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Leadership Symposium. Setting the Course for Change Patient centered Medical Home 4.17.2012. 2. Objectives. Recognize how creating the Medical Home through Care Model Redesign supports the IHS strategic vision Identify the guiding principles of a team-based care model - PowerPoint PPT Presentation
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SETTING THE COURSE FOR CHANGE
PATIENT CENTERED MEDICAL HOME
4.17 .2012
Leadership Symposium
Objectives
• Recognize how creating the Medical Home through Care Model Redesign supports the IHS strategic vision
• Identify the guiding principles of a team-based care model
• Understand the components of the care model and implementation strategies
• Describe how care packages based on evidence-based medicine improve the quality of patient care
2
Medical Home
Redesign care to create the ideal Iowa Health System experience that focuses on the “Best Outcome for Every Patient Every Time”
Iowa Health System
“The road to the future is constantly under construction.” ~ A Wise Man
Changes to the Future of Healthcare
Payment ModelInnovative Quality SystemsPopulation ManagementClinical IntegrationElectronic Heath Record / CPOEMeaningful Use MeasuresStructure of the Health Care Delivery System
Iowa Health SystemCommitment to the Future
Physician Alignment (NewGroup)Clinical IntegrationPCMH (Patient Centered Medical Home)Integrated Health ManagementAdvanced Medical TeamHospice / Palliative CareACO/ICO DevelopmentPhysician Leadership Academy
Iowa Health System
“For tomorrow belongs to the people who prepare for it today.” ~ African Proverb
Value-Based Strategy
Physician Alignment
Delivering Value
Demonstrating Value
Value-Based Contracting
4
Prototype Clinics
Grimes Family Physicians• Dr. Dennis Bussey• Carin Bejarno, ARNP• Janell Schlosser, MHA Clinic Administrator• Cora Duncan, RN• Donna Starck, CDE• Kate LaFollette, RN Project Coordinator
Prototype Clinics
Lakeview Internal Medicine• Dr Heather Roberts• Dr Tyler Casey• Dr Dan Allen• Dr Ailey Brehmer• Dr Katie Burns• Heath Hill, MHA Clinic Administrator• Renea Seagren RN• Carrie Leiran RD, LD• Carrie Koenigsfeld, PharmD• Kate LaFollette, RN Project Coordinator
Care Model Redesign / Care Packaging
• Redesign care and align incentives to produce quality care with a reduction in total cost of care based on defined metrics
• Improve clinical quality outcomes aligned with evidence based guidelines
• Improve employee, physician, and patient / family satisfaction with care provided through the new model
• Implement a team based care model
• Identify, prioritize and sequence five Care Packages that provide enhanced quality with effective cost efficiencies at the identified prototype clinics
Team Based Care Models The fundamental structure or the “track” in which quality
care will run
Care PackagesQuality Care will be
designed through the use of Care Packages or “cars”
that will run on the track
Care Model Redesign & Care Packaging
8
Team Based Care ModelGuiding Principles
Multidisciplinary teams working at the top of their licenses
Daily team communication for effective team workComplete planning prior to day of visitEffective communication to patients and families Creating health literate educational handoutsCreate and implement a standard rooming process Create and implement a standard room set-up Institute standard medication reconciliation processCreate and implement standardized BP ProtocolPractice effective EMR task management processesPDSA (Plan, Do, Study/Check, Act)
10
Implementing the Care Model
11
Team Based Care
A Multi-Disciplinary Team – Top of Licensure Physicians Mid-Level Providers RNs RDs CDEs Pharm D CMAs Schedulers
Team Model
Goal: Multidisciplinary team working at top of license
Nursing staff, providers, scheduler, RN, pharmacist
12
Care Model Basics
Co-location Huddles Task management
Phone tree First call resolution
Standardization Standardized Room Set Up Standardized Rooming Process / Family Team Care BP protocol Medication conciliation
Change management PDSA
Health literacy Made materials health literate Teach back
Co-Location
Co-Location
Team Huddles
Daily communication among entire clinicIncludes entire teamPDSA Office FlowReview Quality Measures and Difficult Patients
15
Phone Tree
Goal: 1st Call Resolution
Reduced call abandonment rate: -11%
Overall task reduction: -31%
Reduction in tasks assigned to providers: -15%
Room Standardization
Room Set Up Standardized Rooming ProcessBP ProtocolMedication Reconciliation
16
Care Model Basics
Pre Visit Calls Goal: Complete planning prior to day of visit My Nurse / RN
