completion of this course, you will be able to: recognize internal customers and internal customer service providers in a given example recognize the importance of identifying your internal customer service relationships identify a process to deliver on your internal customers' needs identify ways to develop an internal customer service attitude


EMPLOYEE

DEVELOPMENT

IT’S YOUR CALL – ONLINE

This program is designed to help people who deliver customer service on the phone.

LEARNING OBJECTIVES

By the end of this module, you will be able to: identify your own reasons for giving customers remarkable service communicate clearly with customers about what you are doing for them avoid taking tough calls personally identify options for helping customers identify ways to maintain your enthusiasm while working with customers use techniques for managing the stress of your customer service job


EMPLOYEEDEVELOPMENT

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COMMUNICATION/INTERPERSONAL SKILLS

ASSERTIVENESS & SELF CONFIDENCE – ONLINE

LEARNING OBJECTIVES

define assertiveness and self-confidence describe the types of negative thinking define the importance of goal setting discuss methodologies for understanding self-worth


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COMMUNICATION SKILLS

ABC’S OF EMAIL – ONLINE

While business email does have much in common with paper based documents, there are distinctions. This technology places certain demands. This module provides an overview of email etiquette.

LEARNING OBJECTIVES

define what constitutes professional email netiquette.


EMPLOYEEDEVELOPMENT

APPLYING CRITICAL THINKING SKILLS - ONLINEThis course explains how critical thinking promotes creative thinking.

LEARNING OBJECTIVES

categorize examples as either creative thinking or critical thinking identify the value of being able to use critical thinking to complement creative thinking determine which steps in applying critical thinking have been appropriately followed in a given scenario


EMPLOYEE

DEVELOPMENT

EMPLOYEE

DEVELOPMENT

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ATTENTION MANAGEMENT - ONLINE

LEARNING OBJECTIVES

define and understand attention management identify different types of attention list methods that focus attention

It will take approximately 20 minutes to complete this module

EMPLOYEEDEVELOPMENT

CHANGE & ME – ONLINE

LEARNING OBJECTIVES

define Change identify the Key Concepts of Change describe Two Types of Change describe the Transition Model and its components


EMPLOYEEDEVELOPMENT

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COMMUNICATING WITH TACT & DIPLOMACY – ONLINEThis course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect of others.

LEARNING OBJECTIVES

recognize the benefits of being able to communicate with diplomacy and tact assess whether an individual has communicated with tact identify skills that will enable you to communicate with tact recognize examples of guidelines for communicating with diplomacy communicate with diplomacy and tact in a given scenario


EMPLOYEEDEVELOPMENT

COMMUNICATING WITH CONFIDENCE – ONLINEThis course shows you how the essential elements of trust, credibility and specific confident communication behaviours bring aboutconfident communication and enhance your influence.

LEARNING OBJECTIVES

identify expressions of the essential elements of confident communication recognize how trust and credibility enhance confidence in interpersonal communication recognize the use and impact of confident communication behaviours in a given communication scenario


EMPLOYEEDEVELOPMENT

COMMUNICATION STRATEGIES – ONLINEThis module will help participants understand the different methods of communication and how to make the most of each of them.

LEARNING OBJECTIVES define communication identify barriers to communication list ways to listen more effectively


EMPLOYEE

DEVELOPMENT

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LISTENING ESSENTIALS: IMPROVING YOUR LISTENING SKILLS – ONLINE

There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being saidto you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the informationcommunicated to us. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicatecan influence the way we listen and receive messages.

LEARNING OBJECTIVES recognize how to avoid distractions that block effective listening identify examples of distractions that block effective listening determine which aspects of practicing emotional control were dealt with appropriately in a given scenario recognize how emotions can block effective listening, given a scenario


EMPLOYEE

DEVELOPMENT

EFFECTIVE LISTENING – ONLINE

LEARNING OBJECTIVES

define the difference between hearing and listening describe 7 barriers to effective listening identify 5 different types of listening skills and when to use them list the 6 steps to effective listening


EMPLOYEEDEVELOPMENT

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EMPATHIC LISTENING

DATE THURSDAY, OCTOBER 19, 2017TIME 9:00 AM – 12:00 NOON


FACILITATOR PAT SPITERI, 3D CONSULTING

This workshop will go into detail in empathic listening. You will learn to “read” what the speaker is really saying, notjust what their words are saying. Empathic listening and active listening will enable you to develop and enhancerelationships for the benefit of everyone involved.

LEARNING OBJECTIVES

identify the characteristics of an empathic listener understand the benefits of empathic listening demonstrate strategies to respond with empathy identify and demonstrate how to reflect the content of interpersonal messages interpret the challenges of non-verbal communication and make them work effectively

EMPLOYEEDEVELOPMENT

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NEGOTIATION ESSENTIALS: WHAT IS NEGOTIATION? - ONLINE

This course defines negotiation and describes actions that can help you negotiate successfully. It also discusses twotypes of negotiation – distributive and integrative – that you will typically encounter in business.

LEARNING OBJECTIVES recognize actions that can help you negotiate successfully distinguish between characteristics of distributive and integrative negotiation identify the negotiating style used in a given situation

It will take approximately 2 hours to complete this module.

EMPLOYEE

DEVELOPMENT

NEGOTIATION SKILLS – ONLINE

LEARNING OBJECTIVES list the basic types of negotiations and the phases of negotiations define the basic negotiating concepts identify what information to share state basic bargaining techniques


EMPLOYEE

DEVELOPMENT

GETTING RESULTS WITHOUT DIRECT AUTHORITY – ONLINE

How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allowyou to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others – whetherit's your boss, a peer, or someone in a completely different department.

