extension.uci.edu/boeing

Leadership Skills in

Business Communication

Specialized Studies Certificate

Program

Offered in Partnership With:

Spring 2011 – Winter 2012

UC Irvine Extension & Boeing

Learning Together Program

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Table of Contents

Contact Information 3

Certificate Program Breakdown 4

Detailed Course Descriptions 5

O Required Courses (2 courses) 5 O Elective Courses (2 courses) 5 - 6

Course Schedule 7

General Information 8

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UC Irvine Extension Corporate Training

Enrollment is Open to All Eligible

Boeing Employees

Enroll by e-mail

boeing@uci.edu

Enroll by Fax

(949) 824.1728

Contact Information

Enrollment & Student Services Student Services Office

(949) 824-5933 boeing@uci.edu

Corporate Accounts Manager for Business & Management

Missy Clayton 949-824-5736

missy.clayton@uci.edu

Program Representative for Business & Management Peggy Jenkins 949-824-8943

jenkinsp@uci.edu

Program Representative for Business & Management Vivian Yang

949-824-1851 vivian.yang@uci.edu

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Leadership Skills in Business Communication

Specialized Studies Certificate Program

Communication and Leadership in today’s business place has increasingly become more complex.

Organizations demand effective communicators that can effectively manage business and organizational

changes, concerns or events. Effective communication is required internally with colleagues as well as

externally with company stakeholders. Leadership involves the ability to provide clear guidance, set high

expectations, has the passion to inspire others and the sense of urgency to meet goals. This Leadership

Skills in Business Communication Program focuses on providing professionals the tools and techniques

necessary to foster open dialogue, participate in accomplishing team goals, be able to generate effective

solutions to problems, and effectively communicate in challenging situations.

This Program serves to build partnerships, define intellectual resources, and promote ideas, products or

services in order to create business value. Built around a set of well-defined learning objectives designed

to provide participants with the skills needed to become effective communicators, the program presents

the fundamentals of communication in a business environment such as conflict management,

negotiation sills, group facilitation and problem solving & decision making techniques.

Additionally, this Program offers flexibility regarding your time and enthusiasm to gain a better grasp of

effective communication and leadership skills by offering you the option to take additional elective

courses; exceeding the two required to complete the program.

Leadership Skills in Business Communication Specialized Studies Certificate is conferred upon:

The minimum completion of two (2) Required Courses and your choice of two (2) Elective Courses.

Totaling four (4) courses for a minimum of 9 units (90 hours) of credit.

Students have the option to complete additional Elective Courses to earn additional credits towards the

Specialized Studies Program.

Certificate Courses:

Required Courses:

MGMT_X497.9 Business Communication & Relationship Management (2.5 units)

MGMT_X496.12 Self Management & Self Leadership (2.5 units)

Elective Courses:

Socecol_X456 Negotiation Skills (2 units)

MGMT_ X450.15 Conflict Management (2.5 units)

Socecol_X450.27 Group Facilitation and Meeting Management Skills (2.5 units)

MGMT_X493.9 Problem Solving and Decision-Making (2.5 units)

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Required Course Descriptions

Business Communication & Relationship Management

MGMT_X497.9 (2.5 Units)

Communication is more than talking and listening. Genuine communication requires a deep

understanding of another person's perspective. But when you take into consideration all of our biases,

behavioral idiosyncrasies, unspoken emotions, personal agendas, and unshared assumptions, this can

seem almost impossible. We rarely take time to sharpen our communication and relationship skills. This

course contains a series of sessions to do just that. Great managers can read people. They know that

employees have different skills, different concerns and different levels of motivation. Further, they know

that if they ignore these diverse needs, there is a greater chance that their employees will waste their

energy moving in the wrong direction, get frustrated with a lack of success, or just disengage from a

project or a team. Consequently, they've learned to adjust their management style to the employee's

style and the needs of the situation. This course is designed to help managers recognize the employee's

needs and remove barriers to performance.

Self Management & Self Leadership

MGMT_X496.12 (2.5 Units)

In a knowledge-based economy, the workforce must be self-managed, willing to take on greater

responsibility, accelerate and embrace rapid change and lead themselves. In this course we apply Ken

Blanchard’s “Situational Leadership” to ourselves. The focus of the course is to move the individual from

responding to the situation to being responsible for it. You will learn to gain greater satisfaction from

your work by challenging your ideas about leadership. You will learn how to build your own motivation,

confidence, skills, and commitment.

Elective Course Descriptions

Conflict Management

MGMT_X450.15 (2.5 Units)

It has been stated that everyone is someone's difficult person. Almost daily, we come in contact with

people we would characterize as difficult. They are the people we work with, sell to, depend on, and live

with. There are intimidators, manipulators, analyzers, know-it-alls, overly friendly, accommodators,

chronic complainers and whiners. Their actions consume time, energy and emotion at the expense of

productivity and morale. This course provides fresh insights and immediately usable skills needed to

quickly, confidently and assertively identify and deal with various types of people, difficult or not, in a

variety of contexts while marinating your own self confidence.

