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2016/2017 LEARNING AND DEVELOPMENT COURSES
2016/2017 | LEARNING AND DEVELOPMENT COURSES 1
2016 - 2017
2016/2017 LEARNING AND DEVELOPMENT COURSES
2016/2017 | LEARNING AND DEVELOPMENT COURSES 2
TABLE OF CONTENTS
Foreword 3
Learning & Development programmes 2016/2017 4
Appendix II – Core Competencies 10
Appendix III – Course Summary and Objectives 11
Appendix IV – Online Enrollment 18
2016/2017 LEARNING AND DEVELOPMENT COURSES
2016/2017 | LEARNING AND DEVELOPMENT COURSES 3
FOREWORD
The UWI Learning and Development courses outlined on pages 10 – 15, are designed with
the aim of achieving the overall strategic goals of the University, as stated in the 2012/2017
Strategic Plan. The Human Resources Division’s mission is to recruit, retain and develop a
cadre of highly motivated employees, whose competencies fit the requirements of the job
and who can effectively contribute to the accomplishment of the strategic objectives of the
UWI.
UWI has identified five (5) core competencies. These are:
Client Focus
Continuous learning
Interactive Communication
Using Information Technology
Work Ethics and Values
The Human Resource Division objective is to ensure that all employees are equipped with
the aforementioned competencies to effectively perform their role. To assist us and by
extension yourself; in determining gaps in skills and knowledge we ask employees to
complete the Annual Personal Development Plan (refer to appendix 1) before participating
in workshops. This plan will assist the employees in identifying those areas in which further
development is needed.
Employees will also find the summary and objectives (refer to appendix III) for each
course being offered.
2016/2017 LEARNING AND DEVELOPMENT COURSES
2016/2017 | LEARNING AND DEVELOPMENT COURSES 4
AUGUST 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Academic Leadership
3rd & 5th Dr Brian Cockburn HODs/Deputy
Deans/Deans Completed
Conflict Resolution/Industrial
Relations
9th Mr Dave Sahadeo HODs/Deputy
Deans/Deans Completed
Managing Employee Performance 11th & 16th Mr Stephen Sheppard HODs/Deputy
Deans/Deans Completed
Management & Strategic
Leadership
18th & 22nd Dr Allister Hinds HODs/Deputy
Deans/Deans Completed
SEPTEMBER 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
PeopleSoft 12th Ms Lenore Callender Selected Staff Completed
Supervisory Management –
Module I Emotional Intelligence
13th Mr Dave Sahadeo Selected Staff Completed
Supervisory Management –
Module II Leadership
15th Dr Allister Hinds Selected Staff Completed
Supervisory Management –
Module III Managing Strategy &
Change
20th Dr Deirdre Charles Selected Staff Completed
University Policies & Procedures
(Managing Finance)
20th Mrs Andrea Taylor-
Hannah
HODs/Deputy
Deans/Deans Completed
Supervisory Management –
Module IV Employee Engagement
22nd Mr Stephen Sheppard Selected Staff Completed
Firearm Training 26th,27th,28th,29th,30th C.R.E.S. Training
Services
Security
Personnel Completed
Supervisory Management –
Module V Intro to Performance
Management
27th Ms Cheryl Carter Selected Staff Completed
University Policies & Procedures
(Managing Finance)
27th Mrs Andrea Taylor-
Hannah
HODs/Deputy
Deans/Deans Completed
Supervisory Management –
Module VI Managing Conflict in
the Workplace
29th Mr Dave Sahadeo Selected Staff Completed
OCTOBER 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Firearm Training 1st, 3rd,
4th,5th,6th,7th,8th
C.R.E.S. Training
Services
Security
Personnel Completed
University Policies & Procedures
(Division of Student Services &
Development)
4th Dr Deirdre Charles HODs/Deputy
Deans/Deans Incomplete
Health & Safety 7th
Mr. Rajesh Kandhai
HODs/Deputy
Deans/Deans Completed
Coaching 25th, 26th, 27th, 28th To be announced Selected Staff
First Aid & CPR 31st HSU All Staff Complete
2016/2017 LEARNING AND DEVELOPMENT COURSES
2016/2017 | LEARNING AND DEVELOPMENT COURSES 5
NOVEMBER 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
First Aid & CPR 1st HSU All Staff
Leadership Presence 1st, 3rd, 8th, 10th, 15th
& 17th
Dr Brain Cockburn, Mr
Dave Sahadeo & Ms
Cheryl Carter
Selected Staff
Coaching 3rd,10th, 17th & 24th To be announced Selected Staff
First Aid & CPR 11th & 14th HSU All Staff
University Policies & Procedures