LEARNING OBJECTIVES

identify how being able to influence others can benefit you recognize how to cultivate relationships at work in order to increase your ability to get results when you don't have direct authority recognize how to build credibility at work so that you can get the results you need


EMPLOYEE

DEVELOPMENT

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PROFESSIONAL PRESENTATION SKILLS WORKSHOP

DATE TUESDAY, OCTOBER 17, 2017TIME 1:00 PM – 4:00 PMLOCATION ROOM B101, NORTH CAMPUSFACILITATOR DIANA KAWARSKY, THE SOFT SKILLS GROUP

This workshop is designed to help you deliver presentations and evaluate your progress as you develop and refine yourskills, techniques and delivery. You will learn how to speak well publicly to ensure you know how to organize informationand represent yourself well in front of others. Even if you present all the time, this workshop will provide you with theskills to succeed and a platform for practice. During this interactive workshop, each participant will prepare and delivershort, original presentations.

LEARNING OBJECTIVES

how to deliver informative, motivating and memorable presentations to explore ways to communicate with clarity and conviction to develop scripts that speak the same language as your audience

EMPLOYEE

DEVELOPMENT

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UNDERSTANDING ORGANIZATIONAL CHANGE - ONLINEThis course provides a basic understanding of what it meant by organizational change and typical event that can trigger organizational change. It also outlines the three specific types of organizational change. Finally, the course details common reactions to organizational change, and the stages you can expect to go through when dealing with organizational change.

LEARNING OBJECTIVES

recognize examples of organizational change determine how an organizational change will impact an employee sequence the stages of reacting to change


EMPLOYEEDEVELOPMENT

TARGETINGYOUR MESSAGE - ONLINEThis course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience – even if it is an audience of one.

This course also takes you through the selection of an appropriate medium and context for a given message, and suggests strategiesfor delivering a well-planned message and eliciting feedback after your message is delivered.


EMPLOYEE

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TIME/SELF MANAGEMENT SKILLS

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TIME MANAGEMENT

LEARNING OBJECTIVES

Plan and prioritize each day’s activities in a more efficient, productive manner Overcome procrastination quickly and easily


EMPLOYEE

DEVELOPMENT

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TIME MANAGEMENT – STOP LIVING IN A CRISIS!

DATE THURSDAY, MAY 25, 2017TIME 9:00 AM – 12:00 NOONLOCATION COMMUNITY ROOM, NORTH CAMPUSFACILITATOR MARY DICARO

People are working harder and faster, but still feel they are falling further behind. They can’t catch up because they rely oninflexible time management systems that set strict rules and don’t take into account their individual personalities. Theyalso may not communicate their limitations with those making demands on their schedule, or take time during the weekto reduce stress through exercise and recreation. There is no time management cure-all: everyone will schedule their daydifferently, and it’s up to each person to optimize their peak performance times. This practical session helps you optimizeyour time and stop living in crisis by identifying why your old system wasn’t working and zeroing in on the ideal way foryou to manage time in the future.

EMPLOYEE

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ENTREPRENEURIAL SKILLS

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ENTREPRENEURIAL SKILLS

MAKING TIME WORK FOR YOU

This course explores the essential attributes of a creative person. It also describes barriers to creativity and how to overcome these. In addition, it demonstrates how you can enhance your creativity in the workplace.

LEARNING OBJECTIVES

recognize the importance of various personal characteristics of creative people recognize ways to overcome personal barriers to creativity match techniques for enhancing creativity with examples of how to execute them identify the benefits of being creative


EMPLOYEEDEVELOPMENT

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COMPUTER/TECHNICAL SKILLS

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MS EXCEL – INTERMEDIATE – CLASS SESSIONDATE WEDNESDAY, APRIL 20, 2017TIME 9:00 AM– 4:00 PM

LOCATION LAB D240, NORTH CAMPUS

FACILITATOR BETH SMITH, SNS TRAINING

LEARNING OBJECTIVES

Using multiple worksheets and workbooks Formatting Outlining and subtotals Cell range and range names Tables Templates and settings

EMPLOYEE

DEVELOPMENT

MS EXCEL – ADVANCED – CLASS SESSIONDATE WEDNESDAY, OCTOBER 18, 2017TIME 9:00 AM – 4:00 PM

LOCATION ROOM L132, NORTH CAMPUS

FACILITATOR BETH SMITH, SNS TRAINING

LEARNING OBJECTIVES

This course will expand on the intermediate level, and also include: Advanced charting Web and sharing features Documents and auditing PivotTables and PivotCharts

EMPLOYEE

DEVELOPMENT

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MICROSOFT OFFICE TRAINING & TUTORIALS

FREE TRAINING COURSES AND TUTORIALS FOR MS OFFICE 2013 AVAILABLE AT:

CLICK

EMPLOYEE

DEVELOPMENT

Audio available

Audio available

EMPLOYEEDEVELOPMENT

https://support.office.com/en-us/article/Office-training-and-tutorials-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?legRedir=true&CorrelationId=f00f5764-63f8-4f30-b7ca-33dff0bbf5d1&ui=en-US&rs=en-US&ad=US

https://support.office.com/en-us/article/Office-training-and-tutorials-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?legRedir=true&CorrelationId=f00f5764-63f8-4f30-b7ca-33dff0bbf5d1&ui=en-US&rs=en-US&ad=US

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MS POWERPOINT – ONLINEThe following modules cover a number of features of MS PowerPoint:

2010 MS POWERPOINT – SECTION 1 2010 MS POWERPOINT – SECTION 2 2010 MS POWERPOINT – SECTION 3

It will take approximately 60 minutes to complete each module.

EMPLOYEE

DEVELOPMENT

Audio available

MS WORD - ONLINEThe following modules cover a number of features of MS Word:

2010 MS WORD – SECTION 1 2010 MS WORD – SECTION 2 2010 MS WORD – SECTION 3

It will take approximately 60 minutes to complete each module.