Part of multidisciplinary team Extension of the clinic Pre visit calls and proactive outreach Chart Updates (Medical / Surgical / Family/ Social
History) Screenings Updated or Scheduled
• Breast / Colon / Prostate / Cervical Screening• Immunizations• Vision / Hearing Screenings
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Previsit Call Text Template
Care Package Goals
Functional and Risk Status Improve functional status and sense of well being Reduce and manage co-morbidities
Satisfaction and Perceived Health Benefits Improve overall service satisfaction – staff / patients
Cost Reduce overall cost Reduce office visits / Increase phone calls and RN
visits Reduce Pharmacy / Indirect cost Reduce redundant lab costs
It is when care is redesigned and incentives are aligned to produce quality care with a reduction in total cost of care
Adult
Preventive
Hypertensio
n
DiabetesWell
ChildHyperlipidemi
a
Care Packaging
9
Adult Preventive
Adult Preventive
20-25 Components addressed for All Adult PhysicalsAge and Gender SpecificPre-Visit Planning – RN / My Nurse
Review / UpdatePast Medical, Social, Family, Surgical History
Lipid / DM ScreeningCancer Screening
Breast / Cervical / Colon / ProstateDepression Screening
PHQ-2 / PHQ-9Immunizations
Flu / Tetanus / Pneumonia / ZosterCounseling
Tobacco / Alcohol / ASA / Folic Acid21
Hypertension
Hypertension GoalsRN Care Package BP protocol/competenciesPatient education and teach backStanding orders
Hypertension Goals
Goal MetricAccurate Measurement of blood pressure 100% of the time
Educate patients regarding lifestyle modification and self management of HTN
Educate HTN patients in each visit
Hypertensive patients reach/maintain goal:
140/90 All patients (except for diabetes, CKD, patients that require an individual goal based on their specific condition)OR130/80 Diabetes and Chronic Kidney Disease
Increase control
Reduce cost None at this time
Hypertension
Accurate BP Measurements at all visits Staff / Provider Competencies Completed
Net Learning / Skill competenciesEducate HTN Patients at every office visit
Teach Back Education Methodology Health Literate Education Materials
EHR order set / Web Based tools HTN Patients reach / maintain goal
130/80 – DM / CKD 140/90 – All other patients
Reduce Cost RN HTN Care Program
RN Hypertension Care Program
Provider Referral for entry into the ProgramRN Schedules / EHR Note TypesVerification of EKG / Labs being UTDEducation
Diagnosis / Management Lifestyle Modifications
Standing Orders Medication titration / Lab monitoring
Office / Phone follow ups
Hyperlipidemia
HyperlipidemiaEHR changes/flow sheet
Hyperlipidemia Goals
Evaluate/Classify New Patients with Hyperlipidemia Framingham Score (CoQ Measure)
Assess Lifestyle Risk / Other Risk FactorsLab Evaluation to R/O Secondary Hyperlipidemia
FBS / TSH / Cr / LFTs / UAInitiate Lifestyle Modifications
RN Care Program Diet / Weight Management / Exercise / Smoking / EtOH
Initiate Lipid Lowering Rx per guidelines ATP III Classification / Treatment Goals
Monitoring of Lipids / LFTs while on Therapy
Hyperlipidemia Flow Sheet
Diabetes Care Package
Changed/added to EHR templates Documentation of all elements in one place Changed text templates
Interdisciplinary team approach See RN, dietician/DE, or pharmacists in addition to
physicianSupporting diabetic patients
Bringing diabetic education to the clinic Personalized care, tailored to their needs
24
Well Child
Multiple screenings needed in first five years Lead, TB screening Social and developmental screenings Autism screening
Using Ages and Stages Questionnaire on-line Parents complete questions on line before Well Child
appointment Returned and scored electronically Results available at visit, referrals made as needed Software can run reports, reminders, provide
education
Data
CoQ – year end for LVIM and GrimesQuality Metrics for beginning 2012Employee satisfaction survey Patient satisfaction
Year End CoQ Data - LVIM
Employee Satisfaction Survey
Huddles med rec co-location Room standarization pre-visit calls0
10
20
30
40
50
60
70
80
90
Strongly disagreedisagreeagreestrongly agree
The following changes have improved my ability to care for patients
Patient Satisfaction
Q4 09 Q4 10 Q4 1191
91.5
92
92.5
93
93.5
94
94.5
95
GrimesLVIM
Overall likelihood to recommend practice
Next Steps
Improving care coordination Communication across settings Coordinating care across settings
Interdisciplinary Team Adding mental health counselor (Grimes) Increased coordinator role for RN (LVIM)
Deployment plan
Stories
PatientsStaff perspectivePhysician perspective
Contact Information
Kate [email protected]