(Enhancing the student experience) 16th
Ms Jessie-Ann George,
Mrs Deborah Charles,
Mrs Patricia Brown
HODs/Deputy
Deans/Deans
Effective Business Writing 24th & 25th Mrs Karen Sanderson
Cole
All Staff
DECEMBER 2016
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Coaching 1st, 8th & 15th To be announced Selected Staff
For Men only 6th Dr Kenneth Niles/Dr
Neil Singh/ Mr Dave
Sahadeo
Men only
Project Management Essentials 7th & 8th To be announced All Staff
JANUARY 2017
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Coaching
5th, 12th, 19th & 26th Selected Staff Completed
Effective Business Writing 9th & 11th Mrs Karen Sanderson
Cole
All Staff Completed
Interview tips for Heads of
Department
24th Mr. Stephen Sheppard Heads, Deans Completed
Customer Service
27th Dr Deirdre Charles All Staff
Completed
2016/2017 LEARNING AND DEVELOPMENT COURSES
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FEBRUARY 2017
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Coaching 2nd, 9th,& 16th Selected Staff Completed
Customer Service 01st Dr Deirdre Charles All Staff Completed
Introduction to Records Mgmt. 15th & 16th Ms. Jo-Ann Georges All Staff Completed
MARCH 2017
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Coaching 2nd, 9th, 16th,23rd &
30th
Selected Staff Completed
Minute Writing 17th Mrs Karen Sanderson
Cole
All Staff Completed
Introduction to Records Mgmt. 22nd & 23rd Ms. Jo-Ann Georges All Staff Completed
Public Speaking & Presentation 17th & 27th Dr. Brian Cockburn All Staff Completed
Ancillary Staff Training – English
Component 24th Dr Karen Sanderson-Cole
Dr. Renee Figuera
Selected Staff Completed
APRIL 2017
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Banner Finance 27th & 28th Mr. Jevon Knights
Mr. John Mohammed
Selected Staff Completed
Life After Forty 5th & 6th Ms. Wavney Richards
Dr. Sonia Roach
Dr. Jennifer Rouse
Women Only Completed
Coaching 6th, 13th, 20th &
27th
Selected Staff Completed
Ancillary Staff Training – English
Component 7th, 21st & 28th
Dr Karen Sanderson-Cole
Dr. Renee Figuera
Selected Staff Completed
2016/2017 LEARNING AND DEVELOPMENT COURSES
2016/2017 | LEARNING AND DEVELOPMENT COURSES 7
MAY 2017
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Career Development 11th, 18th, 25th , Ms Cheryl Carter All Staff Completed
Supervisory Management – Module
I Emotional Intelligence
2nd Mr Dave Sahadeo Supervisory
Mgmt.
Participants
Completed
Supervisory Management – Module
II Leadership
5th Mr. Stephen Sheppard Supervisory
Mgmt.
Participants
Completed
Career Development 11th, 18th & 25th Ms Cheryl Carter
All Staff Completed
Supervisory Management – Module
III Managing Strategy & Change
9th Dr Deirdre Charles
Supervisory
Mgmt.
participants
Completed
Supervisory Management – Module
IV Employee Engagement
11th Mr Stephen Sheppard Supervisory
Mgmt.
participants
Completed
Supervisory Management – Module
V Intro to Performance
Management
16th Ms Cheryl Carter Supervisory
Mgmt.
participants
Completed
Supervisory Management – Module
VI Managing Conflict in the
Workplace
18th Mr Dave Sahadeo Supervisory
Mgmt.
participants
Completed
Supervisory Management – Module
VII Information Governance
31st Ms Jo-Ann Georges Supervisory
Mgmt.
participants
Completed
Ancillary Staff Training – English
Component 5th, 12th, 19th & 26th
Dr Karen Sanderson-
Cole
Dr. Renee Figuera
Selected Staff Completed
2016/2017 LEARNING AND DEVELOPMENT COURSES
2016/2017 | LEARNING AND DEVELOPMENT COURSES 8
JUNE 2017
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Coaching 1st, 8th, 15th, 22nd
& 29th To be announced
Selected Staff Completed
Job Evaluation 8th Mr Kennis Thomas Selected Staff Completed
Ancillary Staff Training - English
Component 2nd & 9th
Dr Karen Sanderson-Cole
Dr. Renee Figuera
Selected Staff Completed
Career Development 8th, 22nd & 29th Ms. Cheryl Carter All Staff Completed
JULY 2017
TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS
Coaching 6th, 13th, 20th &
27th To be announced
Selected Staff Completed
Career Development 6th, 13th, 20th &
27th Ms. Cheryl Carter All Staff
Completed
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APPENDIX II
THE UNIVERSITY OF THE WEST INDIES CORE COMPETENCIES
Client Focus – Providing service excellence to internal and/or external clients.
