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Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices of the U.S. Department of Energy by Lawrence Livermore National Laboratory under Contract DE-AC52-07NA27344. Lawrence Livermore National Laboratory, P. O. Box 808, Livermore, CA 94551

Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

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Page 1: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

Lawrence Livermore National Laboratory

Centralized Desktop Management at LLNL

A Major Paradigm Shift

CDM

David Frye

This work performed under the auspices of the U.S. Department of Energy by Lawrence Livermore National Laboratory under Contract DE-AC52-07NA27344.

Lawrence Livermore National Laboratory, P. O. Box 808, Livermore, CA 94551

Page 2: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

What is CDM?

Centralized Desktop Management Project started in April, 2008 Centralize desktop management for basic IT functions:• Patch Management• Security Configuration• Software Distribution• Antivirus• Active Directory

Initial scope: 1 Principal Directorate (PD), ~2,000 PCs

UCRL: LLNL-PRES-413001

Page 3: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

CDM: Part of a larger whole

CDM

Centralized

Networks

Central Help Desk

Change Managem

ent

Service Catalog

Service Level

Agreements

ITIL based framework End-to-end managed

computing environment Centrally controlled

UCRL: LLNL-PRES-413001

Page 4: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

Why CDM?

Cost savings• Greater automation• Reduced people/process redundancy

Greater IT Efficiency• Stronger security• More consistency and cohesion• Greater innovation

Tighter Dev/Ops relationship

UCRL: LLNL-PRES-413001

Page 5: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

Stated CDM Success Metrics:

CDM Version 1:• 80% of all CDM clients will have Microsoft critical

patches applied within 30 days of release from Microsoft (initial value: ~40%).

CDM Version 2 (10/2008):• 90% of all CDM clients will have ALL Microsoft

security patches applied with 15 days of release from Microsoft

• 3rd party security patches will be applied for: AdobeReader/Flash, Java, QuickTime, Firefox

UCRL: LLNL-PRES-413001

Page 6: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

Desktop Management – Traditional Model

NIF

Delegated IT OperationsCentral Services PD IT

OPS

…

Admin

Admin

Admin

• No central implementation• Loose integration of services• Inconsistent feedback cycle• Redundancy of effort

OP

ER

AT

ION

S

UCRL: LLNL-PRES-413001

Page 7: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

New Paradigm: CDM

Remove Operations Wall

Move Admin Operations into ITSD

Maintain Tier 2 support in PD

Establish cooperative management team

Directorate IT

Admin Tier 2 Support

UCRL: LLNL-PRES-413001

Page 8: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

CDM: The People

2 People Brought in from PD• 1 for Patch, A/V, Compliancy, SW Distribution• 1 for Active Directory administration• Both reported to respective service leads for

technical direction Tier 2 desktop support consolidated under single

manager

UCRL: LLNL-PRES-413001

Page 9: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

CDM: The Process – System Binning

Instrumented via Active Directory Groups Categorization based on Efficiency:

High

Most computers Focus on automation Little end user control

Mobile computers/VIPs Focus on flexibility More end user control

Critical Systems Focus on Impact Total end user control

Medium Low

UCRL: LLNL-PRES-413001

Page 10: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

CDM: Service Contract

Service Behavior based on Bin

UCRL: LLNL-PRES-413001

Page 11: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

CDM: Tools

SelfPatch Presence Awareness

COEConfig SLAM

UCRL: LLNL-PRES-413001

Page 12: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

CDM: Dashboards

Summary Information

Key Performance Indicators

Trending

Internet Monitoring

Critical communications tool

Keeps everyone on same page

Demonstrates effectiveness

UCRL: LLNL-PRES-413001

Page 13: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

CDM: Results

1st 3 days of CDM v1

1st 3 days of CDM v2

Tangible Results Low user impact Centrally managed

UCRL: LLNL-PRES-413001

Page 14: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

CDM: Future

More Services!• Improve A/V & Active Directory Offering• User Data Management• NAPS compliancy automation• System Performance Management (“govinator”)

More Customers• Expand to more PDs• Apply same binning, service contract and tools

UCRL: LLNL-PRES-413001

Page 15: Lawrence Livermore National Laboratory Centralized Desktop Management at LLNL A Major Paradigm Shift CDM David Frye This work performed under the auspices

Questions?

THANK YOU!

UCRL: LLNL-PRES-413001


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