LEARNING ABOUT CONSULTATION ON RECONFIGURATION

JEMMA GILBERT

Community Engagement Manager

Sutton and Merton PCT

“Better Services, Closer to Home”

• East Elmbridge, Mid-Surrey Sutton and Merton

• From 2 Acute Hospitals to 1 Critical Care Centre and many Local Care Hospitals

• 2 SHAs, 5 LA’s/OSCs, 4 PPI Forum, 2 PCTs, 2 Acute Hospitals, 1 Mental Health Trust, GP practices, NHS staff, 650,000 population

Double Focus

CAPITAL PROJECT

SOC- Strategic Outline Case

1. Site Criteria

2. Options Appraisal

3. Formal Consultation

OBC – Outline Business Case

FBC – Full Business Case

SERVICE REDESIGN

e.g.

Maternity Services,

Day Surgery Units

1. Pathways of Care

2. Patient Experience

Research The History

Get Equipped

What’s Behind?

Develop A Consultation Blueprint

• A Stakeholder map• Decision-making ‘anchor’ points• Recruiting/Supporting Representatives• Marcoms Planning• Media PR • Formal Consultation Preparation• Engagement Activities • Evaluation & Feedback

Drawing a Stakeholder Map

Stake Comms Contact

General Public

Hospital sites & service relocation

Press releases, Open house drop-in’s, leaflets, radio shows

N/A

OSC Process OSC meetings, representation

John Smith

CR2 8DB

John.smith@osc.com

PPI Forum Process PPI Meetings, representation

SCOPE office

PPIF@scope.com

SMHAG MH pathways MH lead to update, reps at March event

SMHAG

Drop-in Centre

Staff All pathways IMPACT, bulletin, team brief, rep group

Nelson Hospital

St Helier Hospital etc

Point Out The Things They

Can’t See

Summary

• Understand the change process –milestones and decisions

• Investigate the consultation history

• Take a whole systems approach

• Produce a ‘walk-it-talk-it’ consultation blueprint

• Produce an interactive stakeholder map

• Become a risk spotter

• Tell everyone consultation is critical to success and must be a

resource priority

• Balance bricks and mortar with the patients experience