MS PROJECT – ONLINE

This program has the information you need to start putting Microsoft Project to work for you right away.Upon completion of this program, you will be able to: Grasp the different types of information you can track for your projects Set up your project parameters Import tasks from other files such as Excel and Outlook Report on the status of your projects

EMPLOYEEDEVELOPMENT

Audio available

EMPLOYEE

DEVELOPMENT

Audio available

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PRINCIPLES OF ACCOUNTING & FINANCE - ONLINE

This workshop will take some of the mystery out of finance and accounting to give you practical and relevant financial skills to budget and plan more effectively, and to make better business decisions.

LEARNING OBJECTIVES

budget and plan more effectively make sense of financial statements understand the language of finance control costs and identify improvement opportunities


EMPLOYEEDEVELOPMENT

Audio available

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PERSONAL DEVELOPMENT

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ETHICAL DECISION MAKING IN THE WORKPLACE - ONLINEHow do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and whatis wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognizeareas in which ethical problems occur in the workplace and are aware of the various arguments and justifications that becomeobstacles to ethical behavior, it is easier to successfully apply ethical standards.

LEARNING OBJECTIVES

match common ethical problems to examples of their related behaviors apply strategies for removing obstacles to ethical decision making match obstacles to ethical behavior with corresponding strategies for removing them match perspectives for making ethical decisions with examples use a process for making ethical decisions


EMPLOYEEDEVELOPMENT

EMOTIONAL INTELLIGENCE - ONLINE

LEARNING OBJECTIVES

define self-management, self-awareness, self-regulation, self-motivation and empathy manage emotions successfully communicate with others in a non-verbal manner identify the benefits of emotional intelligence relate emotional intelligence to the workplace


EMPLOYEE

DEVELOPMENT

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EMOTIONAL INTELLIGENCE

DATE TUESDAY, MAY 16, 2017TIME 1:00 PM – 4:00 PM


FACILITATOR DIANA KAWARSKY,THE SOFT SKILLS GROUP

Your Intelligence Quotient or your Emotional Quotient? What are your intellectual smarts versus your emotionalsmarts? Here is your chance to learn what your skills really are. We’ll use and discuss several self-assessment tools tobring you in depth insights into the skills you have and your opportunities areas for growth. We will answer 4 primaryquestions:

1. What is Emotional Intelligence?2. How can I assess and develop my EQ?3. What real-life strategies can I use to improve my EQ?4. What role does EQ play in my professional and personal success?

EMPLOYEE

DEVELOPMENT

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YOU’RE IMPORTANT AT WORK

DATE FRIDAY, JUNE 2, 2017TIME 9:00 AM - 12:00 NOON

LOCATION ROOM B101, NORTH CAMPUS

FACILITATOR PAT SPITERI, 3D CONSULTING

This program will introduce subject areas that will enable you to put some balance back into the workplace.Understanding the importance of human relations will guide you through challenging times. If you feel you are alwaysgiving with no getting, this program is for you.

LEARNING OBJECTIVES

define the difference between technical skills and human relations skills define attitude identify traits of positive and negative attitudes identify the relationship between success and a positive attitude demonstrate behaviours to develop a healthy work environment complete an action plan for immediate use to demonstrate new skills

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PUBLIC SPEAKING

DATE WEDNESDAY, MAY 10, 2017TIME 9:00 AM - 12:00 NOON


FACILITATOR CATHY SOCOBAN

It’s normal to feel nervous speaking in front of a crowd. But with some practice you can become a more engagingspeaker. You’ll gain some tips on how you can open up your voice and position your body to make a positive connection.Then you’ll have an opportunity to practice speaking in front of the group. Video feedback is included.

Build self-confidence Manage nervousness Reach your listeners

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DEVELOPMENT

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THINK SMART TO STAY SHARP

DATE THURSDAY, APRIL 27, 2017TIME 9:00 AM - 12:00 NOON

LOCATION ROOM J202, NORTH CAMPUS

FACILITATOR MARY DICARO

Learn how to employ critical thinking techniques that help challenge assumptions and influence others to make well-rounded, better informed decisions. Critical thinking is about exercising sound judgment. Critical thinkers are skilled atquickly evaluating arguments and articulating alternative opinions. This workshop will provide an opportunity for you toenhance critical thinking skills, improve methods of reasoning, develop stronger arguments, problem-solve moreeffectively and communicate convincingly.

EMPLOYEE

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EMPLOYEE WELLNESS

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EMPLOYEE WELLNESS

CPR-C & AEDDATE TBC

TIME 9:00 AM – 2:00 PM

LOCATION TBCFACILITATOR TBC

This 5-hour course will be provided by a Red Cross First Aid/CPR instructor and is intended to provide the skills and confidence needed torecognize and respond to cardiovascular emergencies and choking either in the workplace or at home.

The course will also familiarize employees with the AEDs that have recently been installed on campus and how to use them. Successfulcompletion leads to a CPR-C certification from the Canadian Red Cross.

EMPLOYEEDEVELOPMENT

MENTAL HEALTH FIRST AID

DATE TBCTIME 9:00 AM – 4:30 PM (BOTH DAYS)LOCATION TBCFACILITATORS ALESSIA DIVIRGILIO & SHIVON RAGHUNANDAN, STUDENT SUCCESS & ENGAGEMENT

Humber is committed to equipping all employees with basic tools to effectively intervene and support students, co-workers, and members ofthe public who are experiencing mental health problems.

LEARNING OBJECTIVES Improve your understanding of mental illness. Minimize the fear and hesitation to become involved when you think someone is experiencing a mental health problem. Develop simple and effective intervention strategies that are relevant to your role in the college.