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Negotiation Skills

Social Ecology_X456 (2 Units)

Traditionally, the primary negotiation strategy utilized has been a competitive approach commonly

referred to as "distributive bargaining." Recently a more cooperative approach has emerged fostering

the term "win-win" negotiation. This approach centers on interests rather than issues and attempts to

create value for each side. In an interest based negotiation, attention moves toward solution. Explore

the theory and practice of negotiating and the methods of obtaining cooperative conflict resolution.

Business professionals will benefit by examining positional bargaining, cooperative approaches to

impasses and collaborative styles of negotiation techniques.

Group Facilitation and Meeting Management Skills

Social Ecology_X450.27 (2.5 Units)

This course is designed for professionals who are involved in managing groups, meetings, boardrooms,

and multi-party mediation. A successful mediator remains neutral, is an advocate for the process, keeps

negotiations on track, and demonstrates empathy, while encouraging the parties to reach an

agreement. All of these traits require excellent communication skills. The new interaction method of

facilitation is similar yet different. Come learn the tips, techniques and skills required to achieve

effective "proactive" group management. This class will be very interactive and participation is

encouraged. Topics will include convening, setting agendas, active listening, building consensus,

overcoming resistance and turning reactionary attitudes into proactive results.

Problem Solving and Decision Making

MGMT_X493.9 (2.5 Units)

This course provides a conceptual framework for approaching problem solving and decision-making

situations with clarity and confidence. Participants build competence in making effective decisions

based on the accurate assessment of the problem and preparing creative alternative solutions.

Participants learn how to use analysis, synthesis, and positive inquiry to approach individual and

organizational problems, develop and evaluate objectives, generate effective solutions to problems,

make sound business decisions, and assess likely consequences or implications of judgment. Using case

studies and on-the-job situations encountered by the class, participants explore successful models and

proven methods that are readily transferable to their own situations.

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Leadership Skills in Business Communication

Specialized Studies Certificate Program Course cost does not include the price of any textbooks.

Spring 2011 – Winter 2012 Instructor: Allan Elder

Qtr

Co

urs

e #

Course Title Dates

(Tuesdays) Tim

es

# M

tgs

Cost

Spring

2011

MGMT_X497.9

(2.5 Units)

Business Communication &

Relationship Management 5/3/11 -6/7/11

5:00 -

9:00 pm 6 $590

Break: 6/14/11

Summer

2011

MGMT_X496.12

(2.5 Units)

Self Management & Self

Leadership

*No class 7/5

6/21/11 –

8/2/11

5:00 -

9:00 pm 6 $590

No Break

Fall

2011

Socecol_X456

(2 Units) Negotiation Skills 8/9/11 – 9/6/11

5:00 -

9:00pm 5 $525

Break: 9/13/2011

Fall

2011

MGMT_X450.15

(2.5 Units) Conflict Management

9/20/11 –

10/25/11

5:00 -

9:00pm 6 $590

Break: 11/1/11

Fall

2011

Socecol_X450.27

(2.5 Units)

Group Facilitation and Meeting

Management Skills 11/8/11 –

12/13/11

5:00 -

9:00pm 6 $590

Break: Rest of 2011

Winter

2012

MGMT_X493.9

(2.5 Units)

Problem Solving and Decision

Making 1/10/12 –

2/14/12

5:00 -

9:00pm 6 $590

Certificate Complete!

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General Information

Who is eligible to participate? All eligible Boeing employees on the active status payroll scheduled at least 38.2 hours per week on the dates that their course begins and ends may participate. Additionally, employees must have one year of Boeing service to be eligible for Learning Together Program tuition vouchers. Note: Only employees are allowed in the classroom. To be eligible for Learning Together Program funding: 1. All courses must be completed with a grade of “C-“ or better or you will be held liable to Boeing for the costs

incurred. 2. All courses must be attended on an employee’s personal time. If a course conflicts with a normal work shift, it

is the employee’s responsibility to adjust their official work schedule or to request vacation time accordingly. Failure to do so will result in the employee’s responsibility for all tuition and related cost.

How do I enroll? Registration is a TWO-step process: 1. Complete the UCI Extension Registration Form found in this catalog for the first class.

Fax the completed Registration Form to: (949) 824-1728 or email it to boeing@uci.edu. You will receive confirmation of enrollment via mail in 3-4 working days.

2. Complete the Learning Together Online Enrollment Process to receive your Boeing LTP course voucher for

each course prior to the class start date. The form is available on the Boeing intranet at http://learningtogether.web.boeing.com. (Select “Getting Started”). Submit this form electronically to Boeing Learning Together Program as soon as possible. (Note: If you do not submit these forms, your enrollment is subject to cancellation and/or you may be liable for the cost of the course.)

