LDT3013BU Successfully Enabling Your Digital or distribution · “Digital Transformation requires multidisciplinary involvement“ From “The 2016 State of Digital Transformation”,

Kevin Lees

LDT3013BU

#VMworld #LDT3013BU

Successfully Enabling Your Digital Transformation

VMworld 2017 Content: Not fo

r publication or distri

bution

• This presentation may contain product features that are currently under development.

• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

• Technical feasibility and market demand will affect final delivery.

• Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer

2



bution

Why Business Leaders Are Embracing Digital

#LDT3013BU CONFIDENTIAL3

A Dramatic Shift in a Year1

9%12%

14%11% 12%

28%

32% 31%

26%

31%

Innovate in agile ways Predict newopportunities

Demonstratetransparency and trust

Deliver unique andpersonalizedexperiences

Enable always-on,real-time operations

2015 2016

1. Vanson Bourne and Dell Technologies, "Embracing a Digital Future,“ October 2016



bution

2017 Digital Transformation Agenda


Business Agility

and Innovation

Exceptional Mobile

Experiences

Protection of Brand

and Customer Trust

Empower

Digital

Workspaces

Transform

Security

Modernize

Data

Centers

Integrate

Public

Clouds

B U S I N E S S O U T C O M E S

S T R AT E G I C I T P R I O R I T I E S



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VMware’s Technology Enables the Transformation


Any Cloud

Any DeviceVMware Workspace ONE™ Desktop Mobile Identity

Any ApplicationTraditional Apps Cloud-Native Apps SaaS Apps

Integrate

Public

Clouds

Transform

Security

Empower

Digital

Workspaces

Modernize

Data

Centers

Software-Defined Data Center

VMware Cross-Cloud Architecture™

Private Cloud Hybrid Cloud Public Cloud

VMware Cloud Foundation™

VMware vRealize® Cloud Management

VMware vCloud Air

VMware vCloud®

Air™ Network

F

VMware Cross-Cloud Services™



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But….. IT Challenges Remain


IT-centric, project-oriented culture

Heavyweight processes and governance

or none at all

Reactive mindset

Minimal automation if any at all

Siloed organization



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And…Technology is the Easy Part


ENABLES

People Process

Your Digital

Transformation

Technology



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People and Process-based Solution…... Enabled by Technology


IT-centric, project-oriented culture

Heavyweight processes and governance

or none at all

Reactive operations mindset

Minimal automation if any at all

Siloed organization

Customer outcome-focused, service-oriented

culture

Cross-functional, multi-disciplinary teams

Proactive operations mindset

Lightweight processes and governance

Maximum automation intelligently deployed



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New Service Oriented Operating Model


Operational Guidelines for IT as a Service Delivery

Enabling Functions(i.e. Finance, Human Resources, Enterprise Architecture)

IT S

trate

gy &

Go

ve

rna

nc

e

Cloud Service Lifecycle Management

Cloud Infrastructure Services Platform Services

Digital Workspace

Services

Data Analytics

Services“X” Services

Digital Innovation

LabIoT Services

LOB LOB LOB LOB LOB LOB

Business Demand

LOB

Service Portfolio Management

Service Portfolio Service Catalog Self-Service Portal

Business Relationship & Demand Management Cloud Service Management

Service Desk / Control Center

Incident, Problem, Event, Configuration

and Change Management

Other processes as needed



bution

10

“Culture eats strategy for breakfast”

- Peter Drucker

#LDT3013BU CONFIDENTIAL



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Customer outcome-focused, Service-oriented


IT leaders must change culture to focus on…..

• Adding customer value

• Delivering an end-to-end service that provides value to the business

• Collaborating, information sharing, and trust

• Retaining an area of expertise but striving to become generalists across the full-stack

• Working in an Agile way

• Continuously learning and improving

• Rewarding based on shared goals, responsibilities, and measures of successVMworld 2017 Content: N

ot for publicatio

n or distribution

This is NOT a grass-roots effort


IT leadership MUST lead …..

• Set the vision

• Actively involve those affected

• Modify behavior down the management chain

Communicate, communicate, communicate and then communicate some more



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Westrum Items as a Culture Predictor


• On my team, information is actively sought.

• On my team, failures are learning opportunities, and messengers of them are not punished.