EMPLOYEEDEVELOPMENT

MANAGEMENT

DEVELOPMENT

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EMPLOYEE WELLNESS

FIRST AID & CPR-C/AED (2 DAYS)

DATE TBC

TIME 9:00 AM – 5:00 PM

LOCATION TBCFACILITATOR TBC

This comprehensive 2-day course offers first aid and CPR skills for those who need training for work requirements andwho want more knowledge to respond to emergencies at home. The course covers a variety of topics from basic(circulation and breathing emergencies, and prevention of disease transmission) to in-depth topics (sudden medicalemergencies and injuries to the head and/or spine).

Successful completion leads to a Standard First Aid and CPR-C certification from the Canadian Red Cross.

EMPLOYEEDEVELOPMENT

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EMPLOYEE WELLNESS

THE DANCE OF RESILIENCY

DATE TUESDAY, OCTOBER 24, 2017TIME 9:00 AM - 12:00 NOON


FACILITATOR MARY DICARO

Life can often feel like a dance – one step forward, three steps back. The minute you think you have mastered the stepsto the latest tune, another song starts to play and new steps must be learned. Keeping up with the constant rhythms ofchange in your personal and work lives can be challenging and exhausting – or, exciting and energizing. This trainingsession will demonstrate how the dance of resiliency can help you put the energy back into your step and stay balancedwhenever it feels like you are tripping over your own feet. (No dance shoes required.)

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DEVELOPMENT

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TEAM EFFECTIVENESS

Sessions for Team Leaders (those who lead student workers and/or support staff)

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TEAM EFFECTIVENESS

CONSTRUCTIVE FEEDBACK FOR TEAM LEADS

DATE THURSDAY, JUNE 1, 2017 OR WEDNESDAY, NOVEMBER 8, 2017TIME 9:00 AM – 12:00 NOON

LOCATION ROOM B101, NORTH CAMPUS (JUNE 1)FACILITATOR PAT SPITERI, 3D CONSULTING

The process of giving and receiving constructive feedback is one of the most important skills in working effectivelywith others. It is through this process that we all grow in a positive manner. Constructive feedback, if done properly,will enhance the lives and productivity of those we give it to. It will also enhance our own lives if we know how toreceive it. Knowing and being able to demonstrate the six strategic steps of constructive feedback, will enable us toeliminate stress, motivate fellow co-workers, improve our own performance, and create a happier work environment.Who wouldn’t want these benefits?

LEARNING OBJECTIVES

define constructive feedback identify the benefits of giving feedback list the six strategic steps of constructive feedback demonstrate the use of the strategic steps

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TEAM EFFECTIVENESS

CONDUCTING EFFECTIVE MEETINGS

DATE WEDNESDAY, MAY 24, 2017TIME 1:00 PM – 4:00 PM


FACILITATOR DIANA KAWARSKY, THE SOFT SKILLS GROUP

TARGET AUDIENCE Team Leaders (those who lead student workers and/or support staff)

Research shows that the average individual in our society today will sit through 9,000 hours of meetings in their lifetime! (Harvard Business Review, 2014). That is over 365 days spent in meetings – not to mention the thousands and sometimes millions of dollars spent on meetings.

From meetings with clients to those involving business development, internal practice groups or a transaction, when hosting a meeting the challenge is to manage it as effectively and efficiently as possible. This workshop will help you learn the techniques and strategies necessary to run highly effective meetings. Learn chairing skills and how to identify the most common meeting pitfalls, in-meeting disagreements and undisclosed agendas. Enhance your meeting skills today for more productive meetings.

LEARNING OBJECTIVES

run meetings that always end early create meeting decision-making tools to always keep your meetings moving forward better understand the need for diversity and be able to work with different work styles

TEAM LEAD

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TEAM EFFECTIVENESS

PRINCIPLES OF SUPERVISION

DATE TUESDAY, APRIL 18, 2017TIME 1:00 PM – 4:00 PM


FACILITATOR DIANA KAWARSKY, THE SOFT SKILLS GROUP

TARGET AUDIENCE Team Leaders (those who lead student workers and/or support staff)

Supervision is an extremely important set of skills for you to develop for your own career progression but also for your staff ’s success.You will gain the practical know-how you need - and the confidence you want - to plan, organize, motivate, delegate and communicate in order to be an effective supervisor. You'll come away with a better understanding of how to best perform your supervisory responsibilities with a new set of real-life tools.

LEARNING OBJECTIVES : create open lines of communication with your staff monitor performance while supporting initiative motivate yourself as well as your teams

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DEVELOPMENT

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DEPARTMENT/TEAM SPECIFIC TRAINING

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AVAILABLE UPON REQUEST

Here is a sampling of topics available:

ACHIEVING SERVICE EXCELLENCE CHANGE STYLE INDICATOR EVERYTHING DISC FIERCE CONVERSATIONS ® STRATEGIC PLANNING WORKSHOP STRENGTHSQUEST THE 5 DYSFUNCTIONS OF A TEAM

If you require specific training for your team and/or department contact Dawn Bassant at: [email protected]


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FIERCE CONVERSATIONS ®

This foundational, hands-on workshop is designed to ensure the success of any team or division within your organization workingtowards a common objective.

Fierce Conversations® teaches attendees how to ignite productive dialogue that interrogates reality, provokes learning,resolves tough challenges and enriches relationships. It’s the place to begin, the cornerstone of great leadership, healthycultures, intelligent strategies and whole-hearted execution.

Fierce Conversations ® is a facilitator-led workshop that provides practical tools and techniques for handling all typesof conversations while enriching relationships; team meetings, coaching, delegating or confronting.

EVERYTHING DISC

We all know that people are different. But every once in a while, we experience this diversity in a way that’s truly eye-opening and inspirational. Ithelps us understand past frustrations and delivers an insight that leads to new solutions. DiSC has been thriving for nearly 30 years because itconsistently delivers this experience. This module paints a picture of human differences that participants can easily relate to their own lives.