The Learning Together Program will issue you a tuition voucher for your class(es). Submit this voucher to UCI via e-mail at boeing@uci.edu; fax (949) 824-1728, prior to the first class session as your admission slip to the course. Once received by UCI, this voucher will be used to bill Boeing directly for your class tuition. Please submit your Learning Together paperwork early to ensure that they have adequate time to process and issue a voucher prior to the start of the each course. At the completion of your course, UCI will notify students once grades have been entered. Reimbursement for required textbooks and/or required software should include a completed Learning Together Receipt Itemization Form (available at: http://learningtogether.web.boeing.com), copy of Course Syllabus, grade card and original receipts. Reimbursement payments will be made into your paycheck in about 2 to 4 weeks. How do I enroll in subsequent courses in the program? For those individuals who enroll in the first course offering, our Student Services department will send you an Advanced Notice e-mail, prompting you to enroll in the next course offered in the program 2 -3 weeks prior to the course start date. If you will be enrolling in a course for the first time, you may obtain a registration form from the UC Irvine Extension Boeing website http://extension.uci.edu/boeing. A link to the registration form is available on the right hand side of the home page. Please fill out the appropriate information and submit this enrollment for via e-mail to boeing@uci.edu or fax (949) 824-1728.

What if I am wait listed for a class? You will be notified via phone or email when a space becomes available in the course. Waiting lists are created as limited enrollment courses fill. UCI Extension honors the order of waiting list strictly and extends enrollment availability to students in the order they appear on the waiting list. Instructors are provided with copies of the waiting list and are requested to comply with this policy.

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Please note that you will not be registered automatically into a course when it is offered again. If a new section is offered the same term, you will be notified via phone or email and you must confirm that you still wish to enroll. If the course is offered again in another term, you must submit a NEW registration form.

What is the deadline to drop a class? A 2-4 week course must be dropped prior to the first class meeting. A 5-10 week course may be dropped prior to the second class meeting. To officially withdraw from a course, submit a written request to the Student Services Office. Please include your name, course title, and your reason for withdrawing. Fax your request to (949) 824-1728 or email it to boeing@uci.edu. Note: If you submit your request after the drop deadline, you may be liable for the cost of the course.

What if I have to miss the first class meeting? If you cannot attend the first class meeting of a course, please give the Program Manager a call (Missy Clayton) at 949-824-5736.

What if I am late to the first class meeting? If you know you will be late for the meeting of a course, please give the Program Manager a call (Missy Clayton) at 949-824-5736 beforehand.

How would I know if there is a change to my course? The Student Services Office will notify enrolled students of any changes to a course immediately by email. Classes with fewer than the minimum number of enrollees may be discontinued at least one week prior to the first class meeting. Please note that Project Management classes with fewer than the minimum number of 14 enrollees may cancel. UC Irvine Extension reserves the right to reschedule or cancel courses and to change instructors

How will I know what textbook is required?

Required textbook information is provided with each course listing in this catalog when possible. Otherwise, the instructor at the first class meeting of the course will provide this information along with any required course materials.

How do I purchase textbooks?

Required textbooks and course materials will be available for purchase on the first day of the course only. You may purchase textbooks and course materials with either a credit card (Visa, MasterCard, American Express) or check.

Boeing Learning Together Program will reimburse you for required textbooks and course materials up to $150.00

per course with the original receipts. Reimbursement for required textbooks and/or required software should

include a completed Learning Together Receipt Itemization Form (available at

http://learningtogether.web.boeing.com), copy of Course Syllabus and original receipts. Reimbursement payments

will be made into your paycheck in about 2 to 4 weeks.

What if I need to return the textbook?

Textbooks purchased through UC Irvine Extension may be returned only if they are in new condition. It is your

responsibility to return the textbook to UC Irvine Extension prior to the date of the second course meeting. If you

have paid by check, you may expect a check refund within 4 to 6 weeks. If you paid by credit card, you may expect

to see a credit to your account within 2 to 3 weeks.

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When will I receive my grades?

The UCI Extension Student Services Office will mail out grade cards once the instructor submits grades. If you have

any questions, please call the Student Services Office at (949) 824-5933. All grades (except “incomplete”) are final

when filed by the instructor: A-excellent, B-good, C-fair, D=barely passed, F-failure, and incomplete (may be

revised only by completing necessary work through arrangements directly with the instructor. Limit: one year

period. Instructor may grant less time).

Please submit the original grade card to Boeing Learning Together Program within 24 weeks after the completion

of the course.

Can I transfer my course credit towards a degree at UCI or another institution?

Students intending to transfer UCI Extension course credit for a degree at another college or university should

verify acceptance of the course with that institution. Students intending to transfer UCI Extension course credit for

a degree at UCI should check with the Dean of their school. UC Irvine Extension has partnered with numerous

universities to provide Extension students with a "next step" on their educational pathways. For more information

regarding our educational partners, please visit our website at http://unex.uci.edu/partners.

Who should I contact if I have questions?

Program Manager

Missy Clayton

(949) 824-5736

missy.clayton@uci.edu

Program Representative

Peggy Jenkins

(949) 824-8943

peggy.jenkins@unx.uci.edu Student Services Office

David Miura & Lei Catindig

(949) 824-5933

boeing@uci.edu

For more information please visit our UC Irvine Extension Boeing website at:

www.extension.uci.edu/boeing