• On my team, responsibilities are shared.

• On my team, cross-functional collaboration is encouraged and rewarded.

• On my team, failure causes enquiry.

• On my team, new ideas are welcomed.

Westrum, R. (2004). A typology of organisational cultures. Quality and safety in health care, 13(suppl 2), ii22-ii27. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/ PMC1765804/pdf/v013p0ii22.pdf.



bution

14

“Digital Transformation requires multidisciplinary involvement“

From “The 2016 State of Digital Transformation”, funded by Altimeter, a Prophet Company.




bution

Driven by Integrated Service Teams


Cloud Infrastructure Services Team Example

PLAN

BUILD

RUN

Cloud Infrastructure

Services Team

Architect

Engineers

Integration & Automation

Developers

Analysts

Administrators

Service Owner



bution




PLAN

BUILD

RUN


Services Team

Service Owner

Architect

Engineers

Analysts

Administrators


Developers



bution





Services Team

Service Owner

Architect

Engineers

Analysts

Administrators


Developers

Network

Storage

Compute

Security



bution





Services Team

Service Owner

Architect

Engineers

Analysts

Administrators


Developers

• Temporary OR Permanent

• Virtual OR Physical

• Matrixed OR Single Manager



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Cloud “XaaS” Service Team

Service Owner

Architect

Engineer

Analyst/QA

Administrator

Developer


Digital Workspace

Services

Data Analytics


Digital Innovation

LabIoT Services


• “DevOps” Mindset

• With embedded “SRE” capabilities



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Cloud “XaaS” Service Team

Service Owner

Architect

Engineer

Analyst/QA

Administrator

Developer


Digital Workspace

Services

Data Analytics


Digital Innovation

LabIoT Services

Developer Administrator Analyst/QA Engineer

“SRE”


• “DevOps” Mindset

• With embedded “SRE” capabilities



bution

Cloud Service Teams Interactions


Data Analytics Services Example

IT Portal (self-service, API, CLI)

Data Analytics Services

Digital Marketing

OLAsNetwork

Profiles/Blueprints

Storage

Profiles/Blueprints

Security

Profiles/Blueprints

Compute

Profiles/BlueprintsCloud Infrastructure Services

Cloud Infrastructure Services Team

AutomateDeploy OperateDesign & BuildService Owner

Data Analytics Services Team

Data

Quality

Ingestion, Aggregation,

& Access Development Data Lake

Operations

Design, Develop, Release

& MarketDefine & Cost

DAaaS Owner

SLA

s

Pro

gra

m &

Pro

ject M

an

ag

em

en

t

Stra

teg

y, G

ove

rna

nce

& B

usin

ess M

gm

t.

En

terp

rise

Se

rvic

e M

an

ag

em

en

t

PublicManagedPrivate

Hybrid Cloud



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What about SKILL SETS?

• Generalists across the full-stack or service but with Subject Matter Expertise

• Software Development

• Increased focus on soft-skills




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What about the TALENT to make this happen?

• Existing teams – identify the change leaders

• Reverse mentoring

• Internships




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24

“Be proactive not reactive, for an apparently insignificant issue ignored

today can spawn tomorrow's catastrophe.”

- Ken Poirot




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Proactive Operations Mindset


Identify and resolve issues BEFORE they become

service impacting

Guided Root Cause Analysis

Self-Learning Analytics

NSX Best Practices Check

Context Sensitive Intelligent Log AnalysisVMworld 2017 Content: N

ot for publicatio

n or distribution

26

“To be uncertain is to be uncomfortable, but to be certain is to be ridiculous.”

- Chinese Proverb, sometimes attributed to Goethe




bution

Lightweight Processes and Governance

• Teams responsible and accountable

• Governance by exception

• Automated policy-based control




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Lightweight Processes and Governance

• Think “Agile for IT”

– Optimize processes for Agile approach

– Shift to the left

– Infrastructure as Code / Service as Code

– No manual updates in production

– All change flow through service delivery pipeline

– Automate – but not just for the sake of automation


GRAPHIC PLACEHOLDER



bution

29

“The second [rule] is that automation applied to an inefficient operation will

magnify the inefficiency.”