LEARNING OBJECTIVES

List the behavioural characteristics of your primary style. Think about how increased self-awareness can help you create a specific plan for working effectively with others. Identify ineffective communication Discover ways to adapt

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STRATEGIC PLANNING SESSION

The idea of planning is simple, straightforward and practical. It makes sense! Strategic Planning is a process in which we are first asked toconsider what factors and resources were combined to get us where we are as an organization – “Where have we been?” Then, we mustmix this organizational history with a picture of “What is” our current business reality. Having done this, we then ask ourselves, “Where dowe want to go?”

LEARNING OBJECTIVES

understand the past and present factors that influence the department/division’s ability to move forward agree on the ‘desired state’ of the department/division identify the critical gaps between current and desired state develop short & long term goals to close the gaps action plan for goal attainment (optional – can be done post session)

STRENGTHSQUEST

The Gallup Organization has studied human behavior for more than 70 years with a goal to help organizations andindividuals maximize their performance. This resulted in the design of an instrument and accompanying talentdevelopment program that is referred to as StrengthsQuest. The testing instrument – Clifton Strengths Finder – consistsof 180 paired comparison items that are classified into 34 groupings or themes.

Prior to the session, you will have an opportunity to complete the online Strengths Finder profile survey to discoveryour top five themes of talent. In the workshop you will explore your results and learn how to recognize andappreciate the unique talents and strengths of others and consider how these can be used in your work.

Come prepared to learn and have some fun!

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CHANGE STYLE INDICATOR

Change Style Indicator is a leadership assessment designed to measure an individual’s preferred style in approaching and addressing change. It provides leaders of all levels with insights on personal preferences for managing through change and provides context for how those around them might perceive and respond to their preferred style.

LEARNING OBJECTIVES

helps leaders to consider all perspectives when resolving issues to increase collaboration enables a group’s creativity and innovation by understanding style preferences improves teamwork by understanding the advantages and strengths that each style brings to an organization

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THE 5 BEHAVIOURS OF A COHESIVE TEAM - CLASS SESSION

The Five Behaviors of a Cohesive Team™ is a unique learning experience that helps people discover what it takes to achieve the ultimate competitive advantage of teamwork.

The Five Behaviors of a Cohesive Team™ is the result of the partnership between Wiley Workplace Learning Solutionsand best-selling author Patrick Lencioni. Together they have created a team development program with a simple goal—to improve team effectiveness and productivity through the understanding and application of The Five Behaviors™:Trust, Conflict, Commitment,Accountability, and Results.

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MANAGEMENT DEVELOPMENTManager

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MANAGEMENT DEVELOPMENTONLINE MODULES

COLLECTIVE AGREEMENT – OVERVIEW PERFORMANCE MANAGEMENT OVERVIEW CRITERIA FOR EXCLUSION (FROM SUPPORT STAFF BARGAINING UNIT)

To register for any of these modules, contact Maureen Martin-Edey at: [email protected]

MENTAL HEALTH TRAINING

Below is the link to access Sun Life’s e-learning tool for “Manager Mental Health Training”. This is made available to us as clients of Sun Life.This is definitely something you should consider for your organization in light of the recent work/training that HRCC has done in the sectoron mental health.

http://healthyreturns.ca/manager-training/

The modules can be accessed 24/7 and completed all at once or over a period of time. You will also be able to go back and refresh on anyof the modules at any time.




http://healthyreturns.ca/manager-training/

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MANAGEMENT DEVELOPMENT

CONTRACT STAFFING – ONLINE

This module is designed to assist you with understanding and applying non-full time contracts. Humber has 13 differenttypes of non-full time contract employment opportunities. This module will help those involved in contractadministration through the process of practical application. In addition, it will serve as a tool to identify contract types,provide a review of five pay principles and identify essential aspects of the collective agreements.

LEARNING OBJECTIVES

support staff contacts administrative contracts

COLLECTIVE AGREEMENT OVERVIEW - ONLINE

This module is designed to provide new managers at Humber a brief overview of Humber’s collective agreements andlabour relations practices, as well as the manager’s role in working with Human Resources on labour relations issues.

In addition, this module will provide information on additional training opportunities and resources where thecollective agreements are discussed in greater detail.




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MANAGEMENT DEVELOPMENTPERFORMANCE MANAGEMENT OVERVIEW – ONLINE

This module is designed to give you a brief overview of performance management best practices, aswell as define your role in managing performance.

LEARNING OBJECTIVES

define performance management define the benefits of performance management accomplish goals setting with your employee and team prepare and use appropriate tools


CRITERIA FOR EXCLUSION (FROM SUPPORT STAFF BARGAINING UNIT) ONLINE

LEARNING OBJECTIVES

criteria to determine exclusion from the Support Staff Bargaining Unit criteria to determine “Managerial” positions




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EVERYTHING DISC *

DATE FRIDAY, MAY 30, 2017 OR WEDNESDAY, NOVEMBER 1, 2017TIME 9:00 AM – 4:00 PM


FACILITATOR STARFISH LEARNING

TARGET AUDIENCE: New and existing people managers

We all know that people are different. But every once in a while, we experience this diversity in a way that’s truly eye-opening and inspirational. It helps us understand past frustrations and delivers an insight that leads to new solutions. DiSC has been thriving for nearly 30 years because it consistently delivers this experience.

This module paints a picture of human differences that participants can easily relate to their own lives. It is designed to generate excitement about the session and open participants up to new possibilities.

LEARNING OBJECTIVES

Develop your management styles Improve communication Increase employee engagement

Lunch will be provided


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MANAGEMENT ESSENTIALS (ACTIVE LEADERSHIP) PROGRAM

DATE JUNE 6 & 7, 2017 OR NOVEMBER 8 & 9, 2017TIME 9:00 AM – 4:30 PM

LOCATION ROOM F205, NORTH CAMPUS (JUNE 6 & 7), ROOM B101 (NOV 8 & 9)FACILITATOR GLOBAL KNOWLEDGE

TARGET AUDIENCE: New and existing managers

THE MANAGEMENT ESSENTIALS PROGRAM (ACTIVE LEADERSHIP) provides the concepts and practices of leadership in a high-impact learning environment to help leaders effectively coach, empower and lead individuals and teams to higher levelsof performance. The blended learning format includes pre-session self-study assignments combined with three days ofclassroom instruction.