Continuous Learning – Identifying and addressing learning and developmental
needs to enhance own performance.
Interactive Communication – Listening to others and communicating articulately,
fostering open communication (Persons with hearing impairments may lip read or
use sign language).
Using Information Technology – Using software and information technology to
accomplish one’s work.
Work Ethics and Values – Demonstrating and supporting the Organization’s ethics
and values.
Competency – the behavioural characteristics of an individual which is casually related to
effective/superior job performance. (Boyatzis 1982).
Competence – the ability to perform activities within an occupation to a prescribed
standard. (Fletcher 1991).
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APPENDIX III
COURSE SUMMARY AND OBJECTIVES
First Aid and CPR
This course provides comprehensive First Aid and CPR techniques for those who desire
knowledge of responding to emergencies in the home or workplace. A variety of topics are covered
from the basic First Aid such as cardiovascular and breathing emergencies and prevention of
diseases transmission, to more severe/sudden medical conditions and injuries to the head and spine.
The main objective of this First Aid and CPR Training is to provide a safe working
environment and having competent employees. It is the UWI initiative to provide a system that is
both proactive and reactive for managing OSHE issues. By partaking in this training, trained
employees will be kept on a list, so that they can be called upon to assist in emergency situations.
Certificate in Management and Higher Education – Deans, Deputy Deans and Heads of
Department Training.
This course will offer four (4) modules covering the following topics:
Management and Strategic Leadership (Management Consultant and Office of Planning
and Development.
Academic Leadership (Centre for Excellence in Teaching and Learning).
University policies, procedures and communication (Office of the Campus Registrar).
Managing employees and student performance (Human Resources, Centre for Excellence
in Teaching and Learning, the Bursary and the Student Advisory Services).
Participants should be able to:
Create a facilitating work environment for Staff of a department/unit.
Develop and implement a strategic plan for a department/unit.
Roll out the operational plan of department, consistent with the institution’s
strategic plan.
Identify and assess KPI’s for the success of the department/unit.
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Identify the resources and services necessary for effective management of a department.
Ensure that the best available Human Resources is attracted and retained within the
respective department/unit.
Devise biennial projections and budgets consistent with the departmental operational plan.
Guide and mentor Staff and students within the department.
Ensure more strategic use of Study and Travel Grant.
Customer Service
The objective of this workshop is to assist participants in providing service excellence to internal
and external customers. The focus will include:
Responding to client’s need in a timely, professional, helpful and courteous manner,
regardless of the client’s attitude.
Enabling participants to become more aware of the need to provide superior service
consistently.
Examining the concept of service through the eyes of the customer.
Events Management
Events Management is predominantly about creating an experience. Bearing in mind that first
impressions last, it is important when embarking on any event - regardless of its scale - to take the
correct approach and use the right techniques to ensure that the event is successful. This
programme will look at the power of events to build your organization and promote its aims.
Participants will explore the planning process, going step by step through the different elements,
creating an effective timeline along the way. They will look at how to get people to attend the
event and how to manage the delegate process. Additionally, participants will also learn how to
evaluate their event, so that each time they would be able to build on their success.
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Stress Management
This workshop is designed to assist employees in maintaining effectiveness in the face of stress.
Participants will learn the effects and the characteristics of stress and better understand why stress
is considered the invisible disease. Participants will be able to increase their awareness of the
mind’s role in the stress cycle, how perception, paradigms and self talk contribute to stress and
how habitual thinking can be re-directed. They would also learn how to keep issues and situation
in perspective and react appropriately.
At the end of this workshop participants will be able to:
Identify the different types of Stress
Stress Warning Signs
Coping Strategies and Relaxation Techniques
Business Writing
In today’s business world, most people write emails or letters on a daily basis; as well as occasional
reports, summaries, minutes or other business correspondence. This programme will enable
participants to create documents that say what you mean and achieve the results that you want. It
covers all the basics of how to improve your writing skills, but also how to achieve the right results
from your written correspondence.