- Bill Gates




bution

Maximum Automation but Intelligently Deployed


• Focus on your customer first

• Keep a prioritized backlog

• Automate interfaces

Automate service delivery in a

Wait WorkWaitWaitWait WorkWaitWait

Minutes

Infrastructure Services Application Delivery

From…....

Changes

Infrastructure Service Delivery

Days - Weeks

Wait WorkWaitWait

Application and Change Delivery

Weeks - Months

Wait WorkWaitWait

Changes

To…....

Automated Service Delivery

Automated Resource Reclamation

Automated Remediation



bution

31

“But the best learning we have from successful major changes is to match revolutionary goals with evolutionary

action.”

- Dr. Marianne Broadbent,

from “Winds of change: Evolutions vs Revolution”, IT World Canada




bution

Evolutionary Approach to IT Value


Digital

Enterprise

Business

Partner

Infrastructure

Provider

“ Consolidate, virtualize,

outsource resources to

cloud “

“ Provide on-demand

business aligned

applications and services

with quality, reducing

costs and increasing

agility.”

“ IT and business

convergence for

generating demand and

increasing growth.

Developing and

delivering digital business

models “

Business Evolution

Op

era

ting

Mod

el M

atu

rity

Future-Proof Your Cloud

Application Agility

Mobilize Everything



bution

Example Customer Capability Roadmap

33

Digital

Enterprise

Infrastructure

Provider

Transformation- IT Service Catalog Portal

- Process Modernization

- Agile Model Dev Model

XaaS- Service Lifecycle

- On-Demand IaaS

- Cloud Broker

Third Platform- Cloud Native Apps

- Big data driven

- Agile Focused

- Policy driven

Modern App Dev- Micro-service

Architecture

- Enhanced Network

Security

- Continuous Delivery

Digital Convergence- New business models

- DevOps

Virtual Infrastructure- Virtualize across

Compute and Network

- Performance and

Capacity

- Zero-Trust Networks

Security

Transformation- Automated Resource

Reclamation - Decom

- Business Continuity

- Show-back

- Agile Model Dev Model

XaaS- SDDC

- Platform as a Service

- Networking on Demand


Compute,& Network

Assets

- Advanced Performance

and Capacity

Transformation- Multi-Machine

Deployment

- App Centric Network

and Security

XaaS- Environment as a Service

- Automated App Scaling


Compute, Storage &

Network Assets

- Automated T3

Application Stacks

Business PartnerBusiness Aligned

Third Platform- Multi-Cloud

- Big data driven

- Agile Focused

- Continuous Service

Improvement

Modern App Dev- Micro-service

Architecture

- Enhanced Network

Security

- Continuous Delivery

Digital Convergence- New business models

- Digital engagement

Digital

Enterprise

Phase 1 Phase 2



bution

Revolutionary….. in an Evolutionary way

34

Deploy initial service (MVP)

• Establish underlying Cloud Infrastructure Services lifecycle team

• Introduce proactive monitoring

• Introduce Agile service lifecycle processes

• Introduce Cloud Service Management

• Compliance & Security audit #1

Establish roles and processes to manage service lifecycle + proactive operations

• Implement subsequent IT service lifecycle teams

• Iterate Cloud Infrastructure Services

• Implement proactive operations

• Implement Agile service lifecycle processes

• Expand Cloud Service Management

• Compliance & Security audit #2

Expand Operating Model

• Deploy complete functions for business relationship, service portfolio, and service lifecycle teams based on additional services

Initial Cloud Service Management

LOB LOBExecutive Steering Committee

Expanded Cloud Service Management

Program Review

BoardDesign Authority

Service Portfolio Management

Business Relationship Management

Cloud Infrastructure Services Platform ServicesData Analytics

Services

Digital Workspace

ServicesIoT Services

LOB LOB



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35

In conclusion……




bution

People and Process-based Solution…... Enabled by Technology


Customer outcome-focused, service-oriented

culture

Cross-functional, multi-disciplinary teams

Proactive operations mindset

Lightweight processes and governance

Maximum automation intelligently deployed



bution

And…Technology is the Easy Part


ENABLES

People Process

Your Digital

Transformation

Technology



bution



bution



bution

Documents

LDT3013BU Successfully Enabling Your Digital or distribution · “Digital Transformation requires multidisciplinary involvement“ From “The 2016 State of Digital Transformation”,