The program covers the four core functions of a people manager.

1. Set and Communicate Clear Goals2. Manage Team Performance 3. Coach and Develop People4. Lead by Example


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DEVELOPING LEADERS

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DEVELOPING LEADERS

COACHING FOR HIGH PERFORMANCE - CLASS SESSION

DATE TUESDAY, MAY 16 & WEDNESDAY, MAY 17, 2017 TIME 9:00 AM – 4:30 PMLOCATION ROOM B101, NORTH CAMPUSFACILITATOR GARRY WATANABE, PERFORMANCE COACHING

TARGET AUDIENCE: Management staff in academic & administrative roles

Coaching is a key leadership skill, particularly if we wish to build commitment, engage others, and getresults. This is a 2-day program.

LEARNING OBJECTIVES Use a clear, concise coaching framework to stimulate high performance in others Energize people and give clear, precise direction leading to results Confront people who need to change behaviour and/or improve performance Develop specific action plans to enhance personal coaching effectiveness.

Lunch will be provided.

If you would like to register for this program, contact Maureen Martin-Edey at: [email protected]



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DEVELOPING LEADERS

ADVANCED LEADERSHIP ACADEMY – CLASS SESSION

The Advanced Leadership Academy Program is a 3-day residential program. It is focused dealing with the enterprise ofeducation. Participants are invited to take a much more global look at education as an industry, examine the manychanges that are occurring within and to this industry and reflect on the impact these changes are having on post-secondary education leaders both personally and professionally.

The dialogue, surveys and resources connected to the Advanced Program are geared toward expanding your knowledgeand understanding of education as an enterprise, one that is being tasked with adapting to a brave new world, a worldwhere in many communities, educators are being challenged to reaffirm the very value and worth of both the productsand the delivery process associated with higher education programs.

PARTICIPATION BY NOMINATION ONLY


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LYNDA.COM

Lynda.com is a website dedicated to online learning by providing access to thousands of online video tutorialscreated by industry experts.

The library of videos covers a range of topics including business, design, photography, and education to help youachieve your learning goals.

Humber College has acquired a Campus-wide license to Lynda.com to allow all of its students and staff accessto this learning environment.

FROM THE CENTRE OF TEACHING & LEARNING – LYNDA.COM

The following are instructions to login to Lynda.com.1. Go to https://www.lynda.com/2. In the top right corner, click on Sign In.

3. Click on Organization Login

LYNDA.COM

4. Type in “www.humber.ca” to login using the Humberportal.

5. Click Go in the top right corner, click on Sign In.

6. It may or may not prompt you to login with yourHumber credentials. Enter your username andpassword (the information you use to login toBlackboard) if you get prompted to login.

7. Complete your lynda.com profile by entering yourfirst name, last name, and Humber email address.

8. Click Save

Enjoy the learning!

LYNDA.COM

5 Day Drawing ChallengeDrawing is for everyone. It just takes practice! Exercise your drawing skills and become better at seeing and capturingthe world around you with Von Glitschka's 5-day drawing challenges. This installment asks you draw a few alternatetakes on reality: the contents of someone else's mind, an animal/activity mash-up, a character cutout, an imaginaryfriend, and even a parallel universe.

Duration 46 minutes

Business Writing FundamentalsDiscover the secrets to effective business writing and crafting messages that others want to read and act on. JudySteiner-Williams, senior lecturer at Kelley School of Business, introduces you to the 10 Cs of strong businesscommunication and provides you with before-and-after writing samples that give you the opportunity to apply eachprinciple and sharpen your communication skills. Judy also points out common grammar and writing mistakes andshares special considerations for formats like emails and reports.Duration 1 hour 13 minutes

Creative Inspirations: Marian BantjesGraphic designer Marian Bantjes has collaborated with numerous design legends, including Debbie Millman from SterlingBrands, Michael Bierut and Paula Scher from Pentagram/NY, Sean Adams from Adams Morioka, and Stefan Sagmeister—all ofwhom are featured in this film. This Creative Inspirations was shot on location in Toronto, Vancouver, New York, Los Angeles,and Marian's home and workspace nearVancouver, where Marian shares her views on design and designers.

Duration 2 hours, 18 minutes

LYNDA.COM

How To Build A BrandWarby Parker cofounder and LinkedIn Influencer Neil Blumenthal shares his perspective on branding, being a socially consciousbusiness, and building a company in a brand-centric manner. Think about your favorite brand. What's their story? What do they do?What do they stand for?Here, LinkedIn Influencer Neil Blumenthal shares his perspective on branding, and building companies and products in a brand-centric manner.Duration 10 minutes 30 seconds

How to Rock Social MediaGuy Kawasaki—a social media expert with over eleven million followers—explains how to be great at all aspects of socialmedia, whether you are interested in personal, professional, or organizational branding. He also provides profile tips specific tothe major social media platforms: Facebook, Google+,Twitter, LinkedIn, Pinterest, and Instagram.Duration 14 minutes 31 seconds

ImprovingYour MemoryMemory is not a finite resource, and with techniques like repetition, association, and visualization, you can improve yourmemory before it starts to fade. This course shows viewers of all ages how to improve their recall. It explains how and whento employ tricks such as mnemonic devices, rhymes, stories, and alliteration. And it explains the best methods for differentsituations, like remembering names, important dates, passwords, to-do lists, quotes, and more.