Upon completion, participants should know how to:
Structure business documents effectively
Avoid common grammatical errors
Get your message across convincingly
Time Management
This workshop offers attendees an array of practical tools which would assist in the execution of
tasks in today’s chaotic and constantly changing environment. The workshop is geared towards
ensuring that participants return to their daily routines with the ability to perform their duties with
efficiency and effectiveness.
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Business & Professional Ethics
The purpose of this programme is to enhance your capacity to “think, act and lead” ethically.
Having an ethical perspective means that you have the capacity to maintain ethical attitude and
behaviour in your personal and professional life. It introduces participants to the relevance and
importance of ethics and social responsibility in business. Important learning objectives are to
increase participants’ awareness and understanding of ethical issues in business and to provide
students with useful conceptual tools, to guide analysis and decisions.
Participants will be guided in:
Ethics versus the Law
Moral Theory, Reasoning and Development
Ethical Decision-Making
Project Management essentials
This programme is aimed at raising awareness and provides skills relating to project management.
It provides the basics by introducing essential project management concepts and methods.
Participants will learn how to identify project components, organize them effectively and control
the project from the earliest steps, developing their project charter through the final steps of a
project – documenting the lessons learned.
At the session’s conclusion, participants should be able to:
Clearly define project objectives
Develop a manageable project schedule
Use tools and techniques to manage a project during execution
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Minute Writing
This course is for individuals with responsibility for recording minutes/acting as Secretary or for
those who will be taking on these responsibilities. It will enable participants to understand their
role as a minute taker and the best techniques for producing minutes that include all the essential
information.
At the session’s conclusion, participants should be able to:
Develop key minute-taking skills, including listening skills, critical thinking and
organization
Write minutes that are suitable for formal meetings, semi-formal meetings and action
minutes
Prepare a minute book
Career Management
This programme is designed to assess participants’ career direction, redefine professional and
personal goals and plan steps to enhance their career. Participants will be able to reflect on their
ambitions, interest, qualifications and abilities. It will enable them to develop their career
management skills, to have an appreciation of the labour market and the education system and
relate this to what they know about themselves.
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Supervisory Management
This programme aims to provide a practical framework for learning and applying vital skills and
techniques in supervision. This course will be highly interactive and engage participants in a series
of learning experiences through the use of case studies, workshops, video presentations and
small/large group discussions.
Expected Outcomes at the end of the seven (7) days:
Participants will:
Understand the changing roles of supervisors in the work place
Develop a range of competencies required to achieve organizational goals and targets,
against a backdrop of their corporate mission.
Banner Finance
Banner Finance is the Expenditure System of the University. It is used by all departments to track,
maintain and process all financial data. It is commonly used in the preparation and payment of
Purchase Orders. Those who are interested in participating in this training must be recommended
by their Head of Department.
Creating and sustaining effective teams
The workshop is designed to encourage participants to work collaboratively with others, to achieve
departmental objectives and by extension the University’s mission. This programme will increase
self-awareness by identifying and understanding personality styles, increase group awareness by
exploring how these personality styles impact the work environment, encourage personal growth
and development and build group morale and create group synergy.
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Microsoft Office 2013
Whether you are an established professional or new to the field, Microsoft Office 2013 training
will equip participants with the expertise that they need to build their skills from beginning to
advanced topics. This interactive programme is organized with practical exercises that build skills
quickly and effectively.
It will include:
Microsoft Word 2013
Microsoft Excel 2013
Social Media Friend or foe
Social media has often been viewed as a “double- edge sword” as it offers both risk and reward.
The purpose of this course is to apprise participants of the importance and varied uses of this
communication medium, within the context of the global business environment. At the end of
this session participants will have a better understanding of its uses and limitations.
Public Speaking & Presentation
Effective communication is key to the survival in a competitive business environment. This
course is geared to expose participants to the various elements of Public speaking and the
techniques used to effectively deliver and present one’s message.
At the end of this workshop participants would be able to:
Develop critical thinking skills.
Fine-tune verbal and nonverbal skills.
Overcome the fear of public speaking.
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APPENDIX IV
ONLINE ENROLLMENT
Please note that Online Enrollment is now available by clicking the following PeopleSoft
Training Enrollment and following the navigation:
From the PeopleSoft Main Menu:
Self Service >> Learning and Development >> Request Training Enrollment