Duration 1 hour 29 minutes

LYNDA.COM

Leading Productive MeetingsIn this course, author and business coach Dave Crenshaw teaches you to get the most from your meetings - turning them intoproductive avenues for communicating, connecting, and accomplishing real work. The course demonstrates a simple, usableframework that will help you lead and participate in meetings large and small and provides insight into how to schedule,conduct, and follow up on meetings with minimum time and maximum results.


ManagingYour TimeIn this course, author and business coach Dave Crenshaw teaches you to get the most from your meetings - turning them intoproductive avenues for communicating, connecting, and accomplishing real work. The course demonstrates a simple, usableframework that will help you lead and participate in meetings large and small and provides insight into how to schedule,conduct, and follow up on meetings with minimum time and maximum results.


Note Taking for Business ProfessionalsLearn to take better and faster notes in business settings. Effective note-taking is a core skill that professionals at all levels canimprove upon—and this course will show you how. It explains how to decide when to take linear vs. visual notes, how toeffectively listen, how to document action plans, and how to effectively write meeting minutes.

Duration 47 minutes 30 seconds

LYNDA.COM

Personal BrandingYour personal brand is your reputation and legacy.A strong personal brand can lead to job and career opportunities.In this course, personal branding expert Lida Citroën helps you identify what your personal brand is now and align it with thebrand you want for yourself in the future. In the process, she helps you figure out how to portray your personal brand on socialmedia outlets such as LinkedIn, Facebook, andYouTube.

Duration 33 minutes 28 seconds

Public Speaking FundamentalsDevelop the skills you need to prepare and deliver an outstanding speech or presentation with our public speaking training.Author Laura Bergells offers practical insights that can help presenters prepare, open, deliver, and close their speeches. Alongthe way, discover how to project confidence, storyboard a speech, take questions, respond with thoughtful answers, anddevelop the creative story that adds life to a speech.

Duration 1 hour

Speed Reading FundamentalsLearn how to improve your reading speed and comprehension. Speed-reading is a skill everyone can benefit from, and this course provides proven techniques to improve how much information you absorb and how fast you absorb it. Paul Nowak, the founder of Iris Reading, introduces simple techniques for boosting your reading speed and practice drills to reinforce your new skill.Duration 1 hour

LYNDA.COM

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LYNDA.COM

Dr. Britt Andreatta

Dr. Britt Andreatta knows how to harness human potential. Drawingon her unique background in leadership, psychology, education, andthe human sciences, she has a profound understanding of how tounlock the best in people.

A highly sought-after speaker, Britt delivered a TEDx talk called"How Your Past Hijacks Your Future" and she regularly speaks atcorporate events and international conferences, receiving ravereviews like "best speaker of the entire event." Her courses onLynda.com/LinkedIn Learning have received over 2 million views.

Here are a few….

LYNDA.COM

The Neuroscience of LearningTap into your hidden potential, with discoveries from the neuroscience of learning. Dr. BrittAndreatta, director of training and development at lynda.com, uses the latest research from Harvard,Stanford, and other leading research institutions to explain how the brain processes and stores newinformation. She introduces the three-phase model of learning and the secrets to developing neuralpathways so that learning sticks.

Leading with Emotional IntelligenceEmotions are all around us in the office, and it's important for leaders to understand how to harnessthem to cultivate productivity and positive relationships. In this course, lynda.com director oflearning and development Britt Andreatta shows how to develop emotional intelligence to betterlead teams, work with peers, and manage up.

Having Difficult ConversationsLeadership coach and lynda.com director of learning and development Britt Andreatta shares hertips and strategies for having difficult conversations. In her four-phase model, you'll discover thesituations that lead up to difficult conversations, decide when the conversation is warranted, preparefor the interaction, and monitor outcomes to ensure success.

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HUMBER COMPETENCIES

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HUMBER COLLEGE COMPETENCIES

A competency is a description of a required skill, attribute or behavior for a specific job usedto define and measure an individual’s effectiveness.

Competencies are arranged into a framework that brings together a number of job roles andthe required capabilities that the job holder must possess or acquire in order to perform hisjob effectively. The management and support staff competencies help identify staff trainingneeds related to job performance.

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COLLEGE KNOWLEDGEKnowledge and ability to access and apply specialized knowledge to the job at hand, which results in better service to our customers,students, employees, and enhances productivity. This includes knowing and using information of a legislated nature, college systems,

and specific college information that impacts the employee’s area of responsibility.

CUSTOMER SERVICE SKILLSThe ability and attitude/desire to help and serve others by meeting or exceeding student/customer expectations. This includesseeking information about the real, underlying needs of the student/customer, providing information, service or advice in a promptand friendly way; taking personal responsibility for connecting gaps in service delivery promptly and non-defensively, and dealing in arespectful, win/win way with diverse and culturally different people

COMMUNICATION/INTERPERSONAL SKILLSThe ability to present and receive information in the most appropriate, effective and professional manner with a variety of colleaguesand customers/students. The knowledge of, and skill in, human relations practices; the ability to establish and maintain good workplacerelationships in a respectful way that results in high morale, productivity and student/employee success.

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PROJECT TEAM/SUPERVISORY SKILLSThe ability to effectively supervise/influence project team. The knowledge and ability to inspire and maintain high levels of enthusiasm,motivation and commitment, in a productive, effective, and respectful manner. This results in the achievement of a shared vision, goalsand superior performance through working with, and influencing others. Includes supervisory skills such as planning, delegating

training, problem solving, decision making, conflict management, team building.

ENTREPRENEURIAL SKILLSThe ability to research and identify opportunities, analyze, plan, problem-solve and help develop a service or product in support ofdepartmental objectives and strategies. Involves risk-taking, generating creative solutions, and planning to overcome challenges.

TIME/SELF-MANAGEMENT SKILLSThe knowledge and ability to manage one’s own time, stress, health, work style, image and career development for peak performanceand satisfaction on the job.

COMPUTER/TECHNICAL SKILLSThe demonstrated ability to use a variety of computer software to efficiently and effectively prepare documents, process and conveyinformation.The demonstrated ability to use workplace technology to enhance productivity.

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HUMBER COLLEGE MANAGEMENT COMPETENCIES - STRATEGIC MANAGEMENT

Awareness of the External Environment Understands educational trends and developments at a local, provincial, nationaland/or international level; including external customer needs, community demographics, regulatory requirements, labour market andother workforce related issues.

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Organizational Awareness Demonstrates a well-developed understanding of internal college environment, including structure,systems, products and services, administrative requirements, short and longer-term directions and internal “customer” needs

Planning/Program Planning Establishes directions, objectives and resources needed to respond to short and longer termprogram needs and opportunities. Ensures others understand, are focused and working towards common goals.

Business Development Supports College’s ability to maximize current revenue opportunities, find new sources of revenue growth.Reviews action against the strategic plan and promotes new ideas to expand the role of the college. Gathers market intelligence tosupport business development initiatives.

Continuous Improvement Proactively looks for opportunities to improve the way work is done at an individual, team or unitlevel. Improves programs and services to promote greater efficiency, cost effectiveness, community access. Develops and implementsstrategies to maximize financial and human resources

Financial Accountability Uses various tools and models to support planning, monitoring and analysis of financial objectives.Implements effective financial management policies, procedures and practices. Takes responsibility for budgeting and expenditurecontrol.

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HUMBER COLLEGE MANAGEMENT COMPETENCIES - COMMUNICATION SKILLS

Communication Skills Presents information, ideas or concepts in a manger that is responsive to audience considerations andeffectively communicates both the current and intent, in verbal and written communications. Uses various questioning techniques todiscover answers, stimulate discussion and obtain desirable outcomes.

Listening Skills Observes and listens in order to grasp both the facts and the feelings. Probes for information/ideas throughappropriate questions or by using effective interviewing techniques. Understands/responds to feelings underlying the words to bringabout constructive changes.

Decision-Influence Effectively influences decision makers in accepting necessity for taking action involving significant commitmentsor when success cannot be guaranteed. Uses strategies such as experts or third parties, or builds and solicits informal support withkey stakeholders, for ideas and processes to be approved.

Persuasiveness Ability to influence, convince or persuade others to act on information or recommendations. Provides argumentsor rationale, presentation or negotiation skills to change viewpoints and support course of action in best interests of the college andits clients.

HUMBER COLLEGE MANAGEMENT COMPETENCIES - INFLUENCE SKILLS

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HUMBER COLLEGE MANAGEMENT COMPETENCIES – PEOPLE SKILLS

Relationship Management Builds and maintains formal and informal networks, relationships/partnership with stakeholders, clientsand customers which are important to the achievement of work objectives. Builds trust to ensure effective interactions with clients,and develops contacts that will further the college’s interests in the short and long term.

Team Building Encourages and manages the team to work effectively together for a common purpose. Understands the conceptsof group dynamics, applying facilitative and motivational techniques to build upon or integrate individual efforts and strengthen groupprocesses. Promotes joint goal setting and problem solving.

Conflict Resolution Recognizes, diagnoses, and corrects the causes of potential dissatisfaction. Examines, investigates, discussesand identifies issues, plans and implements appropriate course of action to resolve disagreements or conflicts using diplomacy.

Manage and Develop Human Resources Manages to maximize and achieve full potential of human resources through effectivemanagement and development of staff. Assesses competency gaps, recognizes and leverages talent. Provides constructive feedback,committed to performance management principles including ongoing staff coaching and development

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HUMBER COLLEGE MANAGEMENT COMPETENCIES – CREATIVE PROBLEM SOLVING

Problem Solving Demonstrates the ability to break down issues or data into component parts to determine their relevance towork requirements. Diagnoses the underlying causes of the problem and seeks practical/workable solutions.

Creativity and Innovation Creates new ideas or approaches to work-related issues or assignments, thinking beyond the boundaries of what is known or proven. Able to work with few or no precedents effectively and to handle related uncertainty andchallenges proactively.

Stays current with, and applies new tools/technologies, methods, techniques and principles that make up a field of work or thetechnical/professional discipline related to the position.

Demonstrates organizational and planning skills, setting high standards and accountability for own performance. Organizes and planswork to ensure best use of time. Handles multiple concurrent demands, establishes priorities and determines necessary action

HUMBER COLLEGE MANAGEMENT COMPETENCIES – ORGANIZATIONAL SKILLS

HUMBER COLLEGE MANAGEMENT COMPETENCIES – TECHNICAL PROFESSIONAL KNOWLEDGE

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TUITION ASSISTANCE PROGRAM (TAP)

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TUITION ASSISTANCE PROGRAM

Humber’s strongest asset is our employees – talented people who strive to provide a rich learning-centered experience for our students. Many employees actively engage in opportunities to enhancetheir knowledge, skills and abilities. To further foster this environment of continuous learning, Humberprovides some measure of financial help for those pursuing their professional development goals withthis Tuition Assistance Program.

A maximum of $1,000 per employee is available per fiscal year for courses completed within the current fiscal year, and is reimbursed for tuition costs only. Humber provides financial reimbursement of tuition fees if:

You are a full-time employee of Humber: Support, Administrative or Faculty The course is career-related and congruent with Humber’s mission, strategic direction and goals The course is delivered by an accredited post-secondary institution You are successful in completing the course

Please go to hrs.humber.ca/learning for further details and application form

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REGISTRATION PROCESS

To register for any program, please go to: http://hrs.humber.ca/learning

If you have any questions or require more information please contact:

Dawn Bassant at [email protected] Martin-Edey at [email protected]

http://hrs.humber.ca/learning



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THANKYOU!

hrs.humber.